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PSI Services
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210 complaints
88 resolved 122 unresolved
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12:05 pm

PSI Services - Proctoring Services

I was scheduled to take my exam, in the information provided one of the forms of identification that could be accepted was a Driver's License. I had lost the card copy and went to my state's DMV and got a replacement. In my state, replacement IDs come on a letter with a formal letterhead. When trying to complete my exam I was told this is not an acceptable form of identification. I then contacted PSI technical support where I spoke to Norielle Emberso. The CSR began getting frustrated with my questions when I explained I did not understand how this identification is acceptable in my state as a legal form for identification but not acceptable to take my exam. Once I noticed the representatives frustration I asked to speak to someone else so that I would not become frustrated with her and she would not complete my request until I screamed at her. Upon speaking to her supervisor I was told that I could take my exam with an expired license. This baffled me because the regulations clearly stated that an expired ID was not acceptable. I feel as if it is unfair for the company to allow others to take a test with an expired license but I was not allowed to complete my exam with valid identification that showed an issue date 3 days prior to my test date (issue date 5/13/2022, test date 5/16/2022). Especially since in my state it is illegal to identify anyone with an expired license but perfectly legal to identify them with a temporary one.

Desired outcome: I would like a refund for the amount of the test I scheduled and I would like the company to provide clear guidelines that state an expired license may be acceptable for identification and a temporary id is not acceptable.

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11:54 am
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PSI Services - Testing center and PSI

On May 4th 2022 I went to take my test. I was on time just FYI. I went in and sat on the desk to check in. While I was signing paper work with the lady in the desk and second lady interrupted took my picture and walked away back in side the testing room. I wasn't aware of what was happening. The lady walked back out and went back in again to where the test...

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6:27 pm
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PSI Services - PSI system and several others

1st COMPLAINT: I have applied to retake the TN Burg Qualifying Agent test for the allowed times they have as an option. I scheduled the first test TN CCTV Qualifying Agent for 9:30 am and the allowed time for the test is 5 hours. The second test can only be scheduled at 2:30. Apparently the system has a hidden rule that 30-60 minutes must be between the...

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6:19 am
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PSI Services - Online exam

After having issues with trying to launch exam for post licensing, I was ignored on multiple occasions and my issue was never resolved. This company is horrible, and doesn't care about people or their licenses that they are trying to uphold. I will never use this company again. I'm contacting the commission office to make a complaint as well. The email address: [email protected] gives no help, and only ignored emails. I still have not taken my exam and no one is helping.

Desired outcome: Refund Given testing appointment to take exam(s) at testing site.

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L
May 10, 2022 9:39 am

No one ever helped. They keep sending me generic responses that is not fixing the problem. I have scheduled 5 times for the same test, and continue to have issues. I have asked multiply times to be able to go to the testing site and take the test but have been denied with no valid reason.

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11:50 am
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PSI Services - Michigan accident and health insurance licensing

Remotely taking the test and was on first question. They seen that I had no ear phones nothing around me nothing for cheating in anyway and I am a person who needs to listen to my self read the questions out loud. After question 1 I read to myself the question to make sure I’m reading it right as they do try to trick you on the questions and ended my exam right then said I was in violation. I was on question one. They could of paused the test and told me I am not allowed to speak out loud. You are not even able to move your lips or barely move your mouse. This is way over board. They seem that there was nothing else around me no one in my area nothing on my arms walls or anything. But still canceled my test and was gonna make me pay for it again. There is nothing when you start the test of instructions but how to navigate through the test. They should advise you before hand or have a video that says what’s you can and canon do.

Desired outcome: Before any test. Have a video you must watch indicating what you can and cannot do and then after the video have the person taking the test acknowledge they understand the rules.

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PSI Services - Customer service

I am completely distraught at how I have been "taken care of" by your customer support. I am absolutely disgusted at how it has been handled. All I needed to do was reschedule a post license exam because PSI did not show my exam on my end. I have screenshots and screen recordings with time stamped proof of me being on the exam in time. I have spoken to 3...

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12:05 am
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PSI Services - Disability/discrimination

My experience with PSI office at 56 Roland St, 305 Charlestown, MA 02129 today 4/22/2022 at about 12:15 pm. As soon as I opened the PSI office door the employee asked me “Did you read the door sign?” (The sign reads: Mask mandate, no mask no test) I opened my bag to grab the mask as she was talking to me. I responded I am getting my mask. I asked what to...

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7:47 pm
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PSI Services - Missouri RE Exam

I have taken the MO RE exam 3 times now. I am certain I passed the third time as I knew when I was answering the questions they were correct and when I came home and reviewed my notes and flash cards I was right. I asked after the second test for at least the areas that i was missing and was told that they could not provide that info. I have received the same score each time getting 28 questions correct but needing 30 to pass. After reading all of these reviews I question the authenticity of these grades.

Desired outcome: Either to know what I missed or to pass me as I am certain I passed this last test. Also... I don't think you replying that we need to email you guys as you are the ones have wronged us. You should be reaching out to us.

