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3.5 392 Reviews

PSI Services Complaints Summary

237 Resolved
154 Unresolved
Our verdict: With a good resolution rate, PSI Services generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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PSI Services reviews & complaints 392

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7:20 pm EDT
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PSI Services My test was terminated for no reason

I'm literally sitting in my chair taking my test no one was in the room the live chat agent seen me ask everyone to leave no one entered the room I did everything i was asked the live agent said they heard noise in the background and i stated it was kids playing outside i can't control noise that goes on outside im not understanding why my test was terminated and i did nothing wrong i need my test to be retaken i worked hard to take this test and it makes no sense for the live agent to terminate my test knowing i can't get my money back nobody has $41 to keep retaking this test I am highly upset

Desired outcome: I would like my test to be reinstated I did nothing wrong and i want to file a complaint against whoever was the live agent at the time of my test taking.

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11:02 am EDT
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PSI Services Illinois residential appraiser exam

I took the Illinois Certified Residential Appraiser Exam on 08/25/2023 and still have not received my results. The proctor facility was unable to provide my immediate results (as mentioned in the PSI Handbook), because of technical issues on the PSI side. Since the exam I’ve called PSI candidate support every business day and have been told something different and not true every time.

It is now 32 DAYS LATER, and a ticket is still outstanding and I keep being told to wait longer. I have been promised by numerous supervisors it is being taken care or and there is no resolve. This is costing me wages and my certification with the state. I HAVE EMAILED LIKE INSTRUCTED WITH NO REPONSE.

Do not respond by saying to email exam support, I have done this over 100 times.

Desired outcome: Get my score report

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12:01 pm EDT
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PSI Services Exam rescheduled because computer was not working while I was there

Arrived on time for my exam, attempted to log into the exam and it would not work. Apparently my exam was a “third party” exam and their internet was not working. I drove an hour to the testing center, took time off of work, all to just sit in a testing room for an hour and a half just to reschedule my appointment. Upon rescheduling I asked if there was any way I could receive my money back because of this inconvenience and was told they waive the “reschedule fee”. So now I have to waste another entire afternoon.

Desired outcome: I’d like to get my money back now that I have to wait two more weeks to take the exam, seems like the right thing to do.

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12:46 pm EDT
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PSI Services Illinois certified residential appraiser exam

I took the Illinois Certified Residential Appraiser Exam on 08/25/2023 and still have not received my results. The proctor facility was unable to provide my immediate results (as mentioned in the PSI Handbook), because of technical issues on the PSI side. Since the exam I’ve called PSI candidate support every business day and have been told something different and not true every time.

It is now 21 days later, and a ticket is still outstanding and I keep being told to wait longer. I have been promised by numerous supervisors it is being taken care or and there is no resolve. This is costing me wages and my certification with the state. I am also unable to even schedule to take the test again because of this.

Desired outcome: GET MY SCORE

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Update by Caleb Arthur
Sep 22, 2023 10:36 am EDT

This has still not yet been resolved or looked at. 28 days later...

Update by Caleb Arthur
Sep 16, 2023 12:56 pm EDT

I have done this already, I will forward a second time. I look forward to this being resolved ASAP. This is causing lost wages daily. I was also on the phone for 1 hour and 45 minutes today.

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1:29 pm EDT
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PSI Services Veteran’s Preference points

I recently took the Georgia salesperson exam and decided to use my veteran preference points. I mailed the documents needed but there is no way of contacting this specific department of Psi. I would like for my points to be added promptly but the complaints on here are not giving me any hope. If this department has an email or customer service number can someone please provide it so I can check my status. All representatives act like they have no idea what I’m talking about and I end up put on hold for excessive wait times. Any information would help this is becoming frustrating and I would really love to avoid re-taking the test.

Desired outcome: I would love for my 10 veterans points to be added as soon as possible.

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Update by Jaliyah
Sep 19, 2023 4:43 pm EDT

I still haven’t even received a response to my email … this is very frustrating.

Update by Jaliyah
Sep 16, 2023 4:37 pm EDT

I sent an email including all contents requested.

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12:38 pm EDT
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PSI Services - Unable to register for Illinois broker exam

I have tried to schedule my Illinois Broker Exam on PSI but failed to do so because it states I do not have eligibility. Even though I have completed my required course work and confirmed through the CE Shop, who I took Broker Pre license courses through, state that they have sent over the proper documentation and completion records. I have contacted...

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10:39 pm EDT
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PSI Services - Psi didn’t provide me with my special accommodation that I got approved for from the board

Hello, my name is Mahnoor Farooq. I got approved for special accommodation (disability) for my California Psychiatric Technician Licensing exam through the Board of Vocational Nursing & Psychiatric Technicians. When I went to take my exam on August 9th at the Psi riverside they didn’t provide me with my special accommodation the 2 extra hours that I got...

