CB Furniture Stores Pottery Barn Complaints #2-21

improper reimbursement

Jessica Wyman of US

Aug 03, 2026 8:21 pm UTC

Verified customer

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In summary — and with more detail outlined below — I have dealt with an unacceptable and ongoing series of issues with my Pottery Barn orders, customer service interactions, and the complete lack of proper reimbursement or resolution. I recently moved into my home in May, marking my ninth move overall. This is our “forever home,” and I was genuinely excited to start fresh and decorate from scratch. Instead, my experience with Pottery Barn has been the most frustrating, time consuming, and disappointing retail experience I have ever encountered.

I have spent countless hours trying to get basic resolution from your customer service team, and I have reached the absolute limit of my patience. What makes this even worse is that the ongoing failures have completely overshadowed what should have been an exciting time. I’ve been forced to rent a dining room table and chairs for a family visit in August due to Pottery Barn’s poor quality.

I have included a detailed breakdown below of my order history, returns, timeline, and the resolution I am requesting — along with explanations. This issue has been ongoing since June 2nd, and I request swift, decisive action at this point.

I can be contacted directly at [protected], or [protected]@gmail.com

Desired outcome: See Attached. Given ongoing issues & significant time spent seeking resolution, I request a $1,513.31 credit to my PB credit card and 25% discounts on future furniture and décor purchases at West Elm or Pottery Barn

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