Grand Canyon University [GCU] Customer Service


Grand Canyon University

3300 W Camelback Rd
United States - 85017

Customer Support Phone Numbers

+1 855 428 5673(Customer Service) 2 0
+1 877 428 8447(Technical Support) 1 0
+1 602 639 6244(Student Life) 0 0
Mailing Address 
P.O. Box 11097, Phoenix, AZ 85061

Administration and Student Service Centers

The Grove
1150 W. Grove Parkway Suite 300, Tempe, AZ 85283

Peoria Avenue Office
2411 W. Peoria Ave., Phoenix, AZ 85029

27th Avenue Office
5115 N. 27th Ave., Phoenix, AZ 85017

Grand Canyon University [GCU] Complaints & Reviews

Grand Canyon University [GCU] / Graduate Program

Sep 20, 2019

Graduate program is great, until the dissertation portion. It is clear that GCU wants to string its students along for the financial benefit of the university instead of assisting students. Adjunct faculty are provided for the dissertation process and that piece of the faculty doesn't know...

Grand Canyon University [GCU] / unethical behavior

Sep 12, 2019

I am a freshman 2019, I arrived at GCU full of good expectations since this university boasts a lot of its Christian values, the safe environment and the brotherhood. This happens only if you are white. I am Mexican and since I arrived I suffered discrimination and I was left alone. my...

Grand Canyon University [GCU] / disingenuous information. false advertising by reps, against me and the dept. of education

Aug 06, 2019

Non transferrable credits Lie to get your financial aide. They allow you to use your financial aide even if you can't attain a degree. Reps. Who give wrong information after you signed the dotted line..have no knowledge of what you are signing when it comes to aide. They screw they...

Grand Canyon University [GCU] / doctorate program

Aug 03, 2019

Grand Canyon doctorates Program is was sold to me when I was told that at the end of the program I would have completed my course work. This was not the case. We were required to go to the Grand Canyon to work on our dissertation but when assigned a chairperson there is always something...

Grand Canyon University [GCU] / unethical behavior from instructors and advisors in doctor of nursing practice program

Jul 04, 2019

I provide freelance editing and writing services for student nurses pursuing doctoral degrees, and I have worked with many students from a variety of traditional and online university DNP programs. I have also been an adjunct instructor at several traditional universities and continue to...

Grand Canyon University [GCU] / doctoral program

Jun 29, 2019

Coursework and support were not sufficient and I was not allowed to finish the program on a timely basis. Basically the same as described at in the Carr case, which may be a class action for doctoral candidates. Grand Canyon University is all about the profits, not about looking out for students. I do not recommend.

Grand Canyon University [GCU] / student success

Jun 20, 2019

This week I received overwhelming news about my course work at GCU as I was trying to get certified for a leadership license. At the point of trying to get my certification form completed, I was told that my degree didn't meet the requirements. I was shocked and livid. This was said...

Grand Canyon University [GCU] / mental health

Jun 10, 2019

I am a student at GCU at the time but I have a mental health issue and I'm trying to get out of it and tell him I can't complete the course but they're saying that I have to go thru student forgiveness. Well I got this letter the other day Sam I'm on a GPA deficiency suspension or...

Grand Canyon University [GCU] / stipend check

May 28, 2019

On my student ledger account, it says my stipend was posted on may 16, 2019. It has been almost 2 weeks and I still haven't gotten anything. I can't seem to get an answer from anything and this has been frustrating. I feel as though i'm being lied too and no one is telling me the truth. I...

Grand Canyon University [GCU] / stipend check

May 25, 2019

On my student portal account it says my Stipend check was sent off on the 16th and it's been well over a week and nothing has came yet. I've tried to talk with my counselor and he keeps saying they have the correct address and it was sent off on the 16th. Talking with others they have had...

Grand Canyon University [GCU] / lack of communication/working with the students

May 21, 2019

I began attendance at GCU June 2015 & was in continued attendance through September 2018. During this time, my Student Serv8ce Advisor ("SSA") was changed multiple times without any notice to me. My Field Service Advisor ("FSA") was also changed to different people. The only way I knew I...

Grand Canyon University [GCU] / financial department

May 07, 2019

I have been with Gcu for almost 4 years. And have gotten the run around from multiple advisors. It feels like you are stuck in a contract and can't get out. They are not honest and it's unfair. It's my last academic year and I was Told I have No more financial aid funding to finish and...

