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1.4 1008 Reviews

Priceline.com Complaints Summary

87 Resolved
918 Unresolved
Our verdict: If considering services from Priceline.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Priceline.com reviews & complaints 1008

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4:17 pm EST
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Priceline.com incorrect advertisement of hotel for booking

hotel room and amenities advertised for executive grand deluxe room at the shilla seoul became a double deluxe room after booking confirmation.

When contacting customer service, the excuse given for not offering any assistance was that the booking was via a sister company, when clearly the advertisement and booking was made via priceline.

no resolution in the end

Claimed loss: 8000 cad

Desired outcome: Apology and honoring the advertised booking - executive grand deluxe at the shilla Seoul at no extra charge

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10:48 pm EST
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Priceline.com - Rental car booking

I had booked my bundle reservation Flight, Hotel and Rental Car with PriceLine.com, My flight was supposed to arrive at 12:30 AM in the morning so my rental car pick up was at 1:00 AM. It was ACE Rental Car, when we reached rental car shuttle location from where I was supposed to get shuttle. We waited 30 mins at Airport but there was no shuttle, then I...

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9:11 pm EST
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Priceline.com lies

When I purchased my original airline ticket I was told that my flight was supposed to be a morning arrival instead they gave me a late evening arrival. I had to make a change because I am meeting a group in the morning hours. I am asking for a full refund of the ticket change price of $442.00 as this is a financial stain on me. PLease let me know ASAP of your decision. Thank You

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1:05 pm EST
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Priceline.com - No refund issued for canceled tickets

I bought 4 airplane tickets on 2/3/2023 through Priceline.com to get to Seville, Spain from JFK for Arkady Mavashev, Rena Mavashev, Mark Shakarov, Bela Shakarov, and got confirmation and ticket numbers from Priceline (Priceline confirmation is attached). On October 5, 2023 we decided to check in online on TAP Airline site. The check in did not go through...

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8:54 am EST
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Priceline.com - Carry on baggage information misleading (fraud)

I booked flights on Priceline in November 2023. The departure flight was from Edmonton to Toronto, on December 24; and the return flight was from Montreal to Edmonton, on December 31. It is shown on the itinerary that carryon luggages are included in the fee (the screenshots are attached), however, when I checked in on the Porter Airlines website, carryon...

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9:28 pm EST
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Priceline.com - Booked wrong room

Back in September 2023 we booked 5 rooms which were all confirmed via email as the following: 1 King Bed - Oceanfront Room (for all 5 rooms). We had reviewed the Hilton Hilton Vallarta Riviera and noticed there are different rooms and price points. The difference in the rooms as per PRICELINE's website it clearly shows the difference between Partial Ocean...

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10:08 am EST
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Priceline.com Charging twice for my airline ticket!

I purchased an airline ticket through Priceline. When checking my bank account, I noticed two charges from Priceline. One was the original cost of the flight, the second was the cost of the flight plus the insurance I purchased. I have called several times, and was told to check with my bank as this was just a pre-authorization and would drop off. So I spoke with my bank and they confirmed that this was NOT a pre-authorization and that I was charged the original amount. When calling customer service, I continually heard, I’m so sorry, I have sent an email marking it urgent. No compensation for the stress and anxiety they have caused me, and was told I would hear back in 3-5 business days. This is NOT good customer service, and I am very disappointed with this company as this is my first time using them.

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5:52 pm EST
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Priceline.com - Hotel booking

We booked our vacation package with Priceline. Priceline sent out trip confirmation, we paid for the package through our Amex acct amounting to US$4762.57 which covers for our flight, hotels and car. We have 2 hotel reservations both in La Quinta Fresno, both confirmed and fully paid with the package. We later found out that we were charged by La Quinta...

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9:01 pm EST
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Priceline.com Americas Best Value Inn and Suites Bakersfield Ca

I booked a room for Dec 24t.h 2023 Confirmation number [protected].

Price trip #[protected]. I was charged 94.22. Your information showed that my payment included breakfast. There was no breakfast and the room was not clean had two minutes of hot water for shower, the hot and cold valves for the shower were backwards, TV was intermittent, floor was dirty, trash basket was full. This room was way overpriced and dirty.

