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Crunch Fitness Customer Service Contacts

+1 212 993 0300 (Customer Service)
22 W 19th Street, 3rd Floor
New York, Michigan
United States - 10011

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Use this comments board to leave complaints and reviews about Crunch Fitness. Discuss the issues you have had with Crunch Fitness and work with their customer service team to find a resolution.

Crunch Fitness Complaints & Reviews

Dec 18, 2020

Crunch Fitness — Membership fees/cancellation

Crunch fitness closed down in NYC in March due to COVID-19. Late march I went on their website to see how I...

Nov 27, 2020

Crunch Fitness — Manager

I would like to show my dissatisfaction against an employee who happened to be the manager at the North...

Nov 01, 2020

Crunch Fitness — Internet

The internet/audiotech has been unavailable for me now for almost 3 weeks, at least three weeks worth of...

Crunch FitnessMembership cancelled and still talking money from my debit account

I already cancelled my membership on August 27 because they charged on August 17 two months of fees (45.18). They tall me I will get my refund of ($48.18 a few days later (I signed a cancellation paper), instead of thats they changed me again $22.59. Please I need help to deal with this guys because I am 70 years old senior and at high risk. Tomorrow I will go to the brampton north local in 630 peter robertson blvd. L6r 1t4 and dixie. My name is Nelly Rado

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    Sep 12, 2020

    Crunch Fitness — Attempting to freeze membership

    My 12+ attempts to get the 2 year balance of my 3 year paid up Crunch gym membership FROZEN for...

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    Crunch FitnessPersonal training

    I had signed up for Personal training at Crunch Fitness for $180 for 4 sessions every other week and was paying $360 every month. The trainer never scheduled training sessions on time and I had 10 pending sessions before Covid-19 hit in March 2020.

    When the gym was reopened in May, I attempted to cancel my personal training contract but my memebsership was frozen instead. Trainer was always busy and never scheduled pending sessions with me but my account was still charged for the training sessions that I never availed. I am exteremly disappointmed with the service provided and I would like to get a refund of all my pending training sessions.

    Club # 5986 Agreement #: [protected]

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      Aug 10, 2020

      Crunch Fitness — Payment

      I cancelled my account yesterday and I was told to pay $22.50 and I will be all good. it was stated clearly...

      Mar 13, 2020

      Crunch Fitness — Training Pay

      Started the job on Feb 17, 2020 as a personal fitness trainer in the Tampa Palms area.First week of training...

      Mar 12, 2020

      Crunch Fitness — Tanning

      I came in to spray tan, the girl goes to the booth to clean . So I go in get naked slather w a primer and the...

      Crunch FitnessBroken machines

      Recently, there have been several pieces of equipment that have been out of order for weeks at a time. There are 8 stair climbers and 5 have been out of order for about a month. There are 2 water machines and 1 one has been out of order for weeks. Typically this wouldn't bother me, but the time that has passed with so many things out of order is frustrating to see especially a monthly fee. It doesn't seem like there's much initiative to get these items fixed either.

      Broken machines

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        Mar 11, 2020

        Crunch Fitness — Daycare

        I have brought my child to the daycare maybe 4 times now and almost each time I've come to get him there i...

        Mar 05, 2020

        Crunch Fitness — Cleanliness and Health Hazard

        DATE: 3/3/2020 The Crunch corporate club in El Cajon is extremely dirty. In light of the Coronavirus, I...

        Mar 04, 2020

        Crunch Fitness — Personal Training

        When attempting to cancel my personal training after fulfilling the 12 month contract, I was contacted the...

        Feb 23, 2020

        Crunch Fitness — disrespect to customer

        Hello, I am a crunch member from last 2 years and I never had any bad experience with the service, so far...

        Feb 16, 2020

        Crunch Fitness Johns Creek Location — front desk staff customer service

        In particular I'm writing a complaint about a specific employee named Zach Snyder who on more than one...

        Feb 13, 2020

        Crunch Fitness — dirty

        The crunch fitness is very dirty. The women's bathroom is disgusting. Toilet paper over filled onto the...

        Feb 11, 2020

        Crunch Fitness — rude and unprofessional management

        The service I received at crunch fitness from the manager of the club was rude and unprofessional. He wa...

        Feb 11, 2020

        Crunch Fitness — billing

        This morning at 6 am in the morning I was told that my membership was past due but I have proof that it wa...

        Feb 10, 2020

        Crunch Fitness — christina (instructor)

        I was in Zumba Class Sunday, February 9, 2020 which started at 9am at the above location. Christina, an...

        Jan 18, 2020

        Crunch Fitness — charged for more than what I signed up for and no one getting back to me to given me a refund

        I went to an open house and joined for 21 dollars for the unlimited tanning. The fitness center opened and...


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