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1.1 216 Reviews

Roblox Complaints Summary

2 Resolved
203 Unresolved
Our verdict: If considering services from Roblox with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Roblox reviews & complaints 216

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2:17 pm EST

Roblox Unauthorized purchase

I wrote in regarding an unauthorized purchase. I am caring for a sick parent and I did not respond within a 3 day grace period. On January 20 2024 I left my phone unattended and a purchase of $199.99 was made on my Paypal account last four on the account is 2952. My name is Nina R Durham my address is 5932 Springfield Ave Phila Pa 19143. My tel # is [protected].

The account in question is derrick21577744.

Any consideration given to this matter would be greatly appreciated.

Desired outcome: I am requesting a refund in the total amount.

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3:36 am EST
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Roblox - Fraudulent removal of purchases

I purchased 2,200 Robux for my son through his profile. A few hours later, the amount of available Robux in his account had decreased. He alerted me to this, as he couldn’t figure out what happened (he’s 12). I went to his purchase history to make sure he hadn’t accidentally bought anything in the game, and much to my surprise there were no transactions on...

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4:34 pm EST

Roblox Help me please

When I wanted to log in to my Roblox account I had a verification code when I put my username and password and a verification code was sent to my email but the code won’t send to my email please tell me what to do

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11:10 am EST

Roblox Im complaining about my server being banned for a whole year on maple hospital

I was playing maple hospital on my lgbtq+ server when i changed my avatar to wear a dress it say it was against roblox terms and conditions and so i joined my friend to get my roles back faster but then we tried to join back and turns out i was banned for 364 days i spent alot of time on that server and i got banned for a year because i wore a dress i think this is totally unacceptable

Claimed loss: My server that took ages to build up

Desired outcome: I would like to To get my server back and to apologize if i whent against terms and conditions

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9:14 am EST
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Roblox I asked for a credit back for an item they removed. Instead they offered a name change and then terminated my child’s account.

I emailed support back and forth about a removal of an item credit. They offered a name change to my daughter but I did not want that. Instead I wake up and her entire account has been permanently terminated for going against community guidelines. I have spent over $1000 in robux for her to play that game and they have taken all of it! It is not right nor fair. For absolutely no reason other than me complaining about an item.

Claimed loss: $1000

Desired outcome: $1000

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11:11 pm EST

Roblox wardrobe malfunction

I had currently bought new items on Roblox to create a new charter and when i did it will not let me switch to that specific charter i tried to on 3 different platforms and only two of them would let me switch, but even Tho they let me switch to the avatar and let me see it be worn i will join into a game and be in a completely different avi. on the the third platform it says failed to wear charter

Desired outcome: i'd appreciate if i could just wear my avis with no problems

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12:32 am EST
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Roblox My account was deleted.

My roblox account was deleted due to unauthorized charges, however I accidentally hit refund on an item that was not roblox item, and they deleted my account. I have reached roblox support and they do not do anything. They keep on saying your appeal has been denied, whenever I gave them the correct information that could get my account back in an email previously.

Claimed loss: JesseAuthority (ROBLOX)

Desired outcome: To get the account re-activated and back online.

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10:44 am EDT
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Roblox - Unjustified voice chat suspension

So I was playing Roblox last night with some friends, keep in mind that I've not even uttered a single swear word, Just having pretty normal and fun conversations, I didn't even react to the people that were harassing me, once those people had left the game, due to their voice chat suspension since they harassed not only myself but others too, I was pretty...

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11:34 am EDT
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Roblox - Roblox is not doing anything

I am very disgusted with roblox my account that I have had for years premium and all wasted thousands on this and all of a sudden my account gets hacked the guy deletes my email and my phone number changes everything and what does roblox do nothing they practically told me that im lieing and its not my account I dont reccomend this app is not for children...

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7:19 pm EDT
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Roblox I’m complaining about the clothes because they keep disappearing

I’m out here wasting my money on Roblox to buy these clothes for my Roblox avatar to find out later on they disappear so I click on them and it says more info so I click that then it brings me to this page that says it was removed from Roblox witch should stop happening I have way to many clothes getting removed when I like just recently bought them and a lot of people I know complain about the same thing so you should fix it because it’s not fair for us to loose our money just because of these clothes for our avatars disappearing!

Desired outcome: I would like you to fix this problem please

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6:37 pm EDT

Roblox glitched skin

I just got a $50 gift card exchanged, so the first thing I did was customize my character. I got finished customizing my character (my character was the "Excited Kemono Wolf Bundle"), and it worked for a while, but then I joined a game and all of my avatar's body bellow the head was gone! I just figured that it was just the game I was playing so I joined a different game, and it did the same thing, so I went to customize and POOF, my entire character turns into a Robloxian skin with an orange tank top and beach shorts. I tried SO MANY different ways to fix this. but it just wouldn't work! PLS FIX THIS, I really love my skin!

