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CB Cruises and Charters Princess Cruise Lines On board shopping
Princess Cruise Lines

Princess Cruise Lines review: On board shopping

R
Author of the review
10:56 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a pair of earrings on board. The receipt claimed I purchased two identical pairs and charged me double. I had no idea until received my account summary after the cruise was finished. I have pursued this through every channel given to me and still I’m told there was no error and I have to suck up the double charge. Instead of $40.80 I was charged $81.60. Why would I continue to chase $40.80 after spending thousands to sail (premier package guest) if I didn’t know I am right and the sales assistant made an error?

Claimed loss: $40.80

Desired outcome: Refund. And by now an apology too.

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Princess Cruise Lines Category
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