United States - 06854
I recently booked/traveled with my to Mexico. We had rented a car through Priceline and I opted for th CDW insurance instead of thru Alamo. What a mistake!! Before hand, I read the fine print but I apparently missed the reimbursement via a claim form. So, when we got to Mexico, I was told by Alamo they did not accept the insurance and if I declined their insurance and anything was damaged on the car, I would have to pay out of pocket and then be reimbursed by the insurance company. Rather than risk having to pay for a totaled car (worst case scenario) or be locked up in Mexican jail, I took the coverage through Alamo, just to be safe. No issues or damage. Upon my return I contacted Priceline via email and phone. I was told to contact the insurance carrier to see why the coverage wasn't accepted by Alamo. I admit I should have read more, but it was a miracle to find the disclaimer on Priceline's website to begin with...I suggested they tell people up front that it is a reimbursement program. In many countries, you will have to pay for any damage yourself, including if you total a vehicle, to hopefully be reimbursed by the carrier. I for one will never again use Priceline. They were about as helpful as you know what on a bull!!!
I'm very very disappointed for the entire service by priceline. Infact I must say I didnt receive service from you. I had book hotel in chicago and got the confirmation through email 1 month before but to my shock after reaching the hotel I get to know that I have no reservation after calling a customer service and waiting for more than an hour on phone still there is no confirmation from your end to the hotel. Priceline holds no regret inspite of not providing service. Pathetic service would recommend people not to use Priceline. I was waiting outside the hotel more than 3 hours.
Shame on me for trying Priceline again..I booked hotel 3 years ago, It was horrible though listed as a Resort..it was under construction, not geared toward families, pool closed etc.. Used Priceline again without naming my price and got a very nice Hotel, though price wasn't great.. Decided to try it for Memorial Day weekend..Got the same crappy property from 3 years ago! Fine that part is my fault..the complaint I have us that when I called their robot customer service agents, I was transfered to their outsourced customer relations., the first girl cut me off and hung up on me.. I wasn't angry or rude at all..then when I called back, the second girl was ruder than the first.. They actually sent me a survey about my customer service experience, which I gave the lowest marks..BIG DEAL, this is simply their way of trying to placate me..they never followed up with me..I am disputing with my bank and will never use them again..it's such crap!!
Beware of Priceline First Class tickets... apparently First Class tickets purchased through Priceline are not honored as truly First Class by the airlines in the advent of delays or rescheduling by the carrier. The carrier, in this case Delta Airlines, codes the tickets as a coach fare with multiple upgrades. If ( and when) there are scheduling issues on the part of the carrier the first class ticket designation devolves to a coach seat with a first class price.
Be careful when bidding for a room! I wanted a hotel in Seattle airport area. I first check three star hotels and disccovered poor reviews for a couple (in the $90 range). The Red Lion especially had poor reviews.
So, I bid $110, hoping this would avoid the low priced hotels and get me one with better rating.
Guess what? I got Red Lion. Now I am stuck with a $110 rate, and I could have booked it on Priceline for $89.
This just isn't right. I emailed Priceline and was told I would get response in 2 hours. That was three days ago.
Very disappointed in this service by Priceline. I have used them for several years with good results, but it just isn't right to bid higher than the rack price and get stuck with an inferior property.
HISTORY: On 3/25/2011, I started to search for flights from my area Greensboro, NC to the Tampa, Fl. area...
I purchased airline tickets and ground transportation vouchers from priceline.com. My first issue was that one of the passengers name was mispelled by 1 letter and they would not make any changes to the ticket info and directed me to the airline but the airline stated that priceline would have to make the change since the tickets were purchased through them. I can only hope there will not be any problems at the airport. The SECOND complaint is today is the date of travel and our flight was cancelled because of a problem at the airport. The airline was able to rebook our flight for tomorrow. I called priceline to change our ground transportation to tomorrow and AGAIN they would not make any changes to our voucher and directed us to the ground transportation who directed back to priceline to change the date on the voucher. No one would help and basically told us we were out of luck and out of the money. Priceline's customer service sucks and I will never use them again. Things happen in this world that we dont have any controll over like a cancelled flight and they dont care and will not make any changes unless you want to pay extra or repurchase what you already paid for. They are a ripoff!!
