Priceline.com

We made a booking on Sept 11th at 2:45pm for several days and immediately the dates were incorrect and cancelled that trip within minutes of booking it and rebooked for the following week . Looking at my banking charges and see a charge for $96.07 . I called priceline to question the charge and they're stance was that the charge was for the cancellation the day before the trip. I had a supervisor on the phone and read the cancellation policy from they're website which stated after 4pm the day prior was considered 24hrs. She pulled my email up which then showed it being cancelled between 2:45 and 3:00pm the day before. She saw it for herself. She then went on to say that because it was the day before that is why the charge. I asked her again to tell me when the email was sent and also what the cancellation policy stated which she couldn't deny either fact but stood by the charge. Again I asked her about the time the email was sent and the policy which she clearly stated and I clearly could read that I was right in my stance. This was the first time using Priceline and definitely will be the last.

I bought 4 airplane tickets on 2/3/2023 through Priceline.com to get to Seville, Spain from JFK for Arkady Mavashev, Rena Mavashev, Mark Shakarov, Bela Shakarov, and got confirmation and ticket numbers from Priceline (Priceline confirmation is attached).

On October 5, 2023 we decided to check in online on TAP Airline site. The check in did not go through. I called TAP Airline

and the representative told me that Rena Mavashev and Bela Shakarov tickets were canceled due to the Priceline mistake. Priceline did not submit passport information to TAP Airline on time. I called Priceline and were told that the tickets are not available for the same flight. I spoke to Priceline agent Joseph on Oct 5 at 9:35 AM confirmation # [protected], also spoke to Priceline supervisor Olga at 10:30 AM confirmation # [protected].

In order to get to the destination, we had to buy another set of tickets directly through Iberia Airline on the day of our flight (October 5) on different

route in the amount of $ 3,897.60 total for 4 persons, since TAP Airline tickets were not available for the next couple days.

The mistake made by Priceline ruined our vacation plans and we had to pay more than double price to get to the destination, take different

route because our initial route tickets were not available.

Also, on 2/3/2023 due to the glitch in Priceline system my credit card was charged 13 times for tickets instead of 4. (Credit card transactions screenshot is attached).

I called Priceline representative multiple times and was suggested to contact TAP Portugal Airline to get my refund.

TAP Portugal Airline representative told me that because I used travel agency (Priceline), I need to contact Priceline to get my money back. TAP disregarded all complaints filed for getting refund.

So far I got only one refund in the amount of $520.05 from TAP on 11/14/2023.

Priceline as a travel agent suppose to fix this problem and give me credit to my credit card for the remaining balance that owed to me: $520.05 X 5 = $2600.25.

This amount includes 2 overcharges since February 2023 and our 4 tickets that sold to another customers.

Please resolve this issue as soon as possible. I was loyal Priceline customer for more than 10 years and deserve better treatment.

I booked flights on Priceline in November 2023. The departure flight was from Edmonton to Toronto, on December 24; and the return flight was from Montreal to Edmonton, on December 31.

It is shown on the itinerary that carryon luggages are included in the fee (the screenshots are attached), however, when I checked in on the Porter Airlines website, carryon luggages were not included and all of us were asked to pay for the luggages.

I called and emailed the customer service many times and what the agents said varied. Some said it couldn't be solved and some told me to send them the receipts and have the fees refunded.

On January 23, I called the customer service again as asked and the agent told me that they have escalated the issue and that the escalation team would reach out and solve the case within 3-5 business days. It's been 15 business days already and I still haven't heard any news from them, despite the fact that I called and emailed again and again.

The luggage information on the website is really misleading and the service of Priceline has provided was really disappointing.

I purchased an airline ticket through Priceline. When checking my bank account, I noticed two charges from Priceline. One was the original cost of the flight, the second was the cost of the flight plus the insurance I purchased. I have called several times, and was told to check with my bank as this was just a pre-authorization and would drop off. So I spoke with my bank and they confirmed that this was NOT a pre-authorization and that I was charged the original amount. When calling customer service, I continually heard, I’m so sorry, I have sent an email marking it urgent. No compensation for the stress and anxiety they have caused me, and was told I would hear back in 3-5 business days. This is NOT good customer service, and I am very disappointed with this company as this is my first time using them.

We booked our vacation package with Priceline. Priceline sent out trip confirmation, we paid for the package through our Amex acct amounting to US$4762.57 which covers for our flight, hotels and car. We have 2 hotel reservations both in La Quinta Fresno, both confirmed and fully paid with the package.

We later found out that we were charged by La Quinta for Dec 30 to Jan 06 amounting to US$987.87. When we called the hotel to inquire about the unexpected charge, they said Priceline/Booking.com did not process payment for our Jan 2-6 stay. We already paid for our stay and now we are being charged again for the same stay.

On Jan 10, 2024—La Quinta left a voicemail threatening us that if we don’t pay the US$987.87 they will charge us of fraud. This is not our fault, we already paid for our stay. La Quinta requires that Priceline/Booking.com process/forward the payment for our Jan 2-6 stay—which we already paid through Priceline.

