Pizza Hut
reviews and complaints

I'm from kota kinabalu, sabah. Since long time ago, I went to the pizza hut at centre point for my meal, it is already no cheese powder provided. And yesterday I went there again and I requested for cheese powder, once again the staff told me that cheese powder is out of stock. Cheese is the major ingredient for baking a pizza. They told me ou of stock? And when I request for a refill for my drink. The staff told me need extra charge for rm2.50. Why last time I refill no need to pay but now need? And other branch free of charge for refilling?

7 mac 2012 jam 1.41 pm k pizza hut terminal 1 seremban. dah lah tidak dilayan dgn baik, senyum sikit pun tidak. tidak boleh duduk ikut citarasa pelanggan walaupun 5 table je ada org. tapi tak tulis pula mana2 section close, bila duduk jauh dr kaunter, manager halau suruh duduk meja depan kaunter. bila dipertikai siap hempas menu atas meja dgn muka masam. apa jenis manager tu? so mkn di McD lg best, cepat n staff pun sgt berhemah walaupun ramai org. so jgn pergi pizza terminal 1 seremban nnt sakit hati n selera hilang.

we went to pizza hut at bintang plaza miri last year in december to try out the new pizza, cheesy delight. when the pizza came, it looked totally different from what's on the menu, the cheese balls on the pizza are all mashed up together... when we try the "cheese balls" they taste sour, unless they are serving sour cheese, i dont think they should taste like that... the other pizza we ordered, hawaiian chicken, no chicken, we got ham shredded in small pieces instead, and the pizza looked uncooked, the flour base of the pizza looked white, not the golden brown colour it supposed to look, and the pineapples on the pizza are so few, we can actually count how many pieces are there...
and the garlic bread which came with the cheesy delight pizza were replaced with cheese sticks, reason the staff gave was there were no more garlic breads, and the strangest thing was that customers who came later than us were served garlic breads, and they were very friendly with the waitress, which only meant that the staffs at pizza hut can reserve all the good things for their friends, and other customers can eat dust...
actually food quality of pizza hut miri had dropped since few years ago, but we didnt know where to complaint, there was no use complaining to the manager, we just went there after a period of time hoping it would improve, but nothing had been done, last december's incident was the last straw, i'm never eating at pizza hut again unless some improvement is seen...

I ordered pizza at 1 pm gauss when it received it? At 4:54 pm it was freezing cold. I called the manager and informed the manager in response I got was “did you get it? I am glad you got it” told him It is cold and too late to get it” and in response from the manager he told me I am already been charged and he can’t give me a credit I have to re order. Lucky I used my American Express. what a bad service and bad manager. I will never order anything form Pizza Hut and advise any one to do so especially from them one in West Covina California branch store #024920.

I am so disappointed about the Pizza Hut food quality. This is the most terrible pizza i had. Today, 18 February 2012 i went to PIzza Hut at Tesco Penang with my family to have our dinner. The restaurant was full of people, so i guessed we have to wait for quite a long time again.
1) When the pizza were served, they seem UNBAKED as the bread is WHITE in colour. So we asked the staff to get them bake a bit more longer as we are afraid of eating unbaked food. But she replied that the pizza is baked and said that they had baked it for 3 times but the colour didn't change at all.
2) And also the spaghetti served was so COLD, just like have already cooked for few hours ago. We can't even eat it. Then we ask the staff to make it hotter. They took 15 mins to make it hot, but what i've get is still the same!
3) We WAITED FOR 1 HOUR but the cheese baked rice we have ordered still haven't served. So we just went off and cancelled the order.
Overall, i guess the oven is having problem on its functioning. It cause all the food look and taste so TERRIBLE! and this is the first time i met such a bad experience in PIzza Hut, i need to voice out. I hope the manager can consider on this issues and take actions to solve the problem.

we arrived at pizza hut at 5:30 pm ordered at at 5:45 it was busy take out an inside we waited until 6:30 then we had to go get a waitress she then said it was forgotten an she would redo the order then at 7:00 pm my fiance went in search of our waitress she said twenty more minutes that was at 7:10pm we left it was awful service waitress wasnt friendly bad service thanks wanda purcell

