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1.4 1008 Reviews

Priceline.com Complaints Summary

87 Resolved
918 Unresolved
Our verdict: If considering services from Priceline.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Priceline.com reviews & complaints 1008

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2:26 pm EST
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Priceline.com Rental cart with thrifty company

I rented a car through priceline website to pick up vehicle from cleveland airport on the 2-16-22 and drop off on 2-19-22. IT was the worse experience I have ever encountered. It was overpriced for three days 450.00 and when I arrived Thrifty charged my card another 200.00 for deposit on return of car. We waited in line for one and a half hour while my cancer mother waited on me in Youngstown. First car no keys second car no one knew how to open trunk. I asked for more time to spend with my mother and she would not adjust the hours said she would charge another day pay. Gudelia Melendez. will make sure to place reviews for others after me.

no one should go through this.

Desired outcome: A credit and that communication should be better for the future. an hour and a half in line after being shuttled there.

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1:37 am EST

Priceline.com Service of David Manager at Priceline Forster

On 21 February around 4pm I had a traumatic encounter with your Manager by the name of David in Stocklands Forster.

My friend was evicted from the premises for not wearing a mask for which he has an exemption but was never asked for it. He was told to leave the store.

My friend is a diabetic with other severe health issues, he went to purchase his insulin as he forgot his medication at home.

As I saw this, I asked the girl what happened

and she told me he was asked to leave the store which I proceeded to tell her that this is segregation, the Manager came and stopped me for purchasing some products and told me to put my [censored]ing mask on to which I removed it out of shock so I can breath. He called security and he continued to verbally abuse me and called me a [censored]ing [censored] pointed his fingers The security guard Daniel, is a witness to all this and said will make a formal complaint about and he was quite shocked of his unprofessional behaviour.

Because of his threatening behaviour my friend came to protected me and then David touched my friend and started verbally abusing him as well.

As a woman I have never been degraded to this extent in my life, this manager should be reprimanded and put on notice to protect to the future customers of Priceline.

Obviously he does not respect women.

Desired outcome: An apology.

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9:17 am EST
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Priceline.com I was unable to cancel my hotel reservation

I was unable to cancel my hotel following the cancellation of my flight from Detroit to Boston, Delta 997 on Thursday February 17, 2022, less than an hour prior to its scheduled departure. I tried to cancel the reservation several times via the web and telephone.

Failure to receive a refund of the entire charge will result in me never using Priceline again.

Desired outcome: I would like a full refund.

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AngryDad98034
Kirkland, US
Feb 23, 2022 5:14 pm EST

I have the same problem. Priceline is a scam and should be avoided at all costs.

I booked a room and tried to cancel the same day, 3 hours before check-in time. Their site said I had to cancel 2 days prior -- when it was a SAME DAY BOOKING! So cancellation was impossible. They kept my money and the room stayed empty. Laughing at me all the way to the bank.

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9:02 am EST

Priceline.com Hotel booking chosen by priceline

We planned a trip for our 30th Anniversary and I just really started using Priceline.com. My wife was so excited she wanted to leave early so we left a day early with plans to stop halfway and find a room. We drove until 10pm (ish) and pulled over and used Priceline’s Express deal. 2.5 star for a good price. They pick out of 3. They put us in the Getto. Cops with blue lights going when we got there. Office smelled of pot. People in hoodies hanging in the parking lot. Elevator buttons not working. People open their doors as we walked by say “hey, yo”. Already pretty upset and concerned for our vehicle and belongings, we get to the room. Room was god awful. We walked in and the smell was death or meth. Literally the smell was stuck on us after 5 minutes of being in the room. Blood stains on the curtains. Hearing business going on outside of the door. My wife and I grabbed our stuff and left. I called Priceline, I told them that I could not understand how they pick a hotel that could have resulted in my wife and I being shot/mugged/killed. The response I got was not our problem, talk to the hotel. Really? You think you would verify the hotels you advertised to keep people safe and feel secure. Your booking was completely irresponsible and direct negligence of your customers. I promise that I will tell my experience to as many people as I can with every means I can find.

Desired outcome: I should get my money back and I deserve an apology for placing me and my wife in harms way. We drove the rest of the way to our trip and had to sleep in the car as best we could and we are 2 adults over 50.