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4:41 am EDT
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PSI Services Unable to log in - Firearm exam

I AM TRYING TO LOG INTO MY ACCOUNT AND IT IS ASKING FR MY DC BSIS ID NUMBER. I ENTERED MY INFORMATION; THEN ANOTHER WINDOW OPENS STATING This program requires prior approval. We were not able to locate any prior approval for you." WHICH DOES NOT ALLOW ME TO LOG IN. MY EMPLOYER IS REQUIRING ME TO TAKE ANOTHER EXAM PRIOR TO RETURNING TO WORK. I AM HAVING ISSUES SCHEDULING AN EXAM.

Desired outcome: I NEED TO SCHEDULE AN EXAM TO RETURN TO WORK.

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11:04 am EDT
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PSI Services Process

Not only is it rediculouse that we have to "apply" to test first off but the fact that it is not aproved in a timely manner and or is anyone able to speak to anyone about the time it's taking to just request to even test ..some of us in the world may need to test get their license and go back to work as soon as possible ya know for the livelihood of their family and themselves. But besides that the process people have to go through to give others money for knowledge they already paid for is beyond stupid and it needs to change. And I'm going to be the one who does it.

Good day

Desired outcome: Stop treating this system the way yal do be lucky anyone even tests with yal because another could come along and put yal out of business

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4:42 pm EDT
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PSI Services online exam instructions

30 mins before my scheduled exam time, I called PSI asking how to go about taking my exam. The follow up email from PSI did not contain specific instructions. PSI sent a log in link, so I created an account and logged in and followed instructions. Turned out my computer was not compatible and therefore I could not take the exam. I could have done all this before the exam if I knew the procedure and what the compatibility requirements were. PSI shouldn't assume test takers are familiar with the procedure. We are stressed on exam day and shouldn't have to worry about how to take the test. This should be taken care of by PSI. After all the phone calls, It was already into the exam time and I couldn't reschedule for 24-72 hrs. Ten days later I am still trying to reschedule without being charged twice. I am requesting a refund and need to take the exam soon before I forget all the information I learned. My last ticket number is 3665222,

Desired outcome: refund of $75

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3:18 pm EDT
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PSI Services My test results

I took my barbers exam om August 24, 2023, at the Sterling building in college park MD, I haven't received my test results, no email, no nothing. I've called all they keep doing is keep giving me the run arounds, they won't give me the supervisors name, nor their emails. I don't have nothing to show that I've took the test or anything, this is un- acceptable, and very un-professional.

Desired outcome: I would very much appreciate, if had my test results, so can keep moving forward with this process please. Thank you very much

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11:28 am EDT
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PSI Services PSI Cosmetology Practical

I took my cosmetology practical last Wednesday August 23 at 8:30 am at the Nashville psi location I was told I would have my results within 24 hours . It’s been 7 days with psi telling me all I can do is request them to send it they’ve put in 3 request and kept telling me I would know within 24 hours and still it’s been 7 days since the first phone call and they haven’t gotten back. This is making me loose clientele. It should’ve been resolved by now considering they just press a button to send an email.

Desired outcome: I need my test results sent to me now it’s been 7 days.

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7:32 am EDT
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PSI Services life accident and health exam

I scheduled an exam with your co. and when I launched the exam it did not work and had to get tech help, but the exam still did not launch even with tech help. I was told that I will not get a refund and I have to wait to reschedule. I do not think this is the way you should do business. I should lose my money because your exam did not launch, further, I was told that I cannot reschedule the exam and I will have to wait.

You should not just take people's money and have your customers service person say that there is nothing he can do and I just have to pay again to take the exam. I am not sure why NY state use your company to do their testing with such horrible rules..

Desired outcome: refund

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Update by examtaker
Aug 28, 2023 4:49 pm EDT

Gangadaye Khan

NY Examination for Life, Accident and Health Insurance Laws and Regulations Series 17-73

Schedule for 8/27 @ 6.00AM

When I logged on, I couldn't launch the exam and I tried and tried but the exam was greyed out.

I eventually contacted the help desk because i did not know what else to do. I was directed to live chat and the IT person several times to launch the exam but could not either. I called your help desk and ask if they could reschedule my exam and was told no and I would have to pay again. I did not want a refund I wanted to reschedule the exam but was told no again.

This was not a good experience for me. I usually go to the testing center, but I wanted to try this remote testing since it was schedule for so early in the AM.

