Menu
Roblox Customer Service Phone, Email, Contacts

Roblox
reviews and complaints

www.roblox.com
www.roblox.com

Learn how the rating is calculated

1.2 237 Reviews 208 Complaints
Verified
The authenticity of the customer service contact information for Roblox has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Roblox reviews 237

ComplaintsBoard
E
12:00 am EDT

Roblox Mixed Experiences with Roblox Corporation

As someone deeply involved in the world of gaming and online entertainment, I understand the importance of a platform like Roblox in fostering creativity and social interaction. However, based on the reviews from various customers, it's evident that Roblox Corporation has its share of challenges. While some users praise the platform for its diverse games and creative opportunities, others express frustration with issues like poor customer service, billing problems, and moderation issues. It's clear that Roblox has a dedicated fan base but also faces significant hurdles in addressing user concerns effectively. As you consider joining the Roblox community, it's essential to weigh these mixed experiences and decide if the platform aligns with your expectations and values.

Read full review of Roblox
Hide full review
ComplaintsBoard
E
7:27 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Roblox Nice

Roblox is good the strict parents bad reviews are either their son/daughter's fault roblox is good for learning grammar and new words for kids the reports dont usually send through since there are more than a billion users sending reports dont think that roblox SUCKS just because someone swear on the game and inappropriate games roblox has been around since 2004 some people also likes to roleplay doesnt mean they are disgusting if your son/daughter do bad stuff on roblox just monitor them or tell them not to swear or do bad things on the game the parents bad reviews are basically this: hey can i play roblox > yes > buy me robux pls > ok > buy me again > alright > AGAIN > sure > WHAT THE HELL WHY DID YOU SPEND ***$ YOU ARE GROUNDED GO TO YOUR ROOM THIS GAME IS TERRIBLE DO NOT PLAY THIS GAME EVER! Or: hey can i play roblox > sure > hey can i get a little robux > sure > im gonna play this roleplaying game > *parents seeing 5 laws and families being happy> BILLY THIS GAME IS TERRIBLE GO PLAY SOME CALL OF DUTY THIS GAME IS GTA5 BUT LEGOS GO NOW *rates 1 star with a stupid reviewyeah thats basically it u can learn coding on roblox and make money off it a ton of developers earn THOUSANDS of real US dollars off this game u learn Lua from roblox roblox hashtags are always bad since like 9 years ago and every roblox user knows the hashtagging system is stupid there are really good games on roblox also roblox has MILLIONS of games literally every game platform atleast have 1 inappropriate game you guys always say minecraft is better and always copies things from roblox Minecraft was made in 2009 and roblox is made to public in 2004 roblox development started in 1989 thats like 30 years ago there are gun games and violence its not that fricking bad.

Read full review of Roblox
Hide full review
ComplaintsBoard
A
6:06 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Roblox It is safe

In my opinion I think roblox is a educational and fun game in roblox u can make your own games and learn how to make models and code to make really awesome stuff some reviews say there is bad language in roblox but now in the year 2019 curse words are replaced with hashtags ---> # and it is almost impossible to bypass it and also pll have been saying there is sex in the game but that's because they have dances and emotes (not in all games) and when u combine two it looks like your having sex but in most games the creators take those dances out so the chance is slim that u will run into that and pll say there is violence yes there is knifes and guns but nothing too too crazy there is no blood or gore it is pretty funny how they die because they dont bleed THEY JUST DO A BELLY FLOP ON TO THE FLOOR :D and pll say there is drinking and smoking but ive been playing roblox for 4 years almost half a decade and I have never seen any of that but one thing u have to worry about is online dating your kid might date on roblox and some times those pll can be pedophiles so u should go on there account every now and then then go to chat n party and if they talk about personal stuff then on chat n party click the 3 dots and go to profile then unfriend them. People also say there is cursing in it those reviews were from years ago before roblox had hashtags but now they do also numbers also become hashtags so u don't give out phone numbers or other personal stuff (also some reviews say there is bad laungage and the review was made this year those pll are lieing i dont know why but u can test it your self try to say a number or a curse word in roblox it will be tagged ---># do it in your own game tho so u dont get a possible ban) I think roblox is 100% safe for your kid

Read full review of Roblox
Hide full review
  1. Pros
    1. Expansive User-Created Games
    2. Robust Social Interaction Features
    3. Cross-Platform Play Availability
    4. Continuous Content Updates
    5. Educational Value for Young Coders
  1. Cons
    1. Limited graphics quality compared to rivals
    2. Concerns over child safety and content
    3. Reliance on user-generated content
    4. Vulnerable to shifting gaming trends
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Roblox I have been using this website for almost 8 years now

I have been using this website for almost 8 years now. I can say this website is SAFE, this website is SECURE and this website is NOT A WASTE OF TIME.

This website uses a sweet heavily modified open-sourced engine for their games. Content creators (who can be anyone) have access to some of the best starter tools in the world, for FREE. A variation of Lua with a lot of their own APIs is what is used to code in the games, and it is surprisingly stable.

Yes, you can PAY for more, but for the most part if you are paying, that means you are probably a content creator, who wants more slots to publish more games.

This is the absolute best way to express your creativity and grow all kinds of skills including, but not limited to, marketing, coding, update management, content management, gameplay design and overall communication. People say this website is full of a "bad community", but it's really just a majority of children using the on-site forums. It's a kids website, expect that.

They now have a developer forum dedicated to the top developers of ROBLOX, which tend to be the older and/or more mature audience of ROBLOX. This company does try a lot of things to get money, but that does NOT make them a scam. They are a BUSINESS. If they provided everything free, they wouldn't stay online for long.

Ontop of all this? You can actually CASH OUT for your hard work up to $50,000 USD per month. Now, that's not to say getting that $50k a month is EASY. You need the skills and the ability to create and manage a top game to earn that much per month, but it IS possible. You just have to take it a bit more seriously.

If this engine is still around in a few years, you can bet my nephew will be introduced to it.

I highly recommend READING about it, and PERSONALLY looking through the website and trying to use its tools. Your kids will love it, you might love it, but you will need to help your kids manage their time spent on it, like anything.

Read full review of Roblox
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Roblox Just my opinion

I think Roblox is a relatively safe and good game. In my four years of experience of playing Roblox, I have never seen any inappropriate or adult material in Roblox, to be honest, the first time I have ever seen inappropriate material on Roblox was when I was casually scrolling through Youtube. First of all, for all the "responsible" parents out there, if your child finds 18+ games that's because she or he had searched specifically for it. Roblox deletes adult-related material almost immediately and usually within a few hours. If your child is actively searching for inappropriate games on Roblox, I am more inclined to believe that it's the parent's fault for not protecting or restricting the child. Otherwise, how would a child find adult games which are nowhere near the front page, have only a handful of players, censored titles, and have only been up for a few hours if not minutes? On a side note, I have also brought gift cards for Roblox on multiple occasions on REPUTABLE websites and every single time I have received the money I paid for. I highly doubt that Roblox would rip someone off of a few dollars to ruin their reputation. In addition, there was a time where I got locked out a new account I made for my cousin as his birthday present. I had let him choose his own username and password, then I purchased some Robux on it. Unfortunately for some reason, he couldn't log in to his account the next day. We couldn't reset the password either because he had not attached an email or phone to his account yet. I contact Roblox using their Customer service system and in two days they responded back. After giving valid information, they gave us back the account with a week (it was actually four days). Therefore I conclude, Roblox is a decently good site.

