Priceline.com

On Sept 13 I reserved 3 room at the Red Roof Inn for 9/22 through Priceline. This took 2 attempts. The first called was all set up and then nothing the representative just spot talking so I called back. I had to do it all over again because they didn't have any of the information I gave the previous guy. This representative gave me a registration number after he processed to of them. I told I got an email for the first 2 but not the 3 one. After I hung up it never came and I had to call again to get the registration number. The lady gave the number and I asked her what I need to do if I need to cancel it. She gave me the confirmation number and said all three rooms were one there and I would need to cancel before midnight on the 21st. I called and canceled the reservation on the 15th. When I called to cancel my reservation an automatic system said I would have to speak to a representative in order to cancel. When I spoke to the representative he said my reservation was canceled and $171 was returned ( the price of one room.) I repeated the price and he said yes, I was only charged for one room. All the rooms were under one name. On the 9/22 I called Priceline because I just happened to look at my account and I saw only one room was refunded on my card but there was a charge for the other 2 rooms. Upon calling I was blamed for not canceling the other 2 rooms. Then I was told several reason why I was being charged for the other 2 rooms. " I canceled the reservation on the web, ( which I didn't)" "I was told R.R.I would not cancel my reservation because it was too late." "I made 13 reservation which were denied but the 3 took." "The representative who made the reservations ordered them separately, but should have been order together."

When I made the reservations I was told if I need to cancel they would find them under the name. Priceline is blaming Red Roof Inn for not returning my money instead of correcting the errors they told me that were made by their workers.

Priceline overbook vehicles and left us stranded for two hours in which I had to hich a ride from a complete stranger in the middle of no where in today's society.. Dangerous! They have a hotel where it is gang invested, robbing and killing individuals in daylight. Very unprofessional, unclean and unsafe environment. Please note that, priceline will put no efforts in resolving the matter and you will be out of your money. I had to spent an additional 800.00 because of there lack of streamlining. This experience was traumatizing and has we relucted to travel. This was completly unacceptable! Beaware and be prepared!

Please look at the photo! The gas tank is full as I enter the parking deck at the Birmingham-Shuttlesworth International Airport. Please tell me why Hertz Car Rental added a $30.55 fuel charge! Is this what I get for trying to get a good deal on Priceline? I need my refund so I can NEVER connect with Hertz again. Sorry. How can I contact Hertz? I can't get through the phone system.

I was made 2 flight arrangements which were cancelled within the 25 hour window allowed for full cancellation with refunds. They still are processing and approved on my affirm account. I have read too many stories where people cancelled but we’re still charged and making payments with affirm for services never received.

Cancellation numbers are listed below via emails

Upon giving the confirmation number to the Enterprise counter agent at the New Windsor, NY location,; I was charged a much higher price than the confirmed Priceline price. On the second occasion, I was presented with a three grade lower vehicle, causing my arthritic spine great pain.

I believe the counter personnel are causing the errors. After explaining the problem to the Enterprise Customer Care person, I was disconnected.

I confirmed that the conversation was being recorded, so that the veracity of my complaint is available.

Kindly advise Enterprise Corp of the problem, as I have had little success with the Enterprise system. I would appreciate notification in re the outcome of your investigation, so that I may proceed further if necessary

Thank You.

On 18 August 2023, I and my 14-year-old daughter were denied boarding a flight from Frankfurt Germany to London Heathrow onward to New York JFK. No explanation was given by the British Airways gate attendant as we were embarrassed by the situation. they sent us over to Lufthansa Airline but to no avail, we again was sent away. No Hotel accommodation was awarded as we were unable to fall asleep in the Airport lobby due to the noise of cleaning personnel. We lost 1 to 2 days of our vacation due to the delay after finally flying out on Lufthansa the next day in the evening at 540 PM direct to New York. Arrived in JFK only to learn bags were not there when we arrived and were found 3 to 4 days later. My blood pressure pills were stored in my checked baggage.

