Pizza Hut
reviews and complaints

I ordered 3 pizzas around 4pm for Iftar, the athan came up and I still didnt get my order, I called the first time and was told that it will arrive in 5 mins, 10 mins passed and still didn't get anything, I called again and was told that my order was made at 6:30 pm and still wasnt made, I had guests and was embarrassed! Who gave them the right to fool around with ppl's lives? If they can't deliver on time then close the whole shop!

I will sue

Ordered a cheesy bite pizza. When we got home from picking it up and opened the box, it was burnt! All the cheese had leaked out of the pizza and there was very little cheese on the pizza itself. Then never even got a marinara sauce to dip them in. Very disappointed in the store. They were not even packed when we got there so don't understand why the pizza wasn't even close to what the advertising looks like.

I placed my order obline around 1120pm. My local stoee closes at 12am. Once i placed my order i received a call from the store to inform me that they arent delivering at this time because they are closing soon but i could come and get the order. I was about to cancel as I needed it delivered but i agreed to pick up. Why did the system take my order for delivery if store doesnt deliver at that time? Upon arrival of store i realized that they just wanted to go home. Store was almost completely dark and it was only 1142pm. This is very unprofessional. Also they tell me they dont have wings but have boneless. When i got home I noticed a mistake. My pizza crust was plain when i choose Parmesan cheese. So not only did I have to go get it, it was wrong too. The pizza was greasy and wings swimming in sauce. Overall a terrible experience. I honestly love Pizzahut pizza but i will never go to this store again.

Called an order in for cheese sticks and was told it'd be 15 to 20 minutes. Got there 25 minutes later and was not greeted by any of the employees and one walked past me and said nothing as I was standing at the check out to get my food. The general manager as she calls herself, Connie Payton, finally comes over and rudely tells me, " it ain't ready". Asked my name again and again told me that it wasn't ready. I asked why it wasn't ready, as she stated it was on the screen, and she rudely shrugs her shoulders and says she doesn't know why. As I was pulling out of the parking lot, an employee comes running out to tell me my food was in the warmer. I told her I would not be back and I would contact corporate.
I want to make note that service has never been the best there, and the extra bad part is that is is newly remodeled and looks very nice...it's a shame the employees and ESPECIALLY the so called " manager", aren't as nice. I don't want a free meal...I want the rude customer service to be fixed. Hire employees that actually want to work and can put a smile on their face and apologize when they mess something up. I did let her know the bad service reflects the fact there was only one patron sitting in the whole place. Rude employees are not good for business and Pizza Hut's corporate office should know this.

I ordered on line large 2 toppings pizza and 12 Parmesan garlic wings.I picked up my food pizza looked good after I got into the car I open my box of wings they were 8 boneless wings. After going back into the store explain the problem so they cooked some more with bone in but it tasted liked fried wings.Very disappointed .paid 23.63 my family ate them anyway I don't because I was expecting something different.also added extra toppings on my pizza and ordered some garlic dipping sauce

On 6/14/17 @ 12:31 pm I placed an on-line delivery order w/Pizza Hut - In Middlesboro, KY (I ordered 8 piece Bone Out Wings, 1 Ham/Cheese Sandwich & 1 extra Blue Cheese Dip), my scheduled delivery time was 1:03 pm. However, I received my order at 2:02 pm, it took 1-1/2 hours before I got my order, making it exactly 1:01 hours late. Sadly, my place of business is less than 1-mile from Pizza Hut, the food I received was cold and I didn't get the extra Blue Cheese dip that I paid for.

Aslam-O-Alikum
I was ordered online deal with order # 135339 at Pizza Hut Pakistan.
After order I received call from pizza hut sialkot and the rider asked me about address.After this he gives the phone to his senior and he said we can't deliver your order at this place.I told him that is not my first order.But he speaks very rude and said it's impossible that we deliverd order at your address before this. You have to come at main road to collect your order.
Because of his rude attitude, I'm very disappointed and cancelled the order.
My previous order nos. 127518 & 132098 was delivered at my same address but this time they said it's impossible.
This is not good management.His attitude & behave is like a local dukaan daar. (Lena hai to lo, Nahi to aage chalo)
Action should be taken against them.

