Yesterday (08 July 2019), I tried to book a cruise through you for a trip from Vancouver, through the Panama Canal to Fort Lauderdale on Holland America Nieuw Amsterdam, leaving on 28 September, 2019.
It was billed as special offer for the week of 4th July. It was cheap, especially as it included, apparently, Gratuities, $200 OBC and a Signature Beverage Package, provided the full cost was paid at time of booking. This was for a Veranda (VB) cabin, and the price $7, 334 for 2.
When I tried to book this, I was informed that the drinks package was not included as it was a 'longer cruise'. Admittedly, the web page did say the package was available on selected cruises, but it also said when checking on the package, that this was available on this cruise, as can be seen from the attached.
I have no complaint with Morgan Morgan, who dealt with my application and deal with it quickly and efficiently. I do, however, feel cheated by the offer details as clearly spelled out on your web site.
I had also priced out two back to back cruises on Celebrity Eclipse from Los Angeles to Buenos Aries from 20 Nov 2019, but again, despite clearly offering 2 of 4 benefits, am not convinced they will be available. I have not followed up on these after the current experience.
Usually, like many people, I book cruises on the web, and need to be confident that the information given is truthful and not misleading. Unfortunately, I am not confident in the information given on your site. This is a pity, as often your prices are competitive, but because we are retired, we often only book bargains, or good value cruises.
Regards, Alan Baldwin
My mother-in-law purchased a sip & sail package last summer for a cruise to Alaska (from Seattle) on July 7th of this year. This reservation is for our entire family (ten people), and was to include the sip and sail option, along with a $100 per cabin onboard credit for all of us. My mother-in-law was given a balcony room while the rest of us were given am obstructed view room. I immediately started asking about the sip and sail package since I was not seeing it on the princess.com guest check in feature online. I also inquired about a cabin upgrade and was told, as was my husband months later, that we could not upgrade our room to a balcony view without losing the sip and sail package we currently have.
Our invoice shows the sip & sail package, but no where on the princess website does it show on our own booking (or my in-laws). Only my mother-in-law has the balcony view and the sip & sail, even though she purchase the package for all of her children!
I have been on the phone with both princess and cruise.com today and I am told that we do NOT have the sip & sail package even though it does state this on the invoice from cruise.com. In fact, I was told that upgrading our room isn't even an option anymore…but that had we upgraded it, we could have been given the sip & sail package and the $100 onboard credit.
My husband and I have pre-purchased hundreds of dollars worth of excursions, and my mother-in-law bought this cruise package for all of us with the understanding that we would all be receiving the same package (even with the obstructed view rooms).
I am appalled at the lack of customer service by your teams. Why would a package be sold with a sip & sail option, listed on the invoice, and then revoked? Even after multiple calls verifying the status of this package, no one until today actually admitted the error. My mother-in-law paid well over $3000 per couple (that is $15, 000 total) for a package that doesn't even exist.
I am booked on a cruise to bermuda for 8-10 to 8-15 - the initial booking was made
Saturday 5/4/19 - with a very helpful agent coco williams.. I had a question regarding the obc for the cruise on monday 5/6/19 - I did not call when coco was working so another agent "vmosinski" (email name) - assisted me and told me that since there was a clitch with my credit card we would be receiving an up-grade in our room and an additional $50.00 credit.. Thank you!! I am very happy!! I then had received a coupon from royal caribbean for my husband to receive a discount or freeplay coupon of $200.00.. And could be used with current offers.. As directed, I called royal caribbean (2x) and was told that the casino royale could not help me because I went thru and agent.. I was going to have to call cruise.com.. After calling cruise.com and attempting to reach coco williams (who has yet to call me back).. I spoke with yet another agent who stated that my booking would have to be "rebooked" with the current incentives.. (btw the agent also spoke with 3 different people at royal caribbean casino royal and was advised of 3 different "excuses" as to why it would not be possible.. Or could be possible and then it was not possible.. I attempted to explain that when I originally booked I was given the free upgrade and the additional $50.00 because of an error on cruise.com end.. (long story short).. The new booking would have cost me more money the obc's would have been a lot less and I would have been "penalized" simply for requesting the casino bonus ($200.00) (code 192rcl516) that states it could be used with other incentives.. I have used cruise.com in the past and like their service.. I have cruised with royal caribbean before and like their ships.. However this "deal" just does not seem to sit well.. And whether I get a resolution or not I will still enjoy my 40th anniversary cruise with my husband. — however I will be less trusting of promotions..
