Priceline.com
reviews and complaints

We planned a trip for our 30th Anniversary and I just really started using Priceline.com. My wife was so excited she wanted to leave early so we left a day early with plans to stop halfway and find a room. We drove until 10pm (ish) and pulled over and used Priceline’s Express deal. 2.5 star for a good price. They pick out of 3. They put us in the Getto. Cops with blue lights going when we got there. Office smelled of pot. People in hoodies hanging in the parking lot. Elevator buttons not working. People open their doors as we walked by say “hey, yo”. Already pretty upset and concerned for our vehicle and belongings, we get to the room. Room was god awful. We walked in and the smell was death or meth. Literally the smell was stuck on us after 5 minutes of being in the room. Blood stains on the curtains. Hearing business going on outside of the door. My wife and I grabbed our stuff and left. I called Priceline, I told them that I could not understand how they pick a hotel that could have resulted in my wife and I being shot/mugged/killed. The response I got was not our problem, talk to the hotel. Really? You think you would verify the hotels you advertised to keep people safe and feel secure. Your booking was completely irresponsible and direct negligence of your customers. I promise that I will tell my experience to as many people as I can with every means I can find.

I purchased roundtrip airline tickets and a rental car through online with Priceline using my priceline profile. I had no problem with my airline tickets. But when picking up my rental car, the name on my reservation was my priceline user name, Nurse was listed as my first name and my first name was listed as my last name. I was asked at the car rental counter how I was related to Nurse (nameI) was told at the car rental counter that I needed to call Priceline and have this fixed. When I called priceline, I was told the reservation name could not be fixed. Not only could they not correct my reservation that was paid in full weeks in advance, I was refused a refund. The reservation was made with my email account which is my full first and last name and my credit card was in my full first and last name. I was told to contact the car rental company which was Budget, They told me that only Proceline could change the reservation. Considering I purchased my airline ticket through priceline and was obviously prompted to insert my name and information, how was I to know that my priceline user name had been used for the rental car. I had to pay for another rental car.I made numerous attempts to get a refund and was told no, the reservation is nonrefundable.

I booked a room at the travellodge Wyndham depot bay in Oregon and checked into my room. After about 45 min of being there and looking around I had played on the bed and little black bugs were crawling on me, I then flipped the sheets over and there was a nasty big glob of black hair in between my sheets, dog urine all over the bathroom door and the floor and toilet hadn't been cleaned. I had a huge rash all over my face and back as well as the person I was staying with. I called Priceline immediately and notified them of the situation and asked to have my money back or a credit and I left and went home. Priceline said it would credit my account and they did not I called to complain again and all they are offering me is a 15% of coupon which u already recurve anyways when booking with them. It's outrageous and unfair that I have to pay for filth.

I tried to book Buena Vista Suites at 122.80 for March 12-13. The customer service number said that the price went up and could not help. Yesterday i booked it at 163.80 online with priceline Iter. number [protected]) Today it is back to the 122.80 price and called into priceline before my 24 hour period was up. They transferred me to over 5 people. Once said that I was eligible for a refund of the difference per his supervisor and then transferred me where they said they couldn't help because it was after 24 hours (because I had been on the phone an hour at that point). I told everyone that I spoke to that i called within the 24 hour period and the transferring to different people was taking me over my 24 hour grace period. No one could help even when I asked for a supervisor.

I booked a flight on 2/7 and received an email saying it could not be booked due to airline systems error. I've called everyday since this - being told it will take 24 hours, then 24-48 hours but they submitted it on 2/9 for refund. I tried to get to higher level of service today and that person told me it was never charged even though it is on my bank statement, refused to transfer me, yelled at me then hungup.

