Princess Cruise Lines

My wife and two friends booked a 21 day Mediterranean cruise departing Barcelona on May 8, 2021 . Princess Cruise XM3H5N. We paid a deposits on 2/9/20. In response to a promotion, we paid an additional deposit on 9/21/20. Only 3 days later, on 9/24/20 Princess cancelled our cruise due to COVID. We were told by our booking agent that we would get a full refund within 90 days since Princess cancelled the cruise (we did not cancel). More than 90 days passes, we were then told that since there were so many canceled cruises, refunds would be issued in the order of sailing dates. After our sailing date we were then told that Princess was working through an enormous backlog of refunds and it would take more time (without any estimate of how much more time other than they are working at issuing refunds as fast as they are able). I am now told that no refund will be issued. We will only get a credit against a future sailing date. I have not received an email, letter or phone call from Princess. The changing story without putting anything in writing shows absolutely no respect or consideration to me as a customer.
I would like Princess to immediately issue a full refund.

My wife and I booked a cruise for the Caribbean, departing 30th November under BOOKING 2WCNWL. At the end of June we booked a back to back Eastern Med Rome to Athens to Barcelona cruise sailing 28th May 2022 under BOOKING 2M6R5W. We are Platinum Cardholders demonstrating that we are regular passengers.

We always cruise with family from the USA, Dr Michael Jefferies and Mrs Mary Ann Jefferies, and they are booked on these same cruises. Their latest booking for May 2022 was confirmed a day or so after our own.

On 1st July 2021 we received an e-mail announcing an On-Board Credit incentive and, upon checking our booking found that we did not qualify as we booked a couple of days or so before the arrival of this e-mail. Understandably, we were quite disappointed as we would have enjoyed these benefits which can make a difference to the whole cruising experience.

To our surprise, however, our family in the USA enjoyed this On-Board Credit for each of the back to back cruises despite booking on 29th June.

We are sure the decision to offer these incentives was taken well in advance of 1st July and our booking was accepted by Princess Cruises in the full knowledge that we would miss out. We not making any complaint at all about the representative who made our booking, indeed, she made it an extremely smooth transaction - in fact, a touch better than excellent.

It does seem though, that Princess Cruises appears to discriminate between the US bookings and those in the UK and we respectfully ask that this misjudgement is corrected. No doubt, those making such decision would feel the same if in our position.

To rub salt into the wound, on the next day we received another e-mail and this one was advising us that our Platinum Benefits were changing. Previously we would each have enjoyed free wifi minutes but now we have to buy the new service albeit at half-price! So this is a retrospective change after making the booking but On-Board Credits are not.

Without doubt there needs to be consistency and fairness delivered to all passengers as they are more likely to return rather than choose an alternative cruise line. We hope the delivery of fairness prevails.

Sincerely, Dennis & Wendy Allum, Leicester
[protected]@btinternet.com

Hi

I recently applied for the paramedic position onboard princess cruises. I have always wanted to work on board a cruise ship with my paramedic skills. I was excited when I saw that they were actively recruiting. I have extensive experience of over 15 years in medical filed, I have Bachelor's degree in paramedic practice and will soon complete a Post Certificate in prescribing. So I have a wealth of experience in both primary and emergency care.

However I have actively been discriminated against due to having a visible tattoo on my left forearm. I have been told its due to some policy. Its a very sad case that in 2021 there is still companies like this that are judgmental based on my appearance and have not took into account my qualifications and experience and weather or not I'm the best person for the job.

I will certainly never cruise with princess or associated cruise lines again and will actively! encourage everyone to do the same.

I suggest if you want to keep and have quality staff to represent your cruise line and company then you should base this on how well they are for the role, not on how they look.

Lost Property WT2D9W - AD4094250 (962623)

I accidently left my purse on the Golden Princess . I was telephoned from the ship to say they had found it and that they would send it to me if I could not get back before it sailed. After waiting a couple of weeks I rang your lost property. Needless to say the did not manage to find it until around the 10th March 20. I sent a prepaid express post bag the next day. I then received an email to say that they had received the express post bag but could not send it because of the lockdown. Despite numerous follow ups I still have not received my purse. I cannot believe that after all this time there has not been some staff returning to the office.
Please arrange to have it sent to me

Elizabeth Booker Member [protected]

They cancelled our December 21st. Cruise. Their e mail about the cancellation stated if you wanted to leave your money in and use it for your next cruise you would get the amount you paid in plus 25% future cruise credit.