SWUMKX, TRIP NUMBER [protected], PASSENGERS MELVIN JOHNSON AND PASSION HOTZ

My flight was cancelled and I needed to cancel my car rental. Per. pricelines website I needed to cancel online. After cancelling online I was denied a refund, because I cancelled online. This dumpster fire company has been problems for a us before, but will not be a problem again. We are done using them. After missing my trip with my son due to flight cancellation I spent three hours getting the run around and being transferred with each person giving me different reasons for denying us a refund. First it was "we cannot confirm your flight was cancelled, and then it was "we cannot refund your rental because you cancelled online." Even though this was the online instructions given by the website.

The priceline company sold me a travel package, when I went to pick up the car, they said I had to pay 270 for car insurance and I had already added it to the insurance package, apart from the bond, the hotel is rubbish Best Western Plus Miami-Doral Dolphin Mall

The carpet stinks, the keys don't work every time you use it, the carpet in the hallway stinks, the bathtub is clogged, there is a stove but no bowl, the stove is broken. the light fixtures are rusty, the pool shower is broken, this hotel needs urgent renovation.

I just booked a 6-night stay including breakfast at hotel Casa Iguana in Puerto Vallarta for 2 adults and 2 children. The receipt I received by email only shows for 2 adults. Can you please give me a receipt that shows the children as well? The hotel allows free stays/breakfast for those children under 10, but ours are 11 & 14, as entered in the search bar at Priceline.

My friend and I had reservations at this hotel. We booked because of the pictures posted on Priceline website.

The hotel was nothing as shown. It is behind a truck stop! The rooms are so old they look dirty.

We did not feel safe at all . We of course can not get our money back.

We paid for this stay two rooms tow days plus had to pay for another hotel two rooms tow days.

No one seems to care

Booked a hotel room on priceline final price given was 27.35 then later two email receipts. One from priceline. One from agoda. I had no idea it would go through dishonest agoda. Anyway both receipts show a higher priced billed to my card that the price displayed, yes including taxes, upon payment. Worse I reached out via an app to priceline and only got a bot reply with a landlines number to call. It's insane. I have no idea what country that number us so I used agoda app and it has no record of my booking. However I also have an a

goda receipt. Very tricky way to increase final prices and avoid being contacted. I have screen shots but will share after a reply I don't want to risk my personal info being posted online

Be aware that priceline is not assisting travelers to Maui impacted by the tragic fires either by offering cancellation waivers and refunds. I contacted Priceline to discuss my situation on two separate occasions. They refused to waive my rental car cancellation fee when my cruiseline was forced to cancel the Maui port of call due to governmental travel restrictions while resources tend to rescue and recovery efforts after the fires.

Travelers be wary. In a time where communities and other travel providers are rallying to support those impacted by the tragedy, Priceline is all about penalizing their customers so they can make a few bucks. Book directly with the carriers and avoid Priceline at all costs.

My rental car company indicated that they could not help me because Priceline was in control of the booking and they REFUSED to cancel the reservation without their normal cancellation fees.

I want a refund for the amount I had to pay for all inclusive at my past stay when I booked it the site said all inclusive. I have talked to many reps no one ever calls back and customer service has been extremely poor stating that the site doesnt say all inclusive on it but in fact I have two screenshots from when I booked that it was labeled as all inclusive. Since then the site has changed and doesnt say all inclusive. This was false advertisement and I want to be reimbersed the 400 usd I had to pay to make it all inclusive. This is not my fault and obviously an error on your site. All reps say that they try to contact the resort and they cant get ahold of anyone but as soon as I hang up I call and someone answers everytime. I am extremely unhappy and I will continue to email call until there is a resolution besides telling me the site says not all inclusive. My screen shots say all inclusive 3 times on it and the book now button said breakfest lunch dinner and drinks included. My check in date was 8-5-23 to 8-7-23 at the mystique royalton resort in st lucia with a trip number of [protected]

I also have a ticket number of [protected]. I would appreciate if someone can actually call me back and help me out as this has been a horrible first time using priceline. My name is dave evers and my phone number is [protected]. My email is [protected]@gmail.com