The flight number [protected]

My parents are elderly. My wife died of cancer last summer, more quickly than expected. They booked tickets on American, using Priceline. They had to make changes and, due to my Dad's physical disabilities, he was not going to be able to make the connecting flight (he can only walk very slowly). Priceline supposedly helped them by providing them a flight voucher. However, whenever they try to use the voucher, it won't work. They have called Priceline and had to wait hours for a call-back. Every single time, they are told something different. Either they have to go through American (American says because it was booked through Priceline, they have to go through Priceline), or they are simply told the voucher doesn't work. The number won't go through. They have the email confirming the voucher. It's taken them days, and now the flights they wanted - to visit their son who lost his wife last year, are booked. They would simply like to be able to use the vouchers. Priceline received their money, supposedly gave them a voucher, but the voucher won't work. I tend to think it's a scam - and that your company makes money by doing such things to older, and other vulnerable, people who eventually just don't have the energy or know-how to fight back. I am hoping they will give me the ticket voucher information, so I can file suit against your company in small claims court. But, it would be nice if someone saw this and actually has half a heart and does the right thing. If someone who can actually help them will contact me, I can provide you with their contact information and hopefully you can simply get them a voucher number that will work, and give them additional time to use it, since this President's day is now out of the question (thanks to your company messing them around). Unless this is resolved, I will absolutely post to every message board, twitter, the Susan Komen Foundation - every Breast Cancer Awareness organization, etc... to let them know how you played games with two elderly people whose daughter-in-law died from breast cancer. But, if you make it right - I will not only not do that, but will post a positive review letting people know someone up there cared.

On 2/7/22 I booked a hotel room thru Priceline for one night, 5 adults (flight was cancelled). I was under the impression that Priceline offered great deals to customers due to open capacity. This hotel offered sleeping accomodations for 5 people and that was all we cared about.

Upon arrival, hotel looked closed as the front entrance was blocked. drove around the building and found no other option for an entrance. Found a worker and he told us that the hotel was indeed open and to climb around the roped off area.

This hotel was under complete renovations! front entrance, hallways, rooms were a disgrace! This hotel should have been CLOSED with this kind of renovations taking place. Elevator was ancient and had a 30 second delay before door would open to let you out. No ammenatities available to guest as advertised.

Needless to say, they could not accomodate 5 people as advertised and I needed to book another room!

FALSE ADVERTISMENT

La Quinta by Wyndham Orlando South

2051 Consulate Drive

Orlando FL 32837

conf: [protected]

I’ve called over 10times in a two day period. I give all my info for the new flights that I would like to book using my flight credit. I get transferred 3 to 4 times every phone call. Nobody is able to simply book my flight successfully. I’m tired of dealing with Priceline I just want what’s owed to me and I’ll never use this service ever again

I booked service on line for 3 nights, I am traveling from Alabama. Online it has pet friendly, not sure why has not been updated because its not. I paid in advance for 3 nights. I had to leave my furbaby at someone house for the one night. I checked in on Thursday evening and checked out on Friday night because of the no pet policy. I'm requesting refund for the remainder night that I did not stay and was advise because I booked online no refund. I think this should be advertise online. I will be contacting BBB to file complaint, if this matter can not be resolved.

My email address is [protected]@yahoo.com

Thanks for your time

Made reservation on Feb. 5 with reserved seats selected for total charge of $155. Confirmed flights on Friday for Saturday take-off . Went to print boarding passes and discovered I had no reserved seats but had been charges $155.

Priceline trip #[protected] and Spirit confirmation # zcysuy. When I printed boarding passes Saturday morning Feb. 5, I immediately noticed the seating was for seats in economy class, not the preferred seating (2f) which i had selected and paid for via credit card when booking the flights.

Doubletree by Hilton in Silver Spring, MD

Dates: 2/4/2022 thru 2/7/2022- (1st. Room)

2/5/2022 thru 2/7/2022- (2nd.. Room)

Rooms booked my credit card was charged.

I informed the representative that we are two parties arriving one day apart from one another. I informed that we need free parking because the second party is bringing a trailer and we need to be able to park it. In addition we wanted an indoor pool with a gym. Total group was 2 adults 1 baby under one years old with the first room. 2 adults for the second room adjoining if possible.

When I arrived I was informed of the following:

-$25. Valet parking fee per car.

-$50. fee credit card hold per night.