This company promotions are false/fake & unreal. I personally worked for cruise.com in the past before I had enough sense to do my research and realize that they lost their accreditation/trust with the better business bureau (bbb) due to the overwhelming complains from both the consumers an their employees. They miss treat their employees and lies to their consumers to get more revenue. The company overall has a very poor reputation.
I have tried to sign up for their affiliate program to sell cruises.
My contact person was claudia ashboune, who did not respond to emails or phone calls. On one occasion I was tarnsferred to kathy samaroo, supposedly claudia's supervisor. She was rude and condescending with me on the phone. A feew days later I called, and talked with the program director of the affiliate service; stewart lowery. There was not one hint of apology, he repeatedly told me that if I have pproblems with the associates I should not proceed with the program.
I thought this program would work for me, so I filled out the paperwork, including my cc number for the price of the course of $ 349.
To my biggest surprise I found two charges from the company for $349. I tried to call claudia, who of course, was not available. I asked for mr. Lowery, who, of course, is out of the office. After several tries I talked with claudia, who had no idea why I was charged twice.
I asked for an immediate refund and cancellation of the whole program.
I feel that this program is a total fraud, and bbb should investigate it in detail.
Booked a cruise with www.cruise.com. Very poor/slow service. When I went to pay, somebody by the name of Shanih (not sure of spelling) too details and then left me on hold for 15 minutes. Finally came back as if there was not a problem. No offer to let me know in advance and possibly phone me up to confirm the transaction was OK. Asked to speak to her supervisor, another delay, then was told "They are all at a meeting". I asked for somebody to call me. Needless to say nobody did.
There are many of these cruise operations -- suggest you keep away from this one
Booked online with cruise.com a 7 night hawaiian cruise on ncl. I booked now because of the deal ending for "no deposit". Turns out I was charged a deposit and service fee. So I called to learn that I had to call the reservation in to get the deal (but the site did not say that)... I aske them to honor it and was told they can not... Now I am cancelling the reservation and have to pay a cancellation fee of $100.00. Never again will I use this site and I plan to tell anyone who can see it on social media not to use them either.
Booked a celebrity cruise during a 1 2 3 event. Agent told me to choose beverage package and on board credit...
I booked my wedding cruise with cruse.com and was promised a tour conductor berth (discount for our room) with booking through them. Through many emails and phone calls, and a lot of communication issues, along with awful customer service. I was told throughout that I would be receiving the rate and would qualify. Now, they tell me i'm not eligible and will receive nothing. Cruise.com screwed up on booking my wedding dinner, had issues with every aspect we worked with them on and made my wedding far more high stress than I could imagine. I will never book through cruise.com again, neither will the 24 people who joined us on the cruise, and I certainly hope your customer service improves drastically. Way to absolutley ruin what should be the best moment of my life! 11 rooms, including 4 of the most expensive suites on the ship, and I get horrible service from this company. Next time I book a $13000 room, i'll be doing it through anybody but you!
Cruise.com advertised onboard credit of $50 per stateroom - verified with heidi at x132 at cruise.com booked...