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11:43 am EST

Priceline.com was not able to pick up m rental car that was paid in full due to a name error

I purchased roundtrip airline tickets and a rental car through online with Priceline using my priceline profile. I had no problem with my airline tickets. But when picking up my rental car, the name on my reservation was my priceline user name, Nurse was listed as my first name and my first name was listed as my last name. I was asked at the car rental counter how I was related to Nurse (nameI) was told at the car rental counter that I needed to call Priceline and have this fixed. When I called priceline, I was told the reservation name could not be fixed. Not only could they not correct my reservation that was paid in full weeks in advance, I was refused a refund. The reservation was made with my email account which is my full first and last name and my credit card was in my full first and last name. I was told to contact the car rental company which was Budget, They told me that only Proceline could change the reservation. Considering I purchased my airline ticket through priceline and was obviously prompted to insert my name and information, how was I to know that my priceline user name had been used for the rental car. I had to pay for another rental car.I made numerous attempts to get a refund and was told no, the reservation is nonrefundable.

Desired outcome: I would like my $187.00 refunded to me. Refund for services paid in full and not rendered.

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4:06 pm EST

Priceline.com Booked a hotel room with priceline

I booked a room at the travellodge Wyndham depot bay in Oregon and checked into my room. After about 45 min of being there and looking around I had played on the bed and little black bugs were crawling on me, I then flipped the sheets over and there was a nasty big glob of black hair in between my sheets, dog urine all over the bathroom door and the floor and toilet hadn't been cleaned. I had a huge rash all over my face and back as well as the person I was staying with. I called Priceline immediately and notified them of the situation and asked to have my money back or a credit and I left and went home. Priceline said it would credit my account and they did not I called to complain again and all they are offering me is a 15% of coupon which u already recurve anyways when booking with them. It's outrageous and unfair that I have to pay for filth.

Desired outcome: I would like my money back or a credit for a different stay because my trip was ruined and I feel that I am being treated as a liar and being brushed off.

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Ana F.S.
Yakima, US
May 28, 2022 4:27 pm EDT

I booked a reservation with Rodeway Inn in Yakima Washington through priceline.com. It was for a room with two double beds + 2 adult. My reservation was scheduled for May 27th 2022 through May 30th 2022 I was charged $229.02 on my cash app debit card. I get to the hotel to check in Andy Hotel manager or front desk clerk told me that he no longer had that room available because it was occupied. I asked how they were able to do that when I had booked and paid for the room for my stay and they said that the room was still available. She said that I could upgrade my room 2A king bed but that upgrade was going to cost me more and I did not have the money for it. And it would be kind of weird being that that the two people occupy in the room was me and my son. So I told her I could not afford the upgrade so would I be getting my card refunded and she said no that she would not cancel the reservation due to the motel booking the real when I had already paid for it she would only cancel it if I wanted to cancel it. And she would tell Priceline when they called did she was not authorizing a cancellation her booking error on berend. Well hotel and Priceline have a 24-hour cancellation policy and they were going to charge me and I would not get refunded for one day because of this policy. I don't feel like I have to pay this cancellation fee because it was not an error on my end it was an error of the Motel are double booking and as Priceline for double-booked. I have called hotel in a boat with the motel Clerk X and Priceline customer service agent 4 * and I haven't gotten any closer to getting refunded the total amount I paid for the room. Priceline keeps telling me that they have no control over the refund that I have to contact the hotel and the hotel is saying that they cannot refund me on there and that I need to contact Priceline. Customer service agents to Priceline so short of calling me a liar and did not believe me whatsoever when I explain my situation to them. I finally was persistent in asking to speak to a supervisor, only to be put on hold 456 minutes and that's when I finally hung up. Hi call the number that is offered on Google RC corporate office number and I am told text this number has restrictions that does not allow my calls to go through. It's unbelievable! We are homeless and the money that are used for the hotel stay I had to borrow and I don't have that type of money to be losing because I'm Priceline Christina told me that I will not be receiving a full refund and that's the amount of refund I will be receiving is yet to be determined and that they would contact me that same day with a decision of what that's what they were going to do I never got that call I'm still waiting for that call I just me and I was also told that when I even if and when I do get my refund it would take 2 to 3 business days put back onto my car. That's 2-3 days we have nowhereto stay...I feel some type of class action lawsuit should be started because they are tMi g advantage of people scamming and stealing from people and lying covering up their [censored] ups and give u the run around !

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Mr. Helpful
Los Angeles, US
Feb 15, 2022 5:10 pm EST

Hi Samantha.

Thank you for bringing this to our attention.

In many cases, you're under the same use and care agreement as outlined by the hotel provider. Do you have anything in writing the the lodge provider was allowing you to cancel your reservation?