We booked a cruise for January. The total amount of the cruise due now. We were told the future cruise credit including what we paid in for the December cruise can not be used for the January cruise because the future cruise department has not gotten around to processing the future cruise credit. We will have to pay the full amount for the January cruise and not receive any future cruise credit or even the amount we paid for the previous cruise. Eventually they may get around to processing the future cruise credit but we will not be able to use it for the January cruise. They will not refund the money back to us when they decide to do what they said they would do in their cancellation e mail.

In other words you will not receive your future cruise credit or even the money we paid for the previous cruise they cancelled.

What has happened to Princess Cruise. It used to be an upstanding honest company. We are elite members because we always had confidence Princess was better then the rest. We now know this was misplaced trust

My husband and I booked a 10 day cruise from Singapore to Hong Kong through princess March 12 through March 22. Due to covid they cancelled the cruise. I filled out a refund form and faxed it on Feb. 12.

I received a refund portion for the cruise but not my hotels and air fares. I booked independent airfares and hotels that's non refundable for this cruise because there was a huge difference in price. I was told that if I can provide a cancellation proof of all these which some airlines aren't willing to cancel it because it was a non refundable. Although I tried calling air Asia to cancel my flights but unable to get a hold of them. I ended up losing more money calling them because it was an international call. For Christ sake the world stopped due to COVID-19. Princess should consider refunding all those expenses because they should know that no one was traveling during the lockdown. I would never book or think about booking with princess ever again. Bad experience in my end.

I cancelled a cruise on March 19th and have not received my refund after 61 days. I was told I would get a refund around 60 days and it hasn't happened. My refund is over $8, 000. My cruise was for Sept 21st 2020. When I complained today the customer service rep "Tenika" gave me a bogus email address to complain to. "[protected]@princesscruises.com" which has made me very angry and obviously a plot to get me off the phone.

My wife and I were scheduled for an Asian cruise from Singapore on February 1st - 12th.
Booking #XLGGDM. I filled out a refund form and mailed it on Feb. 17th.

I received a refund for the cruise portion of the trip $2, 918.72.

I booked independent air fare for this cruise. I was told that my airfare would be reimbursed.

It has been 2 months since I have had any communication with your company.

Please respond. Thank you,

Robert C Boulter
17397 Foremost Ln
Port Charlotte, Florida 33948
[protected]@yahoo.com