I have ordered from multiple locations in East Columbus. The Macksway location by Eastland Mall closes earlier than the posted times. And don't make orders on time or forget parts of the order. Then tonight was the worst! I ordered from the Whitehall location online. Set it for a future pick up time of 11:45PM. I get there around 11:43PM and the lobby looks dim. So I pulled around to the drive through window, which was open. I have an extremely loud car, I waited for about 2 minutes, then pulled around to look at the times on the door. Said they closed at 10PM! I called the company (all of Columbus has one phone number) and they told me that they couldn't do anything to fix it, I told them they lost so good customers. Then When I arrive home (10 minutes later) I get a call from the Whitehall location (the manager) asking if I was still picking up the order. When I replied that I had already been to their location and had just got home because I didn't get any customer service, he asked how long ago that had been and when I told him about 10 minutes he said well we check the window about every minute, he then asked if I wanted to drive back and he would give it to me for 1/2 price. I told him I had just arrived home and that I wasn't interested. He asked me if I wanted the direct line for the next time, when I said I wasn't interested in dealing with Pizza Hut anymore he hung up on me!

I have recently determined that Pizza Hut compromises peoples debit cards. I ordered from them two weeks ago and found the next day that my debit card was compromised. I went to my bank (which refuses to tell their clients which company compromised your card) and had them give me a new card. I ordered from Pizza Hut again which was the only time I used this brand new card and found that again my card was compromised. Obviously I will no longer be ordering from Pizza Hut again, I just think people need to know about this so they don't have to go through the trouble of getting a new debit card every time they order Pizza Hut. I do wonder if this is why they charge an extra dollar for debit payment on delivery? It's the same machine as a credit card payment which leads me to believe that their system would also compromise credit cards as well.

Hey,

My name is and I am 16 years old. Recently I started work as a pizza hut delivery boy. When I started, before my first day, the store manager did not mention how much I would be paid (I assumed minimum wage at nz$12.50/hour). It turns out that I have been employed as an 'independent contractor'. I am not sure whether you deal with complaints in new zealand or whether you have any idea what I am talking about but after two months working at pizza hut, I wanted to seek some help. As an 'independent contractor', I get paid nz$5.50 for every delivery that I do. I have not signed anything or entered into any 'contract' so this is purely a verbal agreement. A typical shift that I do would be from 5-10pm on any night of the week my boss calls me. On some nights it might be quite busy and I may get 8 or 9 deliverys in this time period, other nights it is very quiet and I may only get 1 or 2. Over the course of the two months since I started working, I have averaged out my paychecks against my hours spent working (Minus petrol costs, which I have to pay for myself), and it comes to below nz$4.50/hour, with the hourly rate for any one night never going above minimum wage. During the downtime at the store when I am not delivering, I am not allowed to leave the store, even though I am not being paid for that time. While at the store they also make me cut pizzas and pack fries as they are understaffed, I would accept this if I was being paid hourly as it would keep me busy and put my time to efficient use. But since I get paid per delivery, the work in store that they make me do, is purely free, and I believe it may be exploitation. I was wondering if it is illegal, or if there is anything I could do to complain and seek change.

Please contact me back on the email if there is anything you could do to explain the situation further or if you could help me.

This company has charged my credit card in the amount of 98.01. I am not in the UK. I live in the United States and I have never been to the UK period. I want my money back fast.

We spend on average $35.00 per week at Pizza hut in Osawatomie Ks. I am always kind and polite and generous to the drivers. Tonight we ordered a large pizza and 30 hot wings. I asked the order taker to go a little easy on the sauce because there was WAY to much on on our last previous order-which i did NOT complain about. We got our pizza over an hour later, the pizza was room temp., with literally NO SAUCE on the pizza... there were 24, NOT 30, wings crammed into one box.I called immediately to complain but at that point just to have them at least give us the missing wings. I insisted on talking to the manager who was the rudest man I've ever dealt with as management. He was going to give us 10.00 credit and basically told us that we had enough to eat tonight and was insulting and nastyabout the compaints about the pizza. He said he was to busy to talk to me because they were having a party and the ovens were off so he wouldn't make any more pizza or wings to replace ours. He made me so mad I was near tears and hung up on him. I am a good customer and a nice person and didn't deserve how he treated me.

