Planet Fitness
reviews and complaints

Midlands liberty mall... I joined pf as of 01dec2023... R99 for 6months black friday special. You can cancel after 6months free of charge as per message to me. Spoke to the pf representative faraaz in nov2022 (I still have the proof on my phone) so this contract ended 31may2023. As of 01june2023 I was charged r648 via d/o off my bank account. 05june2023 I phoned pf, spoke to the manager owen zuma who said that he could not help me. I can come collect a copy of the contract that was signed. Although faraaz mentioned free cancellation after 6months via msg, pf can't help me because that is not the deal. I will be charged r648 monthly going forward. If I want to cancel, I must give them 4months notice, and in the meantime, i'll be paying r648 for the next 4 months for nothing. This is so ridiculous that someone is not held accountable for this service. So anyone can work for and represent pf and lie to the public and the customer has to bear the brunt.

Mrs govender

The the cleaning Massachusetts Planet Fitness manager by the name of Antonio canceled my account for defaming him his words not mine and a policy violation he would not give me anything in writing nothing about the policy violation not even a confirmation of the cancellation of my account said that I could re-up at any other planet Fitness but I could never come back to Quincy Massachusetts location I don't understand why he wouldn't give me a copy of it of the policy violation or the confirmation of the cancellation sounds pretty sketchy to

on Saturday morning 4-1-23 I fell getting out the shower. The shower floor was wet, not leveled, and there were no visible signs of floor. I called the following day Sunday 4-2-23, and the customer service rep communicated to me that there were a few staff at work, and one person had to remain at the front desk always, and the other staff had to make rounds, customer service rep also communicated to writer that the downtown location is going to get remodeled in sept 2023 and the shower area in the womans bathroom is a huge concern.

To date I have not heard anything from management, and I have been to the doctor, and since then I had to medical pay bills, I am requesting reimbursement, I will also begin therapy.

Again, to date, no communication at all from management.

please send me an address to forward my bill, please check cameras, you will see there were no signs...

thank you

Kim Wilson

[protected]@yahoo.com

I was floored when I seen Pride materials at local PF. Why are you getting political, and about such a charged subject. I do not see promotions about Veteran suicide, Camp Hope, Christians, Veterans, etc. there are many more of these groups than being woke with pride. Many major companies have gone woke and are no longer in business. Without being rude I would say only idiots would blow off a majority of their customers by ruining their business for stock holders and franchise stores.

When a customer has a complaint, you ask them to email corporate, but when the person doing the discrimination is the person receiving all the complaint emails and deleting them all how do you resolve an issue? She also is close friends with the district manager who deletes the complaint emails as well. This is not a private owned franchise, this is a corporately owned location, so I know there is a regional manager to speak to, or over their head as well. To make a disabled army veteran feel so welcome he can no longer bring his service dog with him amongst many other incidents, I cannot believe e a Corportation would treat an American hero this way.

Hi.

My name is Olga Perez and I am a Planet Fitness member. My club is

207 N General Mcmullen Dr, San Antonio TX

[protected]

Today 5/21/2023 approximately between 5:00 pm to 5:15 pm, I arrived at the club and went to the bathroom. There I observed a man talking with a woman in the lockers area inside the Women's bathroom. I used the bathroom, and when I finished the man was still there. I told the man that this was a Women bathroom. The man got out of the bathroom but remained close to it. I went to the employee at the front desk and explained the situation. The young man told the employee and me that he mistook the bathroom. The man got out of the gym. Some minutes later the woman got out too. Nor the man or the woman were members of the gym. There are many aspects that worry me about the situation. Can I shower or go to the bathroom feeling safe after seeing that nonmembers can enter the gym and men can enter the bathrooms? Do you have cameras? Now that the gym is offering free membership to minors during summer; are they going to be safe? Are the employees trained on how to respond to this kind to situation? If you need more information you can call me at [protected]. I am more comfortable talking on Spanish.

I live in Jackson michigan. I went to rejoin Planet at their new location on Friday May 19 2023. 1:15 pm afternoon.

I said to the young girl that I had not been there before. She asked for my phone number. She said you are cancelled and read the remarks that I didn’t have time. That was several years ago. She kept looking and reading. I said I know but I want to join. She asked the young man reddish hair and glasses if he would “take this one “ he said he didn’t have time. But he was standing there not talking or helping anyone. I don’t complain but they were both rude! As if I didn’t exist! I left!

