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Princess Cruise Lines

Princess Cruise Lines review: Casino and point system

D
Author of the review
1:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I can tell you that my medallion controls to much! I can tell you my mom had spend more then 5 times what I have. She has 10000 points less than me. With that said she has a fraction of the point I have. Also you are running false advertisement on a slot machine. I hit a 7 triple and 7. Based on the machine it should be 300$ the problem is I wan 45$ on 3$ bet! you can not change the denomination. This will not be good for you!

Claimed loss: I have spent over 8000$

Desired outcome: False advertising is not good for you. I will show the evidence later. I have staff confirmed my win! And does not understand it as well. Came up with BS excuse. I am on regal princess

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  3. Princess Cruise Lines emails
  4. Princess Cruise Lines address
    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
  5. Princess Cruise Lines social media
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    Oct 20, 2025
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Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 27 companies in the Cruises and Charters category
#02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises #06 CruiseCritic CruiseCritic

Most discussed complaints

Non refund
2
(opinions to this review)
 16 day Hawaii cruise leaving LA on March 23, 2025. Our reservation number is 6VMK5P.
1
(opinions to this review)
 poor service
1
(opinions to this review)
 refused to refund our deposit!
1
(opinions to this review)
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