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2:34 pm EST

Priceline.com Price guarantee

I tried to book Buena Vista Suites at 122.80 for March 12-13. The customer service number said that the price went up and could not help. Yesterday i booked it at 163.80 online with priceline Iter. number [protected]) Today it is back to the 122.80 price and called into priceline before my 24 hour period was up. They transferred me to over 5 people. Once said that I was eligible for a refund of the difference per his supervisor and then transferred me where they said they couldn't help because it was after 24 hours (because I had been on the phone an hour at that point). I told everyone that I spoke to that i called within the 24 hour period and the transferring to different people was taking me over my 24 hour grace period. No one could help even when I asked for a supervisor.

Desired outcome: Difference in price returned.

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2:28 pm EST

Priceline.com Refund for non-booked flight

I booked a flight on 2/7 and received an email saying it could not be booked due to airline systems error. I've called everyday since this - being told it will take 24 hours, then 24-48 hours but they submitted it on 2/9 for refund. I tried to get to higher level of service today and that person told me it was never charged even though it is on my bank statement, refused to transfer me, yelled at me then hungup.

The flight number [protected]

Desired outcome: I want the refund for the 603.99 that was charged to my card.

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3:11 pm EST
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Priceline.com Airline voucher

My parents are elderly. My wife died of cancer last summer, more quickly than expected. They booked tickets on American, using Priceline. They had to make changes and, due to my Dad's physical disabilities, he was not going to be able to make the connecting flight (he can only walk very slowly). Priceline supposedly helped them by providing them a flight voucher. However, whenever they try to use the voucher, it won't work. They have called Priceline and had to wait hours for a call-back. Every single time, they are told something different. Either they have to go through American (American says because it was booked through Priceline, they have to go through Priceline), or they are simply told the voucher doesn't work. The number won't go through. They have the email confirming the voucher. It's taken them days, and now the flights they wanted - to visit their son who lost his wife last year, are booked. They would simply like to be able to use the vouchers. Priceline received their money, supposedly gave them a voucher, but the voucher won't work. I tend to think it's a scam - and that your company makes money by doing such things to older, and other vulnerable, people who eventually just don't have the energy or know-how to fight back. I am hoping they will give me the ticket voucher information, so I can file suit against your company in small claims court. But, it would be nice if someone saw this and actually has half a heart and does the right thing. If someone who can actually help them will contact me, I can provide you with their contact information and hopefully you can simply get them a voucher number that will work, and give them additional time to use it, since this President's day is now out of the question (thanks to your company messing them around). Unless this is resolved, I will absolutely post to every message board, twitter, the Susan Komen Foundation - every Breast Cancer Awareness organization, etc... to let them know how you played games with two elderly people whose daughter-in-law died from breast cancer. But, if you make it right - I will not only not do that, but will post a positive review letting people know someone up there cared.

Desired outcome: Give my parents a voucher that actually works, plus at least a year extension. Better yet - refund them for the balance and just let them out of this.

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11:00 am EST

Priceline.com Not as advertised

On 2/7/22 I booked a hotel room thru Priceline for one night, 5 adults (flight was cancelled). I was under the impression that Priceline offered great deals to customers due to open capacity. This hotel offered sleeping accomodations for 5 people and that was all we cared about.

Upon arrival, hotel looked closed as the front entrance was blocked. drove around the building and found no other option for an entrance. Found a worker and he told us that the hotel was indeed open and to climb around the roped off area.

This hotel was under complete renovations! front entrance, hallways, rooms were a disgrace! This hotel should have been CLOSED with this kind of renovations taking place. Elevator was ancient and had a 30 second delay before door would open to let you out. No ammenatities available to guest as advertised.

Needless to say, they could not accomodate 5 people as advertised and I needed to book another room!

FALSE ADVERTISMENT

La Quinta by Wyndham Orlando South

2051 Consulate Drive

Orlando FL 32837

conf: [protected]

Desired outcome: Refund: at least 1/2 of charges since we did stay the night

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10:28 am EST

Priceline.com Unable to redeem 1200$ in flight credit.

I’ve called over 10times in a two day period. I give all my info for the new flights that I would like to book using my flight credit. I get transferred 3 to 4 times every phone call. Nobody is able to simply book my flight successfully. I’m tired of dealing with Priceline I just want what’s owed to me and I’ll never use this service ever again

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Matt451
Montgomery, AL, US
Feb 09, 2022 3:12 pm EST
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They are doing the same thing to my parents.

