United States - 06854
I purchased airline tickets and ground transportation vouchers from priceline.com. My first issue was that one of the passengers name was mispelled by 1 letter and they would not make any changes to the ticket info and directed me to the airline but the airline stated that priceline would have to make the change since the tickets were purchased through them. I can only hope there will not be any problems at the airport. The SECOND complaint is today is the date of travel and our flight was cancelled because of a problem at the airport. The airline was able to rebook our flight for tomorrow. I called priceline to change our ground transportation to tomorrow and AGAIN they would not make any changes to our voucher and directed us to the ground transportation who directed back to priceline to change the date on the voucher. No one would help and basically told us we were out of luck and out of the money. Priceline's customer service sucks and I will never use them again. Things happen in this world that we dont have any controll over like a cancelled flight and they dont care and will not make any changes unless you want to pay extra or repurchase what you already paid for. They are a ripoff!!
We purchased our tickets through Price line from LAX to Acapulco. The itinerary we chose (from what we were offered) was absolutely impossible for us to arrive from Acapulco to Mexico City on Azteca Airlines, pick up our luggage, run to the Continental Gate, check in our luggage and be shuttled out to the plane in time to catch the 2nd leg of our flight plan. Thus, we spent all night in the Mexico City Airport, having to keep an eye on our five bags, and worrying about how we were going to get back to L.A. the next day.
Priceline, being our Travel Agent, should not have offered a schedule that was impossible for us to meet. They should have known about our luggage not being sent through from one airline to another, the shuttle taking passengers out to the plane, and even the huge distance between the airline carriers.
We were not offered any food vouchers, much less a hotel voucher, or even an apology from Priceline, Continental, or Azteca. We were, though, charged an extra $100 a ticket for having to change our schedule for no fault of our own.
Yes, we chose that agenda. But we are the consumer. It isn’t our job to know about the Mexico City Airport and the different requirements of it. It is Priceline’s, through whom we put our trust, and gave our money.
I am a hotel owner who witnessed several situations with Priceline refusing to refund a traveler after being forced to change their plans due to an emergency. These passengers had purchased a cancellation insurance policy from priceline.
I found Priceline particularly discriminant against travelers who do not speak English as a first language. I tried to help the traveler and they gave me the biggest run around. They refused to find me a department head to speak to. I talked to 8 different people from priceline and I eventually gave up. They are blatantly dishonest and non accommodating their clients.
This was not the first time but would be the last.
It appears that they forgot who made them successful. They make some tourists leave our beautiful country with a very bad taste about the way we do business. Their cancellation insurance is a fraud. They often try to get out of it.
If you can avoid using Priceline you would do yourself a favor
I submitted a bid on Priceline. I checked the website which said the bid was accepted and gave me flight numbers and times.
I never received an e-mail confirmation.
The week I was to start my trip I called the airline to confirm. They had me on no flights. I called Priceline. They had no record of my bid being accepted.
They said only that it had not been confirmed. With Priceline the bidder is not supposed to confirm.
The ticket is bought the moment the bid is accepted according to Priceline's own warnings on their website.
I had to buy a high priced to keep my travel plans.
Priceline.com withholds information that if you knew would prevent you from dealing with the company.
They may give you a good fare but you can likely get it as cheap elsewhere.
I purchased tickets and was given a ticket but at what I feel where the worst possible times and flights.
If you deal with this company there is a high likelihood you will not be satisfied with the service you get.
I had difficulty reaching a real live person to complain. I suspect this is because they are use to getting complaints.
Named my own price of $8.00 and the company changed it to $15.00 a day. Issued a contract that I didn't ask for at $15.00 a day. Asked them to cancel incorrect contract and they refused and tried to charge my credit card co. I will not pickup and use a car from them
So today there is a severe winter weather warning for New England and most of the US... can't even get the car out of the garage let alone make it to the train staion and into NYC. I booked a room with Priceline. The hotel was willing to change my reservation to another night, as long as I paid a bit more (okay, get it) but Priceline would not do it! It's a severe winter storm!!! I've NEVER cancelled a trip before and travel frequently!! Priceline had no room on thier list of policies for good customer service... they passed me back and forth... 3 times to Priceline, twice to the hotel who's hands were tied without verification that Priceline cancel the reservation. I may have just been played all afternoon by both parties.. Never again...
I too got the blown off by Priceline, I was a strong supporter of Priceline for the last 8 years until now. I spent over $400 for tickets for Disneyland Park in Anahiem and was sent a voucher to use. It states right on the voucher word for word" Voucher may be redeemed for the Disneyland Parks. Voucher will be required for redemption. The Guest Services told me they dont have any info on their system regarding my tickets for admission to the park. They check a total of six times and nothing, even the manager tryed and still nothing.