We purchased our tickets through Price line from LAX to Acapulco. The itinerary we chose (from what we were offered) was absolutely impossible for us to arrive from Acapulco to Mexico City on Azteca Airlines, pick up our luggage, run to the Continental Gate, check in our luggage and be shuttled out to the plane in time to catch the 2nd leg of our flight plan. Thus, we spent all night in the Mexico City Airport, having to keep an eye on our five bags, and worrying about how we were going to get back to L.A. the next day.
Priceline, being our Travel Agent, should not have offered a schedule that was impossible for us to meet. They should have known about our luggage not being sent through from one airline to another, the shuttle taking passengers out to the plane, and even the huge distance between the airline carriers.
We were not offered any food vouchers, much less a hotel voucher, or even an apology from Priceline, Continental, or Azteca. We were, though, charged an extra $100 a ticket for having to change our schedule for no fault of our own.
Yes, we chose that agenda. But we are the consumer. It isn’t our job to know about the Mexico City Airport and the different requirements of it. It is Priceline’s, through whom we put our trust, and gave our money.
I am a hotel owner who witnessed several situations with Priceline refusing to refund a traveler after being forced to change their plans due to an emergency. These passengers had purchased a cancellation insurance policy from priceline.
I found Priceline particularly discriminant against travelers who do not speak English as a first language. I tried to help the traveler and they gave me the biggest run around. They refused to find me a department head to speak to. I talked to 8 different people from priceline and I eventually gave up. They are blatantly dishonest and non accommodating their clients.
This was not the first time but would be the last.
It appears that they forgot who made them successful. They make some tourists leave our beautiful country with a very bad taste about the way we do business. Their cancellation insurance is a fraud. They often try to get out of it.
If you can avoid using Priceline you would do yourself a favor
I submitted a bid on Priceline. I checked the website which said the bid was accepted and gave me flight numbers and times.
I never received an e-mail confirmation.
The week I was to start my trip I called the airline to confirm. They had me on no flights. I called Priceline. They had no record of my bid being accepted.
They said only that it had not been confirmed. With Priceline the bidder is not supposed to confirm.
The ticket is bought the moment the bid is accepted according to Priceline's own warnings on their website.
I had to buy a high priced to keep my travel plans.
Priceline.com withholds information that if you knew would prevent you from dealing with the company. They...
Named my own price of $8.00 and the company changed it to $15.00 a day. Issued a contract that I didn't ask for at $15.00 a day. Asked them to cancel incorrect contract and they refused and tried to charge my credit card co. I will not pickup and use a car from them
So today there is a severe winter weather warning for New England and most of the US... can't even get the car out of the garage let alone make it to the train staion and into NYC. I booked a room with Priceline. The hotel was willing to change my reservation to another night, as long as I paid a bit more (okay, get it) but Priceline would not do it! It's a severe winter storm!!! I've NEVER cancelled a trip before and travel frequently!! Priceline had no room on thier list of policies for good customer service... they passed me back and forth... 3 times to Priceline, twice to the hotel who's hands were tied without verification that Priceline cancel the reservation. I may have just been played all afternoon by both parties.. Never again...
I too got the blown off by Priceline, I was a strong supporter of Priceline for the last 8 years until now. I spent over $400 for tickets for Disneyland Park in Anahiem and was sent a voucher to use. It states right on the voucher word for word" Voucher may be redeemed for the Disneyland Parks. Voucher will be required for redemption. The Guest Services told me they dont have any info on their system regarding my tickets for admission to the park. They check a total of six times and nothing, even the manager tryed and still nothing.
So I have to turn to my 7 year old son and tell him we flew over 3000 miles to Disneyland and cant go in the gate because our "Priceline Voucher " is not valid . All priceline can say is we can get back to you in 7days with a answer to why the voucher is not valid. Luckly I am a parent who has the financil means to dish out another $460 dollars to enter the park, but what about the families who don't have this fianancial mean, could you imagine. Shame on you Priceline!!!
So they get back to me 5 days later and blow me off saying I purchased tickets through them (Priceline) that are non-refundable and its my problem not theirs. Is it me or am I in the wrong, you got to be kidding me Priceline. Believe me the fight is not over, you have picked the wrong family to blow off and STEAL my 7 year old sons money, are you kidding me!!!
fyi, another trick that priceline uses that folks should be aware of. I recently booked a rental car through them and specified that I wanted a mid-size car with an infant car seat for my 8 month old son. I was quoted a price and went with the lowest price car rental agency-Budget--through my priceline search.