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Apr 19, 2022 9:39 am

Hi Mict,

I also have multiple issues with PSI that I cannot get resolved. PSI is paid to provide a very specific service and yet they offer no way to resolve what should be a simple issue. Why does PSI not make customer service staff available to help customers with simple issues? The problems with PSI are the result of the lack of any rational customer service from PSI and border on being outright fraudulent.

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H
11:01 am
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PSI Services - Scheduling and tech issues

I took my theory portion of my cosmetology state board exam on 3/20 at 2pm est via online proctoring. I passed the exam, was emailed my score, and should have been able to schedule my practical portion. However when I tried to schedule it, the site says I’m ineligible. I gave it a week thinking that since it was online, there may have been a delay in...

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6:03 pm
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PSI Services - Cosmetology scoring

I took my exam on 3/30/22 at 3 PM start time. I arrived early at 2:30 pm while two other participants arrived at 3 pm and were allowed to take the exam. During the exam the examiner left the room leaving us to continue to perform. I missed the manicure area but feel the rest was done the way psi expects. I was scored a 50% on my new client set up but received an 85% on my tip application and a 57% on sculptured nail. I would like an explanation of my score. How can it be so low? All my products were clean. My sculptured nail extended passed the free edge.

Desired outcome: I would like my score reviewed and reevaluated. If possible to pull camera footage so you can become aware of what I preformed and how the examiners acted during the process.

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PSI Services - Exam Scoring

Today I went to one the PSI testing centers to take my Real Estate Brokerage Exam. I was only supposed to take just the National portion. After checking in with the Proctors I went into the testing room and sat down to take my exam and realized it said I was schedule to take both the National & State. I went back outside the testing room to notify the Proctor that I was only doing the one exam and she said don't worry about it, just take the National and log out after I'm done. When I was finally done with the National portion the computer was trying to prompt me to take the State portion, I could not find a way to log out so I just clicked on the "X" and closed out the screen. I went to get my belongings out of the locker and the Proctor stopped me to say I did not log out completely. We went back into the testing area and she asked me to log in and put my ss# into the computer, then I saw IL Broker exam with a green "Pass" so I was excited because it looked like I passed then she logged me out and asked me to take a short survey. When I was done at the end it said I failed both National & State. I was baffled about what happened, I was waiting for them to print out my results , instead she said we will email you the results. I have not received my results yet. I feel like something really shady happened with my exam. I've seen countless complaints online about PSI and how they score people to fail. I came prepared to take this exam and don't understand how I failed.

Desired outcome: Re-take my exam! I just want to be a Real Estate Broker I'm not for the politics and the antics!

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1:30 pm
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PSI Services - Issues with Rescheduling

Good afternoon,

I have been consistently trying to reschedule my accident health insurance exam 17-52. Since 3/16 I have been trying to reschedule and unfortunely I haven’t gotten a reply or update on when the systems will be functioning or the issue of rescheduling will be resolved. It is important that I retake this exam before April 1st. Is there any update on the technically difficulty on rescheduling the accident & health insurance exam?

Desired outcome: To be able to schedule my exam

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5:06 pm
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PSI Services - Very rude representative refused to put manager on the phone then had coworker pretend!

I contacted PSI customer service after the proctor uploaded the wrong exam for me TWICE. After an entire hour I was told to contact support. I contacted support and was met by a very rude representative named Alan who told me if I didn't know what I was doing I should've contacted someone instead of scheduling it on my own. I then was told that even though...

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1:43 am
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PSI Services - Exam technical problem

17th of March 2022

My exam stopped in the middle and reload and closed couldn’t solve the problem till now to finish my exam the center I was taking my exam in is not helping me to solve my problem

I tried ti call and send emails to both the local center and to the international candidate support and even to NAHQ themselves but I didn’t receive any support

My name is Ghada Mohammed Sherief

Email [email protected]

Exam center email:[email protected]

Phone no: +201001634201

Desired outcome: Finishing my CPHQ exam within next 48 hours and before closing of this exam window

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1:24 am
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PSI Services - Proctor

I don’t know the exact date, but I was not allowed to use my calculator for my water treatment test. It clearly states that I am allowed to bring a non programmable calculator, which, mine was but the proctor refused to let me use it. I was given a dollar store calculator which was very hard to use. I have used the same calculator for every single test I have taken with PSI with no problems. I have even used it at the same location with other proctors. During a timed test every second is vital and with a terrible calculator that was no bigger than my hand, precious minutes were taken to input numbers.

Desired outcome: I would like for this proctor to be spoken to so that people are allowed to use their own calculators

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2:11 pm
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PSI Services - Disturbed During Testing

Went to take my test this morning, have been gearing up to take this exam putting in a lot of hours.

And at the beginning of my test a Applicant gets into a big argument with the proctor, proctor almost had to call the cops on him.

I’m thrown off the rest of my test, fail the exam by 3 questions.

I feel like I have been robbed of my time, and ability to pass.

