Crunch Fitness’s earns a 1.0-star rating from 4 reviews and 436 complaints, showing that the majority of gym-goers are dissatisfied with fitness experience.
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Crunch Fitness: A Welcoming and Diverse Fitness Experience
If you're seeking a gym that offers a welcoming and diverse fitness experience, Crunch Fitness might just be the perfect fit for you. With a variety of well-maintained equipment, engaging classes, and a positive atmosphere, Crunch stands out as a top-rated fitness center. One customer highlighted the gym's inclusive environment, stating that both beginners and experienced gym-goers can find their place at Crunch. The friendly and helpful staff, along with the clean facilities, create a space where everyone feels valued and supported on their fitness journey. If you're looking for a gym that goes beyond just workouts and truly cares about its members, Crunch Fitness is definitely worth considering.
Crunch is not the gym for you
The Gym has chosen to only focus on training... if you want a Gym that has a Bathroom that is available while you work out and one that meets the need you are trying to get with a membership, THIS IS NOT THEY GYM FOR YOU. Think i am wrong try and log one complaint... you will see corporate tells you to contact the local gym the local gym will tell you to contact corporate or QUIT. They actually encourage you to QUIT the Gym if you don't want a trainer. If you do join ask them if there is always a bathroom available for all members... They should credit people back for not being able to supply a simple bathroom. The manager Tony said and I quote "I can make it where you pay nothing because you don't have to work out here" really you cant do your job so you threaten to cancel my membership?
I asked they do any the the following:
1) Get a male to clean the mens bathroom
2) Post in English when its closed so i can read it
3) Post the time during the day the bathroom will be closed and when it will open
4) If you want us to go next door to another store to use thier bathroom post that
Come on why is this so hard to manage the Bathrooms.
Horrible Customer Service!!
I signed up for the classes, however I was NEVER able to attend. I was info by Kendall {at registration} that I only needed to give a 30'day notice...but when I tried to cancel, I was met with hostility and they "Crunch" wanted me to pay for a 90'day membership instead... Now they / GM Jeremy has threatened to send me to COLLECTIONS because I refuse to stay on the pay roster for 90'days. Hell u got paid for 60'days w/out attending...Horrible customer service Jeremy
Recommendation: Make sure you get an honest person when you sign up / register for the classes.
Crunch Greenacres...Horrible...
Athletic Society (owned by Crunch) in Canoga Park/Chatsworth, CA
I have been a member of this gym since 2001 when it was known as Spectrum. It has been through a few names since. The gym used to be very busy and lively, with lots of members and friends meeting in the dressing room (maybe 30+ women or so in there at any given time), then off to work out. Now, there's usually myself and maybe one other person in there. The current "manager" Terri (not sure of the spelling) never has anything fixed throughout the facility. The granite/stone counter is cracked off in the lady's dressing room sink area with very jagged edges, the hot tub/jacuzzi does not work anymore, and both the steam room and sauna have been broken for over a year. She is very abrupt and rude when asked if anything might be getting fixed and she literally ignores you and walks away. Maybe she's saving the company money by not repairing anything? Besides that, the carpets are tearing open at the seams and there are huge 2-3' stains throughout. The place is very run down and 4 of my friends have already left there for less expensive gyms that are immaculate, and where the amenities actually work. The ONLY reason why I stay on there is because I like a Wednesday step class taught by Kim Worthen. If she moves on, I will be gone. (the same sentiment of other women in that class). It's a shame. Maybe a different manager might help? Terri is not caring whatsoever and the place is sooo run down :{
Recommendation: Try another gym. Less expensive and probably much better cared for
436 Crunch Fitness Complaints
Staff member
Hi, As I was leaving the gym last night at about 6:50 pm, the woman behind the counter made a point of walk past me so that she could say “ Go Away” to me During my work out, as I finished on one machine and was going to another she shouted out loudly “ he’s moving away” To make me feel like I was being watched and scrutinised during my workout When I wa...
