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689 complaints
106 resolved 583 unresolved
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Planet Fitness headquarters

4 Liberty Lane W
New Hampshire, Hampton 03842
United States

Planet Fitness phone number

What is Planet Fitness’s email address?

Planet Fitness’s support and contact email address is [email protected]

Planet Fitness website

What category is Planet Fitness related to?

Planet Fitness is related to the Fitness Centers category.

What are the social media accounts of Planet Fitness?

What is Planet Fitness's Facebook?
Connect with Planet Fitness via Facebook at Planet Fitness
What is Planet Fitness's YouTube?
Like, share & subscribe to Planet Fitness on YouTube at Planet Fitness
What is Planet Fitness's LinkedIn?
See Planet Fitness's portfolio on LinkedIn at Planet Fitness
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Planet Fitness information: contacts, address, founders, CEO, services, and products

Planet Fitness is a multinational company founded on 1992 by Michael Grondahl and Marc Grondahl with its headquarters located at Hampton, New Hampshire, U.S. and key people behind it being Chris Rondeau (CEO). Planet Fitness currently employs approximately 1,616 people. Planet Fitness deals in the Fitness industry, and provides its services in north america

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Who are the founders of Planet Fitness?

Planet Fitness was founded by Michael Grondahl and Marc Grondahl.

When was Planet Fitness founded?

Planet Fitness was founded in 1992.

What industry does Planet Fitness compete in?

Planet Fitness competes in Fitness industry.

How to write a complaint about Planet Fitness?

To write a complaint about Planet Fitness and get an answer from the officials of Planet Fitness, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Planet Fitness can be filed via the specific Planet Fitness complaint section.

Overview of Planet Fitness complaint handling

689 Planet Fitness reviews first appeared on Complaints Board on Apr 24, 2007. The latest review Backround music noise level was posted on Aug 12, 2022. The latest complaint Charge for not going to the gym was resolved on Jan 27, 2021. Planet Fitness has an average consumer rating of 2 stars from 689 reviews. Planet Fitness has resolved 106 complaints.

Is ComplaintsBoard.com associated with Planet Fitness?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Planet Fitness Customer Service. Initial Planet Fitness complaints should be directed to their team directly. You can find contact details for Planet Fitness above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Planet Fitness. Discuss the issues you have had with Planet Fitness and work with their customer service team to find a resolution.

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Latest Planet Fitness’s complaints

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3:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Planet Fitness - Backround music noise level

Follow up to recent loudness complaint for gym at 89 E Towne Mall, Madison WI: Staff at gym called me today (8/12) to state that they had recently "upgraded" their sound system and now use the PF standard system. Staff person noted that they have no control over the volume of the system. It does not seem reasonable to me that PF Corporate would have music...

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C
2:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Planet Fitness - Loud, stressful backround music

My husband and I have gone to the PF at 89 E Towne Mall, Madison WI, for years with no issues. Recently, staff has backround music so high that I can't even hear the TV through my earbuds. When I asked staff to turn it down, they said "ok" but left the volume still too high to hear TV. There are a number of retired people going to that center. I don't...

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T
12:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Planet Fitness - Unauthorized membership

I was charged for a membership by Planet Fitness I never signed up for. The gym I was at previously went out of business and sent us a letter that they would transfer our accounts and all we would have to do was stop in and sign up to make it as easy as possible for us. I never went in and signed up yet I was charged monthly from then on. I never gave them...

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