SUBMIT A COMPLAINT

Crunch Fitness Complaints & Reviews

Crunch Fitness / your staff member going through these kids head without parental consent

Na
Aug 20, 2019

I am a peak plus member been one since you guys open in Lubbock tx never had any problems as of now your staff members are going trough kids head with out parents concent and then when they see eggs or lice are letting parents know after bunch of parents mad and then I talk with the...

Crunch Fitness / a front desk employee who displayed gender bias

No
Aug 19, 2019

front visited Crunch around 11:20 am on 8/19/19 and was in a hurry as I had exactly one hour to work out . The employee took my address, but claimed he could not find my membership, that it was inactive.I gave him my phone and ditto. This was 5 minutes in and I'm seeing my workout time...

Crunch Fitness / unsanitary conditions

Ki
Aug 16, 2019

Crunch FitnessI informed a female representative that the woman's showers were covered in period blood and if they can replace the shower curtains, I come back weeks later and the shower curtains are still there. The bathrooms are never cleans and there's poop stains on the Men's showers curtains a...

Crunch Fitness / customer service

De
Aug 14, 2019

  Your ticket ID is #CM00082451 Ticket message: To Member Services Department, Today, 8/14/2019 at approximately 12:30 PM I entered the Crunch Gym facility behind four other guests. The attendant/employee, [name withheld], was the only individual near the check-in area at this time. [Name...

Crunch Fitness / monopolizing of multiple exercise machines by a few guests

Sp
Aug 10, 2019

A few days ago, I sent a complaint to my local Crunch Fitness. I have not heard back. The problem I have, is that some weight lifters "Reserve" two or three stations each, preventing other guests from using the equipment. For example, I have seen times when three different weight lifter...

Crunch Fitness / billing

Le
Aug 06, 2019

sneaky billing practices! Crunch Fair Lawn moved or closed on July 31/2019. Other locations outside of fair lawn is out of the question for me. Last billing was July 15 that means membership should be active until August 15. I only got half value because they moved to Paramus (same owner...

Crunch Fitness / gender discrimination

Fy
Jul 28, 2019

The location at 1038 Flatbush has an openly sexist young white male staffer at the front desk who's exposing the business to legal risk. He purposefully checks in men who come in after women who are already in line waiting to check in. Does this gym have a preference for their male...

Crunch Fitness / management/billing

No
Jul 27, 2019

I am a member of San Dimas CA Branch. I have been having billing trouble with them. #1. I gave my debit card info. Started to bill all right. One day, they sent me a bill said they could not process. #2. I gave my credit card info. I checked they had it. They said all good. I received the...

Crunch Fitness / not a crunch fitness!!

Fl
Jul 25, 2019

Crunch fitness gyms are usually clean, super friendly, and are generally with the times as far as equipment and offerings go. This fort Myers location is personally no where near up to Crunch standard as far as i'm concerned. Issues: 1. Group classes. These classes are during the busiest...

Crunch Fitness / refund

Mm
Jul 25, 2019

On April 4, 2019, I signed up for personal training with Davis, the personal training manager at the Santa CLarita CRUNCH FITNESS for a package of 8 sessions which also included 2 additional sessions for free. The cost was $480.00. Unlike a standard business contract, there was NO...

Crunch Fitness / personal training contract scam - request a refund

Ja
Jul 22, 2019

Hi, my name is Youjin Kim. I have a membership at College Park, Toronto location. I got a personal trainer since March 2019, and I was assured that I am only obliged to get a three-month contract, and after that I can cancel the sessions at any time. So, I payed for the sessions from...

Crunch Fitness / water fountains

Jo
Jul 16, 2019

the water fountains upstairs have been broken for MONTHS. one of them doesn't provide enough power, the other is literally boiling hot. yesterday, they finally put a sign up saying DO NOT DRINK. so now all the water fountains, 4 total, upstairs and downstairs, were inoperable. the problem...

Crunch Fitness / an employee with child predator tendencies

De
Jul 15, 2019

Subject is a an employee/ his name is Brandon, not sure what his last name is but he is approximately 28 years old white male, blonde hair ., the subject is constantly trying to engage in relationships with under age girls ., specifically targeting 16 year old girls, lying to them about...

