Julien's Auctions
reviews and complaints

I was a first-time bidder with Julien’s Auctions in January 2022, bidding on items from an online auction of Olivia Newton-John’s personal collection.

At the time I registered to bid, as a first-time bidder, I had to upload a picture of my drivers license and I believe the credit card I would be using. I fulfilled this request; otherwise, my bid would not be honored as stated.

I ended up being winning bidder on January 17th on a lot at $384 (including buyer’s premium but minus shipping).

After well over a month of chasing Julien’s to inquire when my lot would ship, I finally did receive it. They were responsive through email but more reactive than proactive. I appreciated the care in packaging although it was overkill. A ton of white popcorn filling to pack shirts in a box? Yeah…okay.

Fast forward 3 months after the auction to April 15th when I receive an email from Julien’s requesting I upload a picture of my credit card for the transaction back in January. Excuse me…what?

You’re contacting me 3 months after the transaction closed and you have my payment. You even sent me an invoice upon my winning bid back in January. Now you want me to send you a picture of my credit card? Seems pretty shady. At the very least, incompetent on Julien’s part.

If there was an issue, I should have been notified in January - not 3 months later. The person at Julien’s “claims” they requested from me a picture of the credit card back in January but I can find no evidence of this.

I denied Julien’s request for the picture of my credit card. What kind of business does that? One with questionable business ethics / conduct apparently. I will NEVER do business with Julien’s Auctions again.

They intentionally list "expected" winning bids way below the actual prices they know will be achieved; they take at least 2 months to send items without informing you, claiming they are "busy" with huge workload; their packaging is terrible, piles of white foam bits come pouring out when you open the box; they refuse to accept address changes after payment even days or weeks before delivery, blaming Fedex when it is in fact Juliens who insist on this; All it needs is a phone call from them to Fedex but they refused; I got a really rude email from Juliens CEO defending this policy and blaming me for putting the wrong address. I told them I would never use them again. Terrible service, questionable policies, arrogant leadership. Never again.

I will never buy from Julien's again. I purchased a piece of artwork in an auction on December 2, 2021 for which I was immediately billed for the item plus a OUTLANDISH shipping and handling charge of $342.84!

I have received no communication from Julien's regarding the anticipated arrival of the item. I called and left e-mails only to receive a generic e-mail regarding their shipping policy.

Terrible Customer Service. I am asking my credit card company for a refund.

I participated in the Janet Jackson birthday charity fundraiser event in May, 2021.

The dumbbells aren't useable. I discovered this upon opening the packaging. I contacted the shipper, and they showed me pics proving that Julien's gave them a broken item to deliver to me. They knowingly sold me dumbbells with a broken pin selector. It's a vintage set, so I have contacted the manufacturer. I hope they will have the replacement in stock. Otherwise I cannot safely use them. Profoundly disappointing, given they were the one and only lot I had my heart set on.

The hooded fur jacket I won is rabbit, not sheared mink. So there's also that. I found out the day after receiving it when I took it to be professionally stored. The furriers informed me of the error.

Also, the bracelet I won that is covered with onyx has loose stones, one of which has already fallen out, two days after I received it. Also, I just stepped on an onyx, thought it was dirt, and threw it away. A moment later I realized what the distinctive shape and color meant, and I immediately fished it back out of the trash.

I will never do this again.

Also, on top of all the other fees. the shipping is another point of price gouging. I had to pay $3, 000 in shipping, and the $400 in insurance I bought doesn't protect me, because the shipper isn't at fault with any of this.

I sold a rare piece of Michael Jackson memorabilia though Julien's and have not been paid the full sale price. I am still owed a significant amount of money and Juliens have not provided any indication on when I will receive the full payment for the sale of my item. It's been almost 3 months since the auction. What's the point of "selling" an item with Julien's if you don't actually get paid for it? I now have to take legal action to recover what I'm owed. The worst part of this is that they have admitted to knowing the buyer has a history of not paying on time, but they allowed them to register and bid in the first place- why? This has been a shockingly bad experience and to think I'm actually being charged by them for their ‘service' is a joke. I would never sell anything with Julien's again, let alone anything of value.

Juliens Auctions is real rip off. I have also tried to buy some stuff from the auction, but the owner ripped me off. She asked to pay for the entrance fee, for bids and when I almost won the item, she took money from my card. When the auction was finished, I noticed that this company took money from me. I called them and said that it was mistake. I requested to return money back three times and they still haven’t done it.