Booking number XR3V3D, Voyage number G007.
The price for the cruise in february was high for an inside room but I was told that a first time cruiser with Princess would get an upgrade. This did not happen as the Princess employee did not put in for it as I was told. The cost was$1, 996, 24 for and inside room. I specifically told Princess when I booked this thata the only reason we were cruising on this cruise was because my husband had found out that we could be in the Genuis Book of Records and get our Vows renewed with Captain Stubbing for the TV show er grew up watching. I booked an excuision, the drink package and a beer package and the photo package. I called back to confirem the vow renewal and was told I had not booked this to my surprise . I told Princess again why we wanted to take this cruise and renew our vows with Gavin Mccloud. Very quickly I was told I had to purchase a renewal so I did which was over $200. I was told that I could not board until after 2 pm, which was not accurate. I also asked did Princess give any military discounts and was told no. Imagine how upset we were to get onboardon the (th and find out that we were suppose to get a $250. on board credit if we sent in our DD214, which would have beenn no problem. We went down to the front desk and inquired about the vow renewal date as otheres were telling us that they had a notice in their cabin about the event they signed up for. we were told the cut off was over and there was nothing that could be done about it but we had booked a private renewal with someone other than Mr. McCloud. By then I was in tears. One of the supervisors ccame out and explained that Gunesis had cut the tie off, gave us our money back on the renewal and we were devasdate. I just wanted to go home. The supervisor Dean, was very nice and did out credit and a $200 on board credit sent us strawberries and champange this was all he offer at that time. We tried to get our military on board credit but it was denied as this is supposed to be submitted two weeks prior to sailing . which we were told that there were no military benefits.. My husband faithfully served his country for 32 years and retired a LTC and this was how we were treated even though it was a mistake done by Princess. That was not all. we requested early seating for dinner and got a &:$% seating and missed all shows that we were interested in because it took 2 hours every night to get our food and get out of there. Shows started from 7 til 9 every night! The first night on board our toilet was leaking out on the floor and it took 3 days to get it fixed even though housekeeping put it in on the first day. Also there was hair in our sheets when we turned them back our housekeeper did change them promptly. The last night on board we laid our clothes out for departure and put a bag of quarters under them so after dinner we were going to go to the casino. We were so late getting out of dinner we decided to just go to bed. I did notice the clothes were messed up but thought my husband may have done this. The next morning we got dressed and departed on the drive home I asked him what bag did he put the quarters in and he said he thought I had put them in something. So we had approximately $30 dollars in quarters taken from our stateroom. Dean did arrange for Gavin McCloud to do another renewal on Valentines which was very nice but the upset of not doing what was planned for about 5 months was very upsetting. The only other thing about the dinning was we were located on other end of the boat and our dinning was on the opposite end of the boat. So what was supposed to be the cruise of a lifetime for us after 29 years of marriage was quite a disappointing cruise. I must also say that Phoebe the lady who was to help with the shopping was quite rude and not available . On our last stop in Cozumel in our brochure it had coupon for Columbian Emeralds that we could purchase a Marahlago Bangle bracelet for $25 each or buy 2 and get one free. Upon arriving at Columbian Emeralds we were told that they did not have the bangles so we went in search of Phoebe which we were told she would be available for help at one of the stores listed on our Guaranteed Shopping Map. She was no where to be found. And had apparently gotten off the boat in Cozumel for a vacation. This is the first time we have ever had a complaint on any cruise we have taken. We love to cruise but this was not a cruise experience that would make us want to go on a Princess cruise again.
Sincerely and respectfully, Tamyla and LTC Paul James III

Names: Ellen and Barry Nisbet
CC# 631491341B and 631491341A
On the 12th January we booked a trip from Hong Kong to Sydney on the Majestic Princess. Booking Number XCDG4H.
Our flights were booked through Princess and since on our request have been cancelled, and refunded to our account, thank you.
Over the last 2 weeks we have made numerous phone calls to Princess trying to cancel our cruise without luck. We have spent a considerable amount of time "holding" in the hope that we coule speak to someone, to no avail.
Being frustrated I decided to send an email to John Yambot so that we could cancel prior to the date that penalities may be incurred.
In the email to John I stressed that we did not want a refund but we wanted Princess to allocate the money to be used as a depoit on our future cruise when the virus was no longer an issue.
Obviously being what we consider to be loyal customers of Princess we felt our request would be handled in a manner to both our satistaction.
Imagine our surprise when we received an email, not a return phone call as requested from John, 5 days after my email was sent stating that we would be penalised because he was not at work on the day I sent the email.
We believe he should have had the decency of at least returning our phone call not an email.
With the dramas being experienced within the cruise industry I would have thought that looking after loyal customers would have been high on Princesses agenda. The fact that we wanted our money to stay with Princess should have made our intentions clear.
Very, very poor PR as far as we are concerned.
We will be very interested in your reply.
Kind regards
Ellen and Barry Nisbet
Phone: 02 [protected]
Mobile: [protected]

I was on the Royal Princess Dec.28 to Hawaii.
Somehow my purse went missing. I reported that day as soon as I noticed it was gone. The person on the desk said ok I will write it done. He wrote on a scrap of paper and that was it. The next day I went back and talked to someone else I Wass sent to security and they brought 5 people up to my room to go through everything. I filled out a written report. It needs to be replaced. The security man asked me why I hadn't done on the 28TH. I told him how I was treated.
I was also told to check every day and see if it turned up. finally after 12 days some one said they would check the port in SF and get back to me. No one got back to me I had to ask again and was told it was not there.
Right now I need a copy of that report for tax and insurance purposes.

