Planet Fitness
Reviews and Complaints

company is a joke you can not cancel your membership. i have faxed and signed the forms and they still take money out. dont call the corprate franchise place they will tell you they have nothing to do with it at all. the owner is never avaliable and the smart mouth girl madison is a joke. let me rephrase that i think it is a woman. ahe was rude and has a smart mouth on her. after the two dopes had trouble trying to cancel my account i was told to fax in my cancelation letter which i did. know a month later i find out the fax machine does not print and my accounts are still open. beware of these crooks and madison tells you she is manager and owner but i am second guessing that she has no customer service skills.

First, your son signed up without YOUR permission, second to cancel, it doesn't cost you a dime.

Nice try lady.

Cassleberry, Florida

Do not join this gym they specifically tell you it is month to month payment, cancel at any time, then they have a personal trainer tell you you can do month to month personal training for an additional fee. When you are ready to just work out on your own they tell you you owe 288 dollars. This place is the biggest scamming gym ever. It is better to just pay more for a reputable gym then go to this gym where they con you into something you did not want.

I feel the same way they are evil people who care only about the money and not there customers. Bad business.

I also completely agree that it is about the principal and not so much the money any more.

Also, it is really shady that planet fitness owns world gym and it was a world gym for about a year? Shadiness!

I fully agree, Orange UK has most incompetent and rude customer services staff. I just got mu contract wit them they sent me a fault phone I returned the phone back to them and I have the Royal mail delivery confirmation receipt. I called them every day morning, afternoon, evening they say they phone is not on their system, I said the phone is deliver and confirmed received by Orange and I provided them the proof they still couldn't trace the phone every call they give me stories to call later in the afternoon etc. etc. finally when they managed to track the phone they handed me over to their rudest customer service guy I think he was drunk the way he was talking and he when I started to tell him my history and the crap service from Orange he started shouting at me and threatened to cancel my contract and put the phone down one me! I have checked online and it looks like I'm not the only one who suffer from Orange's rude customer services staff. My advise do not deal with them it is not worth it go to a phone company who is willing to help and listen to its customers!

which location did this all take place at?

you need to learn how to spell

On March 25, at 10:30 am, a Planet Fitness employee refused to put closed captions on a tv. I am deaf in one ear and partially deaf in the other ear. I need closed captions when I watch tv, which I do when on the treadmill. The ADA considers deafness a disability.

I received a threatening phone call from Asst Manager Tracy Brown telling me if I ever us the back exit again I'd be suspended. I only made that mistake once because there were no signs whatsoever forbidding the use of said back exit. Tracy Brown did however followed me out the door to tell me not to use the door ever aging. I have not used since.

On Dec 17, 2024, I received a voicemail message abruptly cancelling my membership and that I was no longer welcome at the club In sarasota Fl/ no precise reason was given. I want my membership reinstated or I will file a discrimination suit. This was totally uncalled for.

Good evening, I’m writing because is about 10 equipment unserviceable. It’s been more than 3 weeks and still they haven’t fix it. The personnel in charge in the gym they keep saying they are waiting on the mechanic. This is the plannet gym in Guaynabo PR. [protected]

Tattered and torn ropes on equipment. I brought the faulty equipment to the attention of management. They assured me that new equipment parts were ordered and should arrive very soon. This has not happened. Still the same worn out equipment. NEED HELP RESOLVING THIS ISSUE.

The experience on the gym in Salem, Oregon is awful.

The mens showers don't work most of the time, even after been reported almost everyday. The inside temperature is too hot, they turn on the ventilation, making you sweat and uncomfortable. Also the staff is not friendly.

An Advertisement of being a “judgement free” zone yet having a sign that is judgmental?

“ LUNK ALARM

Lunk (lunk) n. [slang] one who grunts, drops weights or judges.

[Ricky is slamming his weights, wearing a body building tank top and drinking out of a gallon water jug... what a lunk]”

Bad business!

There are a limited amount of stairmills at the location I go to and one has been broken for about 2 weeks and has not been fixed. This results in waiting to use the machines and delays completion of workouts. I asked the desk person and they said they had to wait for the owner to do something,

10/17/2023 4:00 PM

I have been a member for many years, Recently the gym located in Hemet California installed new treadmills that are totally inappropriate for older members like myself. They are too high up and the rails do not extend for getting off the treadmill. This is age discrimination which is illegal.

downgraded memership charged 39. in march and then a 49.00 fee in sept. i cant stand this place time to go bye bye!