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12:42 pm EST

Priceline.com Refund balance

I booked service on line for 3 nights, I am traveling from Alabama. Online it has pet friendly, not sure why has not been updated because its not. I paid in advance for 3 nights. I had to leave my furbaby at someone house for the one night. I checked in on Thursday evening and checked out on Friday night because of the no pet policy. I'm requesting refund for the remainder night that I did not stay and was advise because I booked online no refund. I think this should be advertise online. I will be contacting BBB to file complaint, if this matter can not be resolved.

My email address is [protected]@yahoo.com

Thanks for your time

Desired outcome: refund for the remaining night i did not stay

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11:50 am EST
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Priceline.com Reserved seating

Made reservation on Feb. 5 with reserved seats selected for total charge of $155. Confirmed flights on Friday for Saturday take-off . Went to print boarding passes and discovered I had no reserved seats but had been charges $155.

Priceline trip #[protected] and Spirit confirmation # zcysuy. When I printed boarding passes Saturday morning Feb. 5, I immediately noticed the seating was for seats in economy class, not the preferred seating (2f) which i had selected and paid for via credit card when booking the flights.

Desired outcome: Please refund full amount of $155 for preferred seat reservations.

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6:34 am EST

Priceline.com Booking and cancellations

Doubletree by Hilton in Silver Spring, MD

Dates: 2/4/2022 thru 2/7/2022- (1st. Room)

2/5/2022 thru 2/7/2022- (2nd.. Room)

Rooms booked my credit card was charged.

I informed the representative that we are two parties arriving one day apart from one another. I informed that we need free parking because the second party is bringing a trailer and we need to be able to park it. In addition we wanted an indoor pool with a gym. Total group was 2 adults 1 baby under one years old with the first room. 2 adults for the second room adjoining if possible.

When I arrived I was informed of the following:

-$25. Valet parking fee per car.

-$50. fee credit card hold per night.

I was informed by the hotel staff that I can park on the street for free over night. I would have to move my car by 9am when 2 hour parking begins the next day. Or I could park behind the hotel in the parking garage for free. Which I arrived at the parking garage it was closed.

I checked in and was charged the $50. and asked to sign a piece of paper that had my name on it with illegible writing that did not indicate how much or what I wa being told to sign for. I immediately wanted to cancel my reservation and was told I could only do it through the third party which was Priceline. I had to call about 3 separate times to debate back and fourth and to be told I have already been charged and cannot cancel any of the nights for two rooms on my booking. In the end of what was a nightmare with princeline I could only cancel all reservations after being forced to stay the first night 2/4/2022 to 2/5/2022.

I am totally disappointed with the entire experience with Priceline they are not considerate and make it extremely difficult for a customer whom has not been happy with their hotel booking. They could have handled my booking complaint very differently they offered no solution and I was stranded left to my own resolve for the remainder of my trip.

I would never use this company or refer them to another person Worst experience ever with booking a trip.

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4:15 pm EST
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Priceline.com Made a reservation for a Super 8 in Omaha but they were closed for construction!

Jan 21 I made a reservation thru Priceline on their site for a room in Omaha Nebraska. When I got to that Super 8, it was closed for construction and locked up! No one was there!
It is Priceline's responsibility to have listings that are current on the website.
They took my money and now I am trying to get reimbursed for the cost of the room.
You CANNOT lawfully keep money for a service that was not provided.
I called twice to the Priceline customer service number and on the second call finally got someone to take the information. She said I cannot get reimbursed until they talk to the Super 8! They are closed and NOT answering their phone at that location! Duh! So she "escalated" the case to the escalation department. She says they will contact me as soon as they get an answer from Super 8. In the meantime I had to go across town and rent a room for 30.00 more because of this error.
There was another customer who showed up while I was there and was screwed out of a place to stay and their money. I travel for work and spend money for stays...you would think they would want to keep their customers!
Still waiting...

Desired outcome: money back for reservation plus maybe a discount for a next time stay at another Super 8

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1:08 am EST

Priceline.com Refund

I taught to someone over a 6 weeks ago about a refund that was supposed to post to my account here it is 6 weeks later I've talked to 5 different customer service representative and still I'm waiting on the refund to post to my account. I've been given the runaround I've had to write emails I've called I've been put on hold I've been hung up on and still nothing no refund and priceline is $500 richer

Desired outcome: I want my money back

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4:56 pm EST

Priceline.com Overpriced by Hertz and bad experience with United

My experience with Priceline as a whole was less that stellar.