Definitely not worth 94.00

Thank you

Ray Rockwell

Desired outcome: Partial refund

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11:10 am EST
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Priceline.com - Their deceptive practices

I rented a vehicle through Priceline and they provided a total cost. The rental company was Fox rental company. Upon my arrival to Fox rental company counter I was forced to pay a mandatory minimum insurance fee regardless of having full insurance coverage via GEICO. I contacted Priceline customer service and was told that they cannot control the rental...

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12:18 am EST
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Priceline.com Bad Customer Service - Wrong Charges - Loss of Mental Peace

Priceline company is scam. There are so many issues with this company. I am a VIP gold member. 1. Sep 25 - Qatar to MAA $183 - The flight was delayed more than 3 hours and no compensation/rescheduling was given inspite of multiple attempts on resolution. 2. Dec 4 Chennai to Paris $345 and Dec 8 Chennai to Ams $579 and Dec 5 Chennai to Ams $425 - the flights were canceled by the airlines and no refund has been given till date. I have contacted atleast 20 times but no resolution. The compensation in addition to refund can go upto $3000 for all the inconvenience. 3. Oct 25 to 31 - Novotel Goa Hotel $638 - The hotel did not provide the specified room and for the dates mentioned. No refund processed yet inspite of multiple attempts on resolution. The hotel said Priceline only can refund for the inconvenience. I will involve my attorney and complain to DOT if this persists.

Claimed loss: 5000

Desired outcome: Refund/Compensation

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3:25 pm EST
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Priceline.com - Can not cancel a reservation. Additionally, priceline said they had no record of the reservation.

I went online to secure the phone number for the Hilton Downtown Tampa so that I could book a reservation for a one night stay in April. Upon calling to book my reservation I obviously thought I was speaking with the actual Hilton and NOT a 3rd party partner. I specifically asked the representative who assisted at least 2 times if I was speaking directly...

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11:56 am EST
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Priceline.com Flight refund for cancellation by Airline

Trying to get refund for flight that was cancelled by Delta Airlines on Dec 17,2023. Since it was booked through Priceline they advised we would need to be refunded by Priceline. Still have not received a response from Priceline. Each time I call Priceline, I'm diverted to multiple customer service reps and they have no answers for me. Very frustrating. Will probably never book with Priceline again or recommend to anyone. Please contact me at [protected].

Claimed loss: approx. $2000

Desired outcome: full refund

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12:31 pm EST
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Priceline.com Hotel

I paid Priceline the full amount for a hotel room(Comfirmation:[protected]). But the hotel was in a restricted zone and I couldn't get there. I had to cancel before I checked in. The hotel said it was Priceline's fault for selling me the room, but Priceline said they were only acting as a middleman and wouldn't give me my money back. I don't think that's right. If I bought something from Walmart, I would get a refund from Walmart, not the factory that made it.

Claimed loss: $121.28

Desired outcome: Refund $121.28

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8:06 am EST
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Priceline.com Flight booking - priceline trip #41327724518

We have a confirmed return ticket for my family of 3 traveling from DFW - MAA booked thru Priceline.com departing 25th May 2024 and returning 29th July 2024.

Delta Airline recently has made some schedule changes and removed a connection iterinary from CDG - MAA. So, we have been working with Priceline to re book this flight. However Priceline customer service isn’t advocating well enough with airline for this re booking. I request Priceline management to oversee this please. We are disappointed

Desired outcome: Flight booking from DFW to MAA to be rebooked thru any connection from DFW - MAA with 1 stop ( per original booking please )

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5:39 pm EST
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Priceline.com - Priceline auto rentals

On 24 Dec 23 I made a auto reservation with Priceline. My reservation was for 14 days, little did I know that returning the car early will not get a refund. I returned the auto to Alamo who stated that they only charged me for days used. I returned the car 9 days early due to a family emergency. When I called Priceline, they stated no refunds. I then...

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2:39 pm EST
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Priceline.com Customer Service

My little brother just passed away a few days ago in December. My family is muddling through trying to get together for a memorial for him, but we're scheduling it in Jan since none of us can afford tickets in Dec.

I found out I need one more day at the end of my trip and Priceline wants to charge me nearly $500 for those few extra hours with my family even though they know the reason. The customer service rep just keeps repeating, "I'm so sorry Miss, but this is company policy."

I'm so upset right now and don't have a way to resolve this.