I booked a flight and car rental through Priceline to travel from Hartford, CT to Tampa, FL on Sunday April 17 arriving at 12:22 am. My booking included a one-week rental of an SUV from Fox Rent-A-Car at the airport. My plane arrived in Tampa on time, but the Fox Rent-A-Car rental desk had already closed by midnight 12:00 AM. There were two other couples there, at least one (maybe both) were Priceline customers that also had pick-up times close to midnight when Fox was closed. One couple who had called Fox was told they close around midnight and the problem is with Priceline having made the booking. (I called Fox later and was told the same – it was Priceline’s error.) I called Priceline while in the airport garage and (after waiting a long time on the phone of course) was told they would only refund the amount paid but wouldn’t help me get another car – that was my problem, and that if there were no cars available, I would just have stay in the airport until 5 am when Fox would reopen.

Fortunately, I was able to book a car from Enterprise – the only agency still open. I was lucky as it was the last car they had, but it did cost $307 more than what was agreed to by Priceline (and just a sedan - not an SUV). After many subsequent calls and efforts in which Priceline tried to avoid my claim for the added cost, Priceline agreed they were liable for the additional cost, but I had to send a copy of the car rental receipt by email (they claim to have no mailing address). They know many people don’t have a scanner and will give up. They also don’t tell you they have set a 2MB limit on their incoming email, which of course caused my email to be rejected (as they intend). No notice is sent from their email and so months went by before I noticed. This was just the beginning of the run-around that lasted over a year – with multiple emails and phone calls (hours on hold) – with no responses or false responses that they were still “looking into it” every time I called. Most people give up after a year of their orchestrated runaround and lies, which is what they hope for, but I didn’t. One year later, they tell me for the first time, that my original receipt for the Enterprise rental sent to them a year ago was insufficient – even though they also had a copy of my credit card statement showing the amount I paid, and even after admitting in an earlier email that they had contacted Enterprise and “confirmed the details of my reservation.” Unbelievable nonsense! I think this was their last flimsy and dishonest tactic to avoid my claim. Surprisingly, even though it was a year later, I was able to get Fox to send me a final paid invoice and so I sent it to Priceline (and make it under 2MB). What would they say now – it was the end of the line for them – I had not given up! This is when they just stop responding, of course. I got no response to the invoice email or a follow-up. The last email from Priceline reads: “We have reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. Although we empathize with your situation, we are unable to assist you further in this matter.” Their file is closed. I wish someone would start a class -action for their unfair and deceptive business practices in avoiding payment of legitimate claims.

I had a flight and with rental car purchase on June 5th for my Trip to Tampa on Tues Jun. 13th through Sun. June 17th. The algorithm selected Car Routes Rentals for my car request and selected the option Pay Now/ Save $2 for 4 days. I made my purchase and my reservation was booked. Once I arrived in Tampa on Jun. 13th, I was told that Car Routes Rentals was off-site of the Tampa Airport. I took their provided shuttle to the location. When I arrived which was around 10pm, the clerk checked my itinerary and asked to see my personal car insurance policy, since most time I use it when I rent vehicles. However, upon them checking, it was discovered that the collision coverage wasn't on my policy only Liability. I informed them that was a mistake that just happen when my Progressive policy was renewed and I'll contact them first thing in morning to fix it. The clerk told me that I either add their collision for $47/a day or I couldn't have a car. Even after I paid for it in advance. I told him that's almost $200 is outrageous, plus I need to have an extra day added that was missing. I asked if my itinerary could be adjusted for the next day morning, so I'll have time to call Progessive and have them correct my car insurance policy and have Sunday added. I told was told no! If I came back in the morning, I would have to pay extra for a different car if my requested one wasn't available. After all the frustration, I ordered an uber to take me to my hotel and deal with it all in the morning.