I booked a flight to Pensacola with a car rental on 10/7/21, Trip number [protected]. On 10/17/21 I was notified that United changed my schedule for one of the returned flight out of Pensacola to Omaha. After much deliberation I decided that it conflicted with my plans so I changed the returned flight on 12/13/21. At that time, I also noticed a lower price for a car rental so I took advantage of it under the price match option. What I didn't know was that the flight and car reservation got de-linked. While the flight stayed at Trip number [protected], the car reservation was changed to Priceline trip [protected].
On 10/21/21 Priceline sent me a updated itinerary in which they also offered a car rental for $492. As that is much less than $796.47, I tried, again, to take advantage of the price match option. I was told that it was not possible because the two reservations were under different trip numbers. None of the agents I spoke with (4 of them) could find any record of the joint reservation. One of them (I don't remember whom) suggested I contact Hertz. I did and the Hertz agent told me that since this is a package deal, I should contact Priceline. Sounds like the typical "go ask mom, go ask dad" situation. So I was stuck with the higher charge and a deep distrust of Priceline and Hertz. While all of the agents were cordial and understood my dilemma, they could not help me because of computer limitations.

In addition, on 31 Dec, we flew from PNS to OMA with a stop at DSW. Combination of the flight to DSW running late and poor logistics within DSW caused us to miss the subsequent leg to OMA. We had to wait for wheelchair assistance at the gate and such assistance required a change at each and every terminal so we missed the flight. We were scheduled for a flight the next day, provided overnight lodging and given food vouchers totaling $24.00 (to be used within the airport). As it was New Years eve, everything was already closed!
While we secured transportation to the hotel via their shuttle, we had to pay for the return trip to the airport. At the hotel, being New Years eve, and left without transportation, the only option we had was pizza delivery. The next day we had to pay for transportation back to the airport and the $24 voucher didn't cover lunch at Pappadeaux. You could say that the trip was memorable for all of the wrong reasons.
I'm asking Hertz to reimburse me $ 304.47 and United to make amends for a terrible experience.

Desired outcome: I'm asking Hertz to reimburse me $ 304.47 and United to make amends for a terrible experience.

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mad about
Omaha, US
Jan 23, 2022 2:41 pm EST
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My apologies to United, the culprit was American Airline.

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11:32 am EST

Priceline.com hotel stays

2 stays- one the hotel was supposed to be with pool and ready at 2pm- no pool- it was drained and just a big hole outside- and room not ready til 830pm- Priceline trip number [protected], I was on phone with priceline 3.5 hours and was supposed to get a refund and call back from a supervisor- neither have happened it's been 4 months. Priceline trip number
[protected] was supposed to be 2 queen beds, priceline reserved a king and refused to fix it or refund. Hotel called priceline and priceline hung up on them. I called and was again told a supervisor would call me back, it hasn't happened and has been 3 weeks.

Desired outcome: refund or credit

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Allyson Kelly
, US
Feb 05, 2022 10:02 am EST

Twice now reserved rental cars advertised free cancellation had to cancel first one in Ft Lauderdale was told no refund it was online deal what other deals are online so they refuse to refund any of my money reserve a car on Miami @ NU Car rental get there they want $500,000 liability insurance I had $100,000 called insurance company to up coverage after I did this was told this company will not accept that ! Refused to give me car offered shuttle ride back to airport! I walked across the street to Miami Boat/Car rental got car on the spot half the price ! Still have not received deposit from NU and they told me get in touch with Priceline about refund ! This was in January talked with someone again this morning they will get back to me ! WHAT A JOKE ! WILL NIVER USE PRICELINE AGAIN !

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3:53 pm EST

Priceline.com Hotel with no services

Priceline provided me a hotel with no maid service including no garbage pickup, no cleaning... it was a handicap room that had a dangerous broken shower chair. At no time did Priceline advertise or inform me I was getting a hotel room with no services. Priceline even charged me more than the hotel charge. I was charged twice after amount by the hotel.

When complaining next day to front desk, I was told they had no emoyees. Now Priceline is saying Covid they do not clean only once a week.

I have traveled worldwide but never ever rented a room with no hotel services!

I was traveling with my disable 91 year old mother. She is incontinent and disabled. The shower was dangerous. Beware using Priceline...

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Update by Mike Rohricht
Jan 19, 2022 3:54 pm EST

Stay clear of Priceline!

