Service cancellation
Planet fitness makes it stupid hard to cancel your membership ship. Then they lie to you and say it’s for legal reasons that they have to have a physical paper document. Stop! We know you’re lying. Now that I know all the work it takes to get out of this simple contract I will never! Never sign up for planet fitness again. Even if it’s right next to my house. You’re going to get another 20 or 40 bucks out of me while I physically write a damn letter and snail mail it to you (something I have not done in twenty years). But someday I may move back to a town that has a planet fitness and you will not have me as a return customer. I promise you you lose more return customers over this stupid policy than any other reason. What? You think I’d you make hard to opt out I might change my mind? Whoever masterminded this policy is an idiot. Opting out should be simply an online button click. If it had been I would have easily and gladly rejoined at my earliest convenience. I moved away 8 months ago and have just kept paying “just in case”. Now you’ve lost me as ever being a return customer simply to steal another moth or twos worth of membership. Goodbye
Desired outcome: Change your policy. Make cancellations of service as simple as possible. Instead of being so clingy. Stop lying to customers. You legally have to have a piece of paper? Whatever.
Unprofessional staff member
The associate at the Parmer Crossing Parmer Crossing 12611 N Mopac Expy Unit 3 Austin, TX 78727 Planet Fitness was very rude and unprofessional. When simply trying to purchase a protein shake and not use my card on file the associate sounded judging (for a place that is supposed to be judgment free this is surprising) and joked insinuating the card was low...
Read full review of Planet FitnessYoutuber David Vild aka chickenandy stole my shoes from my locker
A youtuber named David Vild online name chickenandy stole my shoes from my locker. I put my stuff in my locker like usual and went to workout. When I came back I found a 5'6 guy with curly blonde hair dressed in all black going through my locker. He saw me coming and took off with my shoes. I tried to chase him down and saw him jump into an old RV. I...
HydroMassage
I've been a member for over a year. My club in Newark, Delaware has two hydromassage beds. Currently, both are down. The staff keeps telling me that they sent in a repair order. One has been broken for months and they other one went down three days ago. I asked again about the repair, I get the same answer. When can I get an answer about when these beds being fixed?
Broken equipment
We joined and pay for the Black Card Membership specifically for me to use the VibraShape machine to help manage my Fibromyalgia. The machine no longer works. It has been over a week since the staff filed a work order for it to be fixed/replaced and no one has yet to show up to look at it. Do NOT send this on to the manager since this isn't something she...
Read full review of Planet FitnessCharges, staff
On April 14th, I canceled my membership for the second time. I had paid $30 out of the $54 annual fee that I should have never received in the first place. Then, on May 20th, I noticed a charge of $54 on my card. I visited Planet Fitness and was informed that there was no manager present, and I was promised a call back from Jordan on Monday. However, she...
Read full review of Planet FitnessPossible drug distribution
I worked at planet fitness for about one year until a few weeks ago due to possible drug distribution. I recently mentioned to a co worker that one of the members has seen drug distribution in men's locker room and parking lot. The staff member said"a bag of cocaine was found by (janitor) taped under the sink in the men's locker room". This occurred around...
Read full review of Planet FitnessAir!!
Good Morning, Really hate doing this but, the Planet Fitness in my hometown is soooo hot. Even with a low count of people there. When asked the workers at the front desk about the AC working, was told they think there is something wrong with it. Really? They don't know. Is there anything that can be done? I understand that a lot of people working out in the...
Read full review of Planet FitnessStaff
We went into planet fitness in arden the other day with our children to ask if they were allowed in the gym. She was very rude and acted like we were stupid. it's the older woman who works at the Arden planet fitness. I didn't figure out until a few days later she also put a note in the computer that says "no children allowed in club" in my account. The...
Read full review of Planet FitnessTelevisions
I go to the Planet fitness in Milton GA. I expect they only want political right wingers here as today, 6-11-23, 3 TV's today are on FOX, 2 on Newmax. I asked the young man if he could put MSNBC on for me but he said he doesn't know how to work the remote. I have been a member for a month. I have requested 5 times to have MSNBC added but it doesn't seem...
Read full review of Planet FitnessBilling
I went to renew my membership today, 06/11/23 and found out I supposedly owe you money. My cc had expired during covid and I never renewed my membership, never once did I receive a letter and or a phone call saying I need to renew or cancel my membership at this time did not receive any services so I don't understand how I can owe you money please call me...
