My device was shown to be compatible. When trying to launch the test the system did not work and timed out multiple times. I was told I would get a call back on Tuesday. I did not get a call back. I called multiple times and refused to get off the phone until I spoke with a supervisor. No supervisor helped. I was told there was no corporate office and no complaint line or place that I could express the issue I was having. I was told sorry you have to pay for the test again there's nothing we can do. This is so unacceptable and trails the line of ethical morals and standards. Since when is it ok to treat a customer like garage and blame them for the lack of full instructions on your part.
Claimed loss: $49
Desired outcome: I would like to be scheduled a retest with no fee.
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