I was informed by the hotel staff that I can park on the street for free over night. I would have to move my car by 9am when 2 hour parking begins the next day. Or I could park behind the hotel in the parking garage for free. Which I arrived at the parking garage it was closed.

I checked in and was charged the $50. and asked to sign a piece of paper that had my name on it with illegible writing that did not indicate how much or what I wa being told to sign for. I immediately wanted to cancel my reservation and was told I could only do it through the third party which was Priceline. I had to call about 3 separate times to debate back and fourth and to be told I have already been charged and cannot cancel any of the nights for two rooms on my booking. In the end of what was a nightmare with princeline I could only cancel all reservations after being forced to stay the first night 2/4/2022 to 2/5/2022.

I am totally disappointed with the entire experience with Priceline they are not considerate and make it extremely difficult for a customer whom has not been happy with their hotel booking. They could have handled my booking complaint very differently they offered no solution and I was stranded left to my own resolve for the remainder of my trip.

I would never use this company or refer them to another person Worst experience ever with booking a trip.

Jan 21 I made a reservation thru Priceline on their site for a room in Omaha Nebraska. When I got to that Super 8, it was closed for construction and locked up! No one was there!
It is Priceline's responsibility to have listings that are current on the website.
They took my money and now I am trying to get reimbursed for the cost of the room.
You CANNOT lawfully keep money for a service that was not provided.
I called twice to the Priceline customer service number and on the second call finally got someone to take the information. She said I cannot get reimbursed until they talk to the Super 8! They are closed and NOT answering their phone at that location! Duh! So she "escalated" the case to the escalation department. She says they will contact me as soon as they get an answer from Super 8. In the meantime I had to go across town and rent a room for 30.00 more because of this error.
There was another customer who showed up while I was there and was screwed out of a place to stay and their money. I travel for work and spend money for stays...you would think they would want to keep their customers!
Still waiting...

I taught to someone over a 6 weeks ago about a refund that was supposed to post to my account here it is 6 weeks later I've talked to 5 different customer service representative and still I'm waiting on the refund to post to my account. I've been given the runaround I've had to write emails I've called I've been put on hold I've been hung up on and still nothing no refund and priceline is $500 richer

My experience with Priceline as a whole was less that stellar.

I booked a flight to Pensacola with a car rental on 10/7/21, Trip number [protected]. On 10/17/21 I was notified that United changed my schedule for one of the returned flight out of Pensacola to Omaha. After much deliberation I decided that it conflicted with my plans so I changed the returned flight on 12/13/21. At that time, I also noticed a lower price for a car rental so I took advantage of it under the price match option. What I didn't know was that the flight and car reservation got de-linked. While the flight stayed at Trip number [protected], the car reservation was changed to Priceline trip [protected].
On 10/21/21 Priceline sent me a updated itinerary in which they also offered a car rental for $492. As that is much less than $796.47, I tried, again, to take advantage of the price match option. I was told that it was not possible because the two reservations were under different trip numbers. None of the agents I spoke with (4 of them) could find any record of the joint reservation. One of them (I don't remember whom) suggested I contact Hertz. I did and the Hertz agent told me that since this is a package deal, I should contact Priceline. Sounds like the typical "go ask mom, go ask dad" situation. So I was stuck with the higher charge and a deep distrust of Priceline and Hertz. While all of the agents were cordial and understood my dilemma, they could not help me because of computer limitations.

In addition, on 31 Dec, we flew from PNS to OMA with a stop at DSW. Combination of the flight to DSW running late and poor logistics within DSW caused us to miss the subsequent leg to OMA. We had to wait for wheelchair assistance at the gate and such assistance required a change at each and every terminal so we missed the flight. We were scheduled for a flight the next day, provided overnight lodging and given food vouchers totaling $24.00 (to be used within the airport). As it was New Years eve, everything was already closed!
While we secured transportation to the hotel via their shuttle, we had to pay for the return trip to the airport. At the hotel, being New Years eve, and left without transportation, the only option we had was pizza delivery. The next day we had to pay for transportation back to the airport and the $24 voucher didn't cover lunch at Pappadeaux. You could say that the trip was memorable for all of the wrong reasons.
I'm asking Hertz to reimburse me $ 304.47 and United to make amends for a terrible experience.

