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PSI Services review: Examiner OF PSI

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11:17 pm EST
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Dear VA Stateboard of Barber and cosmetology and Psi,

My name is Anna, I’m writing this to the Board and hope can hear from you soon as soon as possible. I’m a part of the test taker at the Richmond Location in Virginia. I was there last week to take the Nail Practical test. after the test, the examiner told us, to wait for the result, However we had waited for about 2 hours long and they said there were the technical issues was going on. We just need to go home and check the result on the website, which was shocking me a lot because we supposed to receive the paper result right away instead waiting that long. And there were some other candidates have taken this test up to 5 times already, after that, THEY received THE SAME PROBLEM about TECHNICAL ISSUE (I feel that this is a very crazy excuse of not wanted to do all that paper works for us, which i have never heard before). They sent us home without giving any further notice, we have asked them so show us what was wrong with the system, they refused and ignored our concerns, which is totally ODD, and shouldn’t happen more than twice like that. When we all GOT HOME AND CHECK THE Result, we all FAILED, HOWEVER WE DID NOT RECEIVE ANYTHING SAYING THAT WHAT PARTS did we do wrong! We WERE SO CONFUSED HOW SOME OTHER PEOPLE COULD TAKE THE TEST SO MANY TIMES and still FAILED WITHOUT RECEIVING ANY RESULTS OR REPORTS from the Examiner! We’re KINDLY ASKING FOR THE BOARD TO SHOW US what PARTS DID WE DID WRONG so we can approve them. If we don’t know what did we did incorrectly, how can we fix that? Because that’s mostly all we Learned from SCHOOL, and WE DO NOT KNOW WHAT EXAMINER EXPECTED FROM us to do right? We ALSO FEEL SO RACIST REGARDING OF WHAT THE EXAMINER PUT ALL OF US AS ASIANS TO ONE ROOM AND THE REST OTHER DIFFERENT ETHNICITIES TO DIFFERENT ROOM, WHY? WE DON’t know if the examiner DID NOT LIKE US BY ANY REASON but WE JUST WANT TO BE Treated THE SAME WAY AS OTHERS.

We took the same test AS THEM, why you separated us? If the discrimination is really happening here, PLEASE CHANGE THE EXAMINER! We Want to have the FAIR - EQUAL EXAMINATION AND ATMOSPHERE. We Tried to call the CUSTOMER OF BOARD AND PSI, NO ONE ANSWERED! Please HELP US Because we Drive Far, We Studied Hard, we Tried Our Best all the Time. We don’t have much money to come and go to take the test all the time without any explanation why we fail. Please understand our situation! We Would Like to HEAR FROM THE BOARD AND THE PSI! Thank you for taking your time to review this!

Nov 09, 2023 10:54 am EST
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611 N. Brand Blvd., 10th Floor, Glendale, CA, 91203, US

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Thank you for reaching out to us regarding your recent Nail Practical test experience in Richmond, Virginia. We understand the importance of your concerns, and we sincerely apologize for any inconvenience you and the other candidates have faced.

To better assist you and investigate the issues raised, we kindly request that you provide us with the following information:

- Your full name.

- Your exam confirmation number.

- Details of the specific concerns you encountered during the test.

- Please send this information via email to CDcareweb@psionline.com. Our team will review your case promptly and work to address your concerns.

Thank you for your understanding, and we look forward to assisting you.
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