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Princess Cruise Lines

Princess Cruise Lines review: Booking lies

P
Author of the review
3:44 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

On August 11, 2023 I booked with Giorgio at Princess booking over the phone at approximately 1730 cst. I asked him what if I cannot get a passengers passport renewed in time for the cruise. He stated don't worry you don't need a passport to cruise the Caribbean just a birth certificate and a photo ID. I confirmed with him that my itinerary included Martinique and Princess website says that I need a passport. He said don't worry all that was needed was a birth certificate and a valid ID. So that put me at ease, and I finished booking the cruise.

On September 19 around 1729 cst I called Princess booking and told them I was unable to obtain a passport in time for my passenger to make the cruise and they confirmed he could not go because he needed one. I told them I would call back and cancel my trip after talking to the other travelers. When I called back on September 19, 2023, at approximately1841 cst Princess representative stated to me that the first person I talk to was miss informed and that all I needed was a birth certificate and a valid ID. And she also confirmed this information with her supervisor that even though my itinerary goes to Martinique all that was needed was those documents. This call was made way before final payment was due and could have easily cancelled then.

Four days before departure I called Princess again to confirm the proper documents needed for the cruise. On December 4, 2023 at approximately1207 cst during the 20 min call the representative stated that all I needed was the birth certificate and valid id even though my itinerary included Martique. Princess representative also confirmed with his supervisor that this was the correct information.

All travel companions fly to Florida and when we get to port my passenger was denied entry to board the ship due to improper documents. There were other passenger told the same thing even though they some had passport cards.

While on the ship I was telling the story and one person stated they got on the ship with documentation other than a passport book. Port entry denied everyone who didn't have the passport book and other forms of ID were denied boarding. I find this practice of allowing some and not others highly disrespectful.

Regal Princess 10 day Caribbean cruise with Martinque

[protected]/12-18-2023

Booking number: 5G4NVX

Member number of denied passenger:[protected]

Claimed loss: 3,587.39

Desired outcome: Full refund of the trip and flights. I had travel insurance but they are saying I can only get up to 75 percent of cruise credit

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