P.S. It's not a Roblox's, or any company, the responsibility to refund money on unauthorized purchases. Also, please read the damn terms and services and do some research before greeting us readers with your appalling and ridiculous reviews.

Read full review of Roblox
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Roblox Some people hate Roblox JUST because of the toxic people

Ya, so basically people say that Roblox is bad because of the hackers, bullies, exploiters or those kind of people. And they blame ROBLOX on that, not the people. That's just extremely unfair! They also say that if you're under 13 you can't chat, trade or other things and apparently, that's ageist for some people. To be honest, that's just trying to keep your mind innocent and prevent you from being groomed or anything else bad. People also say that when buying Robux, their number gets saved and there are additional charges which don't exactly make sense. I know a lot of people who buy Roblox and there are no additional charges. My guess is their kid just remembered the number and used your money. There's also these people who say that when you report someone the moderators don't do anything cause they're lazy. But think about it, there are more than one million people playing this game, and that would mean quite a handful of people would've been reported, AND the moderator team is quite small. It shouldn't surprise you it might take a while for the Roblox team to get your message!
Removing Tix: I perasnally wasn't in the Roblox community back then, but I know Tix was kinda like a cents to dollars. Ten Tix were worth one robux. When Roblox removed Tix, people said they were greedy and wanted money. That COULD be true except there is a bare chance. As some of you know, whenever someone joined your game, you would get a certain amount of Tix. These days, there were botted games that would've allowed you to accumulate a bunch of 'players,' which are mostly just bots. Then, you'd get Tix for basically just that, and that's unfair. Roblox probably just knew that this was going to happen along with many other possibilities, so that's why they probably removed Tix. Also, they were very open about it, too. They wrote an entire post about it, and said in 30 days Tix would be removed. They even made an event. They were very patient about this and they didn't just say: "Oh yah, so you now have a day to convert your Tix to Robux or your Tix will go bye bye!" 0
Mind you that, these are just a few.
Also, I don't mean to stir any hate but I hope while reading this you will see a better version of Roblox, not just what some people see it as. My overall review for this is that the community has been ruined by bots, 'toxic people,' and those who can't seem to be able to grasp the truth.

Read full review of Roblox
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Roblox Amazing

Sure. There is some online daters, and other things I won't mention. I've been playing Roblox for 3 years. The community normally makes new games. You can also make games. The app to make games is called "Roblox Studio." I made a story of this bacon hair (The default skin in roblox) named Su Tart, eats bacon. It has a single like and visit. There are also dislike bots people make for new and upcoming games. But as long as you stick to stories that most likely won't happen. Roblox has a kinda good moderation system for mods (Which you can apply to roblox when you're 18), for example, if someone posted something inappropriate, the mods will most likely ban it and ban the user who made it, as long as you stick to simulators you won't see anything inappropriate, and only some people cuss, and in my 3 years of playing Roblox, I have not seen one person say a bad word, well, normally, they normally type f*** etc. and/or, just to be funny: (Insert bad word here) or (insert bad word). There are funny roblox youtubers and thats basically it, funny roblox youtubers, people also make tutorials on how to do things, and they sometimes make a tutorial inside the game, roblox has millions of players, and there are scam bots, which you should not fall for, they will hack your account, and I would recommend 2 Step Verification, and be careful while trading, people will sometimes ask for your password, don't fall for that either. There is a currency called "Robux," or as I like to say it, "roux", I would recommend watching Flamingo, Jayingee, DenisDaily, Sketch etc. You can make Robux off of games you make, and there is a thing called Builder's Club, where you get Robux Daily, there is something for OBC, called DevEx, (Developer Exchange) where, you guessed it, exchange robux for real money. Also, don't give items for real money, you will get banned, Roblox sometimes breaks their rules, but they normally fix it in the time of 1 week-1 month, some people bully others, if so, just leave the game, I wouldn't recommend dealing with it, unless you really think you can do it, just try and do it, I'm not your dad/mom. Remember the thing I said earlier on that you should stick to simulators? You should also stick to Welcome to bloxburg, which is in beta, 25R$. I don't know, I bought it. Also there is some horror games like Camping, Field Trip, Highschool, before the dawn etc. If you can take how scary the games are then just play, but you don't have to. I have nothing else lol k bye

Read full review of Roblox
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Roblox Great platform, if you find a suitable community

(I recommend you read this entire*** review to give yourself a general idea of this platform. This review is not exaggerated, doesn't complain about a specific game or is that. Kind. ("ow rublux banmed me 1 star!") of review.)

First of all, what I see the most on these kind of reviews; Roblox is NOT a game, but a developing platform, with a website which allows these games to connect and get easy access from players alike. If something happens with a game (that is not created by the company itself for an event for example), don't blame it on them. Try to contact the developer or developers of that respective game.

This is an online community, of course there are toxic people. If you can't accept that, You can disable your chat, which I highly do not suggest, as it takes from the fun of the game. Except, what I actually suggest to you is that you find a community of people with the same interest. The platform enables groups, private games, a friend system and a private and group chat system to talk with those friends outside of a game. So, find yourself a group or friend group with a similar interest, find a game you like and try to stick to it. Closed, smaller communities are obviously cleaner. It works on the same logic as real life. In a small town, everyone knows everyone and they won't try to commit any criminality, even behind the anonymity of the internet.

This platform, as I said, is also a developing one. The code isn't that simple but you don't really need to script build yourself a house, or small place to hangout with friends. There are multiple YouTube tutorials on developing games on Roblox, and I highly suggest you give it a try. You can also find new friends with this same interest.

An important thing to note is that Roblox pays it's successful developers in Robux, the in game currency. If you get enough, you can trade them for real money. This makes Roblox a possible job. Multiple developers are making Roblox games to sustain themselves in University for example.

An important message for parents: Yes, you CAN disable your child's chat feature, or friends feature, but do you really need to? This takes out from the fun, and part of the game. Yes, some games don't really need a chat function, but most of the front page games are about role playing as a princess or hanging out with friends. If you want to keep your kids safe, just keep an eye on them when they play, instead of being lazy and just deactivating social interactions.

Also, there is a darker part of this website, but as long as you don't try to find it and don't go on any website promising free robux, you are safe from it.

Now as a sentimental note: This game was with me since 2012. I was 6 years old when I made an account. At this point, Roblox has been a part of my life for more than half of it. I've seen rises, downfalls, things coming and going. I've seen a lot of things. Now, why am I telling you this? For 2 reasons. First, this game helped me get shaped in the way I am today, and second, as you can see, I HAVE NOT BEEN ABDUCTED. That myth is false. I haven't met any predator on this website since 2012. Your kids are safe.

Except some problems, this game clearly deserves a 5/5 rating. How an older generation grew with Club Penguin, so are some kids growing with Adopt Me or Meep City.

Give it a try! You won't regret it.

Read full review of Roblox
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Roblox A user is selling their Roblox account, which goes against the terms of service

A user is selling their Roblox account, which goes against the terms of service. What's even worse is that they are using this account to scam people and make more money. This is a serious offense that can result in a ban, as it can cause significant financial losses for other players. I kindly request that appropriate action be taken.

