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Princess Cruises Customer Care Service

Princess Cruise Lines, Ltd.

24844 Avenue Rockefeller
Santa Clarita
California
United States - 91355-3467

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Princess Cruises Complaints & Reviews

Princess Cruises / tours and restaurants level of service

Jo
Joe Bianco on Sep 7, 2017
Re Part tour of Europe and Baltic Cruise 10/8/2017-29/8/2017 Member #: 635606084C GW2H2G Dear sir, We were part of this cruise which ended in Copenhagen on the 29/8/2017. Our room number was 604. We were your customers on the land section of this cruise. We do have some complaint...

Princess Cruises / complaint

St
Stan Hogan on Aug 22, 2017
Mr & Mrs S Hogan 11 Rickard Street Ryde. NSW 2112 Australia 5th August 2017 Your Ref # GNMQ4J – Golden Princess – 75day, Circle Pacific Cruise, Mini suite D210 Dear Sir or Madam Two important, incidents seriously impacted on the enjoyment of our recent cruise – we were always tense and...

Princess Cruises / card charges

We
wendytaylor on Aug 20, 2017
Barry & Wendy Taylor we returned from a cruise yesterday 20/7/17 Sun Princess VLD13G cruise booking number - Noumea - New Caledonia cruise Brisbane - Brisbane 10 August 2017 returned 20 August 2017 We noticed charges doubled up 12/7 $46.98 from our personal credit card which is shown on our...

Princess Cruises / everything

Ig
ignacio naranjo on Aug 5, 2017
Our cruise voyage number was 8721 disembarking from Singapore to Shanghai on the majestic princess. Our cruise date was June 18 until July 9. We have cruised with Princess for 90 sea days and this is the first time I can truly say we were disappointed in many things. On day of...

Princess Cruises / quality of 'onboard experience' dvd

Pr
Princesschristine on Jul 28, 2017
Cruise ref: GR9J8R. Folio: 1753. Stateroom A635 Sea Princess voyage from Fremantle to Dover. I purchased a DVD mainly for the Pop Choir concert which I was a member, as a memento for myself and to show my family. Unfortunately the quality of the sound in particular was very poor, and i...

Princess Cruises / inadequate choice of gluten free foods in the michelangelo dining room

An
Angela Ridgard on Jul 19, 2017
I have been utterly disappointed with our last cruise on the Crown Princess - Baltic Heritage - 3 June to 17 June 2017 regarding gluten free. I have Coeliac Disease and have done so for 30 years and have cruised with Princess Cruises many times and have always been treated so well by the...

Princess Cruises / matrie d' rude response and unfriendly service to our group of 41 pax from the philippines

Jo
Joe Marie Dogelio on Jun 7, 2017
I have attached a jpeg copy of our complaint regarding the services maid by your Matrie D' during our Cruise at Majestic Princess last May 5 to 14, 2017. Last May 7 to 14, 2017 we were a group of Presidents, Stockholders of 12 companies and their family traveling on your Majestic Prince...

Princess Cruises / dawn princess cruise 12th may 2017

Ph
Phantomrose101 on Jun 5, 2017
Hello, We booked this cruise as a getaway following my husband's ill health. Princess Cruises was highly recommended to us. The cruise was the Dawn's last cruise and Princess let down its loyal customers (many of whom had booked the Dawn for sentimental reasons). The company ran out of...

Princess Cruises / art purchased onboard an alaskan cruise from a company named princess fine art

Vi
Vickie Fredrick on Mar 13, 2017
My husband and I purchased a painting on a cruise in August 2016 and it has yet to arrive. They claimed to have shipped at end of September/beginning of October, but we received no delivery notice, email or call. Once I found the paperwork, I contacted them in January 2017. I was told it...

Princess Cruises / unethical booking issue

Da
Dancers Mate on Mar 8, 2017
One of our favorite pass-times on Princess is relaxing in the Sanctuary on the various ships. Reservations for specific loungers and chairs in the Sanctuary cannot be made on line but rather must be made in person and it's first come first served. Years ago we made the mistake of boarding...

Princess Cruises / customer service

Be
Beth050 on Feb 10, 2017
We are booked on the Grand Princess, 15 day Hawaii Cruise (October 29). I attempted to reach Jessica Boykin, to change our dining choice from anytime to traditional. When I booked this cruise it was because of a credit my husband and I received due to a bad experience on a prior cruise on...

Princess Cruises / princess cancelled our trip then added insult to injury...

Pl
Platinum Member on Oct 19, 2016
My husband and I were scheduled to celebrate his 70th birthday on the Pacific Princess, sailing October 16, 2016. Less than 24 hours prior to our departure time we received an email from Princess saying the ship had run into rocks, putting it out of commission. We understand these thing...

Princess Cruises / discrimination

Cr
Cruising Bard on Jun 18, 2016
I received an email offer from Princess Cruises Casinos for a complimentary one-week cruise (not covering sundry expenses) sailing in November 2016. But as I read through the conditions for eligibility, this was their stipulation: Offer only available to residents of the US or Canada...

Princess Cruises / family cruise

Ja
jack on Apr 11, 2016
The following complaint has been dismissed by Lisa 08238 Via phone call of 4/7/16. She did not see anything wrong with the activity described below. I asked for upper management to review and call me. I received a phone call today 4/8/16. The following complaint has also been dismissed by...

Princess Cruises / cancelling a person who could not sail

No
Nothappycruiser on Jan 18, 2014
We have a booking for a sailing on January 23, 2014. We booked a suite for my husband and our daughter ( mid twenties). This was a Christmas present for her to join us on a short cruise. Yesterday, she was in an accident and hurt her neck and she will be unable to sail next week. We did...

Princess Cruises / failure to refund

Ma
Mary PA on Mar 19, 2013
We took a cruise with Princess Cruises scheduled from 27-31 Oct 2012. Although Hurricane Sandy was already predicted, we still sailed. We did get travel insurance. Instead of going to Bermuda, we ended up in Boston, MA. I had a military onboard credit, but had to chase Princess repeatedly...

Princess Cruises / delay / lack of assistance / lack of concern for compensation / double charge for flight home

Wa
waste on Oct 8, 2012
Our Princess travel cruise tour experience June 2012 – I booked our dream Alaskan cruise / land tour, travel fight reservations and excursions all through Princess Cruises. We wanted everything to be simple and to be taken care of by and through Princess. Princess told me things would...

Princess Cruises / don't give them your money, it's scam

Ma
Marvin Bertrand on May 30, 2012
I've applied for vacancy at this cruise line and was accepted, before I could start working I had to do some paperwork which included paying around $500 in order to speed things up. Salary was way more that I've ever hoped for so I sent that money via Western Union but ever since...

Princess Cruises / very irresponsible cruise line

Ha
Halkoe on May 24, 2012
On February 9, 2010, my wife and I boarded the Diamond Princess in Auckland, New Zealand, bound for Melbourne and Sydney, Australia. Booking No. XT9Q3D On the morning of February 18, 2010, while still at sea and on the Diamond Princess, I ate breakfast at the Horizon Court buffet, and I...

Princess Cruises / poor customer service/refusal of valid refund

Ka
K A L on Jun 17, 2011
My wife and I recently cruised on the Golden Princess to Alaska from Seattle.While the scenery was beautiful, the ship was lovely, and we received, for the most part, excellent service, unfortunately our vacation was marred by the following experience. Upon arriving in our stateroom on Saturday...

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