We have been calling Priceline almost everyday since January 06,2024 but we are getting different response from different agent. The last agent/supervisor from Priceline that we spoke to said that our last hotel reservation is “Pay Later”. There is nowhere in our confirmation that says we have to pay for our stay later.

I attached herewith La Quinta's NEW charge in our Amex account Cad$1343.47, the summary of charges from Priceline US$4762.52 (for the package), Amex Billing for the Package and Our Payment to the bank.

I booked a room for Dec 24t.h 2023 Confirmation number [protected].

Price trip #[protected]. I was charged 94.22. Your information showed that my payment included breakfast. There was no breakfast and the room was not clean had two minutes of hot water for shower, the hot and cold valves for the shower were backwards, TV was intermittent, floor was dirty, trash basket was full. This room was way overpriced and dirty.

Definitely not worth 94.00

Thank you

Ray Rockwell

I rented a vehicle through Priceline and they provided a total cost.

The rental company was Fox rental company. Upon my arrival to Fox rental company counter I was forced to pay a mandatory minimum insurance fee regardless of having full insurance coverage via GEICO.

I contacted Priceline customer service and was told that they cannot control the rental companies additional fees. I expressed my opinion to Priceline that why would they then provide a total cost to the consumer knowing that the rental company Will likely charge additional fees, very deceptive. Total cost and estimate cost are two different cost.

I then proceeded to contact Fox rental company and was told by their customer service representative that they DO NOT have a mandatory minimum insurance fee. They advised to return to the rental company counter and have them remove the fee and update my receipt.

The representative at the counter was rude and would not remove the mandatory minimal insurance fee.

These are deceptive tactics from both Priceline and FOX rental company and the consumer needs to be aware.

I proceeded to provide all this information on social media and was informed by my other media friends that Priceline is very deceptive and not to utilize them and that FOX rental company continues to do this as well.

these tactics are deceptive and basically theft from the consumer who is traveling and requires transportation.

Priceline company is scam. There are so many issues with this company. I am a VIP gold member. 1. Sep 25 - Qatar to MAA $183 - The flight was delayed more than 3 hours and no compensation/rescheduling was given inspite of multiple attempts on resolution. 2. Dec 4 Chennai to Paris $345 and Dec 8 Chennai to Ams $579 and Dec 5 Chennai to Ams $425 - the flights were canceled by the airlines and no refund has been given till date. I have contacted atleast 20 times but no resolution. The compensation in addition to refund can go upto $3000 for all the inconvenience. 3. Oct 25 to 31 - Novotel Goa Hotel $638 - The hotel did not provide the specified room and for the dates mentioned. No refund processed yet inspite of multiple attempts on resolution. The hotel said Priceline only can refund for the inconvenience. I will involve my attorney and complain to DOT if this persists.

I went online to secure the phone number for the Hilton Downtown Tampa so that I could book a reservation for a one night stay in April. Upon calling to book my reservation I obviously thought I was speaking with the actual Hilton and NOT a 3rd party partner.

I specifically asked the representative who assisted at least 2 times if I was speaking directly to the hotel and she said yes. I made the reservation and confirmed my name, credit card information, and email address. Additionally, I confirmed my email and was told I would receive an email confirmation. Since, I was booking for myself and one other person I wanted to send her the confirmation, and that's when I realized I never received it.

I immediately reached out to Hilton and provided them with the confirmation number when I was told they couldn't cancel my reservation because it was booked through one of their 3rd party partners. I was instructed to reach out to Pricleline, who I spent over three hours trying to resolve without any success because I kept getting an electronic voice message, which asked me for my trip# or phone number. The recording kept saying the information didn't match there records. I was referred to the chat on at least 3-4 different times where I spent most of my time waiting for someone to respond and the rest of it replying and then waiting some more only to be told that the confirmation number, which I provided didn't match any of there records.

I started this process over several times, and even explained in the chat that Hilton informed me that the reservation does indeed exist, and that the person who took my information and confirmed it, had actually put my email in incorrectly during the reservation process.

I never received the confirmation and now that they have it, along with my credit card information, they are telling me they can't help me because it's NO record of it in their system.

Hat's off to Hilton Corporate who said they would be happy to cancel, but Priceline needs to cancel it on their end first. They even told me to call Priceline back and tell them to contact the representative directly so that they could clear it up and get my reservation cancelled. Priceline basically, said I am sorry we can't call them, and we have NO Record of your reservation.

DONT EVER USE PRICELINE TAKE MY ADVIDE. Now, because someone on their staff has my personal information, I have to pay to get a credit freeze alert listed with all three-credit bureaus as well as get a new credit card issued.

Additionally, I am having to update my credit card information and see if they can flag that charge, which I am sure Priceline who says they have NO Record of the reservation, will charge me in April.

Trying to get refund for flight that was cancelled by Delta Airlines on Dec 17,2023. Since it was booked through Priceline they advised we would need to be refunded by Priceline. Still have not received a response from Priceline. Each time I call Priceline, I'm diverted to multiple customer service reps and they have no answers for me. Very frustrating. Will probably never book with Priceline again or recommend to anyone. Please contact me at [protected].

