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Big Lots Customer Care Service

Big Lots Stores, Inc.

300 Phillipi Rd
Columbus
Ohio
United States - 43228

Customer Support Phone Numbers

Fax:
+1 614 278 4775 0 0
+1 614 278 6951 0 0
 

Big Lots Complaints & Reviews

Big Lots / treatment of employees

Sh
Shannon Cella on Sep 13, 2017
Writing on behalf of a friend at the Murrieta, CA location. 3 Weeks ago she was suspended for something she didn't know was wrong, 2 weeks ago she was supposed to find out her fate. As of today she's heard nothing and keeps getting the run around when she calls. At one point she was told...

Big Lots / wallets

Ca
Carol lynne on Sep 13, 2017
You have a warning tag on them if it's not good for calif and does not say what would cause cancer or miscarriage you would think the company would list the problem . I was going to send went to California until a coworker pointed it out to me. Thank you to a coworker I asked if I could...

Big Lots / running of store

Gh
Gh135 on Sep 6, 2017
Tall older gentlemen putting out merchandise while customers are trying to shop and had no concern that they could not get past his mess of empty boxes and merchandise blocking whole aisle. Had a skid blocking the aisle with paper products and you could barely get a cart through and there...

Big Lots / leather loveseat recliner

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Sherry Casebolt on Sep 5, 2017
Left side brackets do not line up properly and leaver bracket gets stuck which causes slack in the cable. It will not recline due to slack in the cable. Purchased at Big Lots Elyria, OH 44035-6304 On 8/29/2017 picked up on 9/1/2017 We have had this Simmons Loveseat and couch for 4 days only...

Big Lots / simmons sofa

Si
Simmons Sofa on Sep 5, 2017
I bought a simmons sofa around 6 months ago at the latest possible date. It sat great in the sore... However after about one month after purchase the cushions started to stay flat. I have found another sofa from big lots... It's more firm and it's $570.00, compared to the $350.00 that I...

Big Lots / rude billing person

Mi
Minerals30 on Sep 4, 2017
Today we went to the Big Lots (Store #4195) at 8210 Kirby Drive, Houston TX 77054-1602. We bought 3 items - 2 throws and a can opener. There were just 3 customers standing in line behind us when we arrived at the counter at 6:48 pm. (RECEIPT DETAILS: Date - 09/04/2017; 6:49 pm, Total bill...

Big Lots / serta mattress

Mi
Mia704 on Aug 31, 2017
On 8/29/17 I went to Big Lots in Kannapolis NC to purchase a mattress. The lady in furniture section helped me. I told her that I would like to purchase the Lander Serta mattress but she gave the mattress she preferred instead and it was the Harmon King. When I go and pick up the mattre...

Big Lots / ad that wont be honored along with rude manager (fireplace 72 cherry for 419.00)

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Penguin Love on Aug 30, 2017
Why wont anyone in your stores honor the ad? Mel at the reno store was very rude...He stated he had one but wont sell it then he went left and of course being the customer i shared my disappointment. 72" Cherry Console Electric Fireplace $419.00 Orig. $599.99 Save $180.99 (30%) No Reviews 72...

Big Lots / I am complaining about a supervisor treating her employees like slaves.

Ro
Robin Carver on Aug 25, 2017
To whom it may concern, I am a regular customer at big lots and I like shopping there. I have got to know some of the employee's really well. There is one of the supervisor that works there that all she does is just stand around she doesn't do anything. She has no respect for her coworkers. The...

Big Lots / recliner

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Rose Sopa on Aug 24, 2017
I purchased a recliner a little over 2 months ago and the side gadget that reclines the chair broke off. I am very upset as i paid $350.00 for this chair. This 30 day return policy is bull. I want an exchange.please resolve this to make me happy, pleeeeeeeeeeease.I am sooooooooo upset. I...

Big Lots / unethical behavior, misrepresented sales, and bait-and-switch pricing

Mr
MrsCichrana on Aug 20, 2017
8/20/2017: 8:30 PM BIG LOTS: 11247 SW 40th St, Miami, FL 33165 Store #: 4528 Located in: Concord Shopping Plaza Manager Name: Erit unethical behavior, misrepresented sales, and bait-and-switch pricing. I went in to the store for the Living Colors 40% select curtain panels sale. I Looked...

Big Lots / service/cashier

Si
sivey on Aug 14, 2017
I shop at Big lots often, the last few times that I have been there the cashiers have been down right rude to me. They did their little spill "thanks for shopping at Biglot" so forth and so forth like they were robots or something.No personal connection no eye contact.the cashier didnt...

Big Lots / my experience working for big lots

Di
Diamonique Harrell on Aug 3, 2017
I used to be a employee working at biglots, and by far I can say it was the worse experience I ever encountered working at any retail job; and I came from the mess that we all know as Macy's. The disrespect is just outrageous and this is coming from the store manger themself. Ever...

Big Lots / horrible customer service

Mr
Mrs Lewis700 on Aug 1, 2017
Big Lots 755 W Craig Rd, Ste 140, North Las Vegas, NV 89032 Tuesday August 1, 2017 Approximately 4:30 pm I went into Big lots to purchase some new things . I ran across a nice dinnerware set that was on Clearance $29.99 there were two boxes, however only one was marked clearance. The...

Big Lots / brown sunflower sofa and chaise

Su
Suzy Juarez on Jul 25, 2017
April 2016 I went into the Manteca store and bought a sofa that not even a year later started to fall apart. Attached are pics of a conversation between me and Bob trying to get this resolved that still has not gotten resolved. I still have a broken couch at this point I just want my money...

Big Lots / product damaged

Ka
Katrina freeman on Jul 21, 2017
I bought the big top living room set with a extra recliner in November last year. I contacted the Terrell tx store several time since the first of February and spoke to Teresa. The back of the recliner has springs sticking out of it. She claims she has contacted the company to order the...

Biglots / hiring

Je
JeffKevin on Jul 12, 2017
My husband went to apply for a position yesterday at your Coral Springs store. Upon arrival and in front of customers, the manager said we won't hire your kind, meaning he was white. My husband said the guy he spoke to him a couple of days before was white. The manager said that's why he...

Big Lots / espresso 6pc dining set sku 810337891

Mo
momomma31 on Jul 11, 2017
I purchased this table set on Saturday and it was the only set in the store. The box was damaged but we purchased anyway. We assembled it on Sunday and used it for dinner last night. That is when we noticed the scratches in the table top. I am not sure if it is from the damaged box or not...

Big Lots / furniture customer service

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Mistymcnew on Jul 1, 2017
I have been trying to reach someone about a store issue that I had with some furniture since June 25th. I purchased a living room suit and while it was delivered inside the plastic once it was unwrapped I noticed a gash in the leather material. I contacted the store where we bought the...

Big Lots / management

So
So chick on Jun 30, 2017
I'm in the Big Lots store a lot in Hobbs New Mexico. When I'm ready to check out and there's a line forming I hear the cashier call for backup but nobody shows up she calls again and still nobody. There's always only one cashier they're very helpful but they're only one person. Where'...

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