Crunch Fitness / manager - chris

Bi
Jul 15, 2019

I had called to ask if I can take my fifteen year old sister with me as a guest and was told okay no problem. I get to the gym and all of a sudden it's a problem and the manager comes out with an awful attitude. He was straight up rude and condescending to me. I am a member who pays every...

Crunch Fitness / billing

Ad
Jul 11, 2019

My name is Adil. I have a member ship in upper James branch (member ship no [protected]). 2 weeks back I lost my credit card where my account is setup to deduct my monthly install. I went to the representative Name Sara and update my new Credit Card details to her on the due date 3rd of...

Crunch Fitness / membership

Lo
Jul 11, 2019

I signed up for one of those promos they had going on but less than a day after I did, I received notice that I'm moving so I tried to cancel. Ive never been to the gym, never activated anything, never picked up barcode scanner and new welcome package, never got into touch with one...

Crunch Fitness / unauthorized charge

Si
Jul 09, 2019

joined on 06-04-19 for limited training, 10 program for 299.00, at the time i was thinking about one year of gym membership. ask andrew to give me a price on paper or email me and have all the charges listed . so i can decide if i want it. week later never received an e mail or paper work...

Crunch Fitness / employee harassment

Ka
Jun 27, 2019

I received this suspicious document at the crunch gym in lake Nona and on the right hand corner I noticed kassidey sent it. This guy has been harassing me ever since I started my membership and it needs to stop! He's always coming up to me during my workouts invading my privacy it'...

Crunch Fitness / billing

Ad
Jun 22, 2019

I was visiting LA earlier this year and decided to join crunch gym for the one week so paid for a one week pass for $110. Over a month ago (4 months after I visited the gym) I noticed I had been charged another one off fee of $350. I contacted the manager Jonathan Ethridge who was useless and...

Crunch Fitness / refund

Al
Jun 18, 2019

Crunch FitnessI went to Bankstown crunch gym and all i wanted to do is downgrade my membership however they ended up resigning me instead. They charged me $138.50 and I have been asking for my refund but the manager keep apologising and tells me samething over and over again. The money taken out of...

Crunch Fitness / orillia location

Sa
Jun 17, 2019

I called in February of 2019 to cancel my membership with crunch and I was told it was cancelled now upon checking my account I see it was not and when contacting the gym they will not do anything about it I've been charged$ 24.80 every month and a $81 charge for a term renewal or...

Crunch Fitness / bad customer service

Ka
Jun 10, 2019

Tom at east norriton gave me as you said the cold shoulder. I told Ken I wanted to cancel my service. Ken pointed to Tom. He totally was negative to me. Talk to Tom was like dad and daughter being controlled. I start talking he would cut me off. He seemed a negative spirit from the...

Crunch Fitness / gm and staff unprofessionalism

Br
Jun 06, 2019

Crunch FitnessI followed up with the JD, GM of Crunch Sunset, and scheduled an appointment at 11 AM. I arrived at 11 AM and was ignored by the front desk staff for about 5 minutes while I was standing waiting for one of the two guys working to ask me if I needed help. They were too busy having a...

Crunch Fitness / the information I was given when signing up was a falsehood

Pl
Jun 06, 2019

My name is Warren Plowden. On May 31, 2019 I join a Crunch Fitness Club in the Chamblee Area of Atlanta Georgia. I called ahead of time and spoke to a Darius who I later met officially once I came to your club. Darius was quite professional in showing me around this location. After I decided...

Crunch Fitness / money taken from two accounts

Li
Jun 05, 2019

Myself and my sister were signed up to a monthly contact instead of the month pass we assumed we had brought in December. Crunch sunset is one of my favourite gyms to train however, a contact wasn't signed for the monthly they continued to take & even tho they have agreed to To refund...

Crunch Fitness / management/ cleanliness

Wo
Jun 01, 2019

Manager of crunch in Langhorne is pushy and rude. The ladies bathroom sink needs to be cleaned it smells like eggs. The soap dispensers keep falling off the walls. The paper towels and squirt bottles around the gym never work. The machines are filthy. The one female trainer has her friend...