Grand Canyon University [GCU] / student advising/class scheduling/poor customer service

Apr 14, 2019

I have been a student in the GCU premed program since 2017. The first year was acceptable and the workload was adequate and my hard work got me on the dean's list. Starting the second year however, my advisor had me on 6 science classes with labs, basically making it impossible for me to...

Grand Canyon University [GCU] / financial aid stipend

Apr 12, 2019

I started attending GCU in April 2016. I enrolled in the master's program for criminal justice and graduated in 2018. I feel I benefited from the program and had very little issues, so much so, I decided to pursue my doctoral degree with them. Aside from the doctoral program being...

Grand Canyon University [GCU] / treatment of student and extortion of funds

Feb 22, 2019

I started to see you 2013 I worked my ass off to get the degree. When it came time for my student placement they didn't complete the placement the only placement in one but not the other I was treated rudely and unfairly by faculty members and my staff such as my financial advisor. When I...

Grand Canyon University [GCU] / overcharged without advisement - holding diploma

Feb 16, 2019

I am in "collections" and was never advised that I owed over 2.5 k for my graduation from GCU- from the beginning, they had advised me that I was on 100 percent grant and that I should owe next to nothing for my degree because of 100 percent "financial aid" status. Now I am unable to move...

Grand Canyon University [GCU] / free speech and diversity

Feb 06, 2019

I am a student and have been deciding on which university to continue my education with and I just heard through the grape vine that GCU has band Ben Shapiro from speaking at your university. This action no matter your political stance or explanation is a clear statement to students and to...

Grand Canyon University [GCU] / blocking speaker ben shapiro

Feb 01, 2019

I think it is saddening that such an establishment would go in the face of free speech, & block a speaker with deep Judeo Christian values such as Ben Shapiro. This is counterintuitive of your mission statement: "opportunities in which the public can engage in events that involve critical...

Grand Canyon University [GCU] / sallie mae loan refund

Dec 31, 2018

I am overwhelmed and frustrated with the poor service that GCU provided for me. I had applied for a Sallie Mae loan to cover my fall semester. I waited a while for them to send the stipend check. I was going through a lot with my personal issues Apparently I had got suspended for not...

Grand Canyon University [GCU] / ech-220 online class!

Dec 13, 2018

Grand Canyon University [GCU]I have been with Grand Canyon University since April of 2016. I have earned all A's and 2 B's. I found out that my grandmother was on life support on Thursday night. My grandmother lives out of state so I dropped EVERYTHING and left that night. The last day of my class was that Sunday. We...

Grand Canyon University [GCU] / education

Dec 10, 2018

I feel like Grand Canyon University has totally fooled me and are nothing like the state in their ads on television and other media outlets. I have and issue with the fact that I as a student receiving financial aid have no direct access to a financial aid adviser but instead my student...

Grand Canyon University [GCU] / bio 220 class

Nov 17, 2018

Grand Canyon University [GCU]I was diagnosed with clostridium difficile on 11/2/18 and septic by 11/8/18. This episide required two back-to-back hospitalizations. As I lie dying, my instructor post a zero for a major assignment. A week has passed by, and I have reached out to my instructor and counselor nearly a dozen...

Grand Canyon University [GCU] / Charged for a class I didn't take

Nov 02, 2018

I started the enrollment process even went as far as to fill out financial aid papers but I stopped because I was going to Odessa to roughneck. Guess what no internet access so I didn't take the class I talked to a so called advisor and supervisor who said I checked into the class. Explain...

Grand Canyon University / loans/grants/counselor/advisor

Nov 01, 2018

My advisor, Becky Nunez has been telling me for months now that I would get my check from them. Now all of a sudden ahe tells me via email that the price of class changed and I owe money. I was supposed to have has grants, then come to find out it is loans on my credit report. And on top...

Grand Canyon University [GCU] / financial aid

Oct 23, 2018

With drew from school they owed me money at that time and now they say I owe them 2600 dollars they returned my student loan money this is the second time they have done this to me I look on line at my loans and grants and there is still money on my grants to disburse. Can not get my...

Grand Canyon University [GCU] / university and its doctoral programs

Oct 19, 2018

Basically, the programs are established, but there is a scam. The scam is associated with the end of the program where you have to use their methodologists and their content experts to include on your dissertation committee. The rub is that they charge you for 8 weeks classes and do not...