Thanks

Gangadaye Khan

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4:52 pm EDT
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PSI Services - Real estate salesperson exam - michigan

I have taken the test 3 times so far, and all three times, a very large majority of the questions were very poorly worded and not what we studied from any of the PSI study packs, or practice exams. I've bought and used all of them from your psi website, receiving 90% of all the 565 practice questions you offer. Yes, I literally sat, at home, on my laptop...

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PSI Services - Call center service

I recently had to call in because the online portal wouldn't allow me to take the next portion of my test after the quoted timeframe. I initially spoke to 3 different representatives who first told me to call about her number and told me to wait an additional 24 hours and to email a support line. Very conflicting information. However this was completed on...

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9:47 am EDT
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PSI Services Service - lack of knowledge - accountability

I was scheduled for a 7 AM test. I was signed in and ready by 6 AM. During verification the proctor advised that my name was not listed the same as my license and that I needed to call, then disconnected the chat. After searching online for the contact info, I spent over an hour on the phone with more than 6 agents. Each advising that they were unsure how to help me, that my information was correct, or that the previous agent didn't do their job right etc. The list goes on and on. I waited for a manger call back that refused to allow me to take the test the same day, because after 30 minutes you are no longer eligible. The 30-minute tardy was due to the 56+ minutes that I was on the phone with multiple depts and agents. The manager's name is Sibusiso Maphumulo. As far as agents, there were so many that I did not keep track. This company has serious accountability issues, and the agents have a serious gap in knowledge and communication.

Desired outcome: My test should be honored for today, considering I purchased the time slot, and the lack of knowledge on your agents prevented me from taking the exam.

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5:26 pm EDT
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PSI Services testing

i was scheduled for online testing. the system asked me to check for computer compatibility. it was passed. then on test date, log in couldn't launch the test site. the website is weird. when there is a problem to find a number to call for help is ridiculous difficult to find.

the website you signed up is NOT the website you sign in for test taking. and when you log into your account it very difficult to navigate to where you see what you bought and signed up for testing. and to launch the test they make you link to another website.

called for support and then got transferred to another department and each department doesn't talk to each other. they make you go thru the whole dame personal questions verification like a lot of questions. before they even see what you are needing to do. and once you told them, you get put on hold for a long time and come back, nothing is resolved.

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PSI Services Wrongfully denied to take Practical Examination

[protected]

PSI TESTING SITE SMYRNA GA

The instructor refused to give me her name .

I arrived to take my test @8:30 am. Upon request I showed two valid forms of Identification ( which I have pictured below). The instructor was very disrespectful & passive. She did not give me an explanation as to why my ID’s were not valid. They both display my full name. She state verbatim “ I don’t know what this is, so I can’t take it”. I explained to her that it was my bank account information and she still denied me permission to take my exam. I had to commute 3 hrs to this location

Desired outcome: Refund and rescheduled testing date at Macon location.

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11:53 am EDT
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PSI Services - Escalation!!! Pending since 6/29 and 8/2023 // refund requested for psi exam (oh title serices 11-37) and psi practice test (oh title series 11-37)

See the latest ticket #3631476 - Previous ticket #'s [protected] (6/30/2023), [protected], [protected], and several others; For the Practice Test Issue, PTsupport did not provide me with a ticket # but said to call [protected] x7030 and request a refund. I did so and just got passed around from one person to the other. I was on the phone for 3 hours. For the PSI...

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9:59 am EDT
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PSI Services NY state general insurance adjusters exam

On 8/11/23 I tried to log on at 8:50 a.m. to take my exam. After some initial difficulties submitting my driver's license and accessing the exam, I began the exam at about 10:15 a.m. After finishing 74 of the 100 questions my daughter walked down the steps adjacent to dining room, the room in which I was testing, and immediately left the house. She was speaking loudly on her phone, it was audible from the dining room and the proctor stopped the exam. The proctor asked me to scan the room two times. I did so and there was nobody in the room with me at the time of the scans. Nevertheless, the proctor terminated the exam for this reason: "Other person in room/seeking exam help". I immediately contacted PSI and filed a complaint. Yesterday, I called PSI and requested an update on the status on my ticket. As part of the response I received an email stating "Per our higher tier of support... at timestop 109:52 there was someone else present in the exam area". I performed the scan and there was nobody in the exam area other than me and I am perfectly willing to sign an affidavit averring the same subject to penalties for perjury. I have since asked for a screenshot of the scan so I can identify who exactly PSI is claiming was in the exam area and have received no response. The only reasonable possibility is that the room scan included my wife or daughter, both of whom were sitting on the front patio, completely outside of the room and outside of the house. In short, there was nobody other than myself in the room the entire morning, there was no other person in the room at the time I performed the scan, and PSI is either willfully ignoring the truth or negligently assuming that someone sitting outside of my house was inside the room. In either case it is not an acceptable conclusion and PSI should send me the proof upon which they are relying so I can determine its validity. Attached is a photo showing the view out the front door from the testing location.

