The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Travelocity Complaints & Reviews

Travelocity / change/cancellation of a flight

Karimanzira on Aug 13, 2018

I had a flight delay yesterday on another flight booking and was going to miss my Johannesburg-Windhoek flight. I contacted Travelocity through Facebook and even your Call Centre. I could not input my number (being outside the US and Canada) for a call-back from your Customer Service...

Travelocity / days inn by wyndham cleveland lakewood hotel, cleveland, oh

BVoelker on Aug 10, 2018

This hotel is a SCAM, HEALTH HAZARD, AND FIRE HAZARD. August 2nd, 2018 we arrived to stay in Room 211. It is by far the dirtiest hotel room I've ever seen. I have photos of the smoke alarm dangling by wires off the wall, random holes drilled in the tv stand, piece of food and toothpick left under...

Travelocity / flight reservation

Vrushali Tole on Aug 2, 2018

We were travelling from Boston to Rome and back, when showing the deal, they showed us the tickets for premium economy class, we reached at the airport and found out we don't have reservations. Nightmare of 5 hrs on the call, we had to miss the flight and they booked us on another flight for...

Travelocity / flight change charges

Edwin Whitelaw on Aug 1, 2018

Wife and I in Ukraine did online flight change accepting the $300/ticket change fee and some reasonable fare adjustment. Instead billed over $4000! We had booked 2 adults as a RT flight (UA Conf # GH42YK, Lufthansa PE5Y5J - TO Itinerary # 7336491251092) from Roanoke, VA to Kiev through...

Travelocity / flight cancellation

Jennifer Risberg on Jun 3, 2018

I am having an issue with an upcoming flight reservation. I have tried twice now to cancel or change my flight. I did purchase the insurance Incase of an illness, but trying to use it is next to impossible!!! My second call I requested to cancel my flight all together and the csr said I...

Travelocity / hotel booking

Joel01 on May 28, 2018

Itinerary: 7353307880606 - Case ID : [REQ:S-160995798] I booked the City Line Hotel on Travelocity on the 19th of May, 2018. I proceeded to call the hotel to confirm the reservation. During the call, I was informed by the hotel that they were fully booked and there wasn't supposed to be an...

Travelocity / hotel reservation #7353243185126, the welcome inn nightly and extended stay quincy (illinois)

Stuart Katz on May 27, 2018

On 19 May, 2018 I received a six page confirmation from for a hotel reservation at "Welcome Inn Nightly and Extended Stay Quincy. The property is at 200 Main St. Quincy IL, 62301. The rate guaranteed was $79.80. The first line of your confirmation was: "Thanks! Your reservation i...

Travelocity / travel insurance

Dulan21774 on May 24, 2018

I bought plane tickets to go to Oregon. I had a work event come up and was unable to go. I tried having them change my flight to 1 day later which they would not do, so I then filed a claim with the insurance I had bought on travelicity's website. They denied the claim and took my $1, 000...

Travelocity / cruise

pkkumar on May 6, 2018

we were checking one cruise booking on Travelocity portal putting our credit card check the last page and our creditcard has been charged without putting CVV and generating OTP although we have not received any msg. So i will be needing help in getting refund of my booking. We have...

Travelocity / upgrade to first class

Angelina2 on Apr 26, 2018

before completing a booking with an upgrade, I called to ask agent if BOTH flights departing and returning would be eligible for the upgrade price and she insured me they would be. Tried to make seat arrangements and was told it was for only 1 flight. I've been on the phone with them for...

Travelocity / double charged

Greg Burke on Apr 26, 2018

A couple of weeks ago I stayed in LaGrange, GA. I made he reservations through Travelocity and paid on-line through PayPal. When I arrived at the motel (Roadway Inn) the desk clerk charged me again. That constituted a double charge. He said the Travelocity had not paid them, but when I...

Travelocity / contact

Mark A Swift on Apr 23, 2018

My name is Mark A Swift and I stayed American Best Inn, 12001 N I35 service Rd. On the April 6, 2018, the motel charged me for $54.43 That night and I checked out on the 7th, 10.00am and here's where the problem begins travelocity charged me for the 7th and the 8th $64.21, which I wa...

Travelocity / refund is not been done on air tickets.

Hester Steenkamp on Apr 5, 2018

Request a refund from travelocity for xakydg argentenas : Ticket 0447035202034 wd steenkamp ticket 0447035202035 hc steenkamp asuncion (asu) - buenos aires (eze) cancelled 2018/01/18 booking no 7319964904108 : 2018/01/18 the reservation code is : viwccq 07/02/2018 PZ725 Latam Airline...

Travelocity / travelocity/payless car rental

Kristin Louise on Apr 2, 2018

Travelocity is involved in a nationwide scam with Payless Car Rental which was exposed on ABC news. They charged me more than twice the quoted price and then Travelocity would not assist with the problem. There is a nationwide class action suit against the company (Payless) and Travelocity...

Travelocity / customer service

Ronnydeww on Mar 17, 2018

Date: Ongoing, March 17th (today) Name Ron Alexander Resolution: Change package from european to unlimited experience Wife and I called to book a trip to cancun with a $1000 voucher included. We asked the guy at travelocity if we could use the $1000 voucher however we wanted and he said ye...

Travelocity / travelocity travel ins.

fireboss70# on Feb 24, 2018

I purchased a travel ins. policy with a booked flight and travelocity cancelled my policy without my knowledge or permission!! I emailed them to not cancel but it did not do any good.I sent copies of the emails 02/18/2018 and as of 02/24/2018 no reply.I went to their corp website and got...

Travelocity / cancellation plan scam

DatFox on Feb 9, 2018

They use TravelGuard, but say before you purchase a ticket that it is a cancellation plan guaranteed to return your money if you have to cancel. It's travel insurance, and they will not refund my money when I had to cancel the flight due to the traveler not being able to get to the...

Travelocity / flight adjustment

MossM on Feb 9, 2018

ticket# 2057039082783 Travelocity web site claims customer satisfaction, free cancellation and fee free flight changes. What is not revealed is that it has to be done in 24 hours. I found cheaper flights and realized my flight dates were wrong, I have called your customer service reps many...

Travelocity / no refund after 4 months still!

John Luft on Dec 19, 2017

I booked a flight and it was charged to my Mastercard on April 3, 2017, with insurance. I ended up having to cancel it because the airlines changed the flight and it was an extensive amount of additional time to get to my destination. I cancelled the flight in August, 2017 and was promised...

Travelocity / ticket cancellation refund

Elizabeth Gonese on Nov 22, 2017

Following failure to travel by my son in August 2016, I tried to rebook in May 2017. On between 22 May and 1st June- I communicated with Travelocity enquiring about my airline credit- I was referred to many different agents and finally on 1st June was assured that ticket had been cancelled...