Read full review of Roblox and 4 comments
Hide full review
4 comments
Add a comment
M
M
Morgayte
,
Verified customer This comment was posted by a verified customer. Learn more

Ref: *** I have been denied access to my account, and cheated out of money. I was locked out of my account on 8/10/22 with the error message account terminated for a sexual content username. The user name is innocent and means my favorite is 8 in a common language. Absolutely NOT sexual content. I asked for Superviser, but one has not taken the time to resolve this issue. I have sent 9 emails/appeals, and received 9 different generic answers, by 9 different people, with no resolution. As you read through all the complaints on BBB, you will see Roblox is not able to process any requests via a third party, yet they will also not help through their appeal form either. Look at all their complaints, identical to mine. I want all parents who are considering Roblox to know you can pay money over years for them to steal it and try to get you to start over from scratch for absolutely no valid reason. I feel robbed of money which was used to build my childs account, I want the Roblox Corporation to fix the problem immediately, restore my account, and respond in a professional manner. Next I will this complaint to my credit card company to dispute payments made to Roblox because they have removed the product I paid for and should be reimbursed.

M
M
MediumMagazine
,
Verified customer This comment was posted by a verified customer. Learn more

If I lived in *** I would ***.A gamepass I bought did not work that was expensive, and I contacted support and they told me there isn't anything they can do about it but to message the developer.Developer's messages were disabled and they had no social media account.I wrote another ticket to them and they said they will not investigate further.I charged back through paypal to get my money back and they instantly banned my account after refusing to refund my money that did not work. I waited 3 months at least, and I gave paypal evidence of my emails that they allowed me to refund.It is beyond me how this they are able to break this many laws in *** and are still allowed to operate. Their website should be banned here. Company is known to scam people frequently but because majority of the people on the website are unmonitored children they are allowed to get away with it.If I lived in America, I would have sued instantly, I have enough money for a lawyer and an uncle who is a lawyer actually.I reported this to trading standards.

A
A
A. Goodell
,
Verified customer This comment was posted by a verified customer. Learn more

Can never get customer support. No one calls back. Someone stole $115 from my bank account and put it on roblox. This company has to be making alot of money. There should be no excuse of why you can never reach a human being. I would give 0 stars if I could.

A
A
A. Braun
,
Verified customer This comment was posted by a verified customer. Learn more

Customer support is awful! They do not help fix issues. They take a very long time to respond, and when they do finally respond they are so rude. They talk to you like you are an idiot. Trust me, no one wants to contact you guys! We do it to fix problems not be treated like crap!

ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Roblox My sons love Roblox and I have allowed them to use some of the money they earned during the summer to purchase Roblox

My sons love Roblox and I have allowed them to use some of the money they earned during the summer to purchase Roblox items. However, their account was hacked and almost all of their items were stolen. I reported the issues 3 times since 8/7/2020 with no response. I also left a voicemail. This is an amazing platform's for kids but do not expect help when you encounter an issue.

Read full review of Roblox and 3 comments
Hide full review
3 comments
Add a comment
N
N
NameScoop
,
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to reach support yet only automatic replies. My daughter account was hacked. Yet no one is getting back to me. This is ridiculous for a multi million dollar company that's been around for years yet your support can't even bother to call back or email back their customers. Yet even have a phone line for people to actually contact you through. I hope this company gets shut down soon.

B
B
Bondally
,
Verified customer This comment was posted by a verified customer. Learn more

I wish I could leave a good review but it's impossible. I got banned on one account and when I contacted them to try and appeal my account I ended up receiving links to their forums on how to follow their TOS. Eventually I got fed up and accepted that I won't get that account back so now I've made a new one. The issue still persists. I'm developing a game and it already gets a decent amount of plays and I have made some minimal revenue off of it. But during the development stages I had some content flagged for "Sharing Personal Information" so of course I appealed it as it was pictures/names of public figures which therefore doesn't mean something is wrong with my content. I then got rejected by the moderation team when appealing for the content and I out right compared it to other content such as the various *** games that are able to be played. I then got a reply saying that they have given me all the information they are allowed to and that further inquiries related to that matter would not be handled. Roblox support team is the most unprofessional support team I've ever had to deal with.

A
A
A. Lemon
,
Verified customer This comment was posted by a verified customer. Learn more

My account was hacked and terminated twice in 2018, first completely falsely, you assumed my card was fraud. After I sorted and was reinstated. Months later I got hacked and my account re-terminated, for breaking ToS not a single explanation or what rule I broke. And since its been post 30 days as I had no knowledge of being hacked and was busy with education can not appeal this even though you will unban famous content creators or friends of admins. Check the *** address list and youll see clear changes. I want an actual reply not just contact our support page or Ill be seeking legal advice in order to receive a proper reply and seeking to be reimbursed for all purchases plus extra

ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Roblox Ive had this game for a very long time

Ive had this game for a very long time. The customer service is terrible I recently got beamed and roblox literally is flat out ok with scamming. my friend told me if I put in a code in a website I would get a free item. I did it because I knew them for years, they somehow got into my trades and took my items. I emailed roblox about this and they are saying its a trade I agreed with? which means they did not even read the email or the screenshots. they wont ban the account that scammed me, or give me anything back. I spent a ton of money on that game. It literally js takes ur money n is ok w scamming. its a shady company.

Read full review of Roblox
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Roblox I submitted an appeal 3+ days ago regarding both a ban on my account and content moderation for an erroneous reason, it

I submitted an appeal 3+ days ago regarding both a ban on my account and content moderation for an erroneous reason, it says I was banned and the content was removed because it contained inappropriate content, but it did not. My account ban has been lifted because the 3-day sanction is up, but the content I uploaded is still removed and I've received no response from the Roblox appeals team, further, I still worry that a 3-day ban on my account for 'inappropriate content', even though there wasn't any, could affect my reputation with Roblox and bar me from programs like DevEx if I ever choose to enroll in them, so I also still want to resolve both the issue of a previous 3 day sanction on my account, and the content removal. However, it has been 3+ days since I've submitted my appeal and I still have yet to receive a response. I know I'm probably going to get the stock response of 'We don't process appeals on third party sites', but I have an open ticket with Roblox Support and I just want someone to look at my appeal. In the past, Roblox support has been fairly good at responding to my requests, but this one is taking much longer than usual.

Read full review of Roblox
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Roblox I do enjoy this platform very much, however when it comes to the punishment of their players, the are lacking in a lot

I do enjoy this platform very much, however when it comes to the punishment of their players, the are lacking in a lot of places. I was banned for about one day for "the usage of an exploit", not playing for one day is not a big deal to me. However, the fact that another player had threatened to spam report me and get me banned make me suspicious that they didn't take the time to go over anything and just decided to take action. When I requested information about my ban, customer support danced around my problem and gave rather cookie cutter excuses and solutions. As I read through he many reviews left here, I see this is a very common theme, Customer support seems to provide little to no information or evidence on why they took action, then expect us to be ok with it. Why the fact that there are so many similar reviews such as mine and nothing on Roblox's side has been done to improve absolutely baffles me. The Roblox corporation itself doesn't really seem to care whether or not we spend countless hours or hundreds of dollars on our accounts, and they can't seem to give us the time of day to even help resolves issues with our accounts. I know there are a lot of angry kids here who are mad about their punishments for a a just or false reason, I hope my review can stand out then just a complaint. If Roblox decides too respond to me, I hope for a different reply than a copy pasted "Roblox is not able to process any Account Restore Requests via a third party such as a BBB complaint". I'm not asking for more help, at this point I'm asking for change. I understand that there is a lot going on this year, but this customer support complaint has been a thing dating back too 2017, you'd think that they'd have a little humility knowing that this has been and ever growing problem among players. As I end this review I'd like to make it clear again, I am not requesting help from a third party source, I making this review in faint hopes that you'll maybe give me more than and automated response and maybe, just maybe some actual change. Hopefully I'm taken for more than just some angry kid and maybe taken seriously. Please excuse me if I sound condescending or rude, I am a bit irritated with my experience but it is not as bad as other people's experience with customer support.