2 stays- one the hotel was supposed to be with pool and ready at 2pm- no pool- it was drained and just a big hole outside- and room not ready til 830pm- Priceline trip number [protected], I was on phone with priceline 3.5 hours and was supposed to get a refund and call back from a supervisor- neither have happened it's been 4 months. Priceline trip number
[protected] was supposed to be 2 queen beds, priceline reserved a king and refused to fix it or refund. Hotel called priceline and priceline hung up on them. I called and was again told a supervisor would call me back, it hasn't happened and has been 3 weeks.

Priceline provided me a hotel with no maid service including no garbage pickup, no cleaning... it was a handicap room that had a dangerous broken shower chair. At no time did Priceline advertise or inform me I was getting a hotel room with no services. Priceline even charged me more than the hotel charge. I was charged twice after amount by the hotel.

When complaining next day to front desk, I was told they had no emoyees. Now Priceline is saying Covid they do not clean only once a week.

I have traveled worldwide but never ever rented a room with no hotel services!

I was traveling with my disable 91 year old mother. She is incontinent and disabled. The shower was dangerous. Beware using Priceline...

I went to AAA Travel website last fall (Oct. 2021) and reserved round trip flights for my daughter and I to Mexico from New York.

Because of Covid (and a tentative wedding date for travel), I was sure to add on $89 for the "Insurance Option". The net total for two round trip tickets increased from $1, 000 something to $1100 something after adding in the $89 for travel insurance. My bank account was debited that same day.

I clicked "submit", I was charged the full amount, I printed out the insurance information, but now realize my itinerary does not show that I paid for the insurance.

I called the phone number on itinerary on Saturday and realized I am not dealing with AAA (even though my itinerary reads AAA, I am dealing with Priceline). The customer service rep. told me I do not have insurance. If I cancel my flight reservations, I lose my $. (I was on the phone with her for over an hour, and I was probably on hold for over 30 mins.)

I feel this is a scam. I know I opted for insurance and I know my fee increased accordingly. How convenient for Priceline to just deny insurance was selected and paid.

If I do not get resolution, I will take this to the BBB and the NYS Attorney General's Office. This is a scam. AAA should be ashamed of themselves to pushing their unsuspecting members to Priceline.

I spent over five hours trying to book a trip to Charleston through Priceline. First I went to Jet Blue to try to book. Jet Blue said they were having tech difficulties and I needed to book through Priceline. I was told I have 24 hours to cancel all reservations, so I proceeded to book flights, a hotel and an SUV. Return flight destinations were mixed but there was no option to enter a different return destination, so I tried to call Priceline. I finally after 75 minutes got someone from the Philipines. She said there were 'limited capabilites' on the website. I asked several times how to change and all she wanted to do was upcharge me and then hung up after waiting 75 minutes. I finally gave up and canceled the whole trip, hotel, flights and tried to cancel my car. It WILL NOT ALLOW ME! I called Budget and they will not allow me. Please call me to resolve this. [protected]

Priceline trip number [protected]. I request my refund to many times, I called the company many times to request my refund, they provide me the refund on my flight going out from MIA to OPO from Swiss airlines on DEC 15, 2021 for me and my daughter but never for the flight coming back on Jan 1 from Tap Portugal going out from OPO to MIA. When I request the refund for my flight on Jan 1 they said they will send an email to the airline and get back to me which never happens, I called back after that day couple times and the response was that I have to still waiting. On Dec 30 & 31 I called again because I was in contact with somebody with covid and was not able to flight on Jan 1, 2022. At this point the response for the website was that I loose my money that they can do anything. I guess in order to avoid loosing my money the company expect me to flight that day. Priceline do not care about the customer and the safety and security. I will not recommend this website to buy anything they still you money and they never help you.