Priceline.com
reviews and complaints

I have never delt with such a terrible company in my entire life. I booked tickets for my 3 kids and I to London from Nashville 3 months ago. They cancelled one of the flights one week beofore our trip and now we don't have tickets 3 days bfore we travel! This is not an airline problem, as the flight still exists. I have called at least 30 times and you are put on hold for 30min to an hour each time and then after finally talking with someone they tell you that they will look into it and will get back to you in 24-48 hours. They never do this. This company is a complete scam in every way. How are they allowed to operate

My booking confirmation R4432991620 states that I am able to change it up until October 21. This is a complete lie. I called and wasted 35 minutes of my time speaking to three different people that told me I cannot cancel a day of my reservation because there are not enough rooms and the hotel is sold out fo rht dates. Thís is complete and utter nonsense. There is no altering of any reservation and length of stay without having availability of an additional room. I want to stay a day less, not more. There should not be an issue with this request. Priceline is crooked and deserves investigation by the FTC.

Comfort Inn St. Petersburgh North

Sep 23 – Sep 24

Confirmation #: [protected]/[protected]

Checking in was a nightmare. I had an issue, and the receptionist was rude and un-helpful. I took my family (pregnant sister, elderly mother and two small children) from out of town, so they could go to the beach. We had nowhere to go, and I didn't know anyone in town. I traveled from Orlando (137 mi) there. I called Priceline and they told me, they would give us a room and then she got back on the line and said, that because it was a third party, that there was nothing they could do. We slept in a hot car, in a strange town overnight, because it was too late to return to Orlando. So, I was out of a room and now they want to keep my $210.00? How does that work? How does that make me a VIP? I have used your company for years and have NEVER had any issues.

Have had a reservation for over two weeks. Gas powered Car was to be ready at 2:30 when our flight arrived ORF airport. We are STILL here waiting for our car! It is now 4:00pm

The customer service guy was rude and said it was supposed to be ready within 30 minutes! We are still waiting!

Reservation #k6200109334

We were supposed to pick up our sailor from the military base!

Please HELP!

Priceline canceled my reservation and refused to refund the amounts charged. I consider this down right theft. I only found about the cancellation, as I was checking in to the hotel. Of course the room I booked was no longer available. So not only did I needed to adjust my plans, i’m out the amounts I was charged — super inconvenient! On the phone with them, of course 1st the run around, check with credit card company, finally, 2 hours later, no denying they canceled the reservation, but said the reservation was non-cancelable and their policy therefore is no refund. Is that the dumbest thing you’ve ever heard? Well, let me assure I plan to pursue legal action. Buyer beware, caveat emptor!

This Place has no elevator in it, it's Nasty with rude staff, they don't care if your handicapped, I was told if I wanted my room, it's on the 3rd floor after telling them my wife and I cannot so stairs as we are both handicapped and I'm a 100 percent disabled combat veteran. Even after informing the front desk clerk that we simply cannot do stairs it was an attitude that it's our problem. My wife and I will be seeking legal representation as she was injured because she was made to walk up 2 flights of stairs just to get to our room, at check in after informing the clerk that we're handicapped she was going to put us on the 3rd floor, and it was the take it or leave it attitude from them. You can absolutely guarantee we will be contacting the corporate office of Super 8 Wyndom Hotels as this one's not going away, there's injuries on this for not being actually ADA compliant.

Priceline overbook vehicles and left us stranded for two hours in which I had to hich a ride from a complete stranger in the middle of no where in today's society.. Dangerous! They have a hotel where it is gang invested, robbing and killing individuals in daylight. Very unprofessional, unclean and unsafe environment. Please note that, priceline will put no efforts in resolving the matter and you will be out of your money. I had to spent an additional 800.00 because of there lack of streamlining. This experience was traumatizing and has we relucted to travel. This was completly unacceptable! Beaware and be prepared!

Please look at the photo! The gas tank is full as I enter the parking deck at the Birmingham-Shuttlesworth International Airport. Please tell me why Hertz Car Rental added a $30.55 fuel charge! Is this what I get for trying to get a good deal on Priceline? I need my refund so I can NEVER connect with Hertz again. Sorry. How can I contact Hertz? I can't get through the phone system.

I was made 2 flight arrangements which were cancelled within the 25 hour window allowed for full cancellation with refunds. They still are processing and approved on my affirm account. I have read too many stories where people cancelled but we’re still charged and making payments with affirm for services never received.

Cancellation numbers are listed below via emails

Upon giving the confirmation number to the Enterprise counter agent at the New Windsor, NY location,; I was charged a much higher price than the confirmed Priceline price. On the second occasion, I was presented with a three grade lower vehicle, causing my arthritic spine great pain.

I believe the counter personnel are causing the errors. After explaining the problem to the Enterprise Customer Care person, I was disconnected.

I confirmed that the conversation was being recorded, so that the veracity of my complaint is available.

Kindly advise Enterprise Corp of the problem, as I have had little success with the Enterprise system. I would appreciate notification in re the outcome of your investigation, so that I may proceed further if necessary

Thank You.

On 18 August 2023, I and my 14-year-old daughter were denied boarding a flight from Frankfurt Germany to London Heathrow onward to New York JFK. No explanation was given by the British Airways gate attendant as we were embarrassed by the situation. they sent us over to Lufthansa Airline but to no avail, we again was sent away. No Hotel accommodation was awarded as we were unable to fall asleep in the Airport lobby due to the noise of cleaning personnel. We lost 1 to 2 days of our vacation due to the delay after finally flying out on Lufthansa the next day in the evening at 540 PM direct to New York. Arrived in JFK only to learn bags were not there when we arrived and were found 3 to 4 days later. My blood pressure pills were stored in my checked baggage.

SWUMKX, TRIP NUMBER [protected], PASSENGERS MELVIN JOHNSON AND PASSION HOTZ

My flight was cancelled and I needed to cancel my car rental. Per. pricelines website I needed to cancel online. After cancelling online I was denied a refund, because I cancelled online. This dumpster fire company has been problems for a us before, but will not be a problem again. We are done using them. After missing my trip with my son due to flight cancellation I spent three hours getting the run around and being transferred with each person giving me different reasons for denying us a refund. First it was "we cannot confirm your flight was cancelled, and then it was "we cannot refund your rental because you cancelled online." Even though this was the online instructions given by the website.

The priceline company sold me a travel package, when I went to pick up the car, they said I had to pay 270 for car insurance and I had already added it to the insurance package, apart from the bond, the hotel is rubbish Best Western Plus Miami-Doral Dolphin Mall

The carpet stinks, the keys don't work every time you use it, the carpet in the hallway stinks, the bathtub is clogged, there is a stove but no bowl, the stove is broken. the light fixtures are rusty, the pool shower is broken, this hotel needs urgent renovation.

I just booked a 6-night stay including breakfast at hotel Casa Iguana in Puerto Vallarta for 2 adults and 2 children. The receipt I received by email only shows for 2 adults. Can you please give me a receipt that shows the children as well? The hotel allows free stays/breakfast for those children under 10, but ours are 11 & 14, as entered in the search bar at Priceline.