Read full review of Roblox
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Roblox I had fun but the costumer support is TERRIBLE if its not money you have to wait a while Ive so far waited 6 days and 2

I had fun but the costumer support is TERRIBLE if its not money you have to wait a while Ive so far waited 6 days and 2 bot messages on my email

Read full review of Roblox
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Roblox Great application and platform just wish I could use it on

Great application and platform just wish I could use it on Linux

Read full review of Roblox
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Roblox Roblox is a very fun gaming platform, I've been playing for 4 years and it's been

Roblox is a very fun gaming platform, I've been playing for 4 years and it's been fun

Read full review of Roblox
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Roblox Can yall update the jobs and add more jobs in the game like malls and other stuff, also yall should make a dealership

Can yall update the jobs and add more jobs in the game like malls and other stuff, also yall should make a dealership for the cars and make apartment and house so you don't have to buy a house just pay rent make the game funnier than it is. I hope you understand what I'm talking about

Read full review of Roblox and 4 comments
Hide full review
4 comments
Add a comment
L
L
LabsExclusive
,
Verified customer This comment was posted by a verified customer. Learn more

The worst customer support service that Ive ever had to endure. My account had been hacked and the email had been changed. I was told repeatedly to open a ticket from the hackers e-mail and when I told them that would be impossible they maintained their stance that they wouldnt help me. For a company with presumably big bucks and a large user base, youd think theyd invest in having real customer support. But I guess the best they can do is send vaguely (and I emphasis vaguely) human yet also very automated responses over and over again to get their users to shut up about the issues their having most of the time.

I
I
Ianywaydo
,
Verified customer This comment was posted by a verified customer. Learn more

This company displays a prime example of how not to provide customer service. The support form and calling the customer support number both lead to an email response which is mostly if not entirely automatically generated and does little to nothing to actually answer questions or resolve issues. I think their failure to provide adequate customer service is borderline fraud, as well as a clear and present danger to the minors that use the site and they should be held accountable. The platform this company operates is too large and in the public spectacle to continue providing subpar service that causes such inconvenience and puts children at risk.

A
A
ArticleTeenage
,
Verified customer This comment was posted by a verified customer. Learn more

my case number is ***, my son's account was taken and all they took all of his inventory and *** at the customer support refuses to do nothing about it, my son was left in tears.

Y
Y
Youdesc
,
Verified customer This comment was posted by a verified customer. Learn more

This is actual dog ***.I've contacted the company several times about how while a friend was using my account on my computer they stole my group. They've refused saying they don't know their pin. I've contacted you guys several times and I'm done. Please get back as soon as possible, or I'm going on The *** Show.Best regards,Roblox support ticket

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Roblox If you are looking for accurate information about Roblox on this page, you wont find much

If you are looking for accurate information about Roblox on this page, you wont find much. A majority of these reviews are from angry kids that are upset that they broke the rules and were banned or people who made mistakes on their own end then play Roblox for it. Like losing their email account so they cant reset a password. Of course Roblox cant do anything if you lost your email to the account and coincidently lost your password. I've been on the platform since my childhood and I've made a good sum of money developing games. Roblox is entirely safe for kids and if you are a parent and you're concerned about Roblox, I'd recommend using the parental controls that allow you to completely control what you child can do on the platform. You're also able to view what games your child has played from the play history on the home page. I would be completely fine with my child playing on this platform and I would honestly be glad considering the learning opportunities present.

Read full review of Roblox and 3 comments
Hide full review
3 comments
Add a comment
A
A
A. Ruggles
,
Verified customer This comment was posted by a verified customer. Learn more

My child's account was banned when they tried to defend themselves against other accounts that were being racist towards them, and they reported the person and said they reported the person. The person or owner of the game reported my child's account falsely, and there is no actual person to speak to. Nothing was done about the person that said black people need to work a field somewhere. Racist loving company and it is not okay.

M
M
Maxpi
,
Verified customer This comment was posted by a verified customer. Learn more

What a scam this company is. They take peoples money no problem but when there is a problem with the account there is no help and they cannot verify the account. This system is so unregulated they can take your money and have no responsibility for taking care of their customers. Beware of giving them any money because they will not help you.

B
B
Badar
,
Verified customer This comment was posted by a verified customer. Learn more

This company is a clear example of capitalistic greed completely smothering and swallowing itself and its employees down to bare-bones tactics and methods. Their support team is only accessible through a terrible support form that takes ages to complete and wait for a response to, their moderation is falsified in MULTIPLE instances, the content inside this 'family-friendly' game can be attributed to any modern-day pornographic game with NO repercussion on those who upload said content, and overall this company has no regard for the children they manipulate into creating content for little-to-no payout.Here is what I, and others, have to go through when participating in this platform:- I was warned for 'inappropriate language' after reporting a player in-game for spamming inappropriate words, slurs, and other comments towards other under-aged players. The examples they provided for my 'inappropriate language' had NOTHING that would break TOS - My OWN content (An image of a club symbol) being continuously moderated, even after contacting their moderation team regarding this issue MULTIPLE TIMES.- Being completely ignored by their terrible support team regarding an issue with an old account, wherein they had given me only ONE solution (using an old email that I have no access to anymore) and then proceeded to IGNORE this issue that I spoke with to them in subsequent emails, finally saying they're 'unable to provide me with any further information' after a back-and-forth email chain that took weeks to come to this awful conclusion.This company knows little about managing their support team, and have had numerous examples of their staff ignoring the obvious issues inside their platform. Why parents bring their children to this platform that has predators, inappropriate content, gambling, and a predatory system within the 'experiences' they show is beyond me.

ComplaintsBoard
R
4:34 pm EST

Roblox Help me please

When I wanted to log in to my Roblox account I had a verification code when I put my username and password and a verification code was sent to my email but the code won’t send to my email please tell me what to do

Read full review of Roblox
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Roblox Roblox Review: Fun Games and Buying Robux Isn't a Scam, But Moderation System Needs Improvement

I gotta say, I was hesitant to try out Roblox at first because of all the negative reviews I've seen online. But after giving it a chance, I have to say that it's not all that bad. Sure, there are some issues with the game, but it's not as terrible as some people make it out to be.

Let's start with the good stuff. First of all, the games on Roblox are really fun. And if you ask me, buying Robux is not a scam. It's a way for the company to make money, and it helps players buy cool stuff in the game. If your kid buys a bunch of Robux without your permission, that's on you as a parent. You should be supervising them and making sure they understand what they're doing.

