Menu
Register
Write a review File a complaint
Grand Canyon University [GCU] Customer Service Phone, Email, Contacts

Grand Canyon University [GCU]
Reviews and Complaints

Grand Canyon University [GCU]'s customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.gcu.edu

Learn how the rating is calculated

1.5 2 Reviews 308 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Grand Canyon University [GCU] Reviews 310

ComplaintsBoard
C
10:50 pm EDT

Grand Canyon University [GCU] Terrible choice for a university

I’m so exhausted with GCU. I put in years of online learning. Initially, I felt it was a great choice. As years passed, it got worse. I was ripped off financially and left with nothing. I wouldn’t recommend this university to anyone. They claim to be Christian! But their fruit say different. Their goal is money. Whether you pass, fail, or drop out doesn’t seem to matter to them. I’m done with them. They can keep my transcripts. I’ll just start over. Thanks for taking my GI Bill money and leaving me with nothing.

Read full review of Grand Canyon University [GCU]
Hide full review
ComplaintsBoard
A
12:00 am EDT
Verified customer This review was posted by a verified customer. Learn more

Grand Canyon University [GCU] Mixed Experiences at Grand Canyon University

As someone who values a Christian education, I was initially drawn to Grand Canyon University for its mission and programs. However, my experience has been mixed. While the faculty and counselors are supportive, there have been issues with communication and transparency. Some hidden fees and challenges with obtaining transcripts have been frustrating. It's clear that there is room for improvement in areas like customer service and financial clarity. Despite these challenges, the school does offer fair tuition prices and a positive learning environment for those pursuing higher education.

Read full review of Grand Canyon University [GCU]
Hide full review
  1. Pros
    1. Accredited academic programs
    2. Diverse online course offerings
    3. Robust campus life and amenities
    4. Competitive tuition rates
    5. Strong Christian ethos and values
  1. Cons
    1. Limited Academic Prestige
    2. For-Profit History Concerns
    3. Regional, Not Global Recognition
    4. Narrower Research Opportunities

Grand Canyon University [GCU] Complaints 308

ComplaintsBoard
E
2:14 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

on June 4,2024,the financial aid counselor took my remaining balance of my stipend check and lied to me for weeks like it was on the way but nver came. After waiting for weeks and listening to her lies i call her once again , and she tells me once the class was over ,that i would be receiving any money because i fail my class after i couldnt log in for the...

Read full review of Grand Canyon University [GCU]
ComplaintsBoard
A
3:53 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I enrolled in Grand Canyon University to seek another degree. After I enrolled, I got COVID. I had to withdraw from school. I never attended any classes. I was unable to withdraw by the date because of my medical condition, when I did withdraw, they told me that I was too late and they are charging me for that semester. I did not attend classes. Due to me...

View 0 more photos
Read full review of Grand Canyon University [GCU]
ComplaintsBoard
M
12:39 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name Is Melodie Reece I have been going to Grand Canyon University since 2016 right out of high school. I started August of 2016 on campus for my bachelor's in nursing, after about 3 months I went in person to speak to an advisor about switching my major. Unsure of who I spoke to in person, I let them know that the nursing program was very rigorous, and...

Read full review of Grand Canyon University [GCU]

Is Grand Canyon University [GCU] Legit?

Grand Canyon University [GCU] earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Grand Canyon University [GCU] to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, Grand Canyon University [GCU] is known for their high standards and safety. If you're thinking about dealing with Grand Canyon University [GCU], it's wise to check how they handle complaints.

We found clear and detailed contact information for Grand Canyon University [GCU]. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Grand Canyon University [GCU] has registered the domain name for gcu.edu for more than one year, which may indicate stability and longevity.

Gcu.edu has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gcu.edu has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gcu.edu you are considering visiting, which is associated with Grand Canyon University [GCU], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Grand Canyon University [GCU] as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Grand Canyon University [GCU] have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Grand Canyon University [GCU] website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Grand Canyon University [GCU] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 308 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Grand Canyon University [GCU]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
2:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received my undergrad degree at GCU in 2019. In 2022 I decided to go for my Master’s in Special Education. All was good, I was working a full-time job as a teacher in an inclusive setting. School was hard and I was put on academic probation for a low grade. I was able to bring the next 3 class grades up. So, academic probation was over and I resumed...

