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Travelocity Complaints & Reviews

Travelocity / hotel stay at radisson decapolis

Mwell on Jan 6, 2019

I booked an 8 day reservation through travelocity in may 2017 at the radission decapolis in panama. Pay almost $100.00 per night for bad service, which included foul smelling rooms, being looked out of room numerous times, two days without any hot water, served half cooked chicken. Wa...

Travelocity / ochio rios, jamaica beaches resort


The Resort is overrated! First they make no mention that the resort is habituated with a copious amount of AGRESSIVE CATS - I mean to the point where they are greeting you at every restaurant -uner the table on your legs in your purse - at your room relaxing on the furniture outside of your...

Travelocity / days inn by wyndham hinckley, hinckley

D.S.1 on Oct 8, 2018

Rented a room through Travelocity, this past weekend Oct 6, 2018. Absolutely disgusting! The beds stunk like dirty body odor, the pillows reeked like body odor. The carpet had burn marks, lamp shades were broken and lamps didn't work properly. Toilet dirty, paint coming off of ceiling. $160...

Travelocity / refund, exchange or discount of missed flight

Susanarama on Oct 7, 2018

Due to a traffic backup from an accident on the interstate to the airport the morning of departure for our anniversary, we missed our check in time for departure by mins. dep 6:32, we arrived at 6:04 (close flight 30 mins before take off) Since we booked with Travelocity, they couldn't...

Travelocity / car rental in cabo with thrifty at sjd san jose del cabo

Maria Elena Vigil on Sep 26, 2018

They rent you a car with an optional full coverage. You rent with a platinum card and you are covered up to 70K. They hate the fact you did not buy their insurance and treat you horrible. You return the car as rented and they look under the car and document a scratch on the report and they...

Travelocity / car rental

kathy dahlberg on Sep 16, 2018

To whom it may concern, I am writing to get resolution to a problem that occurred renting a vehicle from Hertz in Dublin. I was traveling with 2 other colleagues from work, and was in charge of making the car rental reservation. I made the reservation through Travelocity. Itinerary #...

Travelocity / refused a refund

Brian Reeve-Hayes on Aug 23, 2018

Travelocity denyed me a refund, but provided no explantation as to why. I personally spoke to the reservation manager at the hotel in Paris, who approved the cancellation, which is verified in the email exchange I shared with Travelocity. Refusing a refund is absolutely unacceptable for...

Travelocity / aig travel insurance and deceptive and deceptive and discriminatory practices by travelocity

Glenn Douglas Gould on Aug 22, 2018

I booked a trip August 2nd for one night on August 3rd. Trip 7370820914739. I was Leary of bollocking due to the pending weather and my debilitating chronic anxiety caused by driving in the rain. When Travelocity offered me trip insurance I was excited to receive peace of mind about my...

Travelocity / change/cancellation of a flight

Karimanzira on Aug 13, 2018

I had a flight delay yesterday on another flight booking and was going to miss my Johannesburg-Windhoek flight. I contacted Travelocity through Facebook and even your Call Centre. I could not input my number (being outside the US and Canada) for a call-back from your Customer Service...

Travelocity / days inn by wyndham cleveland lakewood hotel, cleveland, oh

BVoelker on Aug 10, 2018

This hotel is a SCAM, HEALTH HAZARD, AND FIRE HAZARD. August 2nd, 2018 we arrived to stay in Room 211. It is by far the dirtiest hotel room I've ever seen. I have photos of the smoke alarm dangling by wires off the wall, random holes drilled in the tv stand, piece of food and toothpick left under...

Travelocity / flight reservation

Vrushali Tole on Aug 2, 2018

We were travelling from Boston to Rome and back, when showing the deal, they showed us the tickets for premium economy class, we reached at the airport and found out we don't have reservations. Nightmare of 5 hrs on the call, we had to miss the flight and they booked us on another flight for...

Travelocity / flight change charges

Edwin Whitelaw on Aug 1, 2018

Wife and I in Ukraine did online flight change accepting the $300/ticket change fee and some reasonable fare adjustment. Instead billed over $4000! We had booked 2 adults as a RT flight (UA Conf # GH42YK, Lufthansa PE5Y5J - TO Itinerary # 7336491251092) from Roanoke, VA to Kiev through...

Travelocity / flight cancellation

Jennifer Risberg on Jun 3, 2018

I am having an issue with an upcoming flight reservation. I have tried twice now to cancel or change my flight. I did purchase the insurance Incase of an illness, but trying to use it is next to impossible!!! My second call I requested to cancel my flight all together and the csr said I...

Travelocity / hotel booking

Joel01 on May 28, 2018

Itinerary: 7353307880606 - Case ID : [REQ:S-160995798] I booked the City Line Hotel on Travelocity on the 19th of May, 2018. I proceeded to call the hotel to confirm the reservation. During the call, I was informed by the hotel that they were fully booked and there wasn't supposed to be an...

Travelocity / hotel reservation #7353243185126, the welcome inn nightly and extended stay quincy (illinois)

Stuart Katz on May 27, 2018

On 19 May, 2018 I received a six page confirmation from for a hotel reservation at "Welcome Inn Nightly and Extended Stay Quincy. The property is at 200 Main St. Quincy IL, 62301. The rate guaranteed was $79.80. The first line of your confirmation was: "Thanks! Your reservation i...

Travelocity / travel insurance

Dulan21774 on May 24, 2018

I bought plane tickets to go to Oregon. I had a work event come up and was unable to go. I tried having them change my flight to 1 day later which they would not do, so I then filed a claim with the insurance I had bought on travelicity's website. They denied the claim and took my $1, 000...

Travelocity / cruise

pkkumar on May 6, 2018

we were checking one cruise booking on Travelocity portal putting our credit card check the last page and our creditcard has been charged without putting CVV and generating OTP although we have not received any msg. So i will be needing help in getting refund of my booking. We have...

Travelocity / upgrade to first class

Angelina2 on Apr 26, 2018

before completing a booking with an upgrade, I called to ask agent if BOTH flights departing and returning would be eligible for the upgrade price and she insured me they would be. Tried to make seat arrangements and was told it was for only 1 flight. I've been on the phone with them for...

Travelocity / double charged

Greg Burke on Apr 26, 2018

A couple of weeks ago I stayed in LaGrange, GA. I made he reservations through Travelocity and paid on-line through PayPal. When I arrived at the motel (Roadway Inn) the desk clerk charged me again. That constituted a double charge. He said the Travelocity had not paid them, but when I...

Travelocity / contact

Mark A Swift on Apr 23, 2018

My name is Mark A Swift and I stayed American Best Inn, 12001 N I35 service Rd. On the April 6, 2018, the motel charged me for $54.43 That night and I checked out on the 7th, 10.00am and here's where the problem begins travelocity charged me for the 7th and the 8th $64.21, which I wa...