So I have to turn to my 7 year old son and tell him we flew over 3000 miles to Disneyland and cant go in the gate because our "Priceline Voucher " is not valid . All priceline can say is we can get back to you in 7days with a answer to why the voucher is not valid. Luckly I am a parent who has the financil means to dish out another $460 dollars to enter the park, but what about the families who don't have this fianancial mean, could you imagine. Shame on you Priceline!!!
So they get back to me 5 days later and blow me off saying I purchased tickets through them (Priceline) that are non-refundable and its my problem not theirs. Is it me or am I in the wrong, you got to be kidding me Priceline. Believe me the fight is not over, you have picked the wrong family to blow off and STEAL my 7 year old sons money, are you kidding me!!!
fyi, another trick that priceline uses that folks should be aware of. I recently booked a rental car through them and specified that I wanted a mid-size car with an infant car seat for my 8 month old son. I was quoted a price and went with the lowest price car rental agency-Budget--through my priceline search.
Upon showing up at the rental car counter, I was told that the infant car seat was not included in the price (but was just a "requested option") and that it would be $16/day extra (for a total of $128 over an 8 day rental). I think that priceline is practicing blatant false advertising--I would never have booked the car through them if the incremental $128 had been included in the price I was quoted. Be careful--these guys are very deliberately deceptive.
I would advise all consumers to look at Priceline.com's current legal proceedings info per their 10K, annual report filing with the SEC for fiscal year ended Dec 31, 2009 BEFORE booking with this service. They have approximately 17 pages of legal proceedings, with 2 consumer class action lawsuits in the past (see page 47 for consumer class action lawsuits).
Consumer Class Actions: (per Priceline's 10K SEC filing, for fiscal year ended on Dec 31, 2009)
Here is text directly from that Priceline 10K filing:
"Two purported class actions brought by consumers were pending against us":
"Marshall, et al. v. priceline.com, Inc.: On February 17, 2005, a putative class action complaint was filed in the Superior Court of the State of Delaware for New Castle County by Jeanne Marshall and three other individuals on behalf of themselves and a putative class of allegedly similarly situated consumers nationwide against us. The complaint alleged that we violated the Delaware Consumer Fraud Act, Del. Code Ann. Tit. 6, § 2511, et seq., relating to our disclosures and charges to customers to cover taxes under city hotel occupancy tax ordinances nationwide, and service fees. We moved to dismiss the complaint on April 21, 2005. On June 10, 2005, plaintiffs filed an amended complaint that asserts claims under the Delaware Consumer Fraud Act and for breach of contract and the implied duty of good faith and fair dealing. On October 31, 2006, the court granted in part and denied in part our motion to dismiss. The court dismissed all claims arising under the Delaware Consumer Fraud Act. The court also dismissed all claims for breach of contract and the implied duty of good faith and fair dealing that relate to our charges for service fees. The court denied our motion to dismiss the breach of contract and implied duty of good faith and fair dealing claims as they relate to our charges to consumers to cover taxes under city hotel occupancy tax ordinances. On February 1, 2008, two of the four plaintiffs voluntarily dismissed their claims against us. On February 29, 2008, the remaining plaintiffs moved for leave to amend their complaint to assert additional claims for breach of contract and the implied duty of good faith and fair dealing alleging that we included a hidden fee within the room rate charge. On August 28, 2008, the court granted plaintiffs’ motion for leave to amend. The plaintiffs filed their second amended complaint on September 12, 2008, and we answered that complaint on September 26, 2008. The parties’ summary judgment motions have been submitted and a hearing was held in January 2009; we are awaiting the court’s ruling."
"Chiste, et al. v. priceline.com Inc., et al.: On December 11, 2008, a putative class action was filed by plaintiff Matthew R. Chiste and two other individuals on behalf of themselves and a putative class of allegedly similarly situated consumers nationwide against us, Lowestfare.com, Inc. and Travelweb, LLC. The complaint alleges the defendants overcharge consumers by collecting Hotel Occupancy and sales taxes over and above that necessary to pay the actual taxes on the hotel room reserved by the customer. The complaint asserts claims for deceptive business practices, declaratory and injunctive relief, conversion, breach of fiduciary duty, and breach of contract. Defendants moved to dismiss the complaint on March 6, 2009. Briefing was completed on July 3, 2009. The parties are awaiting the court’s decision."
