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PSI Services Customer Service

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PSI Services LLC

611 N. Brand Blvd., 10th Floor
Glendale
California
United States - 91203

Customer Support Phone Numbers

+1 800 367 1565(United States) 7 8
+44 176 325 7100(APAC and EMEA) 2 2
+1 877 663 9267(Albuquerque, NM) 1 0
+1 770 951 8690(Atlanta, GA) 1 0
+1 617 340 6381(Boston, MA) 3 0
+1 317 814 8861(Carmel, IN) 1 1
+1 800 733 9267(Las Vegas, NV) 2 0
+1 913 895 4600(Olathe, KS) 1 0
+1 800 367 5214(State College, PA) 1 0
+1 800 211 2753(Vancouver, WA) 1 0
+44 148 375 2900(Guildford, United Kingdom) 1 0
+41 612 708 877(Switzerland) 1 1
United States

Albuquerque
2820 Broadbent PKWY NE, Ste E/F, Albuquerque, NM 87107
 
Atlanta
1000 Circle 75 Parkway, Suite 710, Atlanta, GA 30339
 
Boston
90 Oak Street, PO Box 332, Newton Upper Falls, MA 02464
 
Carmel
11590 North Meridian Street, Ste 200, Carmel, IN 46032
 
Las Vegas
3210 E. Tropicana, Las Vegas, NV 89121
 
Olathe
18000 W 105th St., Olathe, KS 66061
 
State College
300 S Burrowes St., State College, PA 16801
 
Vancouver, WA
16821 SE McGillivray Blvd. Ste 201, Vancouver, WA 98683
 
Washington DC
8100 Professional Place Suite 220, Landover, MD 20785

United Kingdom

Royston
Archway House, Melbourn Street, Royston, SG8 7BX, UK
 
Guildford
4th Floor, 3 Onslow Street, Guildford, Surrey, GU1 4SY, UK
 
Switzerland
Elisabethenanlage 7, CH-4051, Basle, Switzerland
 
Sweden
Nygatan 14, SE-903 27 Umea, Sweden

Philippines
HIJ Building, MacArthur Highway, Davao City, 8000, Philippines
Plus

PSI Services Complaints & Reviews

PSI Services / aws solutions architect exam

Do
Jun 26, 2019

I tried to take an AWS Solutions Architect Exam with PSI on Mon in Portsmouth. The PSI Test Centre was unable to deliver the exam. I was told I would be contacted shortly by a member of the PSI team to reschedule. Three days later, I have heard nothing after having spent £150 to take the exam...

PSI Services / double charged

Qu
Jun 20, 2019

I can't imagine that the large corporation PSI has such unprofessional actions. PSI did wrong - double charged on the clients but never do the refund for them. Detail: - PSI double charged to me. Quy Duong, Confirmation number Q36580634 - By contact PSI staff, I had sent a bank statement...

PSI Services / washington and california state general electricians exam

Ad
Jun 18, 2019

The California and Washington State General Electricians exams are terrible exams! Those exams are designed, and administered for a maximum failure rate. The exams are full of unnecessary, irrelevant questions that are outside of the scope and duties of the General Electrician. The test...

PSI Services / customer service dereliction

Ti
Jun 12, 2019

I have left numerous voicemails, because nobody ever answers the customer service 1-800 number, with no reply, though the greeting states a reply will come within 24 hours. I finally got through via email, though that proved fruitless. I went back and forth stating and restating the...

PSI Services / customer service

Wi
Apr 23, 2019

First of all every time I call psi I am put on hold for 15 minutes and have to leave my information for them to call me back. They don't call me back till hours later. I also scheduled my exam with accommodations and it won't let me log in to psi because I have accommodations... So when I...

PSI Services / accommodations improvement and refund request

Jr
Apr 18, 2019

Hello there 'm requesting a refund and better accommodations. I tested on 4/18/19, at the dearborn location in mi. I have a few complaints that I would like to address first and foremost I have special accommodation. This is the second time that I have tested at this facility and the room...

PSI Services / seminars and their teachings

Sa
Apr 11, 2019

Well, my wife got involved by someone she worked with and took it seriously enough that she left her family. Joined other organizations soon after and walked away from the church she was raised in. I attended PSI's first required seminar and thought it was a joke but did it in an attempted...

PSI Services / unethical behavior

Ra
Mar 11, 2019

Psi exams is the most poorly mis-managed testing center company I have ever come across I have a few concerns regarding my recent PSI test for suse linux 050-747 1- Exam was extremely slow and was keep disconnected 4-5 times during, and once it was disconnected for 45 minutes and i was on...

PSI Services / customer service of test administrator

Ph
Feb 06, 2019

Latoya was extremely disrespectful to test takers and staff She was talking loud throughout the entire exam to the point where she could be heard talking to other staff through a closed door and with the ear plugs in my ears She told me I had to return my cell phone to my car when the...

