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CB Colleges and Universities PSI Services Denied refund for ambiguous test time error
PSI Services

PSI Services review: Denied refund for ambiguous test time error

J
Author of the review
2:14 pm EST
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So, I scheduled my test online for January 26, 2025, at 1pm. Came in to take my test got logged in and it said my test was expired. I called immediately and spoke with customer service. They said that there was nothing they could do for me as I did it online and had not called them to schedule. Which it should not matter if you call them or do it on their online portal. All I have been asking is to have the money from the expired test transferred to the new test I would be taking; I have my emails from when I scheduled the test. It does not say AM/PM anywhere on the email. There is no way that I would schedule a test at 1 am in the morning. I also sent the email over to them so they could see what I was talking about. I was getting nowhere with them even after asking to speak with a supervisor. Kept getting told there is nothing that they could do because they could not get into that part of the system. So, I called again on Monday January 27,2025. She was happy to help me but once again told me there was nothing, she could do I would have to pay for the test. There is no way that they could use the money from the expired test. Was told that I need to be more on top of things and check every day to make sure time has not changed. I have the emails that state 01:00 January 26, 2025. No AM/PM anywhere on the paper. All I am asking is to have my test rescheduled without paying an additional fee.

Desired outcome: To have my reschedule test payment taken care of. So that I can continue my education. I would either like a phone call or email regarding this matter.

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Update by Jen2985
Jan 28, 2025 11:45 pm EST

It’s been two days and still no contact. I have called again and nothing they could do cause I made the appointment on their website and did not call them to schedule the test. The website is still part of the company. I had to reschedule as this is part of my job training. Just wanting them to make this right.

Update by Jen2985
Feb 04, 2025 7:15 pm EST

Well it has been almost 2 week and have not heard anything back.

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  1. PSI Services Contacts

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    Switzerland
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    611 N. Brand Blvd., 10th Floor, Glendale, California, 91203, United States
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    Oct 11, 2025
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PSI Services Category
PSI Services is ranked 49 among 236 companies in the Colleges and Universities category
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Denied refund for ambiguous test time error
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