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Cleaning
I belong to Planet Fitness in Dallas. The Webb Chapel location. I shower before work. Therefore I am semi naked or naked. There is a woman cleaning the men’s locker room. I believe this is illegal in Texas. You certainly would not have a man cleaning the women’s locker room. I brought this to the attention of the local management and nothing has changed. Can you please give me your feedback?
Desired outcome: I’d appreciate a response.
Can't reach planet fitness headquarters about my membership issues
Dear, Planet Fitness Incorporation Monday April 3, 2023
On Saturday March 11, 2023, I open up a planet fitness black card membership for my 15-year-old son at the planet fitness on western Ave in Knoxville, Tennessee.
On March 11, 2023, I completed and signed the parent and guardian waiver for my son Rain Fields, he also signed the form and had his photo taken.
On March 12, 2023-April 3, 2023, visited another planet fitness check in denied, called planet fitness on western Ave 4 times they said this problem can’t be fixed.
On March 16, 2023, I completed and signed another parent and guardian waiver for my son Rain Fields, he also signed the form and had his photo taken at the Planet Fitness on Chapman Hwy in Knoxville, Tennessee.
The entire time, I had this membership for my son he has been check in denied.
I called my home planet fitness, 4 times and was told this problem and issue can’t be fixed.
Since day one, my son has had issue and problems check in with his black card membership.
I would like for Planet Fitness incorporation, to refund all my membership fees
on March 11,2023 and March 17, 2023.
And cancel my black card membership effective today, April 3, 2023.
Desired outcome: Refund all my fees and cancel my membership.
Thanks for taking time out of your busy schedule to help me, with the important information on my son black card membership.
The Planet Fitness in Vancouver, WA where you work are blessed to have you on their team.
On Monday April 10, 2023, the GM at the Planet Fitness on western Ave in Knoxville, Tennesse my home gym location.
She apologized for my son inconvenience and gave waved his black card membership fees and his annal membership fees as well.
My complaint issue with Planet Fitness gym membership was resolve by my "home gym general manager".
I never did got a response about my complaint from Planet Fitness headquarters as of today.
Once Again
Thank You so very much!
Hi there, I work at a Planet Fitness location in Vancouver, WA and hope I can help. So the alert in red that says "Check Agreement Status Queu" means that your son's account has literally been sitting in limbo within the system. It will stay that way until they approve it within the system. All they have to do is go into the "Agreements" area of their system and find your son's account and push it through. Now in my location if someone's agreement is sitting in limbo like that it won't charge the account because it's technically not a working membership yet, if that makes sense. So you shouldn't have been charged yet but that's if it has any similarity to mine which it's looking like it does. A few more things, his account says remote check in because whatever location you went to other than the one you signed up at isn't within the franchise that you had initially signed up with and you can only get this issue fixed at the initial location you signed up at. That was a mouthful lol. The last thing that is a little concerning to me is how you were asked to sign another waiver and another picture taken. This would only occur if you were a black card member and you brought him in as your guest or if another new membership was created for him and if it's the latter you will def want to cancel one of these memberships because there is zero reason to have two separate black card memberships. I hope I explained that well enough for you to be able to rectify the issue either in whole or somewhat. Sorry it was so long, just wanted to be thorough. Have a good day!
Plainfield, IN
This facility is in dire need of help,
1. Facility is disgustingly dirty. Showers have mold, hair and debris in them.
2. Facility floor and equipment hasn't been cleaned for months, huge piles of dust/dirt in corners of facility and on and around equipment
3. Facility will randomly and FREQUENTLY NOT be open during posted hours because overnight staff doesn't show up and the manager there is worthless, he should be covering for this or doing his part to update the facebook page or the phone service so us customers are waiting over an hour in the parking lot for the center to open. This is happening at least 2 to 3 times a week.
4. Facility needs major maintenance inside, trim is off the wall in several spots and walls are damaged.
5. The employees, at least when we witness them, are constantly on their phones at the desk instead of attending the needs of the club, paper towels will be out, sanitizer out and all they do is play on their phones.
I would post pics but since we can't do that in the locker rooms I can't post them here.
Desired outcome: clean up this facility, it is a mess and in deteriorating condition, at this point of someone called the health department I guarantee you this facility will NOT pass inspection.
Exercise Equipment (hip adduction machine) 'temporarily' out of service for 4.5 weeks and counting.
The Planet Fitness Club in Gaithersburg, MD underwent a renovation in December 2022. Prior to the renovation, there were 2 hip abductor machines and 2 hip adductor machines and both received significant use. After the renovation, one set (2) of these machines was removed. It was explained by many customers to local management how stupid this idea was. Local management blamed the decision on "PF Corporate" and threw up their hands.