PSI Services / charged twice on my visa card

Ur
Dec 09, 2018

I Urvishkumar Patel have paid for my AWS Certification exam on 4th Dec(Transaction Confirmation #:  470001). I used my Visa Card and I didn't receive any success message. Then I used another Visa card and it was successful. Though, I see the charges on both of my cards. though, One of them...

PSI Services / weather delay no notifications

Re
Nov 16, 2018

Worse run company ever, write your Congressman, Senator, Governor to urge them not to use PSI!! PSI only cares about the government contracts they have, they don't care about the people they serve! Will never connect you to a supervisor! They don't care about making things right either!!...

PSI Services / psi testing center and staff.

Te
Oct 31, 2018

I arrived to the testing center early per the PSI instructions given to me. I and one other woman walked into the testing center. The lady there (blonde lady), was immediately rude. She told me to put my purse back in my car, which is fine. I asked her if I could show her my ID's first (a...

PSI Services / testing center in shreveport, l a

Ch
Oct 02, 2018

I attempted to take my exam (Life, Health, and Accident #103) on 9/29/18 at 9:00a.m. at the Shreveport, LA center. Upon arrive to test, everything was fine. However when I began to take my test the lobby was noisy (I'm asumming the workers were laughing and talking). Not only that, there...

PSI Services / license renewal

Pl
Sep 25, 2018

PSI called my wife at home this morning and gave her misinformation about my license renewal for LP Gas #36093. They said I mailed it in, when in fact I went into their office on 8-27 because there is ALWAYS an issue with them. PSI said they did not have my proof of Insurance. I presented...

PSI Services / p & c exam center and exam

Di
Aug 01, 2018

My first time taking my P&C exam was a horrific experience. First off, the exam center was ancient, man running the place is unbelievably rude, ringing noise like an electrical issue (relate it to your ears ringing, was non stop), no air conditioning on a humid 86 degree day, photo taken...

PSI Services / royal enfield classic 350 theft

Om
May 07, 2018

My name is omkar satish mane. My bike was thieft on 02/05/2018 in pm 12.30 to 6.00 within this period bike number is MH14FU1052, chasis no. Is GG467115, ENGINE NO.GG258031, FIR was registered on 07/05/2018, rajmudra was printed on number plate, crashes on the toolbox, 4 holes on number...

PSI Services / staff

Ma
Jan 11, 2018

On 1/10/18 at Falls road #100, Baltimore Maryland, I went to take a postal exam and in the middle of me taking the exam my browser had frozen. So I walked out to tell the staff and this women with orange dreads and with glasses on was very rude and disrespectful about me coming out and I...

PSI / testing center and customer service

Ba
Dec 28, 2017

I truly am a great guy and people always say what a nice guy, but I am extremly upset with this whole situation. I am contacted PSI as soon as I got finished with my test. I passed the State Portion, but failed the National by Two. I called my friend to tell him and got talking about the...

PSI Exams / unfair charge

Me
Dec 07, 2017

On 10/12/2017 I went to take an exam for Accident and Health License. My access was denied due to discrepancy on maiden and married name. I showed them my marriage certificate and current ID and they told "they do not verify that at that location" they referred me to their customer service...

Psi Practice Exams / overcharge

Ho
Nov 17, 2017

Cannot get money refunded. Been repeatedly lied to 5 different people have now told me my money was being refunded. Twice I have been told it would be there 24-48 hours, did not happen, they always call and act as though they can't get a hold of you which is total bs. I will keep...

PSI Exams / returning my money

Lo
Nov 13, 2017

Paid for my test and 140 dollars extra was taken from my bank account due to THEIR GLITCH. I have been repeatedly LIED to, told on various occasions it was being sent. Told they did find the error then told that they never found the error. It occurred on October 20th, 2017 as recorded...

PSI / test results

Ti
Nov 09, 2017

I recently took your specialty roofing tests and failed twice. The second time I took it you had at least one question on the test that is completely invalid and unanswerable by the answers you provided. I am for that reason disputing the tests and the validity of the test. I am requesting...

PSI / call center/ customer service center

Ca
Sep 19, 2017

Good afternoon today I called regarding questions I had abut a test I recently taken. I called because I had some questions to ask. First time I called the young lady was helpful with what she knew, she didn't know much but still was genuine and caring. I called a little later to ask some...

PSI / psi rude employer

Se
Aug 02, 2017

Today (8/2/17) at the Cherry Hill, N.J. PSI testing center. I was notified to go pick up my license, and to only bring two forms of ID. I went and I was nice stated my name and the reason for me coming in. This rude lady at a side desk told me to come to her (yelling at me) b/c she handle...

