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Fitness Your Way Customer Service Phone, Email, Contacts

Fitness Your Way
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fitnessyourway.healthways.com
fitnessyourway.healthways.com

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1.0 8 Complaints
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Fitness Your Way complaints 8

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Fitness Your Way I put my membership on hold when the pandemic started

I put my membership on hold when the pandemic started. I never said to start billing me again, and I haven't gone to any gym since then. But Healthways started billing me on 8/28 and 9/28. They said they would give me back the money for September, but they won't give me back the money for August. They say they sent me an email telling me they would start billing again, but I NEVER got that email.

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Fitness Your Way I got a lower rate than what they charge now, but this company still charged my credit card for fifteen months when the country was closed and

I got a lower rate than what they charge now, but this company still charged my credit card for fifteen months when the country was closed and no one could go to the gym. Even though there were CDC guidelines, they didn't inform me if a payment was missing and their system often fails to take payment. They canceled my membership, so I want Fitness Your Way to refund me for the months I couldn't go to the gym. They won't give me my grandfather rate.

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Fitness Your Way On March 12, I did the online thingy to renew my gym thingy with Fitness Your Way

On March 12, I did the online thingy to renew my gym thingy with Fitness Your Way. I used this cool promo code that gave me a sweet discount, so I only had to pay $16.29 a month. But then, the next month, they hit me with a charge of $31.50! What the heck, right? So, I called them up on May 17, and they told me that the discount was only for the first month. But hold up, that's not what my confirmation letter said! It straight up said, "here's your receipt for the first payment and the recurring payment schedule. You gonna be charged $15.00 a month, plus taxes, on the credit card you used when you signed up for Fitness Your Way." Like, what's the deal, Fitness Your Way? Get your stuff together!

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Is Fitness Your Way legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Fitness Your Way to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Fitness Your Way is known for their high standards and safety. If you're thinking about dealing with Fitness Your Way, it's wise to check how they handle complaints.

Fitness Your Way earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

  • While Fitness Your Way has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Fitnessyourway.healthways.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
  • There was some difficulty in evaluating or examining the information or data present on the fitnessyourway.healthways.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Fitness Your Way has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Fitness Your Way I reached out to this company and told them that they've been charging me since March, even though all gyms closed in March

I reached out to this company and told them that they've been charging me since March, even though all gyms closed in March. The guy I spoke to said that they sent an email to every member. I checked my email, spam, and trash, but I never got it. Maybe it's because I started in April and had trouble getting my information into the system. I had to call them about that too. Anyway, the person on the phone said he could only refund 2 months, and then I would have to talk to a manager. He also said that the only other thing he could do was stop the payments now and have a manager call me back. Well, it's been over a month and still no manager has called, and the payments never stopped. Not only are they charging me for a membership I can't use, but they're also continuing to charge me even after I told them to stop.

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Fitness Your Way I signed up for Fitness Your Way thru my health insurance

I signed up for Fitness Your Way thru my health insurance. Their site led me to believe that the gym I wanted to go to was under the basic plan, but it was not. I then upgraded to the next plan which was significantly more and that gym STILL wasn't available to me. So I called and asked them to please cancel the entire thing, because I was led to believe something that wasn't true, and they told me that the gym I wanted to go to was under their ELITE plan (more money!)So they supposedly canceled the service, which refunded me *** for the plan, but I just realized today they have been deducting almost $32 from my account each month since! (4 months worth of charges)I called today to have them cancel AGAIN, and complained about the charges I wasn't aware of, and the only plan to refund me for the very last charge. So now I am out about $100.Don't sign up with this program. It's a ripoff.

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Fitness Your Way I had a membership with Fitness Your Way through Blue365, but I stopped because of the pandemic

I had a membership with Fitness Your Way through Blue365, but I stopped because of the pandemic. I wasn't being billed, but then I started being billed in October , without me asking for it. Everything was chaotic because of the pandemic. A customer service rep told me something about a temporary hold. All I know is, I wasn't being billed, then I started being billed, I didn't ask for it, and no one told me I would start being billed. I haven't used the service in a long time. I do know that my gym was closed for a while, but I still didn't feel safe when it reopened. I cancelled permanently in early Jan. 2022, but I was still charged for Jan. 2022. A customer service rep said they would waive the charge for just one month, Jan. 2022, but I never received that refund. I would appreciate a refund or credit for the $29 charges in Oct 2021, Nov 2021, Dec 2021, and Jan 2022. I disputed the charges with my credit card, but it didn't work.

