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Priceline.com

Priceline.com review: Priceline car rental ( 1 comment)

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2:02 pm EDT
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Priceline advertised a $36.71/day rental deal on a full-size sedan to be supplied by one of five car rentals. I booked for three days that came to $146.64 taxes and fees included. I added their insurance coverage for $13/day for a total of $185.54. The day after, I saw that $268.42 was withdrawn from my account and I went to my email to check the confirmation. Then I discovered that the rental has been assigned to Alamo and the rate changed to $55.29. I went back to Priceline online and put the same information and received the same advertised $36.71/day rate. I called Priceline and was told that it was nonrefundable and no cancellation. I was directed to read the contract.

Priceline is engaged in false advertising and changes rate in the middle of the checkout process after I have already agreed with the initial charge. Since I was using my phone with preset address and card information, I went on to submit not knowing their sleek practices. Alamo indicated that they encourage renters to use their website to avoid these scam practices. I talked to customer service agent and supervisor to no avail.

Desired outcome: 1) Cancel my reservation or stick with their advertised rate online. 2) I would like Better Business Bureau or any fraud detective and enforcement agency to stop this scamming practice.

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tracey cyr
Edmonton, CA
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Oct 19, 2023 8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Day we were departing Vegas our car from Fox thru Priceline fob Didn’t work! Called Fox roadside assistance told leave car at hotel and take a cab. What a Mess almost Missed our flight home to Canada and for All the calls and emails to see if car was transferred back to Fox! They wanted to compensate us $100 credit, which we said No! We wanted Our upgrade paid for Nope! RUN from Priceline!

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