About 4.5 weeks ago, one of those machines (the hip adductor machine) broke and now has been out of service for at least 4.5 weeks. The regional manager was contacted about this and was less than useless. He too blamed "PF Corporate", whined a lot, and then did absolutely nothing.
Desired outcome: Fix or replace the hip adductor machine immediately.
Television channel provisioning
I have been a black card member of Planet Fitness ever since they opened in my hometown of Chattanooga, TN. I have always thoroughly enjoyed it and never had any complaints. Today (3/29/23) I noticed they had removed the FOX News channel and it has always been there. When I asked the staff they stated they did not know anything about it. I also noticed MSNBC and CNN were still there. I thought this variety always gave patrons a choice, but now that is gone.
I would like Planet Fitness to provide a plausible reason behind this decision. Stating that it was a "management decision" WILL NOT be acceptable. If this is the rationale, it should have been applied to ALL of the news stations and take them all down. For PF to be proudly claim they are the "judgement free zone", this is as judemental as it gets.
I do not want to leave PF after all these years because I truly enjoy it. But if this turns out to be a political decision, I will find another gym. There are many competitive choices available in Chattanooga now.
Desired outcome: Provide an explanation to the above described issue.
billing
I was a member of the Port Jefferson Station NY Planet Fitness. I cancelled my membership 08/21. I was billed after my cancellation to 03/23. When I contacted the club after 2 conversations, they initially said they had stopped billing 08/21 they realized there were 2 people with the same name and then claimed I had only paused my membership, which is not true. I would like a refund of the monies collected after I cancelled my membership.
Dan Tarantino
409 E. Broadway
Port Jefferson NY 11777
631.428.6749
Desired outcome: I would like a refund of the monies collected after I cancelled my membership.$160
master lock cut off locker #49 money taken.
on 3/27/2023 between 3:30pm-5:20pm someone broke my master lock
and took about $40 from my wallet in the locker room; i'm a senior & exercise 4-5 days a week at planet fitness/black card member; reported the incident to
planet fitness attendant/staff; the attendant wasn't helpful & gave him
information about my loss. told me they don't have cameras in the locker
room. he wouldn't call police/security too report my loss. i'm still scared
and not sure why the locker i used was targeted & my safety!
Desired outcome: if whoever returns the money; if the manager "angelica" contacts me and explains what i can do to resolve my situation so i will feelsafer when i return to exercise!
gym membership
Being charged while I cant use the service. I have the medical documentation as they requested to email them but they claim i have to come in person. I have no way of getting there because of hospitalization. Yet they still want to withdraw from my account and not give me credit for the weeks I havent been able to use service. from 3/9/2022- present
Desired outcome: Not asking for money just credit for the service that wasnt used that was charged to my account.
Customer service
Directed to the staff @ 100 Thruway Plaza Drive, Cheektowaga, NY.
I have $10th, in fitness access thru my Health care plan. On three occasions in trying to get a membership via my Health plan, I made contact with three staffers, all of whom could have simply stated, "We do not accept Ins. Plans for membership."
Yet, in my first encounter, some guy who communicated with a robot-like tendency in response to my questions, I guess his way of being professional over the phone, told me a manager was not available, and took my info. so that once the manager got in, he would contact me. NO RETURN CALL/RESPONSE! I waited a week for a response.
The second week, I encountered a caucasian female, who told me I needed a code. Went home, and contacted my ins. co., who stated, I did not need a code. Finally, the 3rd time, I encountered Carla, Mngr., who took my info. again, NO/RESPONSE. three weeks passed, and I contact Corp/headquarters whom Carla/Mngr. said didn't exist, only to find out, they do not accept Ins. Plans. The staff is so composed, yet exempt from knowing such pertinent information.
I probably would have just purchased a membership on the spot, had they known their company DOES NOT ACCEPT INS. PLANS~~THEY WANT CASH! I'll go elsewhere.
Desired outcome: Nothing!! From the current staff :(
I've been a member of planet fitness since early 2021, however I work disaster relief and travel a lot for work. I started my membership in Sulphur Louisiana which has been active ever since. I traveled to Charlottesville VA in January 2022 for work so I started using the planet fitness around February. For some reason when I went there they said my account wasn't active and I'd need to sign up again so I did not realizing I would now be charged at both locations. Assuming there was a glitch or some kind of error on there part I have now been charged 2 monthly fees from 2 different locations every month for a little over a year now. I called the location I first signed up with who verified my account was definitely active and they aren't sure why I was made to sign up again. I've reached out to the VA location who has no intentions of refunding my money even though I should have never had to sign up again. I need advice on how to handle this
Registration for minor
How is it that I had to have a birth certificate for my child for verification when he has an enhanced MI state ID. All was needed was the ID and me signing consent. The Woodhaven MI gym I feel was playing games because I inquired about the new process of having a guest because I hadn’t been there in over two years. I went on March 26, 2023 around 2:30pm. I was initially told I just had to send a link to my son. Then they switched personnel at the desk and the girl had a smirk on her face and told me that I needed a birth certificate to prove he was my son. I asked what if I was just a legal guardian and was advised it had to be the parent only. So I go on the website tonight because that info they provided kept nagging me, to see that it doesn’t require a birth certificate. Because how can a legal guardian name be on the birth certificate if they are not the parent. Y’all have some childish a$$ unprofessional employees working there. There are cameras and I have provided you with the approx. time I was there for you to do a further review.