Read full review of Planet FitnessNo contract after 6 months
Midlands liberty mall... I joined pf as of 01dec2023... R99 for 6months black friday special. You can cancel after 6months free of charge as per message to me. Spoke to the pf representative faraaz in nov2022 (I still have the proof on my phone) so this contract ended 31may2023. As of 01june2023 I was charged r648 via d/o off my bank account. 05june2023 I phoned pf, spoke to the manager owen zuma who said that he could not help me. I can come collect a copy of the contract that was signed. Although faraaz mentioned free cancellation after 6months via msg, pf can't help me because that is not the deal. I will be charged r648 monthly going forward. If I want to cancel, I must give them 4months notice, and in the meantime, i'll be paying r648 for the next 4 months for nothing. This is so ridiculous that someone is not held accountable for this service. So anyone can work for and represent pf and lie to the public and the customer has to bear the brunt.
Mrs govender
Desired outcome: PF is able to assist me, as I cannot afford this R648 pm. I have proof of Faraaz's promises to me. I am the customer. I will be happy if they can help me with a less expensive alternative. DONT JUST SHUT ME DOWN
Membership
I have been charged late fees by planet fitness even though I pay monthly. I contacted mike the manager at stuart, florida club where I go on may 18th to Get this late fee thing resolved.. I found out the billing date is the 17th, due the 24th.. I said ok paid the amt due in which was $20.65, membership plus late fee on about may 25th or so... My account...
Read full review of Planet FitnessThe quincy massachusetts planet fitness manager
The the cleaning Massachusetts Planet Fitness manager by the name of Antonio canceled my account for defaming him his words not mine and a policy violation he would not give me anything in writing nothing about the policy violation not even a confirmation of the cancellation of my account said that I could re-up at any other planet Fitness but I could never come back to Quincy Massachusetts location I don't understand why he wouldn't give me a copy of it of the policy violation or the confirmation of the cancellation sounds pretty sketchy to
Accident at planet fitness downtown milwauke
on Saturday morning 4-1-23 I fell getting out the shower. The shower floor was wet, not leveled, and there were no visible signs of floor. I called the following day Sunday 4-2-23, and the customer service rep communicated to me that there were a few staff at work, and one person had to remain at the front desk always, and the other staff had to make rounds, customer service rep also communicated to writer that the downtown location is going to get remodeled in sept 2023 and the shower area in the womans bathroom is a huge concern.
To date I have not heard anything from management, and I have been to the doctor, and since then I had to medical pay bills, I am requesting reimbursement, I will also begin therapy.
Again, to date, no communication at all from management.
please send me an address to forward my bill, please check cameras, you will see there were no signs...
thank you
Kim Wilson
[protected]@yahoo.com
Desired outcome: I am requesting payment for medical expenses, and upcoming therapy, and i missed work. Where, and who can i forward my bills to?
Pride promotion
I was floored when I seen Pride materials at local PF. Why are you getting political, and about such a charged subject. I do not see promotions about Veteran suicide, Camp Hope, Christians, Veterans, etc. there are many more of these groups than being woke with pride. Many major companies have gone woke and are no longer in business. Without being rude I would say only idiots would blow off a majority of their customers by ruining their business for stock holders and franchise stores.
Desired outcome: Stop all political promotions or open it up for all
Modular stackable platforms
I'm sorry I don't have exact dates of the concern but an estimate is 3-4 weeks ago from today I asked the manager at my gym in Castle Rock, CO if she could obtain a piece of equipment for the gym because the previous Planet Fitness I belonged to at Glendale, CO had it and was not an expensive item. I wanted to use modular stackable platforms for doing dead...
Read full review of Planet FitnessCancellation of membership & customer service
I purchased an online membership. I went one time and I no longer wanted to keep the membership. I mailed Planet Fitness (Salisbury N.C. Location) a letter requesting the cancellation of my membership in April. In May I saw that the company was trying to take the payment out of my account on a membership that I cancelled. I called Planet Fitness and I spoke...
Read full review of Planet FitnessFranchised planet fitness
Joined in feb 2023 Billed 2/17/2023 went here to crowded, people sitting on machines talking on phones. Tried another day and time same thing, complained no response. Tried a third day same thing. Billed 3/17/2023, went in and cancelled membership. Asked if I owed them any more told no asked about maintenance fee told none. The ad said maintenance fee...
Read full review of Planet FitnessDiscrimination against disabled retired army veteran.
When a customer has a complaint, you ask them to email corporate, but when the person doing the discrimination is the person receiving all the complaint emails and deleting them all how do you resolve an issue? She also is close friends with the district manager who deletes the complaint emails as well. This is not a private owned franchise, this is a corporately owned location, so I know there is a regional manager to speak to, or over their head as well. To make a disabled army veteran feel so welcome he can no longer bring his service dog with him amongst many other incidents, I cannot believe e a Corportation would treat an American hero this way.
@octatron
you must be a biden voter. does this involve you? nope. do you know what happened? no. so please keep sounding ignorant. unless you want to hear from my lawyer, move along little child.
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