Desired outcome: I want this skin to be fixed so my character doesn't look weird.

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6:36 pm EDT
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Roblox - Refusing to unban roblox account

Hello, I am here because the Roblox Corporation is refusing to unban my terminated account. On June 7, 2023 I was playing with a friend on this game called “The Presentation Experience”. Me and my friend were joking around with each other and someone thought I was talking to them and reported me. When I tried to make a appeal trying to explain to Roblox...

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9:53 pm EDT
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Roblox Email address

Hi there- I am Eli's Dad - my name is Marshall. We are trying to update Eli's email from [protected]@icloud.com (he no longer has access to this account which is tied to this roblox account) to [protected]@gmail.com. We have attempted to update this but it's asking us to verify a code that is being sent to the updated email but no code is arriving.

I attempted to add my phone number to the account -[protected] it says that it's going to text message verify but again, says it's sending a verification code to the email account we don't have access to... even though it says it's going to text me. My son is not able to log in any more.

We need to update the email address. Can you please email at [protected]@gmail.com to help with this?

My email is [protected]@gmail.com.

Please advise.

Desired outcome: I would like my email changed to [protected]@gmail.com

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9:01 pm EDT
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Roblox Getting a deleted Roblox account back

Account Username: gwvsgwvs4

My account was deleted and I was wondering if there was a way I can get it back until Roblox fully forgets about it..?

Reason: Child Endangerment

Offensive Item: Voice chat conversation on 7/16/2023 at 5:58 PM (CT) in MIC UP 🔊

It'd be really kind and awesome since I already lost my account once..🥺🙏🏿🙏🏿

Desired outcome: Please, I'd love to have my account back.

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12:22 pm EDT

Roblox Roblox support

I got hacked only a few weeks ago, and Roblox support has failed to get my account back. I emailed them MANY times about my issue, and they failed to "verify" my account. They demand I get an iTunes or Google Play receipt as proof of ownership, but they can't accept PayPal proof. I don't understand why they can't accept proof from Paypal. Aside from that, the Roblox website claimed that “Even if your account is compromised and the email is changed, we can still see the original owner or billing email on the account.” Which means they're purposely making it difficult.

Desired outcome: I would like my birthdate and email verification to be reset.

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2:53 pm EDT
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Roblox Roblox and its system

The thing is I got banned for 1 day for so called bypassing Roblox, Some people on voice chat were telling other to suck on them with curse words and the reason I'm banned was for so called "Bypassing" the Roblox voice chat, and the thing is the fact that I WAS PLAYING MUSIC, while some other dude was yelling racial slurs to me because my avatar was black in Roblox, ROBLOX IS STUPID!

After I filed a complaint NOTHING worked after that and I was real angry because we have satanic people, E-daters, Predators, Abusive admins, and racism, yet Roblox hates us people who have done nothing.

Desired outcome: I would really like Roblox to change their actions and start taking care of their app for once

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Update by DarkoPlays
Jul 12, 2023 2:56 pm EDT

I made another complaint about how there are very naughty things on Roblox with lots of Bad admins and if you wanna see it go to the complaints.

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mika423663
bristol, US
Oct 09, 2023 11:44 am EDT

omg this is so true people are doing all of these gross things and roblox still has the nerve to say their app is 12+ 12+my [censored]

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11:37 pm EDT
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Roblox Sexual harassment, satanic rituals and items

Roblox has been showing me items that I feel are sexual and when I report these items, or block the creator of the items, More continue to show up, I am not comfortable using the roblox app, its not appropriate for children at this point, first they added sexual content and sexualities, but now they begin to add satanic items, there is no way to stop the items from showing up, Satanic items are especially not appropriate, as riturals involve the following, human sacrifice, animal sacrifice, SEX RITURALS (not appropriate for children or young teenagers, both play roblox.) and there are more examples, there are also LGBTQ items on there, my cousin Teressa, killed herself after becoming a member of the community because she realised she was going through a phase in which young girls, which the community is targetting (look up the statistics.) the phase she was going through, was a phase teenage girls and children 10-17 go through where they want to act like boys. She killed herself because she realized she wanted to have children and be a girl, but she was already transitioned so she couldn't. This is a terrible thing that they are doing to children. Should not be shared on the website

Desired outcome: That roblox at least makes it so items reported will no longer show up. Or that they don't show these items in general. to make the platform safe for children and teenagers.

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7:35 am EDT

Roblox private server billing

I paid the necessary requirement for a private sever for blox fruits on this website and never got my private server renewed. I paid the bill on my private server for blox fruits but now I can't get into it, and it says the bill was never paid.

This matter is upsetting both me and my friends in this matter cause I have multiple friends who use my private server and are now no longer able to do so.

Even after trying to report this matter, I was not given a refund of my 200 robux that was stolen from me. I am very upset about this matter.

Desired outcome: I would like to get my 200 robux back and my private server back because i feel this treatment is unfair.