I booked a car rental on priceline for pickup on Nov 20th 2010. When I arrived at airport, no pick-up. After calling hotline a shuttle was sent to pick us up. I was told the computer was down, they would give me car, but needed me to write down my ssn#, birthdate, place of birth and current address. The gentleman handed me a note pad, and asked for my credit card and ID to copy. In the corner stood, what I assumed to be a lot attendant, who was shaking his head. I was told that a credit check was needed, and they could do it when, the computers came back up. It was midnight and I'm sure they wanted to go home. I expressed my concern with providing my identity, especially when a reservation had been made, and credit card information provided thru priceline. I called a cab, location was a old car lot, many miles from the airport, and went to several other rental companies, but no rental cars were available as this was Thanksgiving Holiday. This transaction was cancelled. 2 days later Priceline.com charges my card for $ 66.00. I have spent many hours to no avail, talking to priceline.com personnel. I have not received any Service, Product or Goodwill from Priceline.com, yet am charged $66.00. I have contacted the Rental Company who states that the charge is Priceline.com not theirs. Where is my money...HELP !!!
I offered $20 a day for 14 days for a rental car. The price was accepted, but instead of $280 I was charged $454. I was expecting to pay something for taxes but never 60%. After a little digging I find out that they charged me extra for returning my car at a different airport even though when I made the offer I told them exactly where I was picking up and where I was returning. I called and they did nothing. Told me to read the fine print. It's a scam. Don't ever think that what you are agreeing to pay is what they are going to eventually charge on your credit card. Beware.
My husband and I had been planning a trip to Las Vegas for a few weeks now. We already booked flights and were keeping an eye out for good hotel deals. We eventually decided to try the "name your own price" option on the priceline website. Keep in mind we had a pretty good idea of the prices that were out there and it was nearly time for us to decide and book a room. Enter priceline. We pretty much knew what kind of hotel we wanted to stay at. So in the " Name Your Own Price" we bid a higher price to try to avoid some of the cheaper, smaller, and frankly crappier hotels. We understood and agreed to the the non refundable - non exchangeable stipulation because we figured we knew the prices and we had nothing to lose but getting us a better deal. Our bid was accepted. But with one huge problem. The hotel priceline booked us was actually 30% cheaper if we hadn't used priceline's "Name Your Own Price" option at all. Their new slogan should be Raise Your Own Price. So in short the hotels that we were trying to opt out of by exceeding their prices is the exact hotel priceline stuck us into. At a nonrefundable/ exchangeable price. So I called priceline and they admitted that there had been an error on their end, due to their own prices being cheaper and their "Lowest Price Guarantee" promise. They proceeded to refund me the difference in price. The only problem now is that I am stuck at a hotel that i tried to avoid by over biding even their highest priced rooms. They were unwilling to even attempt to put me in a nicer more expensive hotel for even more money. So far I am waiting to hear from the dispute that i filed with my bank. Thanks priceline for trying to ruin my vacation!
So I order 2 round trip tickets from nyc to buffalo. After I hit submit I immediately realized I had made a mistake and one of the flights was too early for me (But not my companion). I immediately call priceline and the do nothing to help and jsut rattle off about the terms and condition with the name your price function. So I suck it up and order another ticket to buffalo but this time one way because I can make the return flight I had ordered through priceline.
So I go to try and use the ticket to return to nyc from buffalo and now I cannot use that flight because they say I had changed my "iternary" by not using the initial ticket. They say there are no changes to tickets but their terms and services say nothing about a change of itenary being a change of ticket. Totall ripoff and scam designed to make me pay an addition $161 to pay for the same exact flight I already have purchased a ticket for. Scam!
On 8/30/10 around 6pm, I came home to find my apartment infested with ants. While my landlord dealt with the ants, I quickly made a hotel reservation at the Glendale Vagabond Inn through www.petvacations.com, a site advertising pet-friendly hotels. I packed up my dog and cat, and showed up at the hotel around 7:30pm. When I got to the hotel, the clerk told me they didn't have any pet-friendly rooms left. She called her manager and was supposedly given permission to open up another non-pet-friendly room for me. I was told they were going to charge me an extra $60 per night for my pets. Meanwhile, there's a sign on the counter that says pets cost $10/night. I had already paid $181 for the "pet-friendly" room. My credit card had already been charged, so I assumed this included any pet fees. I told the clerk that I didn't think the extra fees were fair as it was the hotel's fault they'd accepted the reservation without having the room, and asked to cancel the reservation. I was told I needed to call Priceline. I didn't even know Priceline owned petvacations.com. So, I went to the car and called Priceline. I was told that I couldn't cancel the reservation because it was after noon on the day of check in. How could I cancel a reservation before it has even been made? I had to be quite demanding in order to speak to a supervisor. The supervisor called the hotel and asked if they would waive the $60, but they supposedly refused. The most they agreed to was cancelling the reservation and refunding me $87. So I basically paid $94 to sleep in my ant-infested bed at home.
The next day I filed a complaint with the Better Business Bureau. I got the following response:
"Priceline contacted the hotel and spoke with Lortis who confirmed to priceline that the property allocate a number of rooms for pets, and when all these pet allocated rooms are all occupied, the hotel has the option to open another non pet allocated room. However, the hotel must charge an additional fee for providing a non pet allocated room for the special cleaning process required once the guest check's out of the non pet allocated room. As a goodwill gesture, the consumer has already received a courtesy one night refund, and we can offer no additional refund for the hotel room that was used by the consumer."