I was giving royal caribbean gift certificates for xtmas. Contacted cruise.com due to incetive (only reason - pre-paid gratuities). As requested, provided reference code over the phone to agent. She consulted with rc and indicated that I will be able to use these if book with them. I booked and paid in full... Days later she comes back saying that rc was not accepting the certificates... Not a good way of doing business... Bad bad bad... I contacted the supervisor and again... Rc was not acceting the certificates... Why I was not asked to give copies before the booking? Was she in a hurry to meet her dec goal? Year goal? Solution: they took my pre paid gratuities away and gave me a 200 credit. For this I couldve booked the cruise with rc directly... Eventually they all (online travel) going to go out of business. I am done with them.
Cruise.com uses bait and switch tactics. They showed a 'prepaid gratuity' included for a cruise I recently...
Cruise.com advertised a $175 on board credit plus your choice of a free bottle of champagne or a free dinner...
My experience booking with cruise.com has been completely unsatisfactory and unacceptable. After seeing $100 SBC for Norwegian cruises on www.cruise.com, I booked a cruise with Chrissy at ext 443 in December 2010. She confirmed at least twice during our phone call that my booking did include the $100 SBC and a complimentary bottle of wine. Other on-line cruise travel agents were also offering the $100 SBC, but I chose to book with cruise.com because cruise.com was the only site I could find offering $100 SBC AND the complimentary bottle of wine (the price of the cruise was the same as on other sites). I was very careful to ask Chrissy specifically about the promotion, and she confirmed verbally at least twice during the call, that my booking definitely included $100 Shipboard credit and the bottle of wine. When I reviewed my cruise confirmation documentation that Chrissy emailed me, I noticed that there was no mention in writing of the SBC or wine, and I immediately emailed Chrissy on December 22nd asking for confirmation in writing that I could take on the ship with me. I again emailed on Jan 5. When I still received no response, I started calling and leaving voicemails between January 5th and January 11th. I also logged a query on January 11th through the cruise.com on-line “Contact Us” form. Today when I tried to call, I didn’t dial Chrissy’s extension but instead spoke to Angelica who happened to take my call; she indicated that she didn’t see anything about SBC or wine on my reservation. So now I am very worried that cruise.com is probably not going to provide the package that was sold to me. I could have booked with another travel agent and received the $100 SBC, and I wish I had. This has been a horrible customer service experience.
Web site advertised $175 on board room credit, travel agent leslie promised once we arrived on the cruise ship credit would be already on our account. Once on board ncl informed us they knew nothing of this credit and to contact cruise.com and they would make it right. Day after returning home from cruise contacted cruise.com and was told to prove it. My advice to all folks don't use cruise.com. If you decide to use them any ways make sure you get proof of everything in writing and don't make final payment to them till you get everything in writing.
I booked a category j on ncl jewel which is decks 5 & above, when I got my room assignment it was category f...
Beware of cruise.com when selecting an online company to book a cruise. My experience has been an ongoing nightmare. Seventeen family and friends booked a group cruise 8 months ago. Our problems began with receiving inconsistent information regarding the booking procedure, the total cost of cruise, etc. This was the situation that prompted being assigned our second cruise rep which is a supervisor and she was just too busy so she reassigned a third representative. Well, I happen to call the cruise rep a few weeks ago to find out that she quit and we are basically on our own. The sailing date is approximately 3.
After seeing an advertisement in our local paper stating that cruise.com was offering pre-paid gratuities when you booked before a certain date, I booked a 7 day cruise with them. My receipt did not show pre-paid gratuities so I called them and was told that they were included but did not show on the receipt.
On the last day of the cruise, we found that the gratuities had not been paid. We called customer service from the ship and they refused to honor their commitment.
I will never use them again.
I recently booked a cruise with cruise.com on carnival for christmas. They were running a promotion of up to...
My complaint is about a company cruise.com I have never been so annoyed and displeased with a company as I am with this one. I was quoted a price and told that it was canadian funds only to discover it was us funds this is not where it stops when I tried to contact them I was continuously put on hold 25-60 minutes, when I tried to pay they told me the original invoice didnt include a 90.00 document international package when I tried to complain they disconnected me and I had to wait again.
Ill pay the charges and I will tell everyone be careful of these sliders, your going to get the run around big time.