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Complaints & Reviews

Training Pay

Started the job on Feb 17, 2020 as a personal fitness trainer in the Tampa Palms area.First week of training I was told I'll get paid for that one week then everything else i...

Tanning

I came in to spray tan, the girl goes to the booth to clean . So I go in get naked slather w a primer and the other cream that's provided . I go into the booth and it won't work...

Broken machines

Recently, there have been several pieces of equipment that have been out of order for weeks at a time. There are 8 stair climbers and 5 have been out of order for about a month. There are 2 water machines and 1 one has been out of order for weeks. Typically this wouldn't bother me, but the time that has passed with so many things out of order is frustrating to see especially a monthly fee. It doesn't seem like there's much initiative to get these items fixed either.

Broken machines

Daycare

I have brought my child to the daycare maybe 4 times now and almost each time I've come to get him there is something that has happened. First time he was playing and they weren't watching him and he fell and hit his head please keep in my my son was just at maybe 10months old at the time and head a huge red mark in his forehead. then the second time he had a nickel in his mouth because they were not watching him again When my husband picked him up, this happened around the same age then the last time which just happened I walked in to grab my son, no one acknowledge me walking in Or out with my kid I could've been a complete stranger, I found my son that is a year old sitting on a table ripping through a magazine and as I was watching on of the girls who work in there walked up to my son said I need this grabbed the magazine out of his hand but yet left him on the table. Also with infants In the room I've noticed they are not following ratio which since I have work in daycares for six years with infants it's a 4 to 1 and they definitely do not follow. Also one of the girls that work in there has her son in there while she's working that she just sits with him on her lap the entire time. It really devistates me that me and my husband or myself alone can not trust a facility to watch our child that we pay extra a month to use because it's a contest worry that we have to keep checking on him. Please if someone could address this issue .. -a concerned mother

Cleanliness and Health Hazard

DATE: 3/3/2020 The Crunch corporate club in El Cajon is extremely dirty. In light of the Coronavirus, I brought Lysol wipes to protect myself form germs. The amount of dirt each...

Personal Training

When attempting to cancel my personal training after fulfilling the 12 month contract, I was contacted the front desk of the club. No mention of paperwork or contacting the...

disrespect to customer

Hello, I am a crunch member from last 2 years and I never had any bad experience with the service, so far. However, today my wife booked an appointment with personal trainer to...

Crunch Fitness Johns Creek Location — front desk staff customer service

In particular I'm writing a complaint about a specific employee named Zach Snyder who on more than one occasion has been very rude. When handing out marketing cards several...

dirty

17003 The crunch fitness is very dirty. The women's bathroom is disgusting. Toilet paper over filled onto the floor, the toilet paper dispenser is always empty. I actually had a...

rude and unprofessional management

The service I received at crunch fitness from the manager of the club was rude and unprofessional. He was condescending and arrogant. He was not helpful in resolving my main...

billing

This morning at 6 am in the morning I was told that my membership was past due but I have proof that it was paid every month. When I disagreed with attended they asked me to leave...

christina (instructor)

I was in Zumba Class Sunday, February 9, 2020 which started at 9am at the above location. Christina, an instructor at this gym comes in mid class and I see her video the cla...

charged for more than what I signed up for and no one getting back to me to given me a refund

I went to an open house and joined for 21 dollars for the unlimited tanning. The fitness center opened and had no tanning yet. I was billed 25 dollars and complained got a free...

membership and discrimination

To whom it may concern, Today, I had conversation with Franklin, the co owner at the crunch in Killeen. I was very alarmed that he would have this type of conversation with...

obtaining a membership

I just tried going in to buy a membership and pay for the whole membership for 6 month term for 59.99 +tax. They refused to give me a membership and instead said they would take...

equipment-leg press

My name is darrin, I've been a member at crunch fitness for a while now. I love most of the things that they have to offer. Except the leg press equipment that has been...