Jeanne M Williams
[protected]
415 Mormon Street
Folsom
CA 95630

I received an email to say we required visas for both Australia and New Zealand, this mail came from the recommended site by Princess for visas . We received mails from princess to remind us that we needed these visas. We applied for both and were absolutely shocked at the price but we bought them on princess recommendation. It turns out WE DID NOT require one for New Zealand and therefor I am requesting the £150 refund for these visas. We are platinum customers and I do not expect thing other than a full refund from a prestigious line as princess. Please update your communication for future cruises.
I look forward to your response and refund to my credit card.
Many thanks
Jackie livsey

Let me begin by stating that my husband and I are loyal passengers of Princess Cruises. We are currently booked on th new Enchanted cruise ship for December of 2020.

With that said our last cruise was definitely not up to Princess standards.

Our laundry was supposed to be free but we were charges 17$ for press only items. Not willing to wait in line at the pursers desk we just paid the bill.

We selected anytime dining as we eat early. Service was extremely slow. We waited 4 out of 7 night for over an hour. Compounded with that the food was served lukewarm.

Casino was very small and crowded.

I drink champagne only. Princess cruises have always served Korbel in a split. This year is was served by glass half filled. Very disappointing when you are on vacation.

Should our last cruise been our first cruise with princess we would not return. We have always been your best source of advertising.

Should you feel any adjustment is justified it would be greatly appreciated.

2144 hammond place center traverse city mi 49686

We are currently on a 96-days World Cruise on the Pacific Princess. We left on January 20, 2020, with an expected disembarkation date of April 26, 2020. Thus far, we are having a great cruise until tonight when we went up to have dinner at the Panorama Buffet. We were seated and provided a menu. The wait to get our meal was long and the food served was lukewarm. The wait staff told us there will no longer be any buffet dining during sea days. We were shocked and was told this was a change dictated by the corporate office.

We do not enjoy the traditional dining room service because of the amount of time wasted sitting there waiting to be served. The variety of buffet-style dining, the freedom to select items that are compatible with our dietary needs and the shorter meal time are what we consider key factors of a good cruise.

This dining change severely impacts our enjoyment of the current cruise. We would not have booked this cruise with prior knowledge of no buffet-style dinner. We don't want to be miserable for the remaining 66 days of this World Cruise. Please restore the buffet-style dinner service at the Panorama Buffet. Thank you.

We took a trip on Grand Princess to Alaska. We made a reservation on 5/29/16 to be use in future date. We were unable to use it and would like it return to us $200.00. I called about in January 2018 and no response.
If you research your file you will be able to find us. Thanks you for you attention to this matter and been long over due. You can reach me at [protected]@yahoo.com

Our name is
Paul and Wendy Yee
474 Stow Avenue
OAKLAND, cA 94606L
Line Grand Princess
date 5/21/16 to 5/31/16
Folio #4941

To Whom It May Concern:

A month before we leave on 10 day cruise on Crown Princess, we are informed one of our stops (Grenada) has been removed from the itinerary (due to issues with the ship). We will receive $75 per person on board credit. I do not understand how missing 1/6th of our 6 days of stops warrants only a $75 credit. That is not comparable in reimbursement. Please advise. [protected]. Effective this cruise, my husband will be an Elite member. Would also like to understand in 15 cruises we have never been chosen for a potential upgrade from our mini-suite. Again, please advise. Thank You. Look forward to hearing from Princess.
Mary Regan/Richard Kenny

We had complained about a terrible shore excursion and we have a letter that says we will receive an on board credit of 20% i contacted customers services and was told we each would get $112.50 per person off our final bill which is not reflected so how do i get my refund now that you have already collected on the final bill booking #HT6KMT i will be waiting to here from you soon [protected]@gmail.com

I have enjoyed previous Princess Cruises with my family so naturally for my 20th Anniversary I recommended to book another Princess Cruise with my husband.

My husband was reluctant to go on a cruise for he needs access to reliable internet for his work so he pre-purchased 240mins of internet time. We have found that the internet speed was far from adequate and the minutes just wasting away as we wait and wait for emails and other content to load.

This is really an area that should be addressed given the nature of how internet usage is metered onboard.

Thanks.

Best Regards,

Christie Tran