I didn't think this response was fair, and responded to this effect. I also pointed out that I had not used the room, as the last line of their response seems to assert. Today I got the following response:
"We have received the consumer's additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Priceline contacted the Vagabond Inn Glendale General Manager, Joanna on behalf of the consumer, at [protected]. Joanna informed priceline that the guest check-in at 7:40 PM and the guest upgraded to a room with a king bed, and therefore the hotel required an additional charge of $60 for the upgrade. The hotel advised that they are unable to issue any further refunds, and the consumer may contact the Vagabond Inn Glendale General Manager, Joanna for any further assistance.
Vagabond Inn Glendale
120 W. Colorado Street
Glendale, CA 91204
Phone Number: [protected]
Fax Number: [protected]
We are sorry that we are unable to assist the consumer any further in this situation.
I booked round trip airline tickets with priceline and was prompted to "save even more on car rentals" So I also reserved a car. 3 days later, still 2 weeks before my departure, I learned that I could have rented a car from a major car rental (Enterprise) for over $150 less. I called Priceline to cancel the car reservation and was told that's it's not possible. I even called the VP and CEO's office and was told the same thing. Furthermore, upon scrutinizing the e-mail confirmation from Priceline I see that they've put me down for a full sized car when I only requested a compact.
While using Priceline's bidding option. I received multiple messages such as "Bid too low" and "enter a higher bid." leading me to believe that I honestly could not find a car rental in Little Rock for less. In my opinion, this is no different from shill bidding, which is a dubious practice that might not even be legal.
I booked a flight with Priceline travelling from Aug. 25-29, 2010. On the itinerary they sent me they changed the departure date from what I requested to a day earlier. I detected this discrepancy on the departure date that I was given of Aug. 24, 2010. I relaized too late and missed the flight.
I called their customer service number [protected] and when the woman finally came online and asked me for my information she kept on saying “Hello, hello, I can’t hear you. Sorry but I am going to have to end this call since I am unable to hear you”. Then she put down the phone.
I then called another customer service number that I got from a website site and was able to speak to someone. He said there is nothing that can be done since the date I selected for departure was the date they had given me which I know is not the case.
I cannot get a refund for my flight.
I will never use Priceline again and I will strongly advise anyone considering using it not to.
Priceline Trip number: [protected]*** Hotel Confirmation: [protected]*** To Whom This May Concern, On July 2 I...
I had made a bid on Priceline.com for 2 nights at a hotel for Boston for the nights of July 31 and Augst 1st. - 2010. Priceline said that the hotels were in Boston, but when I won the bid, I found out that the hotels were in a dangerious part of town about 8 miles in a neighboring town south of Boston called Dorechester.
First, the hotel, Comfort Inn, had only a single bed for me and my wife.
Second, for a good part of the night, I hear police sirens going up and down the busy main road, making my wife very nervious.
Third, the surronding area was like something out of the slums of New York.
Fourth, Priceline.com should be ashamed of itself for panning this hotel off as Boston when it is sending its customers into a hotel in a dangerous neighbor, especially when it is charging $95 per night!!!
Fifth, my call to Priceline lead nowhere - other than to say that nothing will be done and all sales are final. In other words, you got scamed Sucker.
Sixth, by the way, the hotel receptionist is behind bullet proof glass during the evening hours - which gives you some sense as to the type of clients this hotel normally has.
Seventh, I'm going to tell all my friends about my horrible experience using Priceline.com - what a scam!!!
Based on my experience with Priceline, I would never recommend anyone to use this service as I believe it is not honest in its representation. They sold me a hotel room for $95 that would normally go for half that much if someone were to walk into the street.
I booked an Hotel for a single night in San Francisco (booking#156.228.566) on July 22 for friday 23th. As soon as I did it, I realized that _MY MISTAKE_ I pick up the wrong date.
It was meant to be saturday 24th, not Friday 23th. I Immediately called Priceline hotline to CHANGE the booking. An operator told me it was NOT possible to change (but on the web site it CLEARLY appeared it was possible to!! GREEN MARK CHECK!) and to change it, the only solution was to CANCEL the order and put a new one.
To CANCEL the order, the full price of the night was going to be LOST because less than 48 hours (2 days) in advance. Even if I did the reservation less than 5 minutes before the call.
Damage Resulting = the full price of the night, 149US$ + all the taxes, GONE. No refund, not even partial. Thank you priceline for giving me the opportunity to my wife to have a night in San Francisco. I made a mistake and you haven't allow me a... singleless than HALF AN HOUR to correct it. THANK YOU for your understanding, if I was rich, I was not in the need of Priceline.