Planet Fitness reviews and complaints 1
View all 948 complaintsPlanet Fitness - Charges, staff
On April 14th, I canceled my membership for the second time. I had paid $30 out of the $54 annual fee that I should have never received in the first place.
Then, on May 20th, I noticed a charge of $54 on my card. I visited Planet Fitness and was informed that there was no manager present, and I was promised a call back from Jordan on Monday. However, she never followed up with me. A few days later, I called her, and she mentioned that I still owed $54 for the annual fee, even though my information showed the membership was canceled. Then, she handed the phone to someone else.
During the call, they were playing games, laughing, and refusing to assist me. They placed me on hold for a total of 20 minutes, twice. I have my receipt and cancellation paperwork as evidence.
I am requesting that this charge be reversed, and I want to ensure that all of my card information is removed from your systems. My membership has been canceled.
Contact information:
Patricia Guerrero
[protected]
Latest Planet Fitness Reviews
my billing Customer service Gym closed without notification Staffing Issue at Planet Fitness in Klamath Falls, Oregon Planet Fitness in Beaumont Texas pulled money out of my account with false claim 😔Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!