I paid Priceline the full amount for a hotel room(Comfirmation:[protected]). But the hotel was in a restricted zone and I couldn't get there. I had to cancel before I checked in. The hotel said it was Priceline's fault for selling me the room, but Priceline said they were only acting as a middleman and wouldn't give me my money back. I don't think that's right. If I bought something from Walmart, I would get a refund from Walmart, not the factory that made it.

We have a confirmed return ticket for my family of 3 traveling from DFW - MAA booked thru Priceline.com departing 25th May 2024 and returning 29th July 2024.

Delta Airline recently has made some schedule changes and removed a connection iterinary from CDG - MAA. So, we have been working with Priceline to re book this flight. However Priceline customer service isn’t advocating well enough with airline for this re booking. I request Priceline management to oversee this please. We are disappointed

On 24 Dec 23 I made a auto reservation with Priceline. My reservation was for 14 days, little did I know that returning the car early will not get a refund. I returned the auto to Alamo who stated that they only charged me for days used. I returned the car 9 days early due to a family emergency. When I called Priceline, they stated no refunds. I then requested a refund for the Federal and local taxes I paid since I paid tax for auto for 14 days and should not have paid taxes for something I did not receive. I believe the government should find out if Priceline is sending that tax dollars to the federal government. If so I should be able to obtain a tax credit on my Federal Taxes. Also, Priceline claims a reduced rate for Veterans, Not True>>>>> Since I do not have a Facetime or Tik Toc account I hope that people reading this complaint will let the public know that Priceline charges you for products not received. Also hope that the Better Business bureau take some action on this complaint. Thank You...

My little brother just passed away a few days ago in December. My family is muddling through trying to get together for a memorial for him, but we're scheduling it in Jan since none of us can afford tickets in Dec.

I found out I need one more day at the end of my trip and Priceline wants to charge me nearly $500 for those few extra hours with my family even though they know the reason. The customer service rep just keeps repeating, "I'm so sorry Miss, but this is company policy."

I'm so upset right now and don't have a way to resolve this.

I thought i booked a 3-night stay at Quality Inn Flagstaff I 40, but payment did not go through on my end and never received confirmation number so i booked with Days Inn in Flagstaff, AZ. I stayed there for 3 nights and have proof and now cannot find a number to chat with a live person about this. No one person can stay in 2 different motels at the same time and priceline.com refuses to give me my money back for the Quality Inn

Jeffrey Sweigart

Priceline ties up with international airlines in asia and europe. It sells the tickets on its portal and claims to be able to change or not, cancel or not these tickets via its portal. But this is NOT true. If your international flight is delayed or cancelled or if you have to change it for ANY reason priceline abandons you. It tells that you have to contact the airline though the ticket was bought on PRICELINE's portal. The airline will refuse to service the ticket saying it was sold by priceline to customer. This has happened with the tickets that Priceline sold for AirIndia, Thai Airasia and Malaysian airlines between 2017 and 2023. Not only do they abandon, they wont reimburse the tickets or give you a different ticket. They abandoned my wife when she was stuck in Singapore and infected with Strep viral, abandoned me when cycle Michaung hit chennai and when I was in thailand. The domestic airlines warned me to buy always from their portals and not via Priceline. Clearly Priceline lies to passengers who book tickets for non-US destinations that it owns these tickets. They refused to give anything in writing and wouldnt direct the call to the manager either,

booked a hotel and flight package to Cancun Mexico on Nov 10 2023. Was told by 2 priceline agents that this was the allinclusive price. Found out it was not allinclusive. Been trying to get this issue resolvedfor 2 weeks. Called several time,always told they will get back to me in @ to 3 days. Never have heard any response. This issue was not my fault. Can not get anyone to make a decision on how to make this right. Gerald Wolfe. email [protected]@gmail.com Trip # [protected]

On a hotel reservation it is clearly advertised that the Breakfast is included and the parking is free. In the Confirmation email if you search you can find something about the parking but nothing regarding the breakfast.

Priceline says that the reservation is made by Booking so they discharge themself of the false advertisement.

On booking Site the same hotel have with or with out breakfast and clearly says that you have to pay for the parking.

So since there was a mention in the confirmation email about the parking i was only demanding that they reimburse the Breakfast. Even though the advertisements says it is free.

these are not big amount but there is a respect of your customer principle

Book hotel with price line November 28 2023 -November 30 2023. Checked in with front desk. I always check the beds. I noticed broken glass on sheet and behind headboard. Looking more closely I could see that it was a meth pipe. I was very outraged. My husband and I have a 3 yr old that was traveling with us. Very scary if my child would of cut herself on it. Told the front desk. Didn't seem like they cared at all. pool was not open like as promised.

priceline member. trying to get a hold of priceline to find out why no car rentals are available for the next two months. I realize that you can not book cars over the phone. I am trying to get a hold of priceline to see if if it is really true that no cars are available. whenever i call priceline at their various customer service numbers i get a recording saying "please enter the priceline trip number or enter the phone number associated with the trip"...then the recording says we will get someone to talk to you and keeps repeating this message until priceline hangs up. How can i talk or text to priceline to see if it really is true that their are not any cars available for the next two months!