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Travelocity Complaints & Reviews

Travelocity / cruise

pkkumar on May 6, 2018

we were checking one cruise booking on Travelocity portal putting our credit card check the last page and our creditcard has been charged without putting CVV and generating OTP although we have not received any msg. So i will be needing help in getting refund of my booking. We have...

Travelocity / upgrade to first class

Angelina2 on Apr 26, 2018

before completing a booking with an upgrade, I called to ask agent if BOTH flights departing and returning would be eligible for the upgrade price and she insured me they would be. Tried to make seat arrangements and was told it was for only 1 flight. I've been on the phone with them for...

Travelocity / double charged

Greg Burke on Apr 26, 2018

A couple of weeks ago I stayed in LaGrange, GA. I made he reservations through Travelocity and paid on-line through PayPal. When I arrived at the motel (Roadway Inn) the desk clerk charged me again. That constituted a double charge. He said the Travelocity had not paid them, but when I...

Travelocity / contact

Mark A Swift on Apr 23, 2018

My name is Mark A Swift and I stayed American Best Inn, 12001 N I35 service Rd. On the April 6, 2018, the motel charged me for $54.43 That night and I checked out on the 7th, 10.00am and here's where the problem begins travelocity charged me for the 7th and the 8th $64.21, which I wa...

Travelocity / refund is not been done on air tickets.

Hester Steenkamp on Apr 5, 2018

Request a refund from travelocity for xakydg argentenas : Ticket 0447035202034 wd steenkamp ticket 0447035202035 hc steenkamp asuncion (asu) - buenos aires (eze) cancelled 2018/01/18 booking no 7319964904108 : 2018/01/18 the reservation code is : viwccq 07/02/2018 PZ725 Latam Airline...

Travelocity / travelocity/payless car rental

Kristin Louise on Apr 2, 2018

Travelocity is involved in a nationwide scam with Payless Car Rental which was exposed on ABC news. They charged me more than twice the quoted price and then Travelocity would not assist with the problem. There is a nationwide class action suit against the company (Payless) and Travelocity...

Travelocity / customer service

Ronnydeww on Mar 17, 2018

Date: Ongoing, March 17th (today) Name Ron Alexander Resolution: Change package from european to unlimited experience Wife and I called to book a trip to cancun with a $1000 voucher included. We asked the guy at travelocity if we could use the $1000 voucher however we wanted and he said ye...

Travelocity / travelocity travel ins.

fireboss70# on Feb 24, 2018

I purchased a travel ins. policy with a booked flight and travelocity cancelled my policy without my knowledge or permission!! I emailed them to not cancel but it did not do any good.I sent copies of the emails 02/18/2018 and as of 02/24/2018 no reply.I went to their corp website and got...

Travelocity / cancellation plan scam

DatFox on Feb 9, 2018

They use TravelGuard, but say before you purchase a ticket that it is a cancellation plan guaranteed to return your money if you have to cancel. It's travel insurance, and they will not refund my money when I had to cancel the flight due to the traveler not being able to get to the...

Travelocity / flight adjustment

MossM on Feb 9, 2018

ticket# 2057039082783 Travelocity web site claims customer satisfaction, free cancellation and fee free flight changes. What is not revealed is that it has to be done in 24 hours. I found cheaper flights and realized my flight dates were wrong, I have called your customer service reps many...

Travelocity / no refund after 4 months still!

John Luft on Dec 19, 2017

I booked a flight and it was charged to my Mastercard on April 3, 2017, with insurance. I ended up having to cancel it because the airlines changed the flight and it was an extensive amount of additional time to get to my destination. I cancelled the flight in August, 2017 and was promised...

Travelocity / ticket cancellation refund

Elizabeth Gonese on Nov 22, 2017

Following failure to travel by my son in August 2016, I tried to rebook in May 2017. On between 22 May and 1st June- I communicated with Travelocity enquiring about my airline credit- I was referred to many different agents and finally on 1st June was assured that ticket had been cancelled...

Travelocity / accommodations

brandy keith on Nov 16, 2017

My daughter and I went on a trip to see my son who is in the military. We got to the hotel which was gross!! There were homeless people living under the stairs garbage everywhere. The room I fixed the toilet myself, had to go buy pillows and pillow cases, scrubbed the floors 3 times which...

Travelocity / buying insurance for my trip

Marijose on Oct 29, 2017

Purchased tickets paid 470 called yesterday after to add insurance spoke 3 customer service rep who were nice and tried to help. They kept saying to try back and I did and nothing worked they kept saying it might be a system error, I then again tried this morning before the option is gone...

Travelocity / hotel booking

Mary jo Terrell on Oct 25, 2017

Reservation 7304844771096 for 10/26 depart 10/27/17. I tried to cancel reservation due to the fact they were hit by hurricane harvey. they had water and are not in operation at this time. you people said I did tried to cancel to late and will be charged. I was in the phone with your people...

Travelocity / car rental toronto - insurance

Lucas123456789 on Oct 13, 2017

I rented a car from travelocity in sep 30 and they charged me CAD 28.24 for insurance, instead of the CAD 11.00 announced in the website. I already contacted them by Facebook Messenger, and the attendant told me he can't do anything, this is the correct amount. Insent him the images (I...

Travelocity / booked an airline ticket online

Unsatisfied1111 on Oct 13, 2017

Hi! I booked two airline tickets online to depart from CLT on 10/24 at 6:48pm UNITED. Returning back on 10/28. I paid for a cancellation plan. However, on the itinerary showed morning time instead of evening time. Immediately, I looked up their number and called them. There was a recording...

Travelocity / the money is gone for nothing

K. Jones on Oct 11, 2017

They charged me twice after I booked the tickets and didn't send me the tickets themselves. They refused their fault and said that the issue comes from my bank. No problem. I called my bank and they said that the payment was held twice from the Travelocity side. I shared this information with...

Travelocity / I would never use again

Randy Baggett on Aug 18, 2017

I booked a nonstop flight through Travelocity. After one week I got an email from them saying that my flight was cancelled and to rebook the ticket I have to pay $200. I also noticed a suspicious activity from the agency on my credit card. Without telling me they charged $68. I decided to...

Travelocity / worst service ever

rashrag12 on Aug 16, 2017

I tried to buy tickets through their website but didn't succeed. So I called them and spent 4 hours of my life talking to their useless customer support. I would be happy if they had helped me, but they hadn't. Feels like I just wasted days and hours trying to fix my problem and got...