Desired outcome: Them asking for a birth certificate makes me think they just wanted to get my social security number off of it and do lords know what. That is sensitive information and I don’t know if any other gym that asks for that information
Terms of membership
I signed up with the black card membership and it includes a guest. I have been going for a few weeks with my guest using all the extra services like massage chairs with my guest. I go today and was told that my guest isnt allowed to use the massage chairs? Ok I said but the employee that signed us up said absolutely go ahead.
Your advertisement there clearly states all the details of what is included in the black card membership below was on the table at biz. It does not state specifically what the guest can and cannot use.? I have a picture of it.
When I questioned this to the local Manager Lola she said its in your contract that anything the employee says is cancelled the minute I signed the contract. Really? Lola said I will let you 2 use it this time but not in the future. Well, ok so we go to use the chairs and they are broken...they were broken also when I first joined? If I have black card membership and the chairs are always broken or out of service? And I cant have my guest use them now what?
Please let me know how you can help this be resolved ASAP
Desired outcome: What was promised when I signed up! My guest to use the extras Maintain and repair of the massage chairsManager Lola to accommodate me without a hassle.
Certified fitness instructor in moses lake
I joined Planet Fitness in Moses Lake a couple of months ago. I love your facilities and I was really excited to work with a certified fitness instructor but was disappointed to hear you do not have a certified fitness instructor for your gym in Moses Lake.
Do you plan to get a certified fitness instructor soon? If not, have you considered developing and training from within? I go to your gym several times a week and I noticed one of your employees (Anita) is highly knowledgeable about gym equipment and very personable. In fact, Anita has trained for bodybuilding competitions.
I spoke to Anita and asked her what was holding her back from being a trainer and she said it was the cost.
I would like to take the opportunity and ask you to invest in Anita as a certified fitness instructor for your Planet Fitness program in Moses Lake.
This would be a win/win in the development and growth of your employee and much-needed service for newbies.
Sincerely,
Brenda Nolan
737 Manufacturing Manager
Desired outcome: Invest and develop qualified employees from within your organization to become Certified Fitness Instructors
Cleanliness at the facility
The facility is nasty; no paper towels, the toilet at first opening feces in commode, floors not mopped and clean with trash from the day before, all of these conditions have occurred in the last two months at this facility 6231 Perimeter Dr#217 Chattanooga TN 37421. I really can’t wait until my 65th birthday I am gonna join the YMCA. No one cares about cleanliness anymore at this facility the standards have fallen way below sanitary!
Desired outcome: Clean and sanitize the facility and adequate paper towels, clean and fix commodes and showers. Establish a cleaning regiment for the facility.
Employee at Costa Mesa location
Dear Management,
I’ve been thinking of writing a complaint for some time now in regards to an employee of Planet Fitness. Her name is Sarah and she works the late night shift. She on numerous occasions seems to be “odd”. I’ve observed her doing strange things. An example would be sitting in the bathroom stall for a very long duration continuously flushing the toilet when the showers were running. Another incident she was outside on the bench and was spitting up on the ground and most recently she started to vacuums and she will vacume the same spot for some time. She almost tripped me on the treadmill when the extension cord was wrapping around my feet. I’m sorry to say this but it almost felt bad if she did that intentionally. I am more than happy to speak to anyone in regards to this if you have questions.
Desired outcome: To please be contacted.
Membership
On February 19th, 2023 I noticed a charge of $15 from Planet Fitness that was unusual since I had just joined the club in January and it is supposed to be $10 a month which I was also charged. I called on February 19th and spoke to one of their employees who said that it was a late charge that must have been a mistake and that the manager would call me back...
Read full review of Planet FitnessOpelousas, La
Broken equipment not being repaired or replaced. This place is falling apart. Machines have been out of order for months at a time and there is no point at which they seem to come back in service. Used pads on equipment that aren’t repaired become the perfect breeding grounds for staph. Handles cracked and broken in tanning beds. Pos system broken or down and cannot purchase products. Equipment removed altogether and not replaced.
Desired outcome: Repair/replace equipment.