Desired outcome: I want a refund of my $33 exam fee as well as a refund of the $33 I subsequently spent to re-register for another exam.

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FreeBird76
Erlanger, US
Aug 22, 2023 3:35 pm EDT
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I have reached the end of the discussions with PSI earlier today. While acknowledging the exam was terminated in error on their part, they are refusing to refund the exam fee of $49 USD as I signed up for the retake exam. Even though there was no instruction for me not to do so from PSI, I did not take the 2nd exam until roughly 2 weeks later from the initial one, which was sufficient time for PSI to provide me with a credit. In fact, had I waited on them to respond, I would be 2 ms behind in obtaining my licensing which is not acceptable on my end. The PSI rep said that there is not a policy regarding cancellations, as I asked for the policy as their reasoning for not issuing a credit is absurd. The rep, who was a supervisor mind you and handled the matter quite professionally, said that there were no other persons within PSI to escalate this matter to and I was stuck w/ this answer. PSI claims excellence and promotes test taker assistance. They have failed here miserably and are deceptive in their practices. PSI has several government contracts which I'm sure they value the revenue. I will be reporting PSI and their practices to the supervisory and regulatory departments so that something can be done about their practices and lack of accountability, integrity and bad business practices. It took me two months to get this far with them. Why should the retake test that I scheduled have anything to do with their liability and providing me with a refund? It makes absolutely no sense!

As far as the practice test is concerned, I am supposed to be getting a credit for that but somehow doubt that I will ever see it. All of this over a $50 fee that they could have taken care of but didn't.

PSI Services In-depth Review

Overview: PSI Services is a leading provider of assessment and talent management solutions in various industries. With a rich history and extensive background in the field, PSI Services has established itself as a trusted partner for organizations seeking reliable and efficient testing services.

Services Offered: PSI Services offers a comprehensive range of services to meet the diverse needs of its clients. These include pre-employment testing, certification and licensure exams, skills assessments, and talent management solutions. Each service is designed to provide valuable insights into candidates' abilities and help organizations make informed decisions.

Customer Experience: PSI Services prioritizes user experience by offering a website that is easy to access and navigate. The user-friendly interface and intuitive design make it simple for customers to find the information they need. Additionally, the availability of customer support ensures that any queries or concerns are addressed promptly, leading to overall customer satisfaction.

Testimonials and Reviews: Customers have shared positive testimonials and reviews about their experiences with PSI Services. They have praised the accuracy and reliability of the assessments, highlighting the success stories that have resulted from using PSI Services. Some customers have also provided constructive feedback, suggesting areas for improvement.

Pricing and Value for Money: PSI Services maintains transparency in its pricing structure, allowing customers to understand the costs associated with their services. A comparison with competitors reveals that PSI Services offers competitive prices while delivering exceptional value for money. The insights gained from the assessments and the impact on organizational decision-making justify the investment.

Security and Privacy: PSI Services prioritizes data security and takes measures to ensure the protection of personal information. The company adheres to industry standards and regulations, implementing robust security protocols and privacy policies. Customers can trust that their data is handled with utmost care and confidentiality.

Technology and Innovation: PSI Services leverages technological advancements to enhance its services. The integration of innovative solutions improves the user experience, making assessments more engaging and interactive. The company also keeps up with emerging technologies in the industry, ensuring that its offerings remain relevant and effective.

Partnerships and Collaborations: PSI Services has established partnerships and collaborations with other businesses to enhance its services. These collaborations bring added expertise and resources, resulting in improved quality and expanded offerings. Customers benefit from the synergies created through these partnerships.

Industry Reputation: PSI Services has built a strong reputation within the industry, earning recognition and awards for its excellence in assessment and talent management solutions. The company's commitment to delivering high-quality services sets it apart from competitors, and its market position reflects its industry leadership.

Social Responsibility: PSI Services demonstrates a commitment to social and environmental responsibility through various initiatives. The company actively engages in community outreach programs and supports charitable causes. Its corporate social responsibility practices contribute to a positive impact on society.

Conclusion: PSI Services is a trusted provider of assessment and talent management solutions, offering a wide range of services to meet the needs of organizations across industries. With a user-friendly website, commitment to data security, and innovative approach, PSI Services delivers value for money and ensures customer satisfaction. Potential customers can confidently choose PSI Services for their assessment needs, knowing they will receive accurate and reliable results.

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