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Princess Cruises Customer Care Service

Princess Cruise Lines, Ltd.

24844 Avenue Rockefeller
Santa Clarita
United States - 91355-3467

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Princess Cruises Complaints & Reviews

Princess Cruises / Customer service

Beth050 on Feb 10, 2017
We are booked on the Grand Princess, 15 day Hawaii Cruise (October 29). I attempted to reach Jessica Boykin, to change our dining choice from anytime to traditional. When I booked this cruise it was because of a credit my husband and I received due to a bad experience on a prior cruise on...

Princess Cruises / Princess cancelled our trip then added insult to injury...

Platinum Member on Oct 19, 2016
My husband and I were scheduled to celebrate his 70th birthday on the Pacific Princess, sailing October 16, 2016. Less than 24 hours prior to our departure time we received an email from Princess saying the ship had run into rocks, putting it out of commission. We understand these thing...

Princess Cruises / Discrimination

Cruising Bard on Jun 18, 2016
I received an email offer from Princess Cruises Casinos for a complimentary one-week cruise (not covering sundry expenses) sailing in November 2016. But as I read through the conditions for eligibility, this was their stipulation: Offer only available to residents of the US or Canada...

Princess Cruises / Family cruise

jack on Apr 11, 2016
The following complaint has been dismissed by Lisa 08238 Via phone call of 4/7/16. She did not see anything wrong with the activity described below. I asked for upper management to review and call me. I received a phone call today 4/8/16. The following complaint has also been dismissed by...

Princess Cruises / Cancelling a person who could not sail

Nothappycruiser on Jan 18, 2014
We have a booking for a sailing on January 23, 2014. We booked a suite for my husband and our daughter ( mid twenties). This was a Christmas present for her to join us on a short cruise. Yesterday, she was in an accident and hurt her neck and she will be unable to sail next week. We did...

Princess Cruises / Failure to refund

Mary PA on Mar 19, 2013
We took a cruise with Princess Cruises scheduled from 27-31 Oct 2012. Although Hurricane Sandy was already predicted, we still sailed. We did get travel insurance. Instead of going to Bermuda, we ended up in Boston, MA. I had a military onboard credit, but had to chase Princess repeatedly...

Princess Cruises / Delay / Lack of Assistance / Lack of Concern for compensation / Double charge for flight home

waste on Oct 8, 2012
Our Princess travel cruise tour experience June 2012 – I booked our dream Alaskan cruise / land tour, travel fight reservations and excursions all through Princess Cruises. We wanted everything to be simple and to be taken care of by and through Princess. Princess told me things would...

Princess Cruises / Don't give them your money, it's scam

Marvin Bertrand on May 30, 2012
I've applied for vacancy at this cruise line and was accepted, before I could start working I had to do some paperwork which included paying around $500 in order to speed things up. Salary was way more that I've ever hoped for so I sent that money via Western Union but ever since...

Princess Cruises / Very irresponsible cruise line

Halkoe on May 24, 2012
On February 9, 2010, my wife and I boarded the Diamond Princess in Auckland, New Zealand, bound for Melbourne and Sydney, Australia. Booking No. XT9Q3D On the morning of February 18, 2010, while still at sea and on the Diamond Princess, I ate breakfast at the Horizon Court buffet, and I...

Princess Cruises / Poor Customer Service/Refusal of valid refund

K A L on Jun 17, 2011
My wife and I recently cruised on the Golden Princess to Alaska from Seattle.While the scenery was beautiful, the ship was lovely, and we received, for the most part, excellent service, unfortunately our vacation was marred by the following experience. Upon arriving in our stateroom on Saturday...

Princess Cruises / Baggage

famous incognito traveler on Apr 20, 2011
My newlywed wife and I recently took a trip on Princess Cruise lines...neither one of us will recommend them to ANYONE in the future. Upon Disembarkment we didn't have our luggage and didn't receive it until the second day (evening) of our honeymoon cruise. We were on our own...

Princess Cruises / We wouldn't recommend Princess Cruise Lines to an enemy

Dilare on Mar 17, 2011
Or, our CRUISE FROM HELL... We recently went on a cruise to Alaska aboard the new ship STAR, Princess Cruise Lines. We went with four other very good friends. We waited 3 years for what we thought would a really fabulous vacation. We had to reschedule from 3 years ago due to a death in the...

Princess Cruises / They provided terrible service, applied illegal charges on my final bill

Moniview on Mar 10, 2011
They provided terrible service, applied illegal charges on my final bill, and the long lines made it impossible to dispute them without missing my plane upon disembarking. Also, they leave for the tours earlier than stated on the ticket. They stated 8:30 am. But even though we arrived at...

Princess Cruises / misleading practices

happy couple on Jan 6, 2011
Grab your depends and set sail on the Grand Princess, my wife (41), two children 13 & 15 and I (41) took our second cruise this year and WOW what a mistake to have chosen princess to celebrate Christmas and New Years December 20 thru January 2, 2010-11. The same food was served for 14 day...

Princess Cruises / Phantom charges

Stayed overnight in ships sick bay. Transferred to hospital in Panama. Received bill from Princess for hospital charges, with some duplications added as extra charge. Also received a bill from Norton Lilly through Princess for $3, 500.00 for me and $1, 000.00 for my wife for medical...

Princess Cruises / Failure to meet contracted obligations

DO NOT EVER USE PRINCESS CRUISE TO BOOK YOUR AIR FOR A CRUISE. We paid Princess ~$500 for a one day extension in Auckland at the end of our cruise. Princess booked us on a 6:15a.m. flight that day which required a 3:30 a.m. transport to the airport. We tried to rebook ourselves so we could...

Princess Cruises / Wheelchair Accessibility

We were on a 7 day cruise in the Caribbean, and being only 21 at the time, i had to carry my own personal ID around with me so i could get served drinks. Regardless of the "A" that they print on your tag (because they "could have messed up and printed an A"). When I sat down in a pub to...

Princess Cruises / Smoking

Smoking on the Island Princess Princess fails to protect non-smokers from the well-known negative health consequences of second-hand cigarette, cigar, and pipe smoke. Princess makes no effort to enforce the minimal rules they do have. If you point out a violation of the rules to the...

Princess Cruises / Waste of Monies, bad cruise, staff rude

I went on a princess cruise Emerald princess it was terrible please don' t waste your money the service is terrible the dining room food is terrible they run out of food the staff is terrible the forget to celerbate your birthday and they have very nasty rude people on this ship and...

Princess Cruises / Poor service

I went on a Princess cruise this summer. Although these problems may seem minor, what upset me most about this cruise line is they did nothing to fix them or make me feel like I was a valuable customer. When I got home, I mailed this letter to the President of Princess and two other senior...

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