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Portrait Innovations Customer Service Phone, Email, Contacts

Portrait Innovations
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1.2 172 Complaints
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Portrait Innovations Complaints 172

ComplaintsBoard
D
4:23 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband gave me a $50.00 gift certificate for Portrait Innovations. When I called them, there was no answer. When I went to their studio, it was closed and empty. Now I am out of a $50.00 gift, and have no chance to get portraits of my family. All I want is the money back that was paid to purchase the gift certificate.

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L
7:00 pm EST
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Photo has never been provided but was paid for on November 17, 2019. Was told it would be ready in 7 days. Tried a number of times and was told it wasn't ready then today, January 8, 2020 all of a sudden all locations appear to be closed. Have driven over and store appears vacated!!! These are of my baby who was pre mature and cannot be replaced!!! Site...

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T
6:48 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I firstly scheduled to have my family pictures taken on christmas eve, but someone called and informed me that because they didn't have that much business that they would not open on christmas eve, okay cool. I rescheduled for a couple of days later. When I arrived at my 1:10 appointment they told me they couldn't find my name because it was mistakenly put...

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Is Portrait Innovations Legit?

Portrait Innovations earns a trustworthiness rating of 82%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Portrait Innovations highly, which means their services are pretty reliable. Despite this, their 4% complaint resolution rate raises questions. We recommend users check reviews and complaints about Portrait Innovations to understand what to expect from them.

We found clear and detailed contact information for Portrait Innovations. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Portraitinnovations.com you are considering visiting, which is associated with Portrait Innovations, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Portrait Innovations's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 4% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the portraitinnovations.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Portraitinnovations.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The portraitinnovations.com may offer a niche product or service that is only of interest to a smaller audience.
  • Portrait Innovations protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Portrait Innovations. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
10:27 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We took family pictures last night at your Plano location. It was nothing short of a nightmare. We had 10 adults and 10 children in our party. Our photographer was horrible. She only used 1 background, we had to choose our own poses, and the shots she got were not good at all. My mom really wanted a family picture and she wanted a cd. We were told you had...

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A
6:13 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I scheduled a photo shoot on Monday December 23, 2019. I was told after the photo shoot that I would not be getting a canvas with the special because you guys are completely out, something that should have been discussed before the shoot since that's the only reason that I booked with Portrait Innovations. I finally got my pictures after several hours of...

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H
3:09 pm EST

Portrait Innovations not enough help/manager is incompetent

I have been to Portrait innovations in Wilmington, NC the past few years to have pictures made. I wont be going there ever again. Maggie, the photographer was really patient with my son in getting him to take pictures. I also ran about 10 minutes late for my appointment on Saturday and she was kind enough to stay and wait on us. We got done with the pictures after 7 that day and the computer system went down and we were unable to complete my order. Maggie asked to me to call back Sunday and her manager would be in around 3p. I called the next day and she stated her manager wasn't in yet and she would call me back. I never received a call back that day or the next. I called again on Tuesday and Maggie was busy, but I was set up with an 4p appointment on Friday to sit down with Maggie and complete my order. I came in for my appointment with Maggie on Friday and she was busy and they asked me to wait a few minutes and she would be right with me. During that time, a family came in and I heard another one of the workers tell the family that there appointment was at 4:30p and the would get to them soon. When Maggie came up to me a few minutes later, she asked me if I could please come back again, they were really busy and had 2 families that needed pictures taken. Needless to say, that did not go over well with me. I had an 4p appointment that I had made and they go turn around and take the 4:30 appointment. That is not how you do business! So I made another appointment with Maggie the following Tuesday. She calls me the day of that appointment and tells me the printer is down and they cant make any pictures. My husband goes back the next day and Maggie and him FINALLY get the order completed and she tells my husband it will take about an hour for the pictures to process. My husband tell Maggie he will come back tomorrow. The next day my husband goes in there again to pick up the pictures and they tell him that they haven't even been done yet. He confronts the manager about everything and in turn to puts the blame on her employee, Maggie. She never took responsibility for anything. He waits there for them that day until they get them done! Maggie had told me that she was going to comp me for some pictures and I would be getting 10 free cards. Needless to say I didn't get all of the cards promised to me.

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Q
9:24 pm EST

Portrait Innovations false advertising bad service

Bad BAD BAD SERVICE MY APPOINTMENT WAS AT 1:35 AND WE DIDN'T TAKE OUR PICTURES UNTIL 2:35 my baby party was at 3:30 so we was late to her party even tho we had a rushed photo shoot it wasnt even a need of having it i am highly upset AND ON TOP OF THAT THE MANAGER WAS SO STANKING I HAD TO PUKE i didn't receive my canvas false advertising i tell ya ill never book with them again suggest another place that take pictures please

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C
9:19 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I had pre scheduled a session for 12/21/19. After I scheduled I called the store to confirm, and I explained that the children would have 2 outfit changes. And that I Had a small child in the session (3 Yr. old). and I would need a photographer with patients. They assured me this would not be an issue and they would see me Sat. I arrived at the center at...

