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PSI Services

PSI Services review: Scam

M
Author of the review
5:11 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

I experienced during my exam today. Despite reviewing the system requirements and successfully completing the compatibility checks both yesterday and this morning, I was unable to open the Core Resource Book required for the test.

Tech Support suggested the issue was due to using a work computer; however, I am the administrator of this laptop, which I purchased for personal use. My instruction email did not state that work laptops were prohibited, and I had already downloaded all required extensions and passed the systems checks.

I spent almost the entire two-hour testing period troubleshooting with Tech Support. Once it became clear that I could not reschedule without penalty, I attempted to complete the exam without the resource book during the final 20 minutes. Although I completed 38 out of 50 questions in the active test window, two test windows were open, and my results indicate that only the first question was submitted, which is incorrect. I asked the proctor if I could take a screenshot of the chat for you all to review, but I was told this is prohibited. The screenshot would have also shown that two windows were open during my test and how many questions were answered in the open window/tab that I was working on. The second tab opened while I was chatting with tech support and they asked me to switch networks. I also called Spectrum to confirm if the network was private or public. Spectrum confirm that we are on a public network.

Given these technical failures, I would like to request a resolution regarding my exam results or the opportunity to retest without penalty, or to be refunded. Below are my ticket number from today 5/12/26
POA - 142023
POA - 142059
POA - 142082
POA - 142126

Claimed loss: $85 dollars + time wasted + Issues caused me to fail my exam twice.

Desired outcome: $85 refund. Unable to provide any photos are I was prohibited from using my phone even after the test had ended.

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  1. PSI Services Contacts

  2. PSI Services phone numbers
    +1 (800) 367-1565
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    100%
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    Switzerland
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  3. PSI Services emails
  4. PSI Services address
    611 N. Brand Blvd., 10th Floor, Glendale, California, 91203, United States
  5. PSI Services social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 16, 2026
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PSI Services Category
PSI Services is ranked 42 among 189 companies in the Colleges and Universities category
#40 Mercy College Mercy College #41 The National Society of High School Scholars The National Society of High School Scholars #42 PSI Services PSI Services #43 Ngee Ann Polytechnic Ngee Ann Polytechnic #44 American InterContinental University [AIU] American InterContinental University [AIU]

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