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2:27 pm EST
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Priceline.com Airline flight reservations — paid for insurance in october, 2021 — not getting insurance

I went to AAA Travel website last fall (Oct. 2021) and reserved round trip flights for my daughter and I to Mexico from New York.

Because of Covid (and a tentative wedding date for travel), I was sure to add on $89 for the "Insurance Option". The net total for two round trip tickets increased from $1, 000 something to $1100 something after adding in the $89 for travel insurance. My bank account was debited that same day.

I clicked "submit", I was charged the full amount, I printed out the insurance information, but now realize my itinerary does not show that I paid for the insurance.

I called the phone number on itinerary on Saturday and realized I am not dealing with AAA (even though my itinerary reads AAA, I am dealing with Priceline). The customer service rep. told me I do not have insurance. If I cancel my flight reservations, I lose my $. (I was on the phone with her for over an hour, and I was probably on hold for over 30 mins.)

I feel this is a scam. I know I opted for insurance and I know my fee increased accordingly. How convenient for Priceline to just deny insurance was selected and paid.

If I do not get resolution, I will take this to the BBB and the NYS Attorney General's Office. This is a scam. AAA should be ashamed of themselves to pushing their unsuspecting members to Priceline.

Desired outcome: Either a full credit for my Delta and American (economy) plane tickets or refund

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Priceline.com In-depth Review

Website Design and User Experience: The website design of Priceline.com is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Products and Services: Priceline.com offers a wide range of products and services, catering to various travel needs. From flights and hotels to car rentals and vacation packages, they have it all. The extensive selection ensures that users can find the perfect option to suit their preferences and budget.

Pricing and Discounts: Priceline.com is known for its competitive pricing and attractive discounts. They offer exclusive deals and discounts on flights, hotels, and rental cars, allowing users to save money on their travel expenses. The "Name Your Own Price" feature also enables users to bid for the best prices, adding an element of excitement to the booking process.

Customer Service and Support: Priceline.com provides excellent customer service and support. Their dedicated support team is available 24/7 to assist users with any queries or issues they may have. The prompt and helpful responses ensure that users feel valued and supported throughout their booking journey.

Booking Process and Ease of Use: The booking process on Priceline.com is straightforward and user-friendly. The website guides users through each step, making it easy to select and book their desired travel options. The streamlined process ensures a hassle-free experience, saving users time and effort.

Transparency and Trustworthiness: Priceline.com maintains a high level of transparency and trustworthiness. They provide detailed information about each travel option, including photos, reviews, and ratings from other users. This transparency helps users make informed decisions and ensures that they can trust the information provided on the website.

Mobile App Functionality: Priceline.com's mobile app offers excellent functionality, allowing users to book and manage their travel plans on the go. The app is user-friendly and responsive, providing a seamless experience across different devices. Users can easily access their bookings, receive notifications, and make changes or cancellations conveniently.

Loyalty Program and Rewards: Priceline.com offers a loyalty program called Priceline VIP, which rewards users with exclusive benefits and discounts. Members can earn points on their bookings, which can be redeemed for future travel expenses. The loyalty program adds value to the overall user experience and encourages repeat bookings.

Additional Features and Benefits: In addition to its core travel services, Priceline.com offers several additional features and benefits. These include travel insurance options, airport transfers, and the ability to bundle flights and hotels for additional savings. These extra features enhance the overall travel experience and provide users with added convenience.

Overall User Satisfaction and Recommendations: Overall, Priceline.com receives high user satisfaction due to its user-friendly website design, competitive pricing, excellent customer service, and convenient booking process. Users highly recommend Priceline.com for its wide range of travel options, attractive discounts, and reliable support. Whether you're planning a quick getaway or a long vacation, Priceline.com is a trusted platform that delivers on its promises.

How to file a complaint about Priceline.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Priceline.com. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Unresponsive Customer Service at Priceline.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Priceline.com. Include key areas such as booking problems, customer service interactions, billing discrepancies, or issues with refunds or cancellations. Mention any relevant transaction information, such as booking numbers or dates. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the responses received from Priceline.com. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Priceline.com. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct and relevant to your issue with Priceline.com.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Priceline.com or other users to further address your complaint.

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Priceline.com contacts

Phone numbers

800 7742 3546 1800 123 3316 More phone numbers

Website

www.priceline.com

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Use this comments board to leave complaints and reviews about Priceline.com. Discuss the issues you have had with Priceline.com and work with their customer service team to find a resolution.