overcharged & been asking for a refund for 1 + months

Gardy is the representative who signed me up for a gym membership (peak) to be exact. He promised me a $1 promotion fee to sign up. When I got home, my bank statement showed...

lack of professionalism

Hello,

My name is Angela Franco, I'm a member at the Fall River location. I'm writing you to have my membership canceled and get a refund on my remaining training sessions. I only opened a membership there to train with Justin Simmons, a couple months back he reduced his hours which didn't work with my schedule and now he is no longer with the company. I have no desire to train with anyone else especially being that my work schedule doesn't allow me to be there without my son as well as I'm moving to Georgia as of January 1st. I will no longer be able to even use my membership in Georgia since there are no locations local to where I'll be living. I have tried contacting the Fall River location and either been told the manager is not in and today I had gone in in person and was told they were in a meeting and couldn't speak with me for at least 20 minutes. Hopefully you can help me resolve the issue.

Thank you,
Angela Franco

gym

I canceled my membership after the year was up. I paid the next month in advance then canceled. Crunch gym told me everything was done. Month later they charged me $36.27...

gym membership

Unfortunately, after my experience at Crunch - Green Brook this week (11/21), I will most likely be canceling my Crunch membership all together. I originally signed up at the...

membership

To whom it may concern. I purchased a peak membership at crunch fitness gym in upland California for the simple reason that could take a guest any time I go to workout. When I...

group trainer mike

Hello Liza, I recently signed up to crunch Van Nuys from Northridge location. I've been an active member for over 3 years now. I have never met anyone in my life as rude...

services

When I was signed up for my membership, by a gentleman named James, I was interested in the personal trainer for $99, but as I told him, I am under a dr's care and would need...

refund for services not rendered

I am requesting a refund for personal training service not rendered at crunch fitness in fall river. Unlike a standard business contract, there was no paperwork, just the training...

gym membership

I was under the impression that my gym was closing when I saw an eviction notice on their door, and I heard the same from other people. I went and got a membership elsewhere, and...

membership cancellation

Subject: Membership Company Name: Message: I am a customer of Crunch fitness. I have a medical issue and I cannot do the workout because I have an Anal Fissure issue which...

cancellation

17003 Hi. I would like an email address to complain to someone at your corporate location. I moved from the us to the UK in July. I contacted crunch fitness to cancel my membership. And...

promised refund which never happened. I have emails as proof

I was a member of crunch fitness in Woodbridge nj for a long time. I contacted manager jose from this location because unfortunately, I was injured and just had major back...

wrong charge

My name is Jennifer Samonta, I was billed wrong a yearly fee at Crunch Carlsbad, I contacted Crunch manager Brad Moser, who mentioned that he would take care of refunding thi...

management malpractice

My name is ricardo gonzalez, member since this location was open back many years ago, yesterday 19/2/2019 at around 16:30 in the afternoon, I was at johns creek location must...

employee disrespecting a customer

Hi My name is Julia Hakanen and I go to the Crunch fitness at the San Dimas, CA location. I've been a member for 3 years now and this is the first time I felt like I am being attacked by an employee. I recently got a rude text message from one of the employee saying that "don't come back to the gym anymore" and "every employee at the gym thinks you're insane and crazy." Very unprofessional of him and them. My mom is disappointed and I will be transferring to a different Crunch fitness.

