Menu
Login
Priceline advertised a $36.71/day rental deal on a full-size sedan to be supplied by one of five car rentals. I booked for three days that came to $146.64 taxes and fees included. I added their insurance coverage for $13/day for a total of $185.54. The day after, I saw that $268.42 was withdrawn from my account and I went to my email to check the confirmation. Then I discovered that the rental has been assigned to Alamo and the rate changed to $55.29. I went back to Priceline online and put the same information and received the same advertised $36.71/day rate. I called Priceline and was told that it was nonrefundable and no cancellation. I was directed to read the contract.
Priceline is engaged in false advertising and changes rate in the middle of the checkout process after I have already agreed with the initial charge. Since I was using my phone with preset address and card information, I went on to submit not knowing their sleek practices. Alamo indicated that they encourage renters to use their website to avoid these scam practices. I talked to customer service agent and supervisor to no avail.
Desired outcome: 1) Cancel my reservation or stick with their advertised rate online. 2) I would like Better Business Bureau or any fraud detective and enforcement agency to stop this scamming practice.
Day we were departing Vegas our car from Fox thru Priceline fob Didn’t work! Called Fox roadside assistance told leave car at hotel and take a cab. What a Mess almost Missed our flight home to Canada and for All the calls and emails to see if car was transferred back to Fox! They wanted to compensate us $100 credit, which we said No! We wanted Our upgrade paid for Nope! RUN from Priceline!