Management and staff issues and overall customer service
My complaint starts on November 8th of 2022 I am a regular at this particular gym in NH and I was getting ready for my last cardio machine which is the treadmill when the speed button got stuck somehow and it just kept rising as far as.96 speed. I ultimately fell off the treadmill because it malfunctioned. I tried to put my feed on the side of the treadmill but didn't work and I feel backwards into the fence and that fence pushed me forward onto my stomach and my chin hit the bottom of the treadmill. I was pretty close to the customer service desk, so I was pretty shocked that not one employee came to help me. I had a few customers who helped me but that was about it. After I got my composer, I went to the desk to file a complaint/accident report and too much of my surprise they don't do anything like that! The staff member just jotted my number down and said that the manager will be in touch with me. I wrote exactly what happened to me and I handed it to the worker. I then left very sore and very discouraged over the fact that the staff was not concerned at all and felt that my concerns were not met. I then went to the urgent care the next morning due to bad bruising on my arms and legs and my lower back. I need to make sure nothing was broken. I then proceeded to go back to the gym to speak with the manager as he wasn't there the night before. I had to wait for him to come out of a meeting and I then explained to him what happened exactly happened the night before. Manager was very upset with me, and I was very confused because I was the member who got very hurt and felt he should be showing concern instead of anger. I will let everyone know what happened to me at planet fitness and what they didn't do for me after this malfunction. I'm so disappointed in this company in general even the claims department hasn't been very good it's been over 4 months and I'm not even close to knowing the outcome of this claim. Very bad Gym I will give my money to a new Gym that cares about their members well-being. I have all documentation of what happened to me, and I will give it to anyone who wants to listen to me.
Desired outcome: To do what is right.!!
Filthy and broken machines
I made a complaint to PF in Plantation, FL about how filthy the gym was and the 5-6 broken machines. All but one of the machines were quickly repaired. Some cleaning was done but now reverted back to not cleaning. Machines are still filthy with dust and dirt. Staff socialize around the front desk while cleaning stations don’t have sanitizer or towels.
Desired outcome: Keep floors, bathrooms & machines clean. Repair machines within 1-2 weeks. Check cleaning stations on a regular basis. Have 2 bottles of sanitizer at each station in case it disappears. Staff should stop congregating around the front desk.
Staff at planet fitness Niles Ohio
On 3-8-23 on or around 2:45 I was exiting the tanning booths and was approached by a friendly pf team member that I’ve talked to many times in her short career there.
Ya see I’ve been going to Pf since before the original Nile’s pf was finished, took a break and went back at it still at pf.
Anyway I was approached by her and she said
“You can’t have this in here” and pointed at my concealed firearm bc she seen me with my shirt unbuttoned in the tanning room. I don’t shut the door till I’m ready to get naked.
THEN this pipsquike came over to give her back up or something, he just stood there with his hands behind his back like a hard a$$.
I felt enalianated (or however you spell it) then it was as if he was walking me out like a harda$$.
ITS 2023 PROP 215 HAS BEEN PASSED IN OHIO.
EVERYONE SHOULD CARRY THAT IS ALLOWED..!
I bet when the next mass shooting goes down you will be glad you are beside me.
And maybe [censored]es wouldn’t go in and shoot up a place if they thought..
“”Hmmm somebody might be armed in there, let’s think twice about this””
Get used to guns…!
If you’re a good person there your friend.
As I said it’s 2023…you have no
“no firearms” sign on your window.
And some people follow the law..
And Ohio law states that the firearm needs to be in a locked compartment in a locked car..
Or improper handling of a firearm in a motor vehicle if it’s just in a locked car.
And I’m not catching a charge because somebody was butthurt.
I’ve carried every time I’ve been at planet fitness, it’s just getting warmer out and I’m wearing less clothes and I had my shoulder holster on.
Nothing has happened except pf had some extra protection on a mass shooting.
I’ve been going to Pf for over 10 years and I do not want to have to change what I do and wear everyday to appease somebody else.
And quite frankly I refuse..
10 year member…….
I get some pull here.
That is we’re my firearm is located.
Air Quality
This is in regard to the Lexington SC location. After several days of no A/C it was explained to me today that the A/C problem had been fixed over the weekend and the current indoor temperature is no registering at 69 degrees. All things being equal that would put the locker room temperature at approx. 59 degrees given the desparity that existed last week. SOMEONE needs to check out this entire system as to it's efficacy or risk losing memberships under the current conditions.
Desired outcome: Review and fix the intolerable A/C
About Planet Fitness
The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.
One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.
In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.
Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:
- The specific location or service that your complaint pertains to.
- Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
- Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
- Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
- Include the company's response or lack thereof to your attempts to resolve the problem.
- Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.
Overview of Planet Fitness complaint handling
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Planet Fitness contacts
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Planet Fitness phone numbers+1 (844) 880-7180+1 (844) 880-7180Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
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Planet Fitness emailsinfo@planetfitness.com100%Confidence score: 100%Support
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Planet Fitness address4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
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