employee disrespecting a customer
employee disrespecting a customer

customer service

Hello! My name is Alexandria. I had a gym membership at a Fall River, MA location. My fiancé & I ended up having to cancel it due to financial issues. My fiancé's membership also had an issue where the person who signed him up messed up on his checking account number. He received a free month & was to be billed $14.99 every month after. The payments never came out after the free month. He thought they only gave him a free month instead of the whole membership so, he never went back. We received a letter in the mail stating he owes $111. We went to the location to dispute the payments & explain what had happened. The manager there (Sarah) gave us an awful attitude. She told us she does not care what money comes in & out of there as she still gets paid. She told us she could not wave all the payments and that their protocol is to call the member 3 days after a missed payment. We never received any calls. My fiancé showed her his phone as he has calls in the call log since 2018. Not a single one was from them. She gave me the number to ABC financial which, I will be contacting tomorrow. As we were leaving she said " oh & what you didn't want to workout?" My fiancé said " um I guess not." She then smiled and said "we'll see this is what happens. You said you've dealt with ABC before so, you must have had an issue at another gym & canceled too. You keep starting & stoping which isn't going to get you anywhere. So please find something for you guys to get healthy." I am BEYOND offended. This gym says they are about body positivity & not fat shaming people but, the own manager here is fat shaming us. I would like to speak with someone on the matter that is higher up than this franchise. Please email or call me back, it is highly appreciated.

Thank you
[protected]@gmail.com
[protected]

  • Me
    [email protected] Oct 02, 2019

    Hello,
    We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

    Please email me at [email protected] your 9 digit agreement number or the home phone number on your account so that I may look into this for you.

    Stacy Jackson
    Customer Relationship Specialist
    ABC Financial Services, LLC.

    0 Votes

your staff member going through these kids head without parental consent

I am a peak plus member been one since you guys open in Lubbock tx never had any problems as of now your staff members are going trough kids head with out parents concent and then...

a front desk employee who displayed gender bias

front visited Crunch around 11:20 am on 8/19/19 and was in a hurry as I had exactly one hour to work out . The employee took my address, but claimed he could not find my...

unsanitary conditions

17003 I informed a female representative that the woman's showers were covered in period blood and if they can replace the shower curtains, I come back weeks later and the shower...

customer service

  Your ticket ID is #CM00082451 Ticket message: To Member Services Department, Today, 8/14/2019 at approximately 12:30 PM I entered the Crunch Gym facility behind four other...

monopolizing of multiple exercise machines by a few guests

A few days ago, I sent a complaint to my local Crunch Fitness. I have not heard back. The problem I have, is that some weight lifters "Reserve" two or three stations each...

billing

sneaky billing practices! Crunch Fair Lawn moved or closed on July 31/2019. Other locations outside of fair lawn is out of the question for me. Last billing was July 15 that mean...

gender discrimination

The location at 1038 Flatbush has an openly sexist young white male staffer at the front desk who's exposing the business to legal risk. He purposefully checks in men who...

management/billing

I am a member of San Dimas CA Branch. I have been having billing trouble with them.
#1. I gave my debit card info. Started to bill all right. One day, they sent me a bill said they could not process.

#2. I gave my credit card info. I checked they had it. They said all good. I received the bill again.

#3. They told me to give them bank routing number. So I did. I made sure and sure. They found my bank, and they told me it's all set.

I kept receiving the notice. I talked to the billing department, and talked to the manager of San Dimas Branch. All seemed to be good.

I requested to freeze my account for a month for vacation. I emailed twice, and talked to the manager in person to triple check. The manager told me no worries, all set.

I received a bill again!! I emailed back to the billing department twice from my vacation spot. I came back in town and called the billing department. They said they would talk to the San Dimas Branch to clarify.

I went in the San Dimas Office and talk to the manager. The manager who froze my account no longer work there, really? The manager emailed to the top manager to explain my situation and waive the fee for the month which was frozen.

Then, I receive the last notice which said they would go to the collection company!?? I called the billing department again. Every time I called, they say they monitor the conversation, but they didn't have any info that I had to explain it again!

I went in the office again. The manager was not there. I was so tired of this situation, and asked cancelation. Then, they told me to pay July fee!! The manager told me not to when this happened. So, I was waiting for the resolution. But once I expressed the cancelation, they cannot waive the fee.

Who is the cause of me to cancel the membership???

The billing department is totally separated from any situation. They don't receive any request that they keep billing. Then, where's the point of management of the account???

If this was the cause of me, I will be happy to pay the fee and leave. But I don't think I owe anything to them.