Pick n Payvery late delivery of goods

I ordered the monthly order for the company for delivery on the 1 october. I paid r90.00 for the delivery slot of between 11h00 and 1200. When there was still no delivery at 12h30 I phoned pick n pay and was told there was a problem with their systems. They couldn't advise when the order would be delivered. After another couple of phone calls to them and still not receiving any positive response the order eventually came at 16h45. This time slop had a cost of r60.00. I phoned pick n pay to request a credit for the r30 difference but was told they don't do this!! Basically, I just have to accept that although I paid the highest delivery cost the delivery is at pick n pay's discretion!!! Not very good business practice pick n pay - you have now just lost a customer. Just in case someone is interested in this complaint - my contact details are [protected].

Liz russell

Oct 02, 2019

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