Desired outcome: Please, please, just change the date

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7:29 pm EST
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Priceline.com booking

I thought i booked a 3-night stay at Quality Inn Flagstaff I 40, but payment did not go through on my end and never received confirmation number so i booked with Days Inn in Flagstaff, AZ. I stayed there for 3 nights and have proof and now cannot find a number to chat with a live person about this. No one person can stay in 2 different motels at the same time and priceline.com refuses to give me my money back for the Quality Inn

Jeffrey Sweigart

Desired outcome: I want my $137.61 back

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9:42 am EST
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Priceline.com - 3rd time abandoned by priceline

Priceline ties up with international airlines in asia and europe. It sells the tickets on its portal and claims to be able to change or not, cancel or not these tickets via its portal. But this is NOT true. If your international flight is delayed or cancelled or if you have to change it for ANY reason priceline abandons you. It tells that you have to...

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3:10 pm EST
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Priceline.com hotel flight package

booked a hotel and flight package to Cancun Mexico on Nov 10 2023. Was told by 2 priceline agents that this was the allinclusive price. Found out it was not allinclusive. Been trying to get this issue resolvedfor 2 weeks. Called several time,always told they will get back to me in @ to 3 days. Never have heard any response. This issue was not my fault. Can not get anyone to make a decision on how to make this right. Gerald Wolfe. email [protected]@gmail.com Trip # [protected]

Desired outcome: I would appreciate a response. Willing to pay for allinclusive price at time of booking 1300 perperson

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Priceline.com In-depth Review

Website Design and User Experience: The website design of Priceline.com is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Products and Services: Priceline.com offers a wide range of products and services, catering to various travel needs. From flights and hotels to car rentals and vacation packages, they have it all. The extensive selection ensures that users can find the perfect option to suit their preferences and budget.

Pricing and Discounts: Priceline.com is known for its competitive pricing and attractive discounts. They offer exclusive deals and discounts on flights, hotels, and rental cars, allowing users to save money on their travel expenses. The "Name Your Own Price" feature also enables users to bid for the best prices, adding an element of excitement to the booking process.

Customer Service and Support: Priceline.com provides excellent customer service and support. Their dedicated support team is available 24/7 to assist users with any queries or issues they may have. The prompt and helpful responses ensure that users feel valued and supported throughout their booking journey.

Booking Process and Ease of Use: The booking process on Priceline.com is straightforward and user-friendly. The website guides users through each step, making it easy to select and book their desired travel options. The streamlined process ensures a hassle-free experience, saving users time and effort.

Transparency and Trustworthiness: Priceline.com maintains a high level of transparency and trustworthiness. They provide detailed information about each travel option, including photos, reviews, and ratings from other users. This transparency helps users make informed decisions and ensures that they can trust the information provided on the website.

Mobile App Functionality: Priceline.com's mobile app offers excellent functionality, allowing users to book and manage their travel plans on the go. The app is user-friendly and responsive, providing a seamless experience across different devices. Users can easily access their bookings, receive notifications, and make changes or cancellations conveniently.

Loyalty Program and Rewards: Priceline.com offers a loyalty program called Priceline VIP, which rewards users with exclusive benefits and discounts. Members can earn points on their bookings, which can be redeemed for future travel expenses. The loyalty program adds value to the overall user experience and encourages repeat bookings.

Additional Features and Benefits: In addition to its core travel services, Priceline.com offers several additional features and benefits. These include travel insurance options, airport transfers, and the ability to bundle flights and hotels for additional savings. These extra features enhance the overall travel experience and provide users with added convenience.

Overall User Satisfaction and Recommendations: Overall, Priceline.com receives high user satisfaction due to its user-friendly website design, competitive pricing, excellent customer service, and convenient booking process. Users highly recommend Priceline.com for its wide range of travel options, attractive discounts, and reliable support. Whether you're planning a quick getaway or a long vacation, Priceline.com is a trusted platform that delivers on its promises.

How to file a complaint about Priceline.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Priceline.com. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Unresponsive Customer Service at Priceline.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Priceline.com. Include key areas such as booking problems, customer service interactions, billing discrepancies, or issues with refunds or cancellations. Mention any relevant transaction information, such as booking numbers or dates. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the responses received from Priceline.com. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Priceline.com. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct and relevant to your issue with Priceline.com.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Priceline.com or other users to further address your complaint.

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Priceline.com contacts

Phone numbers

800 7742 3546 1800 123 3316 More phone numbers

Website

www.priceline.com

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