Read full review of Crunch FitnessStaff member
This afternoon as I was leather gym the tall black staff member made the female staff member say “there’s he is, I’m glad he’s going” Then he told the women that he was talking to that I am a peado, As I walked away trying not to get into an angry confrontation, they all laughed about me saying abusing things about me I have complained about him many...
Read full review of Crunch FitnessStaff member
Hi, As I was walking towards the green area this afternoon, a female staff member behind the counter saw me and said to a woman that was entering the gym “say something bad about him” with hate in her voice The woman said “don’t look at me” With hate in her voice It wasn’t the new blonde woman who seems to work full time there now, but another blonde woman...
Read full review of Crunch FitnessIs Crunch Fitness Legit?
Crunch Fitness earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Crunch Fitness. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Crunch Fitness has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Crunch Fitness's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Crunch.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Crunch.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Crunch Fitness and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Crunch Fitness has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 436 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Crunch Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Staff member
Hi, I’m complaining about the short dark haired male staff member, I think he is either Brazilian or Spanish, he wears a baseball cap Yesterday afternoon as I was doing some leg curls, there was a young school girl waiting to use the leg extension machine in the mirrored area, When the machine became free she went to use it, but the male staff member who...
Read full review of Crunch Fitness and 1 commentStaff member
Hi, As I was leaving the gym today at about 5:10 pm the tall black staff member told a woman that was walking in no to talk to me, She looked wide eyed with panic and avoided me as she went past, What’s it got to do with him who talks to me or not? I have had to complain about him a few times now, since those times he has told other women not to talk to me...
Read full review of Crunch FitnessStaff
Hi, This evening as I was walking past the staff counter the staff member, shortish male, light build, wearing a baseball cap said “ Se you later” then immediately after he said “Go” to me Good will then ill will all in one sentence I have had to complain about the staff a before, so now I’m complaining again, I don’t like people saying “Go” to me as a lot of other people don’t either Can you find a way for it to stop ?
Read full review of Crunch FitnessStaff
Hi, As I was entering the gym this afternoon, the tall black male staff member was behind the counter with a new female staff member, As I walked past he said “Go” to me Then he told the new woman that I was the one that made the other female staff member leave, he must be referring to the Brazilian woman with long brown hair, she saud her name wa...
Read full review of Crunch FitnessStaff harassment
Hi, As I was entering the gym yesterday, I said hello to the lady behind the counter, she is Brazilian, with long brown hair, I think her name might be Jessica, as I was walking away, the tall blonde male staff member who was with her gave her a real tongue lashing for talking to me, she was trying to stand up for herself but he shouted her down, As I wa...
Read full review of Crunch FitnessLack of concern for people's health and safety
On Friday June 13th I observed a person who appeared to be wearing a crunch shirt drilling into the concrete with a hand drill. He was not 2360wearing a mask nor was he concerned about the people working out within less than 5 feet from his drilling. Drilling into concrete releases Silica a mineral found rocks, Sand and other natural stuff used to make...
Read full review of Crunch FitnessGym manager
Hi, I had to make a complaint last week about two male staff members bullying a female staff member, one of whom I mentioned was a Brazilian male with grey hair,it turns out he must be the manger, Today as I was walking in I heard him admitting to the two other staff members that he made his gay male friends all go and workout beside me on Sunday and how he...
Read full review of Crunch FitnessRefuse to refund personal training and charge for membership after account was closed
Started texting and emailing regarding charges I received and tried to cxl my membership at the time. This is the first time. I only been to the gym once I did sign up for person training and membership which was paid completely. Due to medical reason and was transferred in my employement I cannot use the gym. They refuse to corrispond with me only one time...
Read full review of Crunch FitnessGym membership
I signed up for a membership with Crunch January 30th. I had switched from GoodLife as I was under the impression that Crunch would be better value. Unfortunately since signing up I have gone to the gym twice due to medical reasons and a recent surgery. In March I moved out of the province for school, which is when I initially called to cancel my...
Staff
Hi, there’s a problem with a staff member, when I’ve been say ing hello or goodbye to the lady staff members he has been giving them a hard time for interacting with me, He’s quite young, blonde and tall, Also a couple of weeks ago when I was leaving the gym, the tall black man said to him about him telling new women gym members not to talk to me, I have...