We ordered pizza for delivery at exactly 11:05 pm but it took so long and delayed for more than 30mins., the customer representative of pizza hut said that our order will arrive to our home on or before 11:40 to 11:45 so we wait for it, until it's already 11:45 so we tried to call them again and they said to us that someone from pizza hut / manager will give us a call and give us a feedback we wait again until it's already 12:05, we tried to call them again but the customer representative annoyed me for some reasons, like she always saying that somebody will call us, so im just like " its already 12midnight and were planning to sleep already " . And finally, exactly 12:30 there rider drop by, so we expect a apologize or something explanation .Both customer service representative and rider/delivery boy was so dissapointing.Very poor sevice pizza hut !

I bought a grilled cheeze at the pizza hut shop in the Target (Winter Garden FL). I want to express my utmost disappointment with the piece of toast I received. Would the owners of Pizza Hut serve this to their kids? See attached photos.
I waited more than 15 minutes for this while the girl chatted with her friends. I wanted to load the complain on Pizza Hut's website but of cause there is no option to do this.

I live in Lexington Kentucky and live 5 mins down the road from the Versailles road Pizza Hut. The manager refuses to send drivers to my street anytime after 7. Even during the summer when it's daylight until after 9pm. This is so extremely awful that if I lived in a richer neighborhood I could have my delivery. I really am offended. I'm an honest person who tips well. I really feel like something should be done about this.

I ordered a large 2 topping pizza at around 9:45ish. After waiting for over 2 hours for them tl deliver my pizza it was undercooked. Really doughy. Couldnt even eat it.vive sent them am email regarding this issue and i have not herd bacl from them. Im asking for a refund bc it didnt get eaten. If ypu could fet back to me that wpuld be great. Phone number is [protected] and my email is [protected]@gmail.com

I recently ordered Pizza Hut today, which I order from y'all once every week. We placed the order for carry out, said it would be ready 15-20 minutes. Okay, we went right on time for the order when getting there everything was ready BUT half the order of my wings. I ordered 3 lg pizzas and 48 wings. They had me waiting there another 20-25 minutes more for my other half of wings the forgot to cook, while the other half of my order was in the heat rack getting cold. I came home to my family for 9 to feed them. When we open the boxes everything was dry and cold. Of course they had to eat we were starving. But when I called the store to let them know to see if I could get credit they told me "No, we apologize but we have new people and everyone makes mistakes" okay I understand that but if you have new people they shouldn't be even making food until they are trained correctly! It wasn't my mistake. So then I went on to asking for the corporate number . He said "sorry but I don't know it" what kind of manager does not know the corporate number? Every manager should have the corporate number regardless of where you work. I want credit for my order at least my 3 pizzas I just didn't spend no $52 dollars to not be satisfied with my order! I will be waiting to hear from y'all!

I ordered 2 large sausage and cheese stuff crust pizza and my pizza crust was burnt, and my sausage was chewy I was unable to eat the pizza because the sausage was so chewy to where I lost my appetite. I don't know if it was busy when I placed my order but I am so disappointed because I love Pizza Hut, I go there almost all the time. It was a really dissatisfying visit.

Last day of school, house full ordered pizza through the website upon completion of the big order (When you purchase something that say "$11 large any topping pizza" thats what it should be not $2for stuffed crust which is never stated and $1.49 for extra cheese again never stated any topping means any) but back to the main complaint.. After the order and the filling out to pages of personal information hit place order get a message that "the store isnt able to serve stuffed crust" really? So we had to go back and redo the whole order and then the 2 pages of personal info was all deleted so we had to redo that also! Literally delaying the order 20 minutes. I called the store to complain and see if they could expedite the order and how on a tuesday evening can they not have what pizza hut is known for stuffed crust pizza! No one else makes it! I was told they cant expedite the order and the manager eouldnt speak to me regarding this kind of complaints! # unbelievable #unprofessional#shouldnt have to do a complete reorder!

