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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
PlayerAuctionsunauthorized debit card charges

V
This review was posted by
a verified customer
Verified customer

Good afternoon!

I've recently noticed a few unauthorized debit card charges.

Please find below info about these charges:

date : 04.12.2019
Card no : xxxx xxxx xxxx 3659
Player auctions llc US West Los Angeles
2 charges
Amount 1 : ~54, 00 USD
Amount 2 : ~28, 00 USD

date : 05.12.2019
Card no : xxxx xxxx xxxx 3659
Player auctions llc US West Los Angeles
Amount : 10, 39 USD

First of all, i would be interested to know about which hours have these charges been made and of course where from??

Please consider refunding these amounts above, as are not made by me or anybody from my family or friends!

I am looking forward for your response!

Thank you!

Viorel Barbu

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RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • PlayerAuctions's response · Dec 08, 2019

    Hello Viorel,

    This is best disputed with your credit card company/institution; they may be able to chargeback these if proven these were purchases made without your authority. We won't be able to outright refund these as there is a possibility that the purchases were made legitimately, and are being canceled out of buyer's remorse.

    Our staff is, of course, open to help you out if you contact them via [email protected] You should have been able to receive a digital receipt for these; kindly include it to your outgoing mail to us so our team can investigate on this from our end.

    Best regards,
    Richard

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