On Saturday evening, July 10, 2010, my wife and I ordered food from the Pizza Hut on 832 Chester Street, Gastonia, NC 28052. We ordered two pizzas for $10 each, a DOULBLE ORDER of breadsticks, (two packages of breadsticks) and wings. The total of the the order was about $31 and change according to our total when we checked out on the website. When the delivery driver arrived with our food, he had with him FOUR orders of breadsticks, (this was explained to us as we had ordered TWO DOUBLE ORDERS. We did not.) The driver, "Ivan" admitted to us that this restaurant consistently has problems with internet orders frequently and went on to happily cite SEVERAL examples, some of which he had personally observed. He called his manager, "Mike, " who made a half-hearted and feeble attempt to explain what happened and said he would refund money for part of the bread sticks. He made little of any effort to apologize or make the situation right. If this multi-million dollar company and their website is no better than this, they should cease using it. The delivery driver himself told us, "I NEVER ORDER ANYTHING OF A WEBSITE." The delivery driver in as much said that Pizza Hut's web site is unreliable although he used more colorful language than that, We demand a full a refund of our money spent at the very least, and if if Pizza Hut truly values us as customers, because we order from this location a lot, then they should make an attempt to "right" this situation.

Pada 18 november 2011 (8.30pm) , saya dan seorang kawan saya telah makan di pizza hut pengkalan chepa. Saya order meal spaghetti meatball bolongnise set. Malangnya, garlic bread stick yang saya dapat sangatlah keras. Bukan 'breadstick' lagi, dah jadi biskut. Very poor food quality. Then, lepas lebih 30 minit menunggu, saya belum lagi dapat spaghetti yang saya order. Saya panggil waiter untuk tanya. Lepas 10 minit lagi menunggu, barulah saya dapat spaghetti saya. Spagetti saya sangat lembik, macam terlebih direbus. Sangat teruk rasanya. Saya terus serik nak makan di pizza hut lagi. So, bagi sesiapa yang bercadang nak makan di pizza hut/nak buat open table kat sana, saya nasihatlah, fikirlah 2-3 kali. Pizza hut malaysia is suck!

On 22nd October 2011 at about 8:30 pm we went to pizza hut at Mega Long, Penampang, Sabah for a take out order. We ordered 2 large costing us RM 52.80. The order were slow, but finally got our pizza only after about 30 minutes (even though they said it will only take 15 minutes). Upon arrival at home, we started our family dinner and were shock to find out one of the pizza box contains a sharp broken piece of ceramic embeded in the pizza.

I thought i had chewed on a rock or something hard after experiencing a hard chew on my pizza piece. After removing the chew from my mouth, we were shock to discover that it was a sharp piece of ceramic the size of a pinky finger nail (white in color).

We immediately stopped our dinner and check on our kids to make sure they are ok. After all, this is equivalent to food poisoning and they could have swallowed a smaller piece without really knowing it. And could severly damage their internals. We continue to hope they remain healthy since didn't complain about it.

We returned the left over pizza and proceeded to file a complain with the same pizza hut restaurant manager the next day. Somehow, we were only entertained with puzzling expression. They were not very professional and sympathetic to our plight and all seemed like business as usual. During my conversation with the manager, I literally had to ask for the form to file a complaint. I left the store not sure if they plan on doing anything about this problem because I do not want to see others having the same problem.

some one used my credit card and it was not me. i live in the USA. Florida to be more exact. some one some how used my credit card for services at a pizza hut in the united kingdom. i have never been out of my own country and this charge just appeared on my card yesterday morning. i called the credit card company and the transaction is still pending so i am unable to dispute it until it goes through. but this is a bigger problem than even that because someone is using other information about me that is not me. people are receiving emails from me that i did not send. and there was another transaction on my credit card for a riviera inn also that i did not do.