Read full review of Crunch FitnessCancellation
I am filing this complaint regarding Crunch Fitness and the deliberate obstacles they have put in place to prevent me from canceling my membership—as well as my children's—despite repeated, good-faith efforts over several months. I initially began the cancellation process in December 2024, and in January 2025, I extended that request to include my...
Read full review of Crunch Fitnesscash stolen after manager cut lock without permission
On Friday February the 28th a member complained to the manager about his keys being locked in a locker. Apparently, he hid his only keys in the back one of the big lockers. The manager, instead of asking around for whose lock was on the locker, decided to just cut the lock. His reasoning being that he wishes they "had a PA system" because the only...
Read full review of Crunch FitnessMembership cancellation
I was a member of Crunch Fitness on Belle Isle. First of all, the front desk staff especially the ladies at the front desk are rude and unprofessional. I went on January 11, 2025, to cancel my membership. I was told that I had to pay the contract out which was $34.19 and then my contract would be cancelled. So, I did what the representative advise me to do...
Read full review of Crunch FitnessOver charges of payment after informing of cancellation
Hello, I emailed the Crunch Fitness manager at the Windsor location in Ontario, to cancel my membership in September 2024. However, they continued to charge my membership for October, November, and December last year plus the 2025 membership fee. When I went there to discuss this issue in person today, the manager gave her excuses and avoided discussing...
Read full review of Crunch FitnessCharging after cancellation
Hello, I would like to start off by letting you know that my philosophy is similar to that of “you catch more flies with honey”. I am extremely respectful and have been so patient with the people I have been contacting, but after months of disrespect and lack of help I can no longer stick to this philosophy. I know that the error I am going to tell you...
Read full review of Crunch FitnessPredatory business tactics
Supposedly, my payments were not going through. I don't know why, my other automatic payments were going through no problem.
Instead of notifying me that I had an outstanding bill, they sat quietly while for the last 6 months as my $33 monthly fee PLUS $25 a month in late fees added up. A 66% late fee is disgusting.
I only found out that I had an outstanding bill because I happened to open a "we miss you" type email. That is the only whiff of an issue I had in the last 6 months. I checked through my emails. Not one. No phone calls or texts. Nothing.
I am disabled. I am on a limited income. I kept my membership because I am still hoping that I'll be able to regain my abilities. I have not been to the gym in almost a year. If I every am able to walk normally again, I will be looking elsewhere for a gym that doesn't take advantage of people with sneaky and disgusting business tactics
Desired outcome: Cancellation of membership (my understanding is I can't cancel my membership until I pay the large bill) and reversal of ALL fees
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Hey, definitely reach out to Crunch Fitness and explain the situation—especially the lack of notifications. You might be able to negotiate the fees down since you weren’t informed. Also, keep an eye on your bank statements regularly to catch these issues early. If you're not satisfied with their response, it might be time to find a gym that aligns better with your needs and values. Good luck!
Membership
I have paid for a corporate membership with Crunch for more than four years and spent more than $10,000. I’ve checked into the gym 2000 times in many locations that had zero issues up until last week. A young white blonde haired girl was extremely disrespectful, put her finger in my face and spoke down to me like she was my mother. I told her she needed to learn some respect, and I walked away from her while she was speaking. She proceeded to cancel my membership as well as that of all of my employees with zero regard accuse me of a racial slur, which I don’t even understand how you could say, a racial slur to a white, blonde haired, blue eyed girl. Then cancel my membership with no word, and no one at the club will speak to me totally pushed me out with zero proof.
Claimed loss: Loss of my membership, as well as that of four other employees. Defamation of my character with accusations that are untrue with no proof or foundation of evidence.
Desired outcome: I want my membership refunded as well as the annual fee that I paid. And I really want the girl Alexa to face consequences. I would like to sue this gym if possible but I don’t even know where to begin.
Confidential Information Hidden: This section contains confidential information visible to verified Crunch Fitness representatives only. If you are affiliated with Crunch Fitness, please claim your business to access these details.
About Crunch Fitness
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