Crunch Fitness / the schedule on the app sometimes is wrong

Ro
May 31, 2019

Crunch FitnessI love the Staff and Instructor at the Crunch in Naples Florida ! This is the third time the schedule was changed and I double check with the app or website any modifications of the schedule but it was not accurate. As a mother and work, for me the time to exercise is very limited and I...

Crunch Fitness / false or misleading representations

Jo
May 29, 2019

Crunch Fitness - Jasper 10303 Jasper Ave CWB Building, Edmonton, AB I am paying for a membership includes tanning & hydromassage however the location does not actually have the tanning beds or hydromassage chairs. The Competition Act provides criminal and civil regimes to address false or...

Crunch Fitness / staff

Ki
May 28, 2019

Staff was unable to communicate or understand what was being said, after repeatedly telling her a (M) was passing out in the restroom I (F) kept ruining in to check on him because she wouldn't get help. Grabbing a manger the first time (who's office is hidden out of sight) would've easily...

Crunch Fitness / change room and showers

Do
May 28, 2019

Crunch FitnessThe mens change room at this cruch location is absolutely vile. There is mold on all the shower curtains as well dirt hair and garbage in all the drains. I reported this to the front desk weeks ago and nothing was done. As of today I went in to the washroom stall and there was blood and...

Crunch Fitness / employee

Ha
May 19, 2019

05/19/19 I recently just became a member with Crunch at this location. Signing up was easy with the member consultant and he was very helpful. I go to the gym on 05/19/19 and I was taken back from a trainer (Laura) was her name. I was using a machine, however went to return a kettle bell...

Crunch Fitness / customer service /owner of crunch fitness david

Te
May 18, 2019

Crunch FitnessI was told I could not cancel my gym membership by a employee from Crunch Fitnese he refused to give me his name and refused to transfer me over to his manager after repeatedly asking for his name. The very rude employee then stated i could email my request to cancel my gym membership. I...

Crunch Fitness / product and service

Se
May 13, 2019

Hi, I have tried to cancel my gym member ship for over a month and they got back to me a month later charging me for an extra 4 weeks and yet haven't canceled it. I was told that if I don't pay for it, the amount will accumulate until it is paid for and cancelled. on the management end it ha...

Crunch Fitness / unprofessional, rude and disrespectful employee

Br
May 11, 2019

I am a customer since many years, and I wanted to bring to your att. an incident that happened to me on 19th of april at whasington ave location, miami each. I received a very abrupt email where I was accused of going to the gym without paying last and curren month, while my account...

Crunch Fitness / billing

Yo
May 10, 2019

My son's account was charged the annual membership fee of 53.07 twice. He called on Monday (5/6/19) and was told at our local gym that his refund would be processed right away. Today (5/10/19) he called because he has yet to see the refund and was told it may take a week or longer. Local...

Crunch Fitness / cancellation procedure

Au
May 10, 2019

Crunch FitnessI used the proper step of cancelling my membership a number of years ago. I had to provide a second cancellation letter because I was told it was lost. I recently checked my credit score and it shows that I owe $105 to Crunch Fitness. The second time I provided a cancellation letter to the...

Crunch Fitness / management style

Me
May 06, 2019

I have been a member at Crunch for 4+ years and found that not only was it a welcoming environment but I also made friends including the trainers who are the reason I attend the classes. On May 2nd, 2019, I found out that both of my trainers left Crunch, one resigning and one being "let...

Crunch Fitness / cancelling our gym memberships

Co
May 03, 2019

When my husband and I joined Crunch, Vista, the person who enrolled us told us that there would be no penalty for canceling - you just need to give one month notice. When we went to cancel today they told us we would need to pay the next month membership. Ok, that seems fair enough. Then they...

Crunch Fitness / an employee name david

So
May 01, 2019

I called to crunch fitness in la Mirada off o valley view, regarding on why I was charged 68.95 to my debit card. I spoke with David who was extremely rude. I wanted to know why and what it was for. Instead of making me understand why, he was just like that's why we show it to you. I...

Crunch Fitness / false advertising and refuse to let me out because of a contract which they claim no contract

Ja
Apr 30, 2019

Crunch FitnessThey advertise $14.95 a month with no contract and yet they charge $19.95 a month and refuse to cancel your monthly membership even when it's never been used. I told them that I had only used their gym once and was unable to return. This is what they wrote back: I am sorry to hear that you...