Hi

I called today Pizza Hut and ordered to large vegetarian pizza from Baulkham Hills Pizza hut in Sydney over the phone and the lady asked if I would like to have a garlic bread and a drink bottle for $4 and I said yes. I went to the Baulkham Hills Pizza Hut which is local to where I live where the Piza (large) has always been $7.95 each extra $2 for the hallopenos which comes to a total of $23.90 but they asked me to pay $29.90 which did not make any sense as outside on thei shop was wriiten in bold letters large Pizza for $7.95 and they told me it would not apply as I have ordered a meal which amoutns to that amount. The manager also said the same thing due to which I left the store without the pizza and went away with out my dinner.

I felt the store has not been fair to me.

Vijay Arcot

Pizza Hut. International brand name, regardless of young and old and all races. Pizza Hut restaurants will always made landmarks and meeting place when friends and families go shopping. Although bills of dining at Pizza Hut usually rated as higher end, we still like to come once or twice in a month. Here, I felt that. We are paying higher priced food, we pay government tax and also customer service tax. Consumers are paying 3 bills for 1 order of food. Don't you agree that we deserve much much professional services. I would quote the interior decoration of Pizza Hut in Bintang Mega Mall, Miri is excellent. However, I have 2 BUTS and now I like to voice out my disatisfaction. 1st BUT. Air condition is usually warm, I still can accept. 2nd BUT. Customer Service. I would quote minus 5 (-5) for Pizza Hut Bintang Mega Mall (Miri), if -5 Worst ---- to 5 Excellent. Many of them are RUDE, I doubt do they pay attention during the customer service training that they attended ? We were seated more than 5 minutes, left alone. No one hand us the Menus. My 10 year old son called out " Excuse Me " to your waiter & waitress. Yet, everyone there just ignored him, because is just a kid calling. Again, my son cried out this time a little louder. Then one of the waitress heard, and gave him and us a very stressful look. She then handed over the menus to us without greeting but very unhappy looking faces and took our orders. We had experienced once sometime back, however we just forgive and still come back. This time, lots of vacant seats but all occupied tables from previous customers. We were seated more than 10 minutes this time and non of your waiter or waitress border to serve, greet or even clean up our table nor other tables in the restaurant. This time, I felt that Pizza Hut is just not for me today. I decided to bring my family out instead. We stood up, walked out and your staff just busy chatting and never border the escape of fishes in Pizza Hut's net. I am very dissapointed and lost confident in Pizza Hut, Bintang Mega Mall (Miri). The ATTITUDE there is "WORST". Don't forget, we are customers, we pay our foods and we pay your bills. Take care. From: Lee WeiLiang, [protected]@yahoo.com.

salam..
saya da order pizza hut dgn add on 3 soup, tetapi saya mendapati saya mendapat cleslaw 3, dgn alasan dorang mengatakan gas sudah hbs, jd diorang tukar ke cleslow tu..slps itu saya tel semula mahukan soup jg..mereka kata
akan hantar semula soup itu slps soup itu siap masak ...tetapi dlm 2 - 3 jam saya tunggu xde sebarang tindakan pun..sehingga jam 12mlm saya try tel bertanyakan status mcmn..diorang ckp dh closing and budak delvry dh balik rumah..dorang ckp akan hantr semula soup itu pada esokkan hr.dorang offer saya soup yg last untuk saya.saya memang tak mahu.saya betul2 tak puas hati dengan servisnya kerana tiada sebarang respon pun, sekurang2nya tel la bagitahu...kalau tidak boleh hantar semula katakan tak boleh...

We ordered a pizza and 2 days later I noticed my card was charged a 4.00 tip so I called the store and told them someone charged my card. He called me a liar and said his employees don't steal, but to shut me up he will return my 4 dollars. An hour later the General Manager came to my home yelling at me about how I wrote the tip on the receipt when i clearly didn't because we had the tip in cash and argued with me about how I just want my tip back at my front door! Telling me I am the liar not his employee and screaming at me as he is walking up the street to his car. Unbelievable! I will never order from pizza hut again! EVER!