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Gap Studios
reviews & complaints
Gap Studios
reviews & complaints

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30 complaints
7 resolved 23 unresolved

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Gap Studios reviews & complaints

Gap Studios complaints 30

Gap Studios - Gift Voucher and Sales Pressure

Same experience for myself as others before me. I won the $800 Fur Family gift voucher and as per the confirmation email I received, the session was complimentary and I would get a free 11×14 photo of my choice for free. The photographer was lovely and professional, however when I entered into the screening room with David, I was instantly told a story of his family member and dog who had recently passed, and went on to be shown the portraits that are priceless...
Emotional Manipulation!
I asked about the price constantly throughout and was not told any until the end. The free 11×14 photo was never mentioned until I asked about it, but it was quickly dismissed. Extra digital photos are at an Extra High cost. I feel like I had no other option than to buy 1000's of dollars worth of photo's and I was also charged $150 for the session ( which was supposed to be complimentary as per email )
It's pretty sad when this kind of pressured sales tactic is allowed. Also, there should be a 24hr cooling period in the contract.

Desired outcome: A major review of employee sales tactics AND a refund of the supposedly "complimentary" session of $150 that I was charged.

Gap Studios - No contact with anyone after leaving message. They took my deposit and never heard from them again

I had my photo shot on 3rd Oct . Paid my 75$ deposit I did order a package and they used my deposit for this package but needed card details for direct debt set up, and was told someone (jasmin) would call me Tues as Mon was a public holiday. I called 3 times and left messages No one contacted me I sent a message to them stating the above and got a very apologetic message back stating someone will call u today. I'm still waiting. Now I fell I would like my deposit back and to cancel my package order and it's not worth this . I was excited and now I'm so angry disappointed and not impressed at all.

Desired outcome: Maybe a big discount on my package alas I feel I just don't think this is good service customer service

V

Gap Studios - Photo shoot gap studios brisbane

I saw there advert on facebook for the who I am project for my child. I was contacted by them and told to secure my spot it was $75 with limited spots left. I asked if I had to pay for anything else...

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Gap Studios - Negligence

I have nothing positive to say about GAP Studios. My daughter broke her 3 front teeth because of negligence. Spraying water on a polished concrete floor and not wearing shoes (as requested by photographer) does not mix. We have not only had to deal with the trauma that my daughter had to go through but also having to deal with GAP Studios ignoring us when we ask for their insurance details so we can claim back the expensive dental work to fix my daughter's teeth! We will never again use their services. What kind of photography studio does this to a family who only wanted to build the confidence of their 12 year old daughter.

Desired outcome: Reimbursement for dental charges

Gap Studios - Free framed photo

I got photos done for my daughter a couple of months ago . They described the experience on Facebook as the "Who I am" project which was supposed to help teens with their self esteem. The deal was a...

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N
May 20, 2021

Gap Studios - Who Am I Project

Date of incident 20th May 2021. My 15 year old daughter has some body image issues as do most teenagers in this day and age unfortunately. I saw an ad on Facebook for the "Who am I project" that...

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D
May 19, 2021

Gap Studios - Unethical behaviour and misleading information / dishonesty

Date: 19.05.2021 The photographer was amazing and great with our baby. Unfortunately, it is extremely overpriced. We had called up previously and asked if our won voucher of $800 would be able to...

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Gap Studios - Bullied into taking package

The photo session went great however the after session was not good. I found it very overwhelming. I was very confused nothing was explained clearly. I was talked into something that I certainly...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gap Studios - Brisbane

Re: $800 gift voucher. BEWARE PLEASE AVOID Our experience with salesman David at the Brisbane studio was highly pressurised and he displayed an extreme unwillingness to listen to us and negotiate...

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A
Dec 15, 2020

Gap Studios - Who I am project offer

Got sucked in with an ad promoting self-esteem in teen girls, a project called "Who I Am". It sounded very positive so I thought I would book it for my daughter. For all participants, there was a...

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Gap Studios - $800 gift card experience

I won a free $800 gift card photo shoot and 11x14 image, the shoot went well but when I got to choose my free photo for my baby the man didn't talk about my free photo until I mentioned that, (that'...

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N
Aug 20, 2020

Gap Studios - Who am I project

The date of the incident 20th august 2020, it is a massive rip off it is very expensive they said it's free, but then it was $2000, they also don't even tell the full information they tell everything...

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T
Jul 24, 2020

Gap Studios - Misleading youth empowerment project

I saw the Gap studios "Who I Am " project advertising that they offer a free shoot and picture with the intension of promoting positive self image for teenagers. We drove 4 hours to get there. The...

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I
Jan 30, 2020

Gap Studios - photos

I had a photo shoot for my 2 kids . The shoot it's self went really well but after when it was time to see the pictures I felt very bullied into buying them . I have now received the pictures and I'm...

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N
Oct 15, 2019

Gap Studios - service

I went for a photo shoot on the 13th September 2019... it was an amazing session and the photographer was exceptional! When viewing the photos I did feel very pressured to purchase with comment...

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L
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gap Studios - who I am project — photography

Your location Called within less than 24 hours to cancel the package I had ordered as it was $1300 for 10 prints. More than a wedding package. Was told that it cant be cancelled as its already been...

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C
Aug 16, 2019

Gap Studios - Photography package

I took my daughter along for The Who I Am Project. Such a cool concept for a pre-teen. The session was lovely and they did a great job of ensuring she felt loved and special. The package was to...

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K
Apr 25, 2019

Gap Studios - pressure to buy photos!

My daughter had her photos taken 25/4/19 for the dance exhibition. We were very pleased with the work Jacinta did with all the photos. She made us feel very relaxed and she was very...

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J
Feb 18, 2019
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gap Studios - photograph

I got a $800 voucher from Mazda dealership for a photo session in GAP studio when I bought my car. We went there for the photo session and it was fine and I booked another day for selection and the...

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Gap Studios - $800 gift voucher/lack of clarity on pricing options

My wife and I ended up having a bitter experience at the Gap Studio (on 9 January 2019), instead of a pleasant one. We received a "$800 gift voucher"and decided to experience something different - to...

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