Grand Canyon University [GCU] / re-enrollment

Oct 16, 2018

I have tried several times to contact someone about re-enrollment to finish my 3 classes to earn my degree in Elementary Education (BS) and no one has contacted me for assistance. I have a GPA 3.14. ..and when I last spoke with my counselor and financial aid advisors they said I had to pay...

Grand Canyon University [GCU] / very rude to new students, lack of resources

Sep 21, 2018

Teachers are rude very rude. The disability center have you set appointments but don't take of problems so far. I am a A and B student but coming to GCU was a very poor choice indeed. They are racist, not polite, they Carter to white people and act like they are better than other student...

Grand Canyon University [GCU] / financial aid disbursements and award letters

Sep 04, 2018

Hello I am a new student a Grand canyon university I have not started class yet but will be on the 10th which is next week I am worried that my financial aid package won't be ready by then it still say pending review I thought all financial aid suppose to be released to pay for tuition and...

Grand Canyon University [GCU] / online school

Sep 02, 2018

Basically after dropping the arts from the arts and communication program I was enrolled in prior to the start of the next semester I tried contacting my financial advisor and my counselor via email through my school account they would not return my emails. So I sent another saying I would...

Grand Canyon University [GCU] / denied disability accommodations/ failed & suspended

Aug 25, 2018

My daughter has had a stressful experience here at GCU who we thought was the caring Christian University they advertise who would help her to succeed! Without going into great details, I'm looking for an attorney or class action case group to connect our family with. It looks like there are...

Grand Canyon University [GCU] / financial aid

Aug 10, 2018

In June, my financial aid stipend was sent to my address WITHOUT an apartment number and got sent back to the school. It was sent out again in July, and some how got lost in the mail. Now GCU is telling me that I have to wait 2 to 3 weeks for my stipend to be sent out again and that I will...

Grand Canyon University [GCU] / tuition and illegal practices

Aug 06, 2018

I was a student online for a year and a half studying communications. After that Iswitched to religious studies. I was lied too and was told that I owed the school money when in fact they mismanaged my financial aid. I was then KICKED OUT RIPPED OFF AND THEN THEY WOULD NOT LET ME GET MY...

Grand Canyon University [GCU] / financial aid/withdrawing from classes and still having to pay back the money.

Jul 06, 2018

I was told I received pell grant money after I got accepted into the program. I told my counselor that I did not want to pay 100% loans back. She said I wouldn't have to and told me that I would get pell grant money and scholarships. She said I got $12, 500 in loans but could get the $5000...

Grand Canyon University [GCU] / program requirements

Jun 28, 2018

I took a break from school in 2016 for many reasons including financially not being able to pay for the program, leaving one class to be repeated and four months of student teaching for me to receive my bachelors in special ed in elementary education. June 2018, I tried to resume my...

Grand Canyon University [GCU] / lack of communication

May 07, 2018

Unable to speak with financial aid office about MY financial aid. Gcu "counselor" was supposed to submit a form and failed to do so so my financial aid was never submitted. This is not the first time that this has occurred. Student "counselor" fails to perform tasks that I could easily do...

Grand Canyon University [GCU] / course/ classes

Apr 13, 2018

Horrible experience here. I had an A in my grad course all the way up to the last week. I had exteneuating circumstances my counselor was informed about. I heard nothing back about a problem with grade until 2 weeks later. Prof stated they will let me turn in missed work but will deduct...

Grand Canyon University (GCU) / did not comply with key professional counseling laws and now I have lost 44 credits.

Mar 07, 2018

Before I started GCU I asked them if they were regional credit university with the state of KY for professional Cousneling, they said yes. I called KY professional Cousneling, in Frankfort and they also said yes. So I enrolled in the master degree program. 47 credits later I get a phone...

Grand Canyon University [GCU] / withdrawn status vs. loa

Feb 24, 2018

I am writing because I need help desperately. I had taken a leave of absence for six months because GCU said that was the only way I could change my major. I changed from special education to elementary education. Because of this change I am now being penalized to the tune of $8000.00. I...

Grand Canyon University / finical aid and class transcripts

Dec 01, 2017

On November 2017 I was taking a class and had to withdraw because of my deployment orders when the hurricanes we just had hit. ( Hurricane Irma, Harvey and Jose) I submitted notification of my deployments and how long I would be gone after speaking to Ron who is supposed the supervisor of...