Read full review of Grand Canyon University [GCU]
ComplaintsBoard
S
9:57 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sarah Davis wrote to me stating that I’m not eligible for aid until April or May. Her basis for this is the ‘failure’ of two courses. The first was where your Proposal has to be submitted to Academic Quality Review. First, the Narrative Inquiry methodology and design is the most difficult of all dissertations. Second, my methodologist took a vacation two...

Read full review of Grand Canyon University [GCU]
ComplaintsBoard
M
10:17 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Grand Canyon University [GCU] Falsely led about how long degree would take

My son and I were led to beleieve he would only be in school 2 more years for theatre degree. He lives on campus and loves it but financially we were planning on 2 years and now we find out he has to attend an extra year which is an additional $10,000 to $20,000 more depending on if he stays on campus, which we live out of state. We were very upset about this. It would have been different if we were told ahead of time and had prepared for this financial journey.

Confidential Information Hidden: This section contains confidential information visible to verified Grand Canyon University [GCU] representatives only. If you are affiliated with Grand Canyon University [GCU], please claim your business to access these details.

Read full review of Grand Canyon University [GCU]
Hide full review
ComplaintsBoard
M
11:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Grand Canyon University [GCU] collections department

This so called school is billing me for classes I did not authorize to be in. I attempted to register for a program but after several weeks of trying to find out more inform on when classes would begin and how or if I would be able to take any courses, I stared getting harassing calls and texts from a person who worked there who then put me in a class and told me I had to do all of these things. When I informed her I wouldn't be able to do that she still harassed me daily and even allowed financial aid to be applied on my behalf. Initially when I wanted to find out about taking classes, she notified me not to contact anyone but her until otherwise informed to do so. I contacted the department of education and had all funds taken back but now they are sending me bills, threatening to take me to collections if I don't pay all that back.

Desired outcome: I would like this fake bill to be removed and have no further contact by them

Confidential Information Hidden: This section contains confidential information visible to verified Grand Canyon University [GCU] representatives only. If you are affiliated with Grand Canyon University [GCU], please claim your business to access these details.

Read full review of Grand Canyon University [GCU]
Hide full review
ComplaintsBoard
L
1:19 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Everyone got fined $50 because one of our roommates left trash out in the courtyard. The trash is full of my roommates' receipts and orders, but they fined everyone because they weren't sure who did it. All of my roommates have emailed the appeals, and all are denied because the one person who left the trash out is not appealing, and everyone is being...

View 0 more photos
Read full review of Grand Canyon University [GCU]
ComplaintsBoard
D
8:38 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First of all, I would like to say my apologies because I am legally blind, so my spelling or grammar may not be 100% because I am using what is called Grammarly and voice-to-text speech, so there may be words added in that are different or doesn't make sense there may not be capitalization or punctuation because I am handicapped I cannot see I'm blind. The...

Read full review of Grand Canyon University [GCU]
ComplaintsBoard
A
8:33 pm EST

Grand Canyon University [GCU] GCU - the service that I have been receiving & some other concerns

I'm a GCU 2nd time Master's graduate. This year has been my most challenging year with the leadership team that I have to communicate / collaborate with such as school counselor & my school counselor overseer. I really would like to speak with someone other than Luke Hiatt and Adam Blair. I don't like the treatment that I have been receiving from those two individual. I requested some changes and nothing was done. I was told that GCU didn't offer those changes. I asked for a payment agreement for my last class, I was told that it wasn't an option.

I would like someone to review our emails, my questions and concerns. As I mentioned earlier, I graduated with a Master's Degree in Special Education in 2015. I decided to pursue my Master's Degree in Educational Administration and this last year has been horrible for me. Please contact me at [protected]

Read full review of Grand Canyon University [GCU]
Hide full review
ComplaintsBoard
A
7:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my deep frustration and disappointment regarding an unjust visitation violation at GCU. On October 13th, 2023, my roommate’s brother was in our common area with the door shut, which violated the university’s policy. I was in the bathroom at this time with the door shut, completely unaware of the situation. I cooperated when an RA...

Read full review of Grand Canyon University [GCU]
ComplaintsBoard
S
3:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been misled and lied to from Grand Canyon University. I am an online student and I received a strange letter from the school talking about them being in legal trouble, so i started doing my research. I already suspected the school was bogus after starting and my classes online consist of watching YouTube videos and chatting with classmates about...