Kathleen Hayworth.

I have been charged on a month-to month basis when I no longer live in the Country. Their policy is that they cannot cancel a membership over the phone or by email. I would physically have to go in-person to cancel or send a letter by mail. I have tried to send a letter on multiple occasions, and I get no response from them. I am now going to have to go back to my home country to change my bank account and go in person to cancel since it seems they are not getting my letters or possibly just disregarding them completely. There have been incidents where they stop billing me for one month and then they continue to bill me the month after on a different date around the original date but not consecutively. This is causing me a lot of trouble since I cannot use their services and when contacting them, they just refer to their policy that they can only have me cancel in-person or by mail. I would like to be refunded for the membership since the last non-consecutive charge they charged me for, which was on 4/21/22 (as they never charged me for that month after I sent them a letter via snail mail on 3/21/22). I figured they got my mail and then they didn't charge me in the month of April last year. They then continued to charge me on 5/02/22 a $39 fee which I had never been charged previously. Then they charged me again on 5/17/22 the $21.99 fee they normally charged me monthly. Overall, I am looking for at least a full refund from that date which comes out to $324.00. With that said, I have frozen my bank account and I will be going back to change my bank account and go in-person to cancel my membership. Meaning I will have end up paying even more to cancel my membership when flight costs and travel are included. Since I froze my bank account their policy says they will send me to collections if I miss more than 3 consecutive payments. So I am forced to go back and cancel in-person and get my bank account sorted out. I am not happy with their services, and I have read several accounts where they have been taken to small claims court for this exact reason. I am also an influencer online and if my issue cannot be resolved I will have to let my followers know that this is not a company they should support, or at least make them aware of the issues I am going through so they don't have the same problems in the future with their company. Please let me know if there is anything else I can provide for you to further my claim to get a refund.

I have a complaint about the regional manager in Omaha.

I was at the location approximately 147th and Maple Road.

The new regional manager was there to be helping me out with a billing issue.

She was awful

Rude and abrasive and she over charged me.

I need a call back. This woman is just awful. I was told by other patrons or guests, members of the gym - 3 others told me that she has been rude and abrasive to them also.

I need a phone call back.

My name is Cheri Smith.

[protected].

The club manager is Katherine. She is delightful.

But her father passed away and she is out.

This Regional manager was AWFUL. Never once apologized that I was upset and the fact that PF screwed up my account is not my fault.

Please call me back.

Cheri

Greetings,

On May 15, 2023, I received an email from the Planet Fitness OP KS location regarding membership cancellation.

Although I am in agreement that my membership should be cancelled I am not in agreement with the attached noticed being forged as if I signed it; which I did not!

I moved from Kansas in February 2023 and have not been back since and no one from this location has contacted regarding this situation. If someone had contacted me we could have resolved this the right way, this way is illegal and inconsiderate to me as being a customer.

Hi,

Around September 2018 I went to Planet Fitness in Bedford Centre with the aim to acquire a gym membership, we started the process with the consultant but agreed to pause the process so I can reactivate my Vitality membership in order for the membership monthly premium to be lower, the consultant remained with the documents whilst I started the journey of reactivating my vitality membership, I later learnt my membership was activated through a debit order which I revoked as it didn’t make sense to me. I enquired with the gym only to find out the membership was activated without my consent; I did not receive any communication to let me know the membership was activated as I would have raised it with them immediately! I have never used the gym facilities apart from when I was there to enquire and later to dispute the membership activation. The contract states that their memberships are only activated once the membership fee has been paid, which I didn’t so how was my membership activated? What package was I put on as I didn’t confirm that since were still busy with it? The lady activated the membership to gain commission and I have sent numerous emails, went to the facilities over and over again and I was told Management was not around, emails get ignored, questions are not answered and now I’m told I owe Planet Fitness R11 153,22, for what? They left the membership hanging even after I submitted my dispute, why? This has been going on for about 6 years and I’m at a point where I’ve actually had enough with the harassment and the lady who committed fraud knows very well what she did and she herself cannot give me answers instead she plays hide and seek. I refuse to pay for something I didn’t agree on, utilize nor was informed of its existence, they even spelt my surname incorrectly because the documents were outstanding, I trusted that woman and she went and illegally activated that membership.