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9:42 am EST
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This review was chosen algorithmically as the most valued customer feedback.

My family and I made an appointment for 5:20 pm 12/15/19. We arrived on time only to be placed on an overbooked waiting list. This was the worst experience I've ever had. There were children crying and restless. The waiting area was over crowded and clients sitting on the floors. We didn't even get started with our session until 8:45 pm. Finally finished...

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K
4:43 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

My name is Kristin Ziherl and I would love for someone to reach out regarding my experience at one of your locations recently. My daughter and I went to your Midlothian, VA location on Sunday Dec 8th, 2019 and I've never been so disappointed in the facility itself, staff or experience received by your company. First off our appt was at 5:30. We arrived a...

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K
3:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

In June 2019 me and my husband took maternity pictures with Jon I believe and was promised a canvas with our package. Days turned in months of me calling the store speaking with Jess supervisor and I was always told she would get back with me regarding the matter . Couple of months later was notified of the canvas being in the store which was left on my...

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11:28 am EST
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This review was chosen algorithmically as the most valued customer feedback.

It is ridiculous that my family and I drove almost 45 minutes for a 6:10 appointment to be told it's a 45 minute to an hour wait. I had my makeup professionally done for the pictures so I tried to wait. At 7:10 we were told that there would be at least another hour. Why do you all book your appointments so close and leave no room for anything to happen? I...

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C
3:59 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had 10:30a yesterday to have a family portrait made. When saw down to make my selection, I clearly informed photographer _Brooke) I only wanted promotion special $29.99. She never honored. I even explained that this was poor advertisement and repeatedly explained I only wanted the $29.99 special. She repeatedly stated I could not get promotion without...

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10:19 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a very poor experience with the portrait innovation studio in West Moine Iowa the manager was belligerent very rude and disrespectful to me as a customer! She proceeded to tell me that I didn't have a voice message from someone on her team about canceling appointment if I didn't confirm which I did half and Michael was originally to reschedule but...

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D
3:04 pm EST

Portrait Innovations canvas picture

Emmy family and I went into portraits innovation and took some pictures and we ordered a canvas and were not able to pick the item up within the 30 days. So we are now wondering if there is anyway for us to get our picture? If not then what should we do or how should we go about getting our money back. We have done services with you guys before and we would like to do so again then please let us know what we should do.

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U
1:25 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

The person in charged never identified I did not see the marks of lipstick myself until I got back home and open the printing and saw in almost all pictures a lipstick mark on my teeth I went back showed the pictures with the spot and the person inc garage who never identify reject to correct her failure as photographer She denied me the opportunity to...

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M
5:06 am EDT
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When my pictures were complete and I went to order I was told they were no longer selling books but online it states you do I went outside and called another store and they stated they do sell books I confronted the photographer who took my phone from me and she started yelling at the other store telling them they were new and didn't know what they were...

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D
1:04 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Appointment on Sunday Sep 29, at 3 o'clock. My family has a twelve year history of traveling a distance to get our pictures taken here and most likely my last visit here. A lot has changed on purchasing pictures. This time our photographer wasn't very nice, I understand you get large families that come in all talking but her actions/ body language were like...

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K
9:25 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I called to schedule an appointment. The "manager" Kelsie said that their latest appointment was 3 pm. I checked online and there were 7 separate appointments after 3 pm. I scheduled an appointment online for 4:20 pm. We arrived at our appointment at about 4:05 and the same photographer, Kelsie, was rude, unprofessional and smirking and rolling her eyes the...

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M
5:34 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Yesterday we did a photo session with our twin boys — we printed the coypon 33 prints for $19.99. My son told the girl that he wanted to do more — but not over $200. Well our bill is $347!!! Begging to drop it down we end up with photos tbat we didn't want or some that actually didn't cone out that good. We agreed just to get out of there. My thinking i...

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Overview of Portrait Innovations complaint handling

Portrait Innovations reviews first appeared on Complaints Board on Apr 18, 2009. The latest review Gift certificate was posted on Mar 1, 2021. The latest complaint horrible christmas ornaments was resolved on Jan 29, 2014. Portrait Innovations has an average consumer rating of 1 stars from 172 reviews. Portrait Innovations has resolved 7 complaints.
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  1. Portrait Innovations Contacts

  2. Portrait Innovations phone numbers
    +1 (704) 852-3900
    +1 (704) 852-3900
    Click up if you have successfully reached Portrait Innovations by calling +1 (704) 852-3900 phone number 0 0 users reported that they have successfully reached Portrait Innovations by calling +1 (704) 852-3900 phone number Click down if you have unsuccessfully reached Portrait Innovations by calling +1 (704) 852-3900 phone number 0 0 users reported that they have UNsuccessfully reached Portrait Innovations by calling +1 (704) 852-3900 phone number
  3. Portrait Innovations emails
  4. Portrait Innovations address
    2016 Ayrsley Town Blvd, Ste 200, Charlotte, Maryland, 28273-4198, United States
  5. Portrait Innovations social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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