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CB Colleges and Universities PSI Services Terrible company
PSI Services

PSI Services review: Terrible company

J
Author of the review
12:00 pm EDT
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Upon scheduling my online proctored exam, I was sent an email with additional information and requirements. I wanted to see the specific requirements for the type of ID I would need, so I read through the email carefully, which told me to refer to the "candidate handbook" for additional information. However, there was no link to the handbook, and no handbook attached to the email. I then searched their website for a candidate handbook, and was only able to find an FAQ area, which didn't have the detailed information I was hoping to find. So I called to ask for a copy of the handbook, and what was sent to me was the same list of FAQs I found online with little detail. However, without seeing anything that indicated my ID would not be allowed, I thought it would be allowed. But, come testing day I was not allowed to test because I had a temporary ID, even though none of the information given to me prior to testing told me it wouldn't be allowed. When I called to ask for a refund of my exam fee, I was told I should have read the candidate handbook and they wouldn't refund my exam fee. I again asked for a copy of it, and explained my prior attempts to get it, but they also couldn't provide me a copy, and wouldn't tell me exactly what the handbook says that specifically prohibits the use of a temporary ID. It's like they were coming up with the rules as they went and just wanted to take my money without allowing me to test. I rescheduled the test to be taken at a testing site instead, and the person there had zero problem accepting my temporary ID... thankfully I passed on my first try so I don't have to deal with these people again. I have made a complaint to my state board, urging them to not use this company, and they indicated they have had multiple complaints.

Recommendation: Avoid entirely - but if you have no choice, avoid online proctoring.

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  1. PSI Services Contacts

  2. PSI Services phone numbers
    +1 (800) 367-1565
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    100%
    Confidence score
    United States
    +44 176 325 7100
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    11%
    Confidence score
    APAC and EMEA
    +1 (877) 663-9267
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    Albuquerque, NM
    +1 (770) 951-8690
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    Atlanta, GA
    +1 (617) 340-6381
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    Boston, MA
    +1 (317) 814-8861
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    Carmel, IN
    +1 (800) 733-9267
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    Las Vegas, NV
    +1 (913) 895-4600
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    Olathe, KS
    +1 (800) 367-5214
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    State College, PA
    +1 (800) 211-2753
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    Vancouver, WA
    +44 148 375 2900
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    100%
    Confidence score
    Guildford, United Kingdom
    +41 612 708 877
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    Switzerland
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  3. PSI Services emails
  4. PSI Services address
    611 N. Brand Blvd., 10th Floor, Glendale, California, 91203, United States
  5. PSI Services social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 11, 2025
  7. View all PSI Services contacts
PSI Services Category
PSI Services is ranked 49 among 236 companies in the Colleges and Universities category
#47 The National Society of High School Scholars The National Society of High School Scholars #48 Dr. B. R. Ambedkar University Dr. B. R. Ambedkar University #49 PSI Services PSI Services #50 Midwestern University Midwestern University #51 Ngee Ann Polytechnic Ngee Ann Polytechnic

Most discussed complaints

Denied refund for ambiguous test time error
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