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Portrait Innovations Complaints & Reviews

Portrait Innovations / pictures


I had an appointment on Saturday the 16th at 4pm. They called me that day and told me that the printer was down and asked if I wanted to keep my appointment cause they could print them off on Sunday. Well they were not ready on Sunday so I call them today and they are closed. They are...

Portrait Innovations / customer service and pictures

Lolita Washington on Mar 6, 2019

Hello, My name is Lolita Washington, on March 3, 2019 @ 12:20, I had a appointment at 3060 Waldorf Market Pl., Waldorf, Md 20603. I scheduled for my son to take his senior pictures there. I want to start by saying, my first two experiences were wonderful, my family and I had a family...

Portrait Innovations / false advertising in pricing

Jason R. Osborn on Feb 22, 2019

The pricing model is basically a shell game. They don't bother to tell you about the 30% worth of fees and shipping until you have spent over 30/45 minutes going through 60+ photos of your munchkin. My $250 in product costs turned into over $330 in final price after adding shipping and...

Portrait Innovations / the final package of prints.

Patricia Pyle on Jan 31, 2019

The prints of our skin are pink. I also ask for venitting on the group picture and did not get it. Even if it was cropped it would have looked better. Got a second pose in black and white that was venitted but was not done well. The studio did not have heat but we made the appointment...

Portrait Innovations / unsatisfied loyal customer

TylerHardaman on Jan 15, 2019

I have taken Christmas pictures with this company 4 years in a row. The last years it has been a mess. In 2017, I ordered a package where I would received a calendar. The calendar takes a month or two to receive and it cant get shipped to your home. They sent it to the store. When I called...

Portrait Innovations / hardcover book

Alesha Belfield on Jan 9, 2019

I took some family portraits back on December 9, 2018. The package included a hardcover book and a canvas. I was told that the canvas and book would be in on the December 21, 2018. I went in that day to pick up my both my item only to be told my book wasn't in. It was my last day in the...

Portrait Innovations / studio experience

Tajett on Jan 5, 2019

Horrible experience second time in row for milestone pics last time n September girl was falling aslee no props they were out of everything! This time I had asked ahead of time to be sure Christmas background would still be available and told yes got there she said they took it down two...

Portrait Innovations / awful customer service from portrait studios and the regional manager and vice president!

Kierston Smith on Jan 3, 2019

On December 1st 2018 we went in to get pictures of my two children our appointment was for 11:15am we did not get out of there until 3:00pm because of how jam packed they schedule their appointments! I had requested a particular background/pose and the lady completely ignored my wishes!...

Portrait Innovations / employment

Christina carr on Jan 3, 2019

I worked for them for about 2 weeks they told me when I got hired that are you working 9 to 5 and because it was holidays I'll be working a little bit late and that's fine then I was working 14-hour days getting towed I was not allowed to have a break daughter was in the hospital and she...

Portrait Innovations / rude treatment, unprofessional behavior

Sarah Hayden on Dec 18, 2018

I originally had a photo appointment at the Davenport, Iowa studio, on Elmore Ave., on Sunday, Dec. 15 at 6pm, but upon arrival, was told it would be 7pm before we could have photos. It was packed, and staff was backed up and the situation was out of control. I was told I could rescheduled...

Portrait Innovations / my pictures

RaeAnn Richardson on Dec 17, 2018

Good morning, My name is RaeAnn Richardson and I went to the portrait innovations in Harrisburg on brindle road. I went to that location on December 15, 2018 at 215pm. I showed up early and was fine waiting however; I did not get taken to my shoot for 30 minutes after my appointment time. The...

Portrait Innovations / everything

Latosha Smith on Dec 16, 2018

Hello, I understand that's it's the holidays but when I say the greensboro nc location is so unorganized it's sickening. Our appointment was 3:50 we didn't not get out until 645.. One family was there since 230 n ain t get out until 25 prior to when we left. Kids was restless, famlies wa...

Portrait Innovations / session id#: 00150_20181202_0001b

FrustratedNicole on Dec 14, 2018

Hello, My family and I have always visited Portrait Innovations for keepsake photos and been happy with the service. Specifically, we always order canvases of our children for grandma. As the Waterloo, IA location closed and grandma needed new canvases, we loaded up our family for a 2...

Portrait Innovations / over charge

logan 212 on Dec 11, 2018

12-11-18 Kathy Brenner [email protected] session #00133 20181211 0001C Jessica R. assti. Cranberry twp, Pa 16066 We were the first apt of the day.. I had my 2 yr old and 11 yr old grandson was doing xmas photo's. this was our 4th visit to the store.. always walked away with a good...

Portrait Innovations / pricing and photo quality

Cruzlifenstyle on Dec 8, 2018

My husband and I went on Veterans Day weekend to take advantage of the discount. I made an appointment and called A WEEK in advance to ask about pricing. They were very cryptic and didn't give me an exact price but I thought the $19.99 package was a good deal. Turns out it was a scam to...

Portrait Innovations / pictures

Heather pop on Dec 5, 2018

Hi went in to get birthday pics sonefoe her party a week away —had scheduled appt and live over an hour away ...after I pay they tell me the printer is down (hey knew the day before) and I would have to come back another day to pick up..finally after knowing I was over an hour away and couldn't...

Portrait Innovations / pictures and email

Maira cervantes on Nov 30, 2018

On 11252018 I went to your studio in Murrieta GA. I was suppose to receive an email to be able to share my pictures according to the sales associate. But still haven't received it. Its been two days since I emailed your company and still no response. I have came to your company for many...

Portrait Innovations / pictures

Eeh on Nov 27, 2018

I came in on Saturday @ the Elmore location. The person who took our pictures was in a rush an the pictures didn't turn out the best we wanted them to be. Know when I asked about if I could get them uploaded on my phone she stated yes I downloaded the app an it said to go to my email an...

Portrait Innovations / photos

Jules78 on Nov 26, 2018

Disaster experience at the Wyomissing, PA store. We waited two hours for our appointment which we made on-line. An appointment should take place at the time you make it! And the lead at the store blamed it on corporate for making appointments 10 minutes apart. UNACCEPTABLE. And you leave...

Portrait Innovations / I am complaining about service that I received from your east lansing location

Farieda Miller on Nov 23, 2018

Hi my name is Farieda Miller, and i had recently had a photo session done by your company In East Lansing. Upon arrival the customer service that me and my family received was horrible. Our appointment was set for 5 pm and we didn't start taking pictures until an hour later. My second...