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Fitness Your Way This company stopped my membership in April because of the pandemic

This company stopped my membership in April because of the pandemic. They sent me an email saying it would stay on hold until I wanted to start again. I called and told them not to start charging me again until I said so. They said they wouldn't unless I agreed because of the circumstances. I confirmed that I wouldn't be charged until I called and said I wanted to start again. But then, in September, they started charging me again without asking me and without any notice. The gym I used to go to wasn't even covered anymore and many gyms were still closed. When I recently noticed all these charges, I called to explain the situation. They didn't want to help at all, not even applying the money to the future. They were also really rude on the phone and blamed me for their mistake. They are a terrible, scammy company. Don't sign up and give them your card information or they will charge you without asking and won't cancel when you tell them to.

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Fitness Your Way I want my money back for the wrong charges they made on my account

I want my money back for the wrong charges they made on my account. They charged me $116 for monthly membership fees that I didn't owe. I called Fitness Your Way in May and told them to stop my account because of COVID. They didn't charge me in June, but then they started charging me $29 every month from July to December without my permission. I called them on December 21, and talked to a customer service person named Rose. She said that they knew I called in May to stop my account because of COVID, but they made a mistake and kept charging me anyway. She gave me a refund for November and December, but she couldn't give me a refund for July to October because she wasn't allowed to. She said she would ask someone higher up to give me a refund for those months. They refunded me $58 for November and December, but I still had to pay $116 for July to October. On December 22, I got an email from the Fitness Your Way Customer Support Team. They said they reviewed my account and my reasons for wanting a refund, but they couldn't give me any more money back. They told me to call *** if I had any more questions. I called them many times, but the customer service people couldn't help me. They told me to talk to "Charles," the manager who makes the final decision. I called on January 19 and talked to Cassandra. She said I would get a call back in 2-4 business days, but I didn't. They still haven't told me what the "extenuating circumstances" are that they mentioned in the email.

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About Fitness Your Way

Fitness Your Way is a comprehensive and highly effective fitness program offered by Healthways. It is designed to provide individuals with a flexible and convenient way to achieve their fitness goals. With Fitness Your Way, you have the freedom to choose from a wide range of fitness facilities across the country, allowing you to work out wherever and whenever it suits you.

One of the key advantages of Fitness Your Way is its accessibility. By partnering with numerous fitness centers and gyms nationwide, the program ensures that you have access to a diverse range of exercise equipment, classes, and amenities. Whether you prefer weightlifting, cardio workouts, yoga, or swimming, Fitness Your Way has you covered. This flexibility allows you to tailor your fitness routine to your specific needs and preferences.

In addition to the variety of fitness options available, Fitness Your Way also offers personalized support to help you stay motivated and on track. The program provides access to certified trainers who can guide you through your fitness journey, offering expert advice and assistance. These professionals can help you set realistic goals, develop customized workout plans, and provide ongoing support and encouragement.

Another notable feature of Fitness Your Way is its affordability. The program offers a range of membership options to fit different budgets, making it accessible to individuals from all walks of life. By providing access to high-quality fitness facilities at a fraction of the cost, Fitness Your Way eliminates the financial barriers that often prevent people from pursuing their fitness goals.

Furthermore, Fitness Your Way goes beyond just physical fitness. The program recognizes the importance of overall well-being and offers additional resources to support your holistic health. This includes access to nutritionists, wellness programs, and educational materials that can help you make informed choices about your health and lifestyle.

Overall, Fitness Your Way is a comprehensive and empowering fitness program that offers individuals the opportunity to take control of their health and well-being. With its wide range of fitness options, personalized support, affordability, and focus on holistic wellness, Fitness Your Way is a reliable and effective solution for anyone looking to improve their fitness and lead a healthier lifestyle.

Overview of Fitness Your Way complaint handling

Fitness Your Way reviews first appeared on Complaints Board on Aug 1, 2023. The latest review I put my membership on hold when the pandemic started was posted on Aug 15, 2023. Fitness Your Way has an average consumer rating of 1 stars from 8 reviews. Fitness Your Way has resolved 0 complaints.
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  1. Fitness Your Way contacts

  2. Fitness Your Way phone numbers
    +1 (888) 242-2060
    +1 (888) 242-2060
    Click up if you have successfully reached Fitness Your Way by calling +1 (888) 242-2060 phone number 0 0 users reported that they have successfully reached Fitness Your Way by calling +1 (888) 242-2060 phone number Click down if you have unsuccessfully reached Fitness Your Way by calling +1 (888) 242-2060 phone number 0 0 users reported that they have UNsuccessfully reached Fitness Your Way by calling +1 (888) 242-2060 phone number
  3. Fitness Your Way address
    1445 S Spectrum Blvd, Chandler, Arizona, 85286, United States
  4. Fitness Your Way social media
Fitness Your Way Category
Fitness Your Way is related to the Fitness Centers and Gyms category.

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