Priceline.com

We booked a rental car for our trip. When we arrive no one answered the phone so that we could get a shuttle. Contacted Priceline and they said we would have to get a Uber or Taxi to the car rental place. Crazy! Then one we arrived they would not open the door at the rental place, I refused to leave and continured to knock on the glass door where I could see people working. Finially they cracked the door and said we have no cars. I said we had a reservation and they just shruged. I contacted Priceline and they said get another rental car and they would pay the difference, well they do not repsonsed after this initial contact. We had to pay 3 times more for a rental car on our trip which was really over our budget.

We went on our trip from October 17th to the 22nd. We stayed at the Holiday Inn Suites and Waterpark in Orlando, Florida. We were charged $400 extra for parking to stay there. We knew nothing about this charge. If we had known we would have booked a different hotel.

https://www.priceline.com/hotel-deals/h60740/US/Florida/Orlando/Holiday-Inn-Resort-Orlando-Suites-Waterpark.html

This is the 3rd day since my sister passed away that I have been able to get no where with Priceline concerning changing the dates on my hotel reservation.

The hotel is willing to change dates without penalty and at no difference in costs, they have also tried to reach someone at Priceline!

The hotel manager told me they are extremely difficult and will not give their full names or a number to call back!

Priceline just refuses to do anything!

I have tried to reach Priceline executives but no responses from them!

DO NOT USE PRICELINE!

They just don’t care about their customers!

I had booked a vacation through Priceline for October 10-17, 2023.

On the night before leaving, my sister passed away.

I called customer service about my flights told to call airline, the airline was very nice and changed our flights to October 23-30, 2023.

Next called Priceline to change dates at resort, its been a nightmare!

I have emails from hotel stating they would change dates!

Priceline needed to send an email requesting date change, the resort has not received any request and numerous Priceline agents have been calling me all giving me different information.

This went on all day after the passing of my sister😢

All I want is to change my reservation to October 23-30, 2023.

We are three senior ladiesUpon arrival we followed instructions to Nexus transfers. We booked on priceline and were told Mozio was provider. Mozio sent us to Nexus. We showed our confirmation to Nexus representative and he told us that they showed our reservation on the 25th, the preceeding day. I again provided my confirmation on 24th. We sentvrecript and copy of confirmation to mozio and received acknowledgement. No further communication from them. Priceline said that there was nothing they could do. I reconfirmed with Pblo and his supervisor that they could not/would not require mozio to provide the transfers as sold with package. Additionally, they returned us to the airport but to tge wrong terminal which required a 15 minute walk with pur luggage.

I booked a flight to Thailand for Qatar Airways. I paid $426.50 for seats ahead of time to ensure we sat by the window to view the island upon arrival. Qatar did not honor our seats and we were put in the middle in separate rows. I called and priceline said they would refund that charge. I was refunded $324 minus a $102.50 convenience fee. I have been calling weekly and told it is being escalated but may not get this back. HOW DO YOU CHARGE ME FOR SOMETHING I DID NOT RECEIVE? This is theft. If I did not get the seats how can I be charged?

I have never delt with such a terrible company in my entire life. I booked tickets for my 3 kids and I to London from Nashville 3 months ago. They cancelled one of the flights one week beofore our trip and now we don't have tickets 3 days bfore we travel! This is not an airline problem, as the flight still exists. I have called at least 30 times and you are put on hold for 30min to an hour each time and then after finally talking with someone they tell you that they will look into it and will get back to you in 24-48 hours. They never do this. This company is a complete scam in every way. How are they allowed to operate

My booking confirmation R4432991620 states that I am able to change it up until October 21. This is a complete lie. I called and wasted 35 minutes of my time speaking to three different people that told me I cannot cancel a day of my reservation because there are not enough rooms and the hotel is sold out fo rht dates. Thís is complete and utter nonsense. There is no altering of any reservation and length of stay without having availability of an additional room. I want to stay a day less, not more. There should not be an issue with this request. Priceline is crooked and deserves investigation by the FTC.

Comfort Inn St. Petersburgh North

Sep 23 – Sep 24

Confirmation #: [protected]/[protected]

Checking in was a nightmare. I had an issue, and the receptionist was rude and un-helpful. I took my family (pregnant sister, elderly mother and two small children) from out of town, so they could go to the beach. We had nowhere to go, and I didn't know anyone in town. I traveled from Orlando (137 mi) there. I called Priceline and they told me, they would give us a room and then she got back on the line and said, that because it was a third party, that there was nothing they could do. We slept in a hot car, in a strange town overnight, because it was too late to return to Orlando. So, I was out of a room and now they want to keep my $210.00? How does that work? How does that make me a VIP? I have used your company for years and have NEVER had any issues.

Have had a reservation for over two weeks. Gas powered Car was to be ready at 2:30 when our flight arrived ORF airport. We are STILL here waiting for our car! It is now 4:00pm

The customer service guy was rude and said it was supposed to be ready within 30 minutes! We are still waiting!

Reservation #k6200109334

We were supposed to pick up our sailor from the military base!

Please HELP!

Priceline canceled my reservation and refused to refund the amounts charged. I consider this down right theft. I only found about the cancellation, as I was checking in to the hotel. Of course the room I booked was no longer available. So not only did I needed to adjust my plans, i’m out the amounts I was charged — super inconvenient! On the phone with them, of course 1st the run around, check with credit card company, finally, 2 hours later, no denying they canceled the reservation, but said the reservation was non-cancelable and their policy therefore is no refund. Is that the dumbest thing you’ve ever heard? Well, let me assure I plan to pursue legal action. Buyer beware, caveat emptor!

This Place has no elevator in it, it's Nasty with rude staff, they don't care if your handicapped, I was told if I wanted my room, it's on the 3rd floor after telling them my wife and I cannot so stairs as we are both handicapped and I'm a 100 percent disabled combat veteran. Even after informing the front desk clerk that we simply cannot do stairs it was an attitude that it's our problem. My wife and I will be seeking legal representation as she was injured because she was made to walk up 2 flights of stairs just to get to our room, at check in after informing the clerk that we're handicapped she was going to put us on the 3rd floor, and it was the take it or leave it attitude from them. You can absolutely guarantee we will be contacting the corporate office of Super 8 Wyndom Hotels as this one's not going away, there's injuries on this for not being actually ADA compliant.

Priceline overbook vehicles and left us stranded for two hours in which I had to hich a ride from a complete stranger in the middle of no where in today's society.. Dangerous! They have a hotel where it is gang invested, robbing and killing individuals in daylight. Very unprofessional, unclean and unsafe environment. Please note that, priceline will put no efforts in resolving the matter and you will be out of your money. I had to spent an additional 800.00 because of there lack of streamlining. This experience was traumatizing and has we relucted to travel. This was completly unacceptable! Beaware and be prepared!