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Big Lots Customer Care Service

Big Lots Stores, Inc.

300 Phillipi Rd
United States - 43228

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Big Lots Complaints & Reviews

Big Lots / ceramic votive holders

Victoria Schroth on May 16, 2017
I picked up 3 Ceramic Votive Holders on an endcap facing the entrance to the Rosecrans Ave location in Gardena; the price on the large sign was $5.16. This covered various objects which were turquoise and beach coral themed items. It was near closing time of the store (9:00 pm) and I...

Big Lots / Hoover dual power max carpet cleaner

Carol Russo on Mar 31, 2017
I went to Big Lots store #4350 in Escondido this evening, where I purchased a carpet cleaner at for $79.99. The box was retaped, as were ALL of the other boxes on the sales floor. So I grabbed the box that looked the least damaged. When I got home, I realized that the box states that it...

Big Lots / Assault by a store clerk

Melissa Anderson Simmons on Mar 23, 2017
I was in the Greer store location yesterday March 22, 2017. I had lost my $20.00" s it was the last money I had for the month. I am mentality and physically disabled and I have severe panic attack disorder and I was in a frenzy trying to find my money to buy the items that I had. I wa...

Big Lots / Blanket

Dishonia Obie on Mar 12, 2017
I went to big lots on Friday March 10th 2017 brought a couple of items which one was a brown blanket. I went to put it on my bed and there was holes and dirt like someone had used it...i called the store she told me to bring it back along with my reciept..went back on Sunday March 12th and...

Big Lots / Unethical behavior / carrie the rude manager

Roanne Delacruz-barrios on Feb 5, 2017
Went to the cashier to pay all the items that I got. But one of them has no price tag. It was the last one and it was from their Christmas items so I was expecting it would be on sale. The manager named Carrie happened to be beside Ana w/c is the cashier who helped me w/ my stuff. Ana saw...

Big Lots / Faulty recliner

Jelka Dasent on Jan 24, 2017
Conroe Cuddle Up Recliner SKU# 810286584 We purchase the recliner on 09/18/16 for $446.89. The switch to make the recliner open has always been stiff and we thought that this was normal until this week 01/22/17 when the switch broke. The recliner now does not recline. On Monday, 01/23/17...

Big Lots / The manager

Addie tinsley on Jan 2, 2017
I'm a ex employee of store 182 in Owensboro ky, the manager Teresa hudson was so rude to me now that I don't work there she asked could she help me with anything then I told her I came in to get drinks... I walked back to furniture and was asking furniture manager a question she follo re...

Big Lots / Employment store 4602 big lots

Santarosa on May 16, 2016
This place is one of the worst places to work. Store associates are only hired on part time only. They say flexiable schedule---thats a load of crap. You are expected to have an open ended schedule. If you need to modify your sched for any reason you automaticly don't get any hour...

Big Lots / My 60 year old brother fell and nobody help or even ask how his doing

Mary Black on Apr 24, 2016
Today april 24, 2016 at approximately 12;25 to 12;30 pm my brother fell down to the floor because a iron rack is not in good condition and it is very dangerous.my brother is 60 year old and fell from the corner of the bad condition of the rack.l told an employee that my brother had fallen...

Big Lots / Staff

mysticmemory22 on Apr 24, 2016
I work at the Big Lots here in Colorado and I have never seen such poor management, and not just the management but the company overall is a sham. They offer no benefits, little to nothing pay raises after a year, and don't change a thing when they receive a complaint. They make the women...

Big Lots / Other complaints

curls on Mar 26, 2016
I'm not an employee. I've never been an employee. I agree with the posters who say "this is their policy, they say it up front, deal with it." I don't buy at Big Lots on the items I will need more than 30 days to assess. I keep my receipts, and I'm careful to check out their products in...

Big Lots / Rude manager

Reviewer67910 on Mar 2, 2016
I received an item from big lots. In Murphy nc but it did not work. I went to return the item but didn't have a receipt because it was a gift. I was told by the cashier that I couldn't return it without a receipt. I asked to speak to the store manager. They paged Angie over head...

Big Lots / Furniture

Reviewer52091 on Jan 7, 2016
Their Simmons Manhattan recliner and sofa peel and crack ridiculously quickly. I have owned both items for two and a half years and have rarely used them and now they are beginning to crack! They crack on the upper cushion where one's head or neck would rest. No wonder why they won't sell...

Big Lots / Service

Reviewer27711 on Dec 28, 2015
went return xmas gift. first had stand long line .then they told me a female did that were busy just go get ten bucks merchandise cost sticker said ten on it instead making out a store credit.i went found item same price stood second long line like six people in front me as got my turn she...

Biglots.com / Don't buy from them, ‘coz you will get nothing from them

kate_CrY on Dec 11, 2014
I placed the order on the website www.biglots.com. I choose some stuff for the Christmas, and it was mentioned that the items were available. So I placed the order and paid for it, but after several days I got the email that my items were sold out and they offered other things, but I...

Big Lots / Complaint of poorly made furniture

Elly D on May 9, 2014
I purchased a bed, dresser, mattress, box spring, sofa and recliner. I had to rent a truck and pay people to help me take this furniture home and set it up. When we open the box that contained the sofa the back was not properly nailed on. Did not want to go through the trouble of returning...

Biglots/stratolounger-the Big One / Release mechanism

GDS55 on Dec 23, 2013
The Release Mechanism had broken within a year of purchase. I can not locate a replacement. Nobody seems to know where I can find this mechanism. The recliner can not recline without it.. A subsitute from another recliner can work. But as I mentioned, I do not have a clue where to find one. I would fix it, if I could get the Parts. Please advise!

Big Lots / Rue manager

myrnag on Oct 6, 2013
My daughter and I went to the store looking for a Tablet that I had seen on advertised on my computer. First we could not find anyone to help us, when we did find the Tablet it had another price?? I had received the ad on line with the date of it's sale date, yet when I asked for the...

Big Lots / Need to get my dinin set or money back

Guadalupe Calderon on Oct 2, 2013
I bought a dining set at Big lots 2 months ago, The salesman told me that I could pay for it and pick it up wheneverI wanted to..So I paid $267 for the dining set And when I went back to pick it up they told me they did not have the dini set anymore and they dont want to give me my Money...

Big Lots / Never have the items they email me

Nancy lucky on Sep 25, 2013
Every week I get emails describing their great products and prices, so once again I go to the store as I wanted to get a pink comforter and shams. They were suppose to be in on Monday, I went on Tuesday Morning I looked everywhere and then I asked one of the employees. He said let me check...

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