As for hacking and scams, that's just something you need to be smart about. Make sure you have a strong password and don't fall for any scams. It's not Roblox's fault if you get hacked or scammed. And if you do encounter inappropriate content in the game, Roblox takes it down pretty quickly.

There are also some really amazing games on Roblox that are beautifully made and really push the boundaries of what you can do with a Lego-style game. And while there are some predators and bullies in the game, they're pretty rare. Just block and ignore them and they'll go away.

Now, onto the bad stuff. The moderation system on Roblox is pretty terrible. They don't seem to care about hacking or some scams, but they'll ban players for uploading memes or content that isn't even inappropriate. And reports don't seem to do anything. Roblox gets so many false reports that it's hard for them to keep up.

I've also seen a lot of accounts that are just there to add people and do sexual stuff with them. And while Roblox does terminate these accounts, they don't always catch them right away. And the chat filter can be pretty annoying, censoring out words that aren't even inappropriate.

Overall, I'd say that Roblox is a fun game to play, but be warned that the moderation system is pretty bad. Just be smart about what you do in the game and you should be fine.

Read full review of Roblox
Hide full review

Roblox complaints 208

ComplaintsBoard
M
9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox I was charged $19.99 on my online account for Roblox without my permission

I was charged $19.99 on my online account for Roblox without my permission. I checked both of my kids' Roblox accounts and there were no charges made and no extra Robux. Moreover, my online account is not linked to either Roblox account. Due to Covid, I couldn't get a response from my online account, so I reached out to Roblox to investigate. While waiting for a response from Roblox, my online account contacted me and informed me about fraudulent activity. They removed the charge because the Roblox purchase was fraudulent and didn't go to any of my accounts. Later, Roblox emailed me saying they deleted my account due to reported unauthorized charges. I replied, explaining that I never mentioned unauthorized charges but asked them to investigate. I clarified that the unauthorized charges were made on my online account and my online account had already resolved the issue. I also emphasized that it had nothing to do with my daughter's Roblox account, and if they had read my email, they would have seen that. After going back and forth for days, they reactivated my daughter's account. However, they took back the $19.99 worth of items when they reactivated it, claiming I didn't authorize the charges. I explained that no charges were made on the account and the items they took were already paid for. During this time, there were no charges or purchases. Roblox refuses to return the items worth $19.99 that they took from my daughter's account. I want those items back since I already paid for them. Their customer service is terrible, and they don't even read the messages properly. I keep receiving the same automated response from them. If someone had taken a moment to look into the account, this could have been resolved quickly. Roblox only cares about money and doesn't value its customers. If my daughter hadn't invested years and a significant amount of money in this game, I would have deleted the account and moved on from Roblox. Buyers should be cautious!

Read full review of Roblox and 4 comments
Hide full review
4 comments
Add a comment
C
C
Cobblit
,
Apr 01, 2024 3:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My daughter cannot login to her Roblox account "sophiagamer632". Both her account and my account "3ph_power" used to have the same email address associated with it *** When we try to reset her password, we enter the email address associated with "sophiagamer632" which is *** but we never receive a password reset email. I've contacted Roblox support 5 or 6 times now and they continue to assume it's a problem with my Email, or my browser cache, but it's not. For some reason, Roblox is not sending any password reset or 2-factor authentication emails to my email address: *** which is associated with "sophiagamer632". My email address is also associated with my account "3ph_power" and I suspect this is why Roblox is not sending emails -- because both accounts had the same email address. I've tried to explain this many times to Roblox support, but they continue to ignore the problem and instruct me to check my spam folder, clear my browser cache, etc. It's not a problem with spam filtering, or a stale cache, or anything on my end. This problem continues to happen on every PC, every iPad, every iPhone, every single device I've tried it with. I've even tried using a VPN and yet Roblox still does not send the password recovery email to me. I've requested that Roblox support reset the password for sophiagamer632 to the previous password "Happy!(*3" but they have ignored that and continue to give me canned responses to irrelevant issues.

P
P
ProdigySing
,
Mar 31, 2024 3:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Recently, I received a email about 2 factor authentication being disabled on my account. I also recalled someone in-game claiming theyd lock my account, and as of now I cannot login. I feel that Robloxs support *** have been social engineered into locking my account or something of the likes. My username is MOMOMOMOMOMOMOM0MOMO, and the email that was on it at the time is *** This situation is really distressing and I have sent a supoort ticket though they dont usually work. Id really appreciate it if I could speak with a representative, so I could ensure I wont just receive a bot response.I can provide EVERYTHING on the email, and all the receipts from the ~20$ Ive blown on this account.

P
P
Prefulot
,
Mar 31, 2024 1:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Today March 16th 2023 I went to my *** to find out that there had been a theft of my debit card account and over 8 charges were made to Roblox for a total of $799.92 . I have never even heard of this place and *** never have bothered to give any time to such a silly invention. I demand that a full refund be mailed to me immediately! I am shocked and angry that my debit card was hijacked and Roblox should comply and return what has been stolen from me a 59 year old innocent woman who had never even heard of their websight or game.

O
O
Oransman
,
Mar 31, 2024 5:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have 3 transactions all for $19.99 occurring on March 4th, March 15th and March 18th 2023. I'm disputing for a refund as these were unauthorized charges. I filed through the Roblox website as they state to do on March 4th. Nothing has been resolved and more charges have been added. I provide all the information to them I possibly could and they keep asking for more. They basically asked for my whole card number. Then they asked for information not on the list and information I stated I do not have like the receipt or transaction ID as I'm not the one nor anyone in my family to make the transaction. I just want my refund of now $60. They have been so incredibly unhelpful as you can't even speak to someone on the phone. I have never nor anyone in my family has ever had a Roblox account.

ComplaintsBoard
M
8:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Roblox.you're really causing problems for us parents

Roblox...you're really causing problems for us parents. Both of my sons are absolutely obsessed with Roblox games. I have spent a lot of money on Roblox for over 5 years now because my boys love the games and have so much fun. However, in the past 5 months, both of my sons told me that they had purchased things but never received what they were promised. It seems like hackers were breaking into the games and creating fake items to make money, taking advantage of unsuspecting kids. I only realized this when I checked my bank account and saw that a fake subscription had been set up, resulting in constant charges. It's heartbreaking to see my kids disappointed and scammed on their accounts. They buy items that are supposed to be legitimate, but they end up being scams, and I am constantly being charged. This situation is completely out of control. It's shocking that someone can hack and scam on your platform. I want the charges from the last couple of months refunded on my sons' accounts, and I will not accept you taking away my kids' accounts as if it's their fault. It's disgusting that you have a reputation for taking away kids' accounts when parents request refunds. These kids are your main customers. They spend all their time creating avatars, building their games, and idolizing YouTubers who are considered Roblox celebrities. Some of them are lucky enough to spend their parents' hard-earned money on special items using Robux. It's really disappointing to see the level of greed that your platform has reached. How many kids must feel terrible when they can't afford overpriced special items, especially when they receive a gift card for their birthday and risk being scammed out of their once-a-year treat? Shame on you, Roblox, for allowing this to happen. I would like a refund for the constant fake items and subscriptions that have been charged to my account multiple times in the last 5 months, or maybe even longer. It shows a lot about how ComplaintsBoard.com works with parents to make things right, as we are the ones funding years of purchases for gameplay. I request that you, Roblox, also play fair and do the right thing by refunding the charges from the last 6 months without putting my sons' cherished Roblox accounts at risk. They spend all their time grinding and buying items with their friends. Thank you, [Your Name].