Read full review of Grand Canyon University [GCU]
ComplaintsBoard
B
1:06 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am asking GCU to refund for doctorate program classes after being led to believe I passed one class starting another then being told I didn't pass the 1st & telling me to reapply in 2yrs. Which I did not understanding the business of GCU. The last issue being the charging & non support of financial aid understanding or advice. Charging nearly 500.00 to...

View 0 more photos
Read full review of Grand Canyon University [GCU]
ComplaintsBoard
B
8:24 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, I am being told that I have a balance owed to this university(GCU). I was enrolled at the university and my intention was simply to enroll so that I could make a schedule that worked for me. It was literally the point of me taking this course ONLINE. As can be seen by the early and consistent difficulty that I experienced for the...

Read full review of Grand Canyon University [GCU]
ComplaintsBoard
C
11:37 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Grand Canyon University [GCU] stipend checks on unsubsidized loans This isn't a complaint.

I was told I was able to receive an unsubsidized loan of 9000 but when I received the stipend check it was for 1601 may I ask if you can break it down for me this isn't a complaint, I'm just curious on how the payments work for unsubsidized loans. this isn't a complaint i just would like to know how the payments break down and my name is Chelsie Embry I'm in my first year on my bachelor's in science. I have living expenses that need to be paid for I used the first check for school supplies and a computer. will I receive another check when the next semester comes in.

Desired outcome: understand the stipend check and unsubsidized loan payments.THIS IS NOT A COMPLAINT

Read full review of Grand Canyon University [GCU]
Hide full review
ComplaintsBoard
B
9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grand Canyon University [GCU] Tuition

I started GCU in February of 2022. I agreed to pay 700 every two months for school fees because I had grants and veterans discount (which is something like $100 GCU took off, so they obviously do not appreciate veterans and I had to keep asking for the discount). This payment plan has never happened. I have been being charged 2k per class (every 7 weeks) and I am only contacted when they want money. I was told that if I filled out a student loan application that I can start school sooner, I was hesitant because I told the lady many times I do not want a loan. She promised me that she would not put a loan but they needed my information, so I did it. She took out a loan I did not approve of and nobody that works there took me seriously. Awful school. Awful experience. Most important, GCU does not care about the people fighting for their country (from my personal experiences).

Read full review of Grand Canyon University [GCU]
Hide full review
ComplaintsBoard
E
10:49 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Grand Canyon University [GCU] Tuition

The program I had hoped to attend was grossly misrepresented, as was the financials involved. With a FASFA and VA educational benefit, I started the first class, which was a huge waste of time and money. It was 2 weeks of "how to be organized." I decided GCU was not for me and withdrew at the end of the 2 weeks. GCU then sent me a bill for $2,400! They threatened to garnish my wages and send the amount to collections. This is my 3rd time attending college. I have never in my life dealt with a more difficult school. $2,400 for 2 weeks of an "organizational" class?! That is utterly absurd! And robbery! Most legit schools will forgive a withdraw of 2 weeks. They dragged their feet so I was beyond the 2 weeks and now is trying to rob me. I work full time and support my autistic son. I am appalled. Stay away from GCU.

Read full review of Grand Canyon University [GCU]
Hide full review
ComplaintsBoard
K
4:54 pm EDT

Grand Canyon University [GCU] Clinical field experience hours

I was unable to find a place to do my Clinical Field Experience Hours because my Field Service Counselor refused to give me proper paperwork to show proof that I am doing Clinical Field Experience Hours. Therefore my education has been put to a stop. I have called for two months now and they will not allow my to talk to a Dean or anyone else and will not allow me to take any more classes. I am on my 3rd year. No one can help.

Desired outcome: To start back working on my degree

Read full review of Grand Canyon University [GCU] and 1 comment
Hide full review
1 comment
Add a comment
U
U
udent22
Phoenix, US
Dec 14, 2023 5:55 pm EST

You are one of a thousand. Check out LOPE on the stock market. This may answer your questions! The more you fail, the more the investors earn. GCU is a cycle. They abuse you mentally, academically, and then turn on you. RUN

ComplaintsBoard
L
12:35 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Grand Canyon University [GCU] Forced to put money on insecure dining dollars.

I have been forced to put money on my lopes cash dining dollars and it is one of the only ways I am able to eat here. My counselor is really taking her time to activate or get my card working. Every time I try to active my card your website tells me my card can’t be activated but you had no problems putting my own money on it. My balance is over $1500 and I am unable to spend a dime of it due to the slow nature of the counselors and lack of communication and understanding of the situation.