Upon showing up at the rental car counter, I was told that the infant car seat was not included in the price (but was just a "requested option") and that it would be $16/day extra (for a total of $128 over an 8 day rental). I think that priceline is practicing blatant false advertising--I would never have booked the car through them if the incremental $128 had been included in the price I was quoted. Be careful--these guys are very deliberately deceptive.
I would advise all consumers to look at Priceline.com's current legal proceedings info per their 10K...
I booked a car rental on priceline for pickup on Nov 20th 2010. When I arrived at airport, no pick-up. After calling hotline a shuttle was sent to pick us up. I was told the computer was down, they would give me car, but needed me to write down my ssn#, birthdate, place of birth and current address. The gentleman handed me a note pad, and asked for my credit card and ID to copy. In the corner stood, what I assumed to be a lot attendant, who was shaking his head. I was told that a credit check was needed, and they could do it when, the computers came back up. It was midnight and I'm sure they wanted to go home. I expressed my concern with providing my identity, especially when a reservation had been made, and credit card information provided thru priceline. I called a cab, location was a old car lot, many miles from the airport, and went to several other rental companies, but no rental cars were available as this was Thanksgiving Holiday. This transaction was cancelled. 2 days later Priceline.com charges my card for $ 66.00. I have spent many hours to no avail, talking to priceline.com personnel. I have not received any Service, Product or Goodwill from Priceline.com, yet am charged $66.00. I have contacted the Rental Company who states that the charge is Priceline.com not theirs. Where is my money...HELP !!!
I offered $20 a day for 14 days for a rental car. The price was accepted, but instead of $280 I was charged $454. I was expecting to pay something for taxes but never 60%. After a little digging I find out that they charged me extra for returning my car at a different airport even though when I made the offer I told them exactly where I was picking up and where I was returning. I called and they did nothing. Told me to read the fine print. It's a scam. Don't ever think that what you are agreeing to pay is what they are going to eventually charge on your credit card. Beware.
My husband and I had been planning a trip to Las Vegas for a few weeks now. We already booked flights and were keeping an eye out for good hotel deals. We eventually decided to try the "name your own price" option on the priceline website. Keep in mind we had a pretty good idea of the prices that were out there and it was nearly time for us to decide and book a room. Enter priceline. We pretty much knew what kind of hotel we wanted to stay at. So in the " Name Your Own Price" we bid a higher price to try to avoid some of the cheaper, smaller, and frankly crappier hotels. We understood and agreed to the the non refundable - non exchangeable stipulation because we figured we knew the prices and we had nothing to lose but getting us a better deal. Our bid was accepted. But with one huge problem. The hotel priceline booked us was actually 30% cheaper if we hadn't used priceline's "Name Your Own Price" option at all. Their new slogan should be Raise Your Own Price. So in short the hotels that we were trying to opt out of by exceeding their prices is the exact hotel priceline stuck us into. At a nonrefundable/ exchangeable price. So I called priceline and they admitted that there had been an error on their end, due to their own prices being cheaper and their "Lowest Price Guarantee" promise. They proceeded to refund me the difference in price. The only problem now is that I am stuck at a hotel that i tried to avoid by over biding even their highest priced rooms. They were unwilling to even attempt to put me in a nicer more expensive hotel for even more money. So far I am waiting to hear from the dispute that i filed with my bank. Thanks priceline for trying to ruin my vacation!
So I order 2 round trip tickets from nyc to buffalo. After I hit submit I immediately realized I had made a mistake and one of the flights was too early for me (But not my companion). I immediately call priceline and the do nothing to help and jsut rattle off about the terms and condition with the name your price function. So I suck it up and order another ticket to buffalo but this time one way because I can make the return flight I had ordered through priceline.
So I go to try and use the ticket to return to nyc from buffalo and now I cannot use that flight because they say I had changed my "iternary" by not using the initial ticket. They say there are no changes to tickets but their terms and services say nothing about a change of itenary being a change of ticket. Totall ripoff and scam designed to make me pay an addition $161 to pay for the same exact flight I already have purchased a ticket for. Scam!