Read full review of Roblox and 3 comments
Hide full review
3 comments
Add a comment
D
D
DirtyNumber1
,
Apr 01, 2024 4:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had purchased a $25.00 roblox card on 3.1.2023 at the family dollar in *** at 4:50pm for my son. While scratching the back off to get the pin code, to be able to convert it into Roblox the numbers had gotten scratched off. This was the first time it has ever happened to us, and he did not scratch this one any differently. Have have purchased many in the past. I had gone on his roblox account to see what we could do since I just paid for this. The best I could find was to submit a ticket. According to online view this seems to happen alot. So I created a ticket that same evening trying to get a code to redeem what I had just purchased. They responded saying they needed to investigate more and asked for a picture of the back of the card and the receipt. Which I sent pictures of. They finally responded back with a code. After entering in the code they had given me, it notified me that this code was already redeemed. When I messaged back to let them know. They said there was nothing they could do. Please keep in mind each time I had gotten a response, it was a different person. So how do I not know one of them had used the code. I feel scammed and cheated. I have spent so much money on roblox in the past and have had this one issue, yet cannot get through to a person on the phone number they provided on the website. Each option, on the phone asks for you to leave a message. And then when you do. No one gets back to you. I left a message on March 6th. And still pending a response back. And they have stopped emailing me. I can't help but wonder who else has this happened to. They have stolen my money. I would like either a refund or a working code.Thank you for taking the time to read this and respond. Have a nice day.

V
V
V. Kahler
,
Mar 31, 2024 7:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dates of Transactions:+ January 23, 2023, and February 23, 2023 + Amount paid $21.38 total + The nature of the dispute is this company will not allow me to cancel automatic payment or transaction. I have tried to cancel to no avail. I need to have this resolved ASAP, and I want to be refunded. Thank you.+ Attached will be a receipt of the most recent transaction.

C
C
Confidenthor
,
Mar 30, 2024 3:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Roblox canceled my 10 years old Son account without any reason and after I requested his account Roblox told us to make a new account.I spend more than 3 thousand dollars buying roblox accessories during years and right now my son doesnt have his friends list to play and also no roblox accessories .My change emails with Roblox for more than 4 months and nothing is resolve My sons account is :Kevinverdu7 Roblox told us to build a new account .Kevinp564 The account He started from zero friend and zero credit .I need to know what happened with my son account without any money and no warranty.Im completely lost because the Roblox game the only customer service is only one option by email and Roblox doesnt know what happened with my sons account the reason disappeared with more than 3 thousand dollars accessories during years playing.Roblox didnt transfers his accessories to new account and his friends list .Very disrespectful situation because he doesnt have any warranties.I spend a lot of money during years and my sons account disappeared and Roblox doesnt know what happened and they didnt fixed the issue.

ComplaintsBoard
T
7:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox This company continues to take advantage of children

This company continues to take advantage of children. Not only do they close accounts that parents have spent a lot of money on, but they also deceive minors with false advertisements, misleading buttons, and trickery. They don't provide a phone number to speak to a person, and when you file complaints and ask for solutions, they only respond with automated emails. You use your hard-earned money to buy virtual items, and then they take those items away, forcing you to buy them again. This company exploits underage children and tricks them. I sent them an email, and they replied with multiple automated responses. They don't care and are not interested in finding solutions. I know there are many parents who want to file a collective lawsuit against them. Here is the email I sent them, and they rejected my request:

Kimberly I. Solio
Thu, Sep 17, 5:08 PM (7 days ago)
to info

Hello, I am trying to reach someone who can listen to a very sensitive situation. I am Jeremy's mother, and he is the user of the old account r6ad. Jeremy lost this account last year due to supposed unauthorized purchases on my credit card. At that time, my children and I were evicted from our home and had to live in a hotel. We were all homeless and going through the worst times of our lives. The reason for the eviction was that I had to make my husband, who was physically abusive to my son, leave. I had to have him arrested. I understand that this may be too much information, but I am pleading for some understanding. My son made purchases while he was feeling depressed in the hotel. I didn't have the money at that time to pay for them, so you refunded the money but closed his account. We had spent a significant amount of money, possibly hundreds or even thousands of dollars, on his Roblox game. My son was crying last night because he lost this account, which is his favorite game, and his heart was broken. PLEASE, PLEASE, PLEASE, can you please reopen this account? I am BEGGING for your kindness, understanding, and compassion. This was an extremely difficult time for us, and I feel so guilty as a mother. If you could give him his account back, it would make a bad time not seem so terrible. He will never make unauthorized purchases again. I hope someone with compassion will understand what I am trying to convey and make Jeremy happier than he has been in a long time. I apologize for the lengthy email; I just want to explain how much this would mean to us. In the future, we will continue to spend money on Roblox. Once again, I am begging for another chance. Additionally, one of the closed accounts did not have ANY unauthorized charges. Please feel free to call or email me anytime if you have any questions. Warm regards, [Your Name]

Read full review of Roblox and 4 comments
Hide full review
4 comments
Add a comment
S
S
Shoppinte
,
Mar 31, 2024 1:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They are allowing their web monitors to bully a 13 year old child. One of their monitors told my child that the world would be better without him in it. They just hash tagg out key words so that they can't be held accountable. I have tried numerous times to reach them to resolve this issue and it has just been brushed under the rug.

E
E
Edites
,
Mar 30, 2024 2:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My daughter bought a gift card set from roblox. The set included three gift cards worth $10 each making the total purchase amount $30. Only one of the gift cards worked. I contacted customer service and told them my issue were they said the cards both had funds on them and to just copy and paste the numbers, which I did. The cards than said invalid numbers and funds already used. I contacted roblox again to tell them my issue were they said the funds were used and refused to help me further. I just want my kids money back or the roblox money added to her account.

A
A
A. Caraway
,
Mar 27, 2024 8:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My roblox account, kuutoaa, got hacked, my email linked to roblox had been changed by the hacker, ive tried to tell roblox that i literally do not have access to the hackers email in order to verify account ownership, ive given robux receipts as proof yet its as if they did not even read my proofs or issue. They continue insisting that i have to verify by emailing them through the hackers email address which is just extremely irritating. I have spent over $70 in this game and I NEED either the money or the account back. They are unable to resolve any problem whatsoever.

V
V
V. Nevins
,
Mar 26, 2024 9:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Username : SimplyNathan This account was falsely deleted in 2022. I have made multiple attempts to get my son's account back. It was deleted due to "fraudulent" charges in March of 2022. At this point, I will pay the unauthorized charges just so he can have his account back. Shame on you roblox.

Is Roblox legit?

Our verdict: Complaints Board's thorough examination reveals Roblox as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Roblox stands out for its commitment to quality and security. Clients considering Roblox should delve into its customer service record to gauge compatibility with their expectations.

Roblox earns 91% level of Trustworthiness

Perfect Trust Endorsement: Roblox achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Roblox. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Roblox has received 17 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Roblox's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Roblox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Roblox.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Roblox and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Roblox has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 208 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Roblox protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Roblox. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
2:17 pm EST

Roblox Unauthorized purchase

I wrote in regarding an unauthorized purchase. I am caring for a sick parent and I did not respond within a 3 day grace period. On January 20 2024 I left my phone unattended and a purchase of $199.99 was made on my Paypal account last four on the account is 2952. My name is Nina R Durham my address is 5932 Springfield Ave Phila Pa 19143. My tel # is [protected].