Desired outcome: ACTIVATE MY FOOD CARD SO I CAN BUY FOOD WITH THE MONEY YOU FORCED ME TO PUT HERE.

Read full review of Grand Canyon University [GCU]
Hide full review
ComplaintsBoard
R
10:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was interested in getting my reaching certificate and filled in the online questionnaire. When I was called back and told them I was already teaching in the field that could count as my student teaching requirement. I then applied and filled out all the financial information only to then be told I would not be able to use my current teaching as student...

Read full review of Grand Canyon University [GCU]

About Grand Canyon University [GCU]

Screenshot Grand Canyon University [GCU]
Grand Canyon University (GCU) is a private Christian university based in Phoenix, Arizona. It offers undergraduate, graduate, and doctoral degree programs across various disciplines including business, education, nursing, and liberal arts. GCU provides both on-campus and online academic options to accommodate diverse student needs.
How to file a complaint about Grand Canyon University [GCU]?

### Guide for Filing a Complaint Against Grand Canyon University [GCU] on ComplaintsBoard.com

1. Log in or Create an Account:
- If you have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Grand Canyon University [GCU] in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint against Grand Canyon University [GCU] on ComplaintsBoard.com. Remember to use simple language and provide comprehensive guidance throughout the process.

Overview of Grand Canyon University [GCU] complaint handling

Grand Canyon University [GCU] reviews first appeared on Complaints Board on Mar 3, 2009. The latest review Took my financial aid money, telling misleading information and lies was posted on Jun 22, 2024. The latest complaint housing fee and advisors was resolved on Apr 13, 2017. Grand Canyon University [GCU] has an average consumer rating of 2 stars from 310 reviews. Grand Canyon University [GCU] has resolved 41 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
4 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Grand Canyon University [GCU] Contacts

  2. Grand Canyon University [GCU] phone numbers
    +1 (855) 428-5673
    +1 (855) 428-5673
    Click up if you have successfully reached Grand Canyon University [GCU] by calling +1 (855) 428-5673 phone number 0 0 users reported that they have successfully reached Grand Canyon University [GCU] by calling +1 (855) 428-5673 phone number Click down if you have unsuccessfully reached Grand Canyon University [GCU] by calling +1 (855) 428-5673 phone number 0 0 users reported that they have UNsuccessfully reached Grand Canyon University [GCU] by calling +1 (855) 428-5673 phone number
    Customer Service
    +1 (877) 428-8447
    +1 (877) 428-8447
    Click up if you have successfully reached Grand Canyon University [GCU] by calling +1 (877) 428-8447 phone number 0 0 users reported that they have successfully reached Grand Canyon University [GCU] by calling +1 (877) 428-8447 phone number Click down if you have unsuccessfully reached Grand Canyon University [GCU] by calling +1 (877) 428-8447 phone number 0 0 users reported that they have UNsuccessfully reached Grand Canyon University [GCU] by calling +1 (877) 428-8447 phone number
    Technical Support
    +1 (602) 639-6244
    +1 (602) 639-6244
    Click up if you have successfully reached Grand Canyon University [GCU] by calling +1 (602) 639-6244 phone number 0 0 users reported that they have successfully reached Grand Canyon University [GCU] by calling +1 (602) 639-6244 phone number Click down if you have unsuccessfully reached Grand Canyon University [GCU] by calling +1 (602) 639-6244 phone number 0 0 users reported that they have UNsuccessfully reached Grand Canyon University [GCU] by calling +1 (602) 639-6244 phone number
    Student Life
    +1 (855) 472-8567
    +1 (855) 472-8567
    Click up if you have successfully reached Grand Canyon University [GCU] by calling +1 (855) 472-8567 phone number 0 0 users reported that they have successfully reached Grand Canyon University [GCU] by calling +1 (855) 472-8567 phone number Click down if you have unsuccessfully reached Grand Canyon University [GCU] by calling +1 (855) 472-8567 phone number 0 0 users reported that they have UNsuccessfully reached Grand Canyon University [GCU] by calling +1 (855) 472-8567 phone number
    More phone numbers
  3. Grand Canyon University [GCU] emails
  4. Grand Canyon University [GCU] address
    3300 W Camelback Rd, Phoenix, Arizona, 85017, United States
  5. Grand Canyon University [GCU] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 09, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.