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On October 18, 2024, I used my wife's card to purchase a flight back from LAX to RIC. Not paying complete attention at first, I found out the hard way that HER name was stated as the traveler instead of myself. So, here is what multiple agents/representatives told me, from two different departments - "I apparently put her name by mistake because this is what they have, and since this is what they have, then there is nothing I can do, except for HER ONLY to use the credit".
The point isn't even that there is no reason for me have put her whole name, whole address, and whole birthday of hers, when good and well it was me that was traveling. However, what I DID do is put her name as the CARD HOLDER. The point isn't even that they refuse to even consider that there could have been a glitch. Finally, the point isn't that they make so much money that correcting an obvious mistake (whether it was mine's or not) wasn't worth the negative customer experience. The real point was that when I explained that 129 Priceline bookings come from my company alone in a year is not worth ruining, the agent claimed that it DID NOT MATTER. Can you believe that?!
Expedia and Esky NEVER presented problems when my wife and I use each other's card to book flights and my wife does such so often through her job for her clients. Again, never was a problem. As a result, my opinion of them is obvious, and it is up to me, I will champion the boycott of this third-party fraud as much as reasonably possible!
Recommendation: DO NOT USE THEM FOR ANY REASON......UNLESS TO FILE COMPLAINTS AGAINST THEM
Contact Priceline, explain your booking name error (cardholder mix-up), demand escalation to a supervisor, and stress your frequent use of their service. Mention that competitors like Expedia solve these issues easily. Push for a name correction or refund. Keep it concise and firm!