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CB Furniture Stores Pottery Barn Complaints #2-21
Pottery Barn

Pottery Barn review: Torrey sectional #4834788

P
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5:26 pm UTC
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I just received this beautiful sectional on Friday with white glove delivery. It is missing the back pillow on the corner piece. I have been working with an amazing lady at B to B and contacted customer service on the website with no success. I am writing to you to say that it’s crazy for me to return the entire set, swivel chair and covers for both because no one can find 1 pillow in the entire country. Please help or will have to choice but to return the entire $5k purchase.
I tried to attach photos but it won’t let me. There are photos in my contact with b to b.

Claimed loss: 1pillow

Desired outcome: 1pillow!!!!

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