(I DO NOT NEED YOU TO PAY FOR MY TEST… I NEED FURTHER ASSISTANCE…) I didn’t get any where with the people on the phone other than we will look at refunding you. (This can’t be the only solution to these problems…) I now have to wait 30 days to test? because I got robbed of my time and ability to think clearly

Desired outcome: Ether create a curve or give me another exam with out having to wait 30 days.

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PSI Services - National Real Estate Salesperson Practice Exam

Several questions on the test required additional materials for reference in order to answer. Those reference tables were not provided, making it impossible to answer the questions correctly. I called several times to get my money back and was hung up on several times. I provided a call back number too in case the call was disconnected. No call back. Absolutely horrible service and a joke of a product. Give me my money back!

Desired outcome: Refund

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11:13 am
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PSI Services - Florida resident applying for the Georgia Supplement Exam

I'm a licensed Real Estate Sales Agent in the state of Florida. I submitted my application for the Georgia Supplement Exam on 02/02/2022 via USPS certified mail to

PSI

18000 W. 105th St.

Olathe, KS 66061-7543 USA

They received my application on 02/05/2022. I've been calling PSI Candidate Services (888-818-5834) every week since that date to schedule my exam and they keep telling me that the department in charge of processing the application hasn't uploaded my file to the system, so I need to wait for an answer from that department.

Last time, a CS Rep told blamed the GREC for the delay in the approval of my application. Today I called directly to the GREC and they told me that the approval is done directly by PSI.

I called back to PSI and I got the same answer again: "the department in charge of processing the application hasn't uploaded my file to the system, so I need to wait for an answer from that department. "

I ask for a Supervisor and they said that there are no Supervisors available at the time. I ask for a number or email where I can file a complaint or escalate the issue. The answer: "Send me an email directly and I'll file the complaint on your behalf". Are you kidding me!?!? Apparently, there is no accountability or customer protection mechanism in place for PSI.

All I'm asking is a solution. Please, help.

Desired outcome: I need an answer for my file. I just want to schedule my examination, so I can get my Georgia Real Estate License.

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Update by Rodolfo M. V.
Apr 19, 2022 7:00 pm

I've been emailing you and calling you at least once a week for the last 2 months. I have already provided with every piece of information that you requested. Still waiting for a solution. All I got are canned responses with no solutions.

Update by Rodolfo M. V.
Mar 08, 2022 4:11 pm

I just received an email from [email protected], CC to [email protected]

Following the instructions provided in that email, I called back your PSI hotline [protected] ext 7040) for "immediate assistance".

Still NO SOLUTIONS, NOBODY IS ABLE TO PROVIDE A COHERENT ANSWER.

They just keep transferring me from one CS Rep to the next one.

I also replied via email with the requested information attaching a scanned copy of the receipts from USPS and the MONEY ORDER I sent to PSI over a month ago.

What else do I need to do in order to be approved to take my Real Estate exam?

Please, advise.

Feel free to contact me if you have any questions.

Looking forward to hearing from you

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9:04 pm
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PSI Services - Wheat ridge testing center

Went in to test at the wheat ridge office and only had my digital drivers license available. Was rudely told it wasn’t a legal form of identification by the lady who was running the testing center. I cussed in frustration and she shut and locked the door on me and refused to hear me out…I called customer service where I was treated even poorer by a lady named Yoshonda. She too incorrectly told me that my ID which I accessed from the my Colorado app was not a legal form of ID. According to the governor of Colorado my ID is not only legal but supposed to be excepted at liquor stores, by police and even at state sanctioned testing facility’s like PSI. Yoshonda didn’t want to hear me out and accused me of yelling at her because she refused to accept the fact that the law is different in Colorado then she hung up on me! I have never been treated so poorly in all my life by people who are supposed to help you…this incident happened on Saturday february 26th. I was forced to leave and my 70 dollars I paid to test is gone. I rescheduled a new test on Monday February 27th just two days later to be taken on Wednesday march 2nd…I recieved a call this evening from PSI, 2 days after the incident and 2 days before my next test that is already paid for to be informed my next test was cancelled and all my info was blocked from me to access online pending an “investigation”! This company is playing around with my money and my career because they don’t know the laws and acceptable forms of identification in the states they choose to do business in…I will be contacting someone in the governors office about this issue and maybe even the local news!

Desired outcome: Not sure what will possibly work as a desired outcome other than me being able to take my exam ASAP AND be compensated for the money and time you took from me

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2:22 pm
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PSI Services - Exam Scheduling

For over a year now every single time I call to schedule exams for employees I have to sit on hold for close to an hour before my call is answered. Answering the phone should not take this long.

Even if I manage to finally get someone on the phone after wasting valuable time from my day I am connected to someone with such a thick foreign accent it becomes so difficult to understand and makes the process that much more painful.

Desired outcome: Answer the phone and reduce hold times to schedule exams. Over a year now and no improvement. Hire people that can speak clear understandable English. If your primary job function is communication then be able to communicate clearly.

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