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Priceline.com Customer Care Service

Priceline.com LLC

800 Connecticut Ave
Norwalk
Connecticut
United States - 06854

Customer Support Phone Numbers

Fax:
+1 203 299 8918 0 0
 

Priceline.com Complaints & Reviews

Priceline.com / hotel booking

Mi
Mickey84 on May 25, 2017
I booked 2 rooms at Waldorf Astoria Orlando through Priceline . Took one room for 600 dollars and the second one I payed 1200 dollars ( payed extra for kicthen and larger room 975 square feet as I have 2 small kids ) . When I reached hotel I got the exact same small rooms without kicthen...

Priceline.com / customer service

Mi
Michelle in Atlanta on May 24, 2017
After using Priceline for numerous years I had a question I needed answered before I bought my hotel room. I called them and the automated told me that without a current booking attached to my phone number that I would need to try the web chat. So I did. "Olga" was not only pressing...

Priceline.com / airline ticket purchase

Vi
Virginia Gay on May 23, 2017
I bought a ticket from your site a few weeks ago for $525. The exact same ticket is now $477. When I called for a refund of the difference, I was told the " Best Price Guarantee" is only valid for 24 hours. That is ridiculous. If it was on another site I would still be annoyed, but would...

Priceline / non refundable reservation

Ma
Mark Harnishfeger on May 20, 2017
I am incredibly frustrated and angry at "your non-refundable position" on a car reservation that I made for July 13, 2017. We just received word that we could be picked up by our family instead. On 5/20/17 I called an agent to cancel the reservation and was told that my reservation wa...

Priceline.com / customer service line

Mi
Michelle Lambeth Cecil on May 17, 2017
Tried to call to switch to a later flight on the same day so that there wouldn't be a long layover. Had both flight numbers, I thought that would help, only to be disconnected once and put on hold 3 times for a total of 50 minutes. Than was told there was an error and they couldn't help ...

Priceline.com / hotel room

Ja
Janet Miranda on May 16, 2017
I made a reservation, once i paid the hotel became non exchangeable non refundable, originally there was a free cancellation tab available. I woke with 3 different people, they won't even try to help. I have a reservation from 1-4 of june and i want to change it from 2-5. They did not care...

Priceline.com / hertz rental

Ja
Jack Herrick on May 10, 2017
Sunday May 7, 2017/ Priceline trip # 293-978-772-62/ John Herrick/ jackherrick@bellsouth.net. I was not allowed to rent the Hertz car Priceline booked. The Hertz agent at the JAX airport insisted they required 2 forms of govt. issued picture ID when using a debit card. The Priceline "Important...

Priceline.com / rental cars

Po
poojam on May 8, 2017
Hi On 5th May 2017, I had booked a car with National through Priceline. While doing the booking there was no mention on the website about the fact that vehicle cannot be given to a person with "Probationary Auto License". It said Valid driving license and a probationary auto license is a valid...

Priceline.com / extra charge $ 150.

Ja
jameel mohammed on May 3, 2017
On wed April 19 United Airlines Flight # 8361 at 12:05 Ticket #0168603958346 I was there at 10:40 self-check- In counter computer couldn't trace my reservation I ask the representative even he wasn't able to do that, then they sent me to Air Canada counter at 11:00 after a long line up the...

Priceline.com / Cruise

Jo
Joe Hunt Iii on May 1, 2017
We have had many cruises and trips during the past 60 years all over the world, including hotel and 3 cruise purchases through Priceline. The latest was last September. We purchased another week long cruise for this fall. We are also arranging for another cruise for a large number of family...

Priceline.com / They made a mistake

Ki
Kitsky on Apr 28, 2017
I was disappointed with my experience with Priceline. They made a mistake in my reservation and I had issues with the hotel. I tried to get at least a partial refund, but these guys refused and said that was impossible. Because of their mistake I had so much trouble and they refused to take...

Priceline.com / Filthy hotel room with ants and broken bed

Ra
Rabia Chaudhry on Apr 23, 2017
We booked hotel at Santa Fe Suites with Iternary number 144-640-462-66 and and 144-640-462-66. We have a 9 month baby, the hotel offered no mattress, crib bed nothing for th baby. They told us they would give us a sheet to put on the floor and she could sleep there ... where there were...

Priceline.com / Zero customer service provided

To
Tom Scorza on Apr 20, 2017
I booked a hotel in Savannah and inadvertently selected a reservation where you pay the full amount up front. I called Priceline to notify them of my mistake and to rectify the issue and was told they could not help me per the FINE PRINT saying no cancellations or adjustments allowed to my...

Priceline.com / Charged twice

Ri
Ricki B on Apr 15, 2017
I booked a hotel room thru Priceline. I get to the hotel and they do not have a reservation for me. I go to another hotel down the road that is from the same hotel chain to see if I was book there by mistake, and no luck. I spent a hr in the lobby trying to resolve this with the hotel. I...

Priceline.com / Constantly unhappy with service provided

Ja
James ertz on Apr 12, 2017
My wife and I have booked with you a few times now. We have been unhappy with the hotel and room type for all but one. I try and plan a nice night for it to be ruined and at the very least find it to be the same price as a normal room if I had booked it myself. Maybe it was a mistake but...

Priceline.com / Flight schedule changed by airline

St
Steven7538 on Apr 7, 2017
I have purchased tickets that are going to Toronto, Canada. I got an email from Priceline.come saying that the flight schedule has been chanaged and will be arrived one hour 27 minutes later than scheduled so I called Travel service center to ask them for another option (another tickets or...

Priceline.com / Date of stay changed in system for two rooms and my card was charged

Ka
Kat8888 on Apr 6, 2017
I booked two rooms for the night of July 29, 2017 and without my knowledge, priceline used a third party for the hotel rooms to handle the booking. I had checked the date before confirming the booking and went to print out the details today to send my uncle who I am going there to visit in...

Priceline.com / Car rental

Le
lenao on Apr 4, 2017
I made flight and Car rental reservations for 04/07/2017 and I was trying to obtain a detail summary of the taxes applied to my rental, which were more than the actual rental charge, and no one could tell me. I was told that I could not cancel. I just want a detailed summary, that's all. Also, if I cannot get that information I would like a return.

Priceline.com / Rental car reservations double booked

Dm
D.M.Morris on Apr 3, 2017
I made airline and car reservations one plus months ago through Priceline. 2/9/2017. Today ( 4/3/2017) I checked airline reservation and saw price line ad for car rental. I followed through on ad and inadvertently double booked another car. For same date, time. I would like to be refunded...

Priceline.com / Paid for round trip ticket, received one way

Ka
Kayla Henry on Apr 2, 2017
I, on my sister-in-law's behalf booked a round trip ticket for her and her husband on Priceline. Right up until I hit the button that accepts your payment did it show BOTH legs of the trip on the itinerary. Only after accepting the payment did it boot out the return leg of the trip...

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