The account in question is derrick21577744.

Any consideration given to this matter would be greatly appreciated.

Desired outcome: I am requesting a refund in the total amount.

Confidential Information Hidden: This section contains confidential information visible to verified Roblox representatives only. If you are affiliated with Roblox, please claim your business to access these details.

Read full review of Roblox
View 0 more photos
Hide full review
ComplaintsBoard
C
3:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased 2,200 Robux for my son through his profile. A few hours later, the amount of available Robux in his account had decreased. He alerted me to this, as he couldn’t figure out what happened (he’s 12). I went to his purchase history to make sure he hadn’t accidentally bought anything in the game, and much to my surprise there were no transactions on...

View 0 more photos
Read full review of Roblox
ComplaintsBoard
S
11:10 am EST

Roblox Im complaining about my server being banned for a whole year on maple hospital

I was playing maple hospital on my lgbtq+ server when i changed my avatar to wear a dress it say it was against roblox terms and conditions and so i joined my friend to get my roles back faster but then we tried to join back and turns out i was banned for 364 days i spent alot of time on that server and i got banned for a year because i wore a dress i think this is totally unacceptable

Claimed loss: My server that took ages to build up

Desired outcome: I would like to To get my server back and to apologize if i whent against terms and conditions

Confidential Information Hidden: This section contains confidential information visible to verified Roblox representatives only. If you are affiliated with Roblox, please claim your business to access these details.

Read full review of Roblox and 1 comment
Hide full review
1 comment
Add a comment
T
T
ThatOneUser
no, PL
Mar 21, 2024 11:10 am EDT

maybe the server was inappropriate [due to it being a lgbtq+ related server]

ComplaintsBoard
A
9:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Roblox I asked for a credit back for an item they removed. Instead they offered a name change and then terminated my child’s account.

I emailed support back and forth about a removal of an item credit. They offered a name change to my daughter but I did not want that. Instead I wake up and her entire account has been permanently terminated for going against community guidelines. I have spent over $1000 in robux for her to play that game and they have taken all of it! It is not right nor fair. For absolutely no reason other than me complaining about an item.

Claimed loss: $1000

Desired outcome: $1000

Confidential Information Hidden: This section contains confidential information visible to verified Roblox representatives only. If you are affiliated with Roblox, please claim your business to access these details.

Read full review of Roblox and 1 comment
Hide full review
1 comment
Add a comment
T
T
ThatOneUser
no, PL
Mar 21, 2024 11:12 am EDT

maybe he secretly broke one of the rules

ComplaintsBoard
K
11:11 pm EST

Roblox wardrobe malfunction

I had currently bought new items on Roblox to create a new charter and when i did it will not let me switch to that specific charter i tried to on 3 different platforms and only two of them would let me switch, but even Tho they let me switch to the avatar and let me see it be worn i will join into a game and be in a completely different avi. on the the third platform it says failed to wear charter

Desired outcome: i'd appreciate if i could just wear my avis with no problems

Confidential Information Hidden: This section contains confidential information visible to verified Roblox representatives only. If you are affiliated with Roblox, please claim your business to access these details.

Read full review of Roblox
Hide full review
ComplaintsBoard
J
12:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Roblox My account was deleted.

My roblox account was deleted due to unauthorized charges, however I accidentally hit refund on an item that was not roblox item, and they deleted my account. I have reached roblox support and they do not do anything. They keep on saying your appeal has been denied, whenever I gave them the correct information that could get my account back in an email previously.

Claimed loss: JesseAuthority (ROBLOX)

Desired outcome: To get the account re-activated and back online.

Read full review of Roblox
View 0 more photos
Hide full review
ComplaintsBoard
R
10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So I was playing Roblox last night with some friends, keep in mind that I've not even uttered a single swear word, Just having pretty normal and fun conversations, I didn't even react to the people that were harassing me, once those people had left the game, due to their voice chat suspension since they harassed not only myself but others too, I was pretty...

View 0 more photos
Read full review of Roblox
ComplaintsBoard
M
11:34 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am very disgusted with roblox my account that I have had for years premium and all wasted thousands on this and all of a sudden my account gets hacked the guy deletes my email and my phone number changes everything and what does roblox do nothing they practically told me that im lieing and its not my account I dont reccomend this app is not for children...

Read full review of Roblox
ComplaintsBoard
M
7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox I’m complaining about the clothes because they keep disappearing

I’m out here wasting my money on Roblox to buy these clothes for my Roblox avatar to find out later on they disappear so I click on them and it says more info so I click that then it brings me to this page that says it was removed from Roblox witch should stop happening I have way to many clothes getting removed when I like just recently bought them and a lot of people I know complain about the same thing so you should fix it because it’s not fair for us to loose our money just because of these clothes for our avatars disappearing!

Desired outcome: I would like you to fix this problem please

Read full review of Roblox
Hide full review
ComplaintsBoard
P
6:37 pm EDT

Roblox glitched skin

I just got a $50 gift card exchanged, so the first thing I did was customize my character. I got finished customizing my character (my character was the "Excited Kemono Wolf Bundle"), and it worked for a while, but then I joined a game and all of my avatar's body bellow the head was gone! I just figured that it was just the game I was playing so I joined a different game, and it did the same thing, so I went to customize and POOF, my entire character turns into a Robloxian skin with an orange tank top and beach shorts. I tried SO MANY different ways to fix this. but it just wouldn't work! PLS FIX THIS, I really love my skin!

Desired outcome: I want this skin to be fixed so my character doesn't look weird.

Read full review of Roblox
Hide full review
ComplaintsBoard
J
6:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I am here because the Roblox Corporation is refusing to unban my terminated account. On June 7, 2023 I was playing with a friend on this game called “The Presentation Experience”. Me and my friend were joking around with each other and someone thought I was talking to them and reported me. When I tried to make a appeal trying to explain to Roblox...

Read full review of Roblox
ComplaintsBoard
M
9:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Email address

Hi there- I am Eli's Dad - my name is Marshall. We are trying to update Eli's email from [protected]@icloud.com (he no longer has access to this account which is tied to this roblox account) to [protected]@gmail.com. We have attempted to update this but it's asking us to verify a code that is being sent to the updated email but no code is arriving.

I attempted to add my phone number to the account -[protected] it says that it's going to text message verify but again, says it's sending a verification code to the email account we don't have access to... even though it says it's going to text me. My son is not able to log in any more.

We need to update the email address. Can you please email at [protected]@gmail.com to help with this?

My email is [protected]@gmail.com.

Please advise.

Desired outcome: I would like my email changed to [protected]@gmail.com

Read full review of Roblox
Hide full review
ComplaintsBoard
J
9:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Getting a deleted Roblox account back

Account Username: gwvsgwvs4

My account was deleted and I was wondering if there was a way I can get it back until Roblox fully forgets about it..?

Reason: Child Endangerment

Offensive Item: Voice chat conversation on 7/16/2023 at 5:58 PM (CT) in MIC UP 🔊

It'd be really kind and awesome since I already lost my account once..🥺🙏🏿🙏🏿

Desired outcome: Please, I'd love to have my account back.