The next day, I called my insurance and had them add collison back to my policy, but was told that it would take 24hrs to show. I call Car Routes to info them that my policy was corrected and provided them with the reference number. I was told that wasn't good enough to get my car rental! That when I called priceline customer service to inform them on what I've been experiencing with their car rental vendor. The agent told me that there was nothing they could do against their vendors and hung up. I call back, same treatment. I was very dissapointed! I took another uber back to Car Routes Rentals. I was told that my itinerary for the previous day couldn't be found in their system. Nobody could explain how that happened. Just look at me with a blank face. I could believe it and asked for a refund. I was told it was nonrefundable and I'll have to dispute it with my credit card company, which was Barclay Priceline Visa (I'm a new Customer smh) and Priceline. I still needed a car rental for my vacation,(I already took 2 ubers as is) so I made a new reservation for Wed. thru Sun. and paid for Priceline Collision for $13/day. The new reservation cost double amount of the original one.

I filed a dispute for the charges with Priceline Visa Customer Service, however thier agents were not any better than Priceline customer service and I'm a Gold Tier customer with their credit card. It was the same temperment by same people that probably works in the same building! After three days, my car rental dispute was denied by mail. A package was sent to my home from Priceline Visa with a copy of my itinerary and a denied letter for reason of it being non-refundable, which I wasn't aware of during purchase because it only showed at the very bottom of the itinerary in small font. I then learned that Priceline owns Car Routes Rentals in Tampa, FL.! I called Priceline Customer Service about the conflict of interest and to dispute it with them. The agent saw the 2nd Car Routes Rental reservation that was made with my debit card and the old one that somehow "Disappeared" at Car Routes. Within a few days of my dispute with Priceline, the orginal reservation was canceled. The agent said it was refunded and should show on my Priceline Credit Card within a few business days.

Three week passed and the credit still didn't show! Priceline Visa said the charge was nonrefundable, even if I didn't receive rental car. I said impossible, Priceline canceled it and refunded it! In my frustration, I called Priceline and merged the phone call so both parties could speak to each other and resolve the conflict. I spoke with Priceline agent Niev. She talked with Priceline Visa Card Dispute Agent Alex abd confimed the cancelation and refund. Then her story abruptly change to saying the car rental couldn't be refunded once Alex pressed the issue of Nonrefundable as he proceeded to correct her. She said your right and asked for us to hold. I did, Alex Hungup! When she return 4 minutes later, she upon futher investigation, the reservation was Nonrefundable. I asked to speak with her supervisor immediately because lies were being told. That was a mistake! Niev supervisor refuse to answer my question of "How could Priceline not refund a canceled reservation"? I asked him several times. The supervisor refuse to answer my question, which was now meaning fraud and theft of services. He kept talking around my question and speaking over me. Finally he said thanks for calling Priceline and Hungup as I was telling him not to. This all happened today!

I was so upset for having my entire morning wasting with these incompetent, lazy, rude, professional liars that represent Priceline as a whole. I never had to go through such blantant manipulation and foul manner from service provider and shame on Priceline for deceiving their customers out of money and protected courtesy. I will esculate this futher because if thisbhappen this easily and callously to me, I know there's many other victims.

Thank you reading, I had to explain this ridiculous corruption in its entirety to get the full scalel, so no one else will become a victim of these scams.

I book a double bed at the Los Angeles LAX INN/Suite/ CA in July 27-31 of July.

A few hours later I call Priceline and ask them to cancel July 27 only and the Hotel agree to cancel one day. When we get to the Hotel on July 28th the Hotel said we did not have any reservation. We had to find another Hotel to stay that night and pay more money . We had to use two Hotel one for the 28th and another for 29th to the 31th due to availability. We are asking price line to refund all our money, and it has been three weeks now and we still don't have an answer from Priceline.

Thank you

Marie Ettinoffe

[protected]

[protected]@yahoo.com

I was to rent a car from easirent a priceline partner on 7/12 they did oto show up to get me at the airport or several other families. Resulting in having to get a second rental which was the only car the new company had left last minute I was told I would get a refund of the original amount which on 8/4 I did. But I was also told that I would be reimbursed for the difference in the other rental which one month later I have not. I was told today 8/7 because it was not the same type of car I got it was not being reimbeursed. I could not get the same type I took what was left as it was late in the day and I had waited over an hour in 100plus heat for a car rental place that never showed up