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9:54 pm EDT

Roblox SnowFlakes

I have already been banned twice from little kids over hearing me say discriminatory language but it wasn't towards them and I'm tired of kids not being able to take a joke because they aren't old enough to be able to joke around with. I just want to say that there should be an 18+ limit you have to reach in order to report people because I'm tired of little kids reporting me because they don't like what I'm saying even if it's not towards them. Now I don't mean just anything like just curse words here and there is what I'm trying to say. I don't to keep getting banned because I have a more mature vocabulary than them and they can't handle it.

Desired outcome: Please put an age limit on reporting people so that little kids will stop abusing the reporting system. It's very annoying and takes the fun out of playing the game.

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1:06 am EDT
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Roblox bullying?

I need to know why everytime somebody tries to start a fight with me and i fight back because they over here disrespecting me but im the one who gets banned but everytime they start the fight and everybody be stereotyping i want my accounts back and specially because ive been playing for hella long and this never happened untill 2023 and my friend who was with me i dont know if she got banned but her name was lexi2hotforyou or something like that and this isnt the first time this happened to me and i just find it unfair you only read my messages but not what they be saying and when i report somebody for stuff like this nothing happens

Desired outcome: id appreciate my accounts back and for yall to take all the records off luckythekiller133 and rosaylocxfreeze because thats hella unfair

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Roblox Customer Reviews Overview

Roblox is a popular online gaming platform that has garnered a lot of attention in recent years. The platform allows users to create their own games and play games created by others. The community is vast and diverse, with millions of players from all over the world.

One of the most significant advantages of Roblox is its user-generated content. The platform allows users to create their own games, which means that there is always something new and exciting to play. The games range from simple puzzles to complex simulations, and there is something for everyone.

Another positive aspect of Roblox is its social features. The platform allows players to connect with each other, make friends, and join groups. This makes it an excellent platform for socializing and meeting new people.

Roblox is also a safe platform for children. The company has strict rules and regulations in place to ensure that the platform is safe for all users. Parents can also set up parental controls to monitor their children's activities on the platform.

Overall, Roblox is an excellent platform for gamers of all ages. Its user-generated content, social features, and safety measures make it a top choice for many players.

Roblox In-depth Review

Overview: Roblox is a popular online platform that allows users to create and play games. With a rich history and background, Roblox offers a wide range of gaming experiences for players of all ages.

User Experience: The website design of Roblox is intuitive and user-friendly, making it easy for users to navigate and find what they're looking for. Creating an account is a simple process, and accessing features is straightforward. Additionally, Roblox offers mobile apps that are available on both iOS and Android devices, ensuring users can enjoy their favorite games on the go.

Game Selection: Roblox boasts a vast variety of games on its platform, catering to different interests and preferences. From action-packed adventures to creative building experiences, there is something for everyone. The quality and diversity of game genres on Roblox are impressive, ensuring that players never run out of options. Furthermore, users can easily discover popular and trending games, keeping them engaged and entertained.

Community and Social Features: Roblox excels in fostering interactivity and engagement among its users. With communication tools and chat features, players can connect with friends and other players, enhancing the social aspect of gaming. The platform also encourages user-generated content and customization options, allowing players to express their creativity and personalize their gaming experience.

Safety and Security: Roblox prioritizes the safety of its users, especially children. The platform has implemented measures to ensure a safe environment, including robust reporting and moderation systems for inappropriate content or behavior. Additionally, parental controls and privacy settings give parents peace of mind, allowing them to monitor and control their child's online activities.

Monetization and In-Game Purchases: Roblox utilizes a monetization model that offers both free and paid options. In-game purchases are available, allowing players to enhance their gaming experience with virtual items and accessories. The pricing of these purchases is reasonable, and the process is transparent and fair, ensuring a positive experience for users.

Customer Support: Roblox provides excellent customer support through various channels. Users can easily reach out to the support team, and their responsiveness is commendable. The help center and FAQ resources are comprehensive and helpful, addressing common queries and concerns. Overall, users are satisfied with the support they receive from Roblox.

Performance and Technical Aspects: Roblox delivers a seamless performance with fast loading times and stability. The platform is compatible with different devices and operating systems, ensuring a smooth gaming experience for all users. Regular updates and improvements are made to the platform, enhancing its functionality and addressing any technical issues.

Pricing and Subscription Options: Roblox offers a pricing structure that caters to different user preferences. While free accounts provide access to a wide range of games, premium subscriptions offer additional benefits. Users can choose the option that suits their needs, and the value for money is generally satisfactory. The pricing model of Roblox is well-received by users.

Overall User Satisfaction: User reviews and ratings reflect a high level of satisfaction with Roblox. The platform's strengths lie in its diverse game selection, robust community features, and commitment to safety. However, some users have reported occasional technical issues. Overall, Roblox is recommended for users of all ages and preferences, providing endless entertainment and creativity.

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