Read full review of Roblox
Hide full review
ComplaintsBoard
J
12:22 pm EDT

Roblox Roblox support

I got hacked only a few weeks ago, and Roblox support has failed to get my account back. I emailed them MANY times about my issue, and they failed to "verify" my account. They demand I get an iTunes or Google Play receipt as proof of ownership, but they can't accept PayPal proof. I don't understand why they can't accept proof from Paypal. Aside from that, the Roblox website claimed that “Even if your account is compromised and the email is changed, we can still see the original owner or billing email on the account.” Which means they're purposely making it difficult.

Desired outcome: I would like my birthdate and email verification to be reset.

Read full review of Roblox
View 0 more photos
Hide full review
ComplaintsBoard
D
2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Roblox and its system

The thing is I got banned for 1 day for so called bypassing Roblox, Some people on voice chat were telling other to suck on them with curse words and the reason I'm banned was for so called "Bypassing" the Roblox voice chat, and the thing is the fact that I WAS PLAYING MUSIC, while some other dude was yelling racial slurs to me because my avatar was black in Roblox, ROBLOX IS STUPID!

After I filed a complaint NOTHING worked after that and I was real angry because we have satanic people, E-daters, Predators, Abusive admins, and racism, yet Roblox hates us people who have done nothing.

Desired outcome: I would really like Roblox to change their actions and start taking care of their app for once

Read full review of Roblox and 1 comment
Update by DarkoPlays
Jul 12, 2023 2:56 pm EDT

I made another complaint about how there are very naughty things on Roblox with lots of Bad admins and if you wanna see it go to the complaints.

Hide full review
1 comment
Add a comment
M
M
mika423663
bristol, US
Oct 09, 2023 11:44 am EDT

omg this is so true people are doing all of these gross things and roblox still has the nerve to say their app is 12+ 12+my [censored]

ComplaintsBoard
P
11:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Sexual harassment, satanic rituals and items

Roblox has been showing me items that I feel are sexual and when I report these items, or block the creator of the items, More continue to show up, I am not comfortable using the roblox app, its not appropriate for children at this point, first they added sexual content and sexualities, but now they begin to add satanic items, there is no way to stop the items from showing up, Satanic items are especially not appropriate, as riturals involve the following, human sacrifice, animal sacrifice, SEX RITURALS (not appropriate for children or young teenagers, both play roblox.) and there are more examples, there are also LGBTQ items on there, my cousin Teressa, killed herself after becoming a member of the community because she realised she was going through a phase in which young girls, which the community is targetting (look up the statistics.) the phase she was going through, was a phase teenage girls and children 10-17 go through where they want to act like boys. She killed herself because she realized she wanted to have children and be a girl, but she was already transitioned so she couldn't. This is a terrible thing that they are doing to children. Should not be shared on the website

Desired outcome: That roblox at least makes it so items reported will no longer show up. Or that they don't show these items in general. to make the platform safe for children and teenagers.

Read full review of Roblox
Hide full review
ComplaintsBoard
F
7:35 am EDT

Roblox private server billing

I paid the necessary requirement for a private sever for blox fruits on this website and never got my private server renewed. I paid the bill on my private server for blox fruits but now I can't get into it, and it says the bill was never paid.

This matter is upsetting both me and my friends in this matter cause I have multiple friends who use my private server and are now no longer able to do so.

Even after trying to report this matter, I was not given a refund of my 200 robux that was stolen from me. I am very upset about this matter.

Desired outcome: I would like to get my 200 robux back and my private server back because i feel this treatment is unfair.

Read full review of Roblox
Hide full review

About Roblox

Screenshot Roblox
Roblox is a massively popular online gaming platform that allows users to create and play games in a virtual world. It was founded in 2004 and has since grown to become one of the most popular gaming platforms in the world, with millions of active users.

One of the key features of Roblox is its user-generated content. Users can create their own games using the platform's proprietary game engine and scripting language, Lua. This allows for a wide variety of games to be created, from simple puzzle games to complex role-playing games and simulations.

In addition to creating games, users can also play games created by others. There are thousands of games available on the platform, ranging from popular titles like Adopt Me! and Jailbreak to lesser-known games created by individual users.

Roblox also has a strong social component. Users can interact with each other in-game, join groups, and participate in events. The platform also has a virtual economy, with users able to buy and sell virtual items using the platform's currency, Robux.

Overall, Roblox is a vibrant and engaging platform that offers a wide range of gaming experiences for users of all ages. Its user-generated content and social features make it a unique and exciting place to play and create games.

Roblox Customer Reviews Overview

Roblox is a popular online gaming platform that has garnered a lot of attention in recent years. The platform allows users to create their own games and play games created by others. The community is vast and diverse, with millions of players from all over the world.

One of the most significant advantages of Roblox is its user-generated content. The platform allows users to create their own games, which means that there is always something new and exciting to play. The games range from simple puzzles to complex simulations, and there is something for everyone.

Another positive aspect of Roblox is its social features. The platform allows players to connect with each other, make friends, and join groups. This makes it an excellent platform for socializing and meeting new people.

Roblox is also a safe platform for children. The company has strict rules and regulations in place to ensure that the platform is safe for all users. Parents can also set up parental controls to monitor their children's activities on the platform.

Overall, Roblox is an excellent platform for gamers of all ages. Its user-generated content, social features, and safety measures make it a top choice for many players.
How to file a complaint about Roblox?

Here is a guide on how to file a complaint against Roblox on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.

3. Writing the title:
- Summarize the main issue with Roblox in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Roblox.
- Mention key areas of concern, transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Roblox on ComplaintsBoard.com.

Overview of Roblox complaint handling

Roblox reviews first appeared on Complaints Board on Aug 3, 2012. The latest review Mixed Experiences with Roblox Corporation was posted on Apr 1, 2024. The latest complaint Unauthorized charges from kids was resolved on Dec 09, 2019. Roblox has an average consumer rating of 1 stars from 237 reviews. Roblox has resolved 2 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.0
2259 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Roblox contacts

  2. Roblox phone numbers
    +1 (888) 858-2569
    +1 (888) 858-2569
    Click up if you have successfully reached Roblox by calling +1 (888) 858-2569 phone number 1 1 users reported that they have successfully reached Roblox by calling +1 (888) 858-2569 phone number Click up if you have UNsuccessfully reached Roblox by calling +1 (888) 858-2569 phone number 0 0 users reported that they have UNsuccessfully reached Roblox by calling +1 (888) 858-2569 phone number
    +1 (415) 235-4844
    +1 (415) 235-4844
    Click up if you have successfully reached Roblox by calling +1 (415) 235-4844 phone number 2 2 users reported that they have successfully reached Roblox by calling +1 (415) 235-4844 phone number Click up if you have UNsuccessfully reached Roblox by calling +1 (415) 235-4844 phone number 1 1 users reported that they have UNsuccessfully reached Roblox by calling +1 (415) 235-4844 phone number
    33%
    Confidence score
    Management Technology
  3. Roblox emails
  4. Roblox address
    60 E 3rd Avenue, Suite 201, San Mateo, California, 94401, United States
  5. Roblox social media
Roblox Category
Roblox is related to the Gaming category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.