On Sunday June 4, 2017 around 8pm my family of 3 were coming back from Las Vegas, tired and hungry, my 3 year old son wanted Pizza Hut, so we stopped by a Pizza Hut, located on 481 Armory Rd, Barstow, CA 92311. Getting off the car, my son needed to go potty, he could not hold it, and my husband rushed into the pizza hut store to take him to the restroom, and a Hispanic employee said very rudely to my husband that they can't go in, my husband tried to explain that our son of 3 years old could not hold it any longer and she RUDELY said no and closed the door on my husband and my 3 year old child. My son was screaming in tears. AWFUL EXPERIENCE, WE NO LONGER WANTED TO BUY ANYTHING THERE. VERY SAD TO KNOW THAT SHE DIDN'T LET A ( CHILD ) use the restroom, an Adult can wait, but children can't and it's really unfair my child of 3 years old had to experience this.

I was falsely terminated based on lies made by GM Ben Counts. He went on to impersonate Regional Manager to find out information, see if I'd say anything about his unprofessional behavior. I talked with real Regional Manager, Christy, and he didn't lose his job. While I have no source of income. I've felt personally offended by Pizza Hut, after working 2 years and having no write ups. I worn anyone thing of working at a place that allows employees no rights what so ever.

I havent ordered pizza hut in soo long so we thought tonight we would give them a go. We ordered online at 6.51pm. Our expected delivery time said 7.25. It didnt get here till 8. The guy who dropped it off only said.. you order food.. handed it to us and walked off, no sorry for being late or nothing. We got the food inside and the chips where half soggy the other half wasnt even cooked, my pizza was an absolute mess not to mention it was cold. Worst experience ever. Will not be ordering from here again.

hi, my name is hussain ahmed and i work at 651 n denton tap rd and i am pizza hut driver i work here for about 4 months, everything was fine until tonight i worked from 5-9 pm and as i was cashing out my manger name travor farmer martin yelled at me and demanded me to stay and help out which is not part of my duty as i am geting off on time i do not need to stay any longer than my time and he stated that he would write me up because im not staying longer to help what a manager i have.

Just paid $29.55 for 2 large pizza in Loudon tn. 6-1-2017.when I picked pizza up I ask the lady if i could purchase 2 cups of pizza sauce to dip our crust in. She said no they could not sell it . I thought she was joking. But apparently not, other pizza places does. I understand not giving it out for free, but i had $3.00 in my had ready to purchase 2 cups of pizza sauce, look like it will be Dominos or liittle ceasers from here on. Did not like the service or attitude.

I called up the usual Pizza Hut to order a couple of items for my boyfriends place of employment. We have ordered many times and had many items delivered to his work from this Pizza Hut, (5220 Williamson Road NW, Roanoke, Va 24012)
The manager, Jagger said she was the only manager at this Pizza Hut. I explained to her that the pizzas had been delivered to Trane A/C and she refused to deliver it because she not find the street on her computer. I explained the name was changed and that was the correct name and I was putting the pizzas on my credit card. She refused to take the order and when I wanted to speak to a manager she said she was the manager and no one else was above her at this store. She was rude and arrogant. And that is not a way to speak to a customer that wanted to give her a big order for a company. My boyfriend tried to call from his work and samething she was rude arrogant and nasty. Not a way to treat people. She said her name was Jagger. You need to train her better and she needs to know that without customers she would not have a job. I am annoyed and appauld that someone like that works at a Pizza Hut. My name is Anne cell [protected] my boyfriends cell is [protected] I will make sure that every company in the area that we deal with will know of our experience with that particular Pizza Huts manager Jagger. Thank you in advance for your immediate attention to this matter