Gap Studios reviews & complaints
Gap Studios complaints 30
Gap Studios - Gift Voucher and Sales Pressure
Same experience for myself as others before me. I won the $800 Fur Family gift voucher and as per the confirmation email I received, the session was complimentary and I would get a free 11×14 photo of my choice for free. The photographer was lovely and professional, however when I entered into the screening room with David, I was instantly told a story of his family member and dog who had recently passed, and went on to be shown the portraits that are priceless...
I asked about the price constantly throughout and was not told any until the end. The free 11×14 photo was never mentioned until I asked about it, but it was quickly dismissed. Extra digital photos are at an Extra High cost. I feel like I had no other option than to buy 1000's of dollars worth of photo's and I was also charged $150 for the session ( which was supposed to be complimentary as per email )
It's pretty sad when this kind of pressured sales tactic is allowed. Also, there should be a 24hr cooling period in the contract.
Desired outcome: A major review of employee sales tactics AND a refund of the supposedly "complimentary" session of $150 that I was charged.
Gap Studios - No contact with anyone after leaving message. They took my deposit and never heard from them again
I had my photo shot on 3rd Oct . Paid my 75$ deposit I did order a package and they used my deposit for this package but needed card details for direct debt set up, and was told someone (jasmin) would call me Tues as Mon was a public holiday. I called 3 times and left messages No one contacted me I sent a message to them stating the above and got a very apologetic message back stating someone will call u today. I'm still waiting. Now I fell I would like my deposit back and to cancel my package order and it's not worth this . I was excited and now I'm so angry disappointed and not impressed at all.
Desired outcome: Maybe a big discount on my package alas I feel I just don't think this is good service customer service
Gap Studios - Negligence
I have nothing positive to say about GAP Studios. My daughter broke her 3 front teeth because of negligence. Spraying water on a polished concrete floor and not wearing shoes (as requested by photographer) does not mix. We have not only had to deal with the trauma that my daughter had to go through but also having to deal with GAP Studios ignoring us when we ask for their insurance details so we can claim back the expensive dental work to fix my daughter's teeth! We will never again use their services. What kind of photography studio does this to a family who only wanted to build the confidence of their 12 year old daughter.
Desired outcome: Reimbursement for dental charges
Date: 19.05.2021 The photographer was amazing and great with our baby. Unfortunately, it is extremely overpriced. We had called up previously and asked if our won voucher of $800 would be able to...Read full review
I saw the Gap studios "Who I Am " project advertising that they offer a free shoot and picture with the intension of promoting positive self image for teenagers. We drove 4 hours to get there. The...Read full review
My wife and I ended up having a bitter experience at the Gap Studio (on 9 January 2019), instead of a pleasant one. We received a "$800 gift voucher"and decided to experience something different - to...Read full review
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