PSI Exams / testing and employees

Rm
Jun 23, 2017

I did a google search after my "psi experience" this week and was stunned to see so many people agree with me. After doing all the coursework for my real estate exam and getting an a in the course I went this week to take the psi tests to get my license. Understand, I am not saying I am a...

PSI / psi testing center in virginia beach, va

Mi
May 14, 2017

I went to take my test at the psi virgina beach va and they notified me that my exam got canceled because the procture did not show up? Why didn't they have somebody on call??? And why didn't they notified me at 8:00 am morning to let me know or even suggested making accommodations for me...

PSI Exams / unethical behavior

12
Feb 06, 2017

I've written a NJ Real Estate salesperson conbo exam on 3Feb. 2016 at one of the PSI exam center in North Brunswick, NJ. During the exam, the fire alarm rang and we were asked to vacate the build which we did. we were outside in sub-freezing temperature for over 35 mins. when came...

PSI Continuing Education / testing facility

Si
May 11, 2016

I too share the opinion that PSI is poorly managed and not customer focused. As I am sitting here on hold, as per usual, my frustration is increasing. So I went to the web and see there are an enormous amount of people who share my exact same frustrations. I started thinking, how can thi...

PSI / examination for cosmetology manager's license (minnesota board of cosmetologist examiners)

An
Feb 10, 2016

2/4/2016 One of my complaints is about the exam I took on this date. I went through the exam thoroughly 3 times before submitting and I am pretty certain that there were 30 questions on the exam. 30. When I received my results(FAIL) it clearly shows the break up of the test questions and only 25...

PSI Exams / examination systems

Re
Oct 30, 2015

I just took the test for the second time. The first time I took the exam, I failed by a few points. I messaged the school I got my certification from and they suggested I retake the class' online exams in those sections. I did. Repeatedly. Scored at least an 80% on both over the course of...

PSI / no reliable way to contact them by phone.

Re
Oct 14, 2015

10-14-15 real estate exam test date. On the way to the site got stuck for 40minutes in traffic backed up due to serious car accident. Called customer service to report the situation but could not get through. My complaint is that there should be a way to contact the test site directly in...

PSI / worst experience ever

An
Aug 28, 2015

Does anyone even monitor this company? On 8/21/2015 my daughter took the CNA skills test through the local community college and was told that only a Visa or MasterCard is accepted. Five days after they took my Visa credit card number, the test results were still on hold "waiting for payment"...

PSI Exams / number of questions

Su
Jun 10, 2015

I completed the proctor tests for the PA National as well as State, Real Estate Salespersons exams. I have attempted to pass the Sate Exams (National and State) and fell short of the required score on the exam. In the PSI Study Guide, It is listed that I must complete 80 questions for the...

PSI Exams / horrible customer service

Cv
May 07, 2015

Horrible customer service. I tried for 7 days straight to get through to a human. I left my name and number for a "24 hour callback". No one ever called. I am very disappointed that in order to take a state exam, this is my only option. This feels unfair. This company is not representing our government the way it was intended I am sure.

PSI / fraud

Jk
Feb 18, 2015

Psi state exams is a fraud if Ive ever seen one. I took their real estate salesperson test, confidently knowing I studyied hard and long. Failed. The questions they produce on these tests are absolutely deceiving, usuary, and several other harsh words I don't want to mention. I missed...

Psi Testing / unprofessional / computer robot

Dp
Feb 11, 2015

I've been a contractor for 48 years and tested and licensed in 5 other states. . I had to take the contractors test for utah. . . Psi had no human contact. . . All access by phone message robot spent 4 hours on phone waiting for human. So important questions. So i took test and found...

PSI Exams / rude

An
Feb 11, 2015

Set up to test @ 9:00am got there 10 to 15 minutes late because of weather & multiple accidents. Drove 2 1/2 hrs. The ladies were very rude. One said, you are late! My boyfriend tried to explain when he was rudely interrupted by the other lady saying, "take off your coat and hang it up!"...

PSI / online practice test

Be
Apr 03, 2014

Recently purchased a online practice test it is amazing how well you can get robbed by psi!!! Do.not get fooled and ripped off like how i did!!! Do NOT ever purchase an online test from psi!!! 50 questions for a one time test, 30$??? That is the biggest rip off! I called and both the...

PSI Testing Center / exam scores

De
Dec 28, 2013

I have taken the PSI Real Estate State Exam 3 times. I studied from a book that said "Pass the Real Estate Exam the First Time." I studied the material, on all the examinations I took I scored from 85 to 100%. When I took the exam, most of the questions in the exam were not in the material that...

PSI Testing Centers / noise

Sl
Oct 06, 2012

I went for the second time to take my real estate exam which i missed last time by one question! The entire time during the exam the proctor was literally having a party in the waiting area the entire time! The whole time we were trying to take the test there was shouting, laughing and all...