Online shopping
I am still awaiting order #0025463395, which was supposed to be delivered on friday, 2 april 2020 (please note I placed this order 7 days ago) after the store manager assured me that my order will be delivered first thing on saturday, 3 april 2020, it is now 11 am and I am still awaiting my order, yet you had no problem deducting the full amount out of my account on wednesday, 1 april 2020, please respond to this email, otherwise you leave me no alternative than to report you to the consumer board. Your staff at hemmingways mall have put the phone down in my ear. Excellent customer service! Well done pick 'n pay!
Do not answer emails sent to them for answers
We have been sending them emails about a non-compliant electrical product which Pick n Pay is selling and they do not reply
Service
I have a voucher from an international manufacturer for replacement of faulty product. At the checkout this voucher caused a problem involving 5 staff members for about 20 min. Eventually one of the supervisors said that this is not a voucher bespite the word being in big bold letters, to be honest the staff were making little to no effort to assist. In frustration I left my entire shop and went to another retailer. PnP spend some time to train your staff.
becks non alcoholic beer
pick n pay has advertised beck beer for 49.99 and cannot keep to their advertising
AIM 9 Fin Heater
I bought heater and was within the warranty i brougth it back 19/06/2019 because it gets warm but doesnt distribute heat, it was taken for repairs since then ive been driving to the store to follow up and get refeered to the manager named Thabo who promised to call me back everytime and never does, its almost a year i took in my heater and still waiting with no update/feedback of whats causing the delay
Teller
I was given a bad attitude by a teller at till No 5 her name is Lebohang around 11h39 these morning. I asked her give me a something to wipe before I can put the stuff (clothes) that I was paying she said rudely I'm busy can't you see. After when she cleaned with disinfectant while cleaning she complained to the packer that I'm ruining her nice nails with...
Read full review of Pick n Payclothing
Not a complaint: I would liek to firstly, commend pick n pay for the amazing clothing range that they keep especially in the kids department as well as the value for money options. I do however, want to enquire as to why the lay-bye option isnt available at pick n pay clothing. With the current economic state and having to budget all the time. I would like...
Read full review of Pick n Pay and 3 commentsCashBack/Withdrawals
The service at this Pick 'n Pay is pathetic. Whenever a customer wants to a withdrawal or cashback at the cashiers, we get told, they don't have money, and when we ask, to please ask their colleague or manager, they get an attitude. This morning I was told by the store manager, Teboho, they don't have money because they loaded the Capitec ATM, and I can...
Read full review of Pick n PayTwo dresses
Over the last year I purchased two lovely dresses from Pick n Pay Clothing in Port Elizabeth. See photo below. They are of a very loose cut, as that is what suits me. I was very pleased with both of them. The older one, navy, shrank badly in the length at the first cold water hand wash. I bought navy lace to lengthen it, and was satisfied. After the second...
customer service at cashiering points
Poor cashiering service Wednesday 29 January 2020 between 17:00 - 18:00 Till No 11 . The interaction to us the client doesn't exist. Cashiers throughout the store are more interested in communicating in their mother tongue with one another ( cashier to cashier and/or packer ) and ignore us the client completely. This happens every Wednesday afternoon. I would like to suggest management and their trainer/s visit the stores at Willobridge and De Ville Centre to experience proper customer service. I get the idea management at the large corporate stores are scared of the Unions.
total lack of assistance or concern
Whilst shopping at the supermarket as a result of an unmarked portruding metal object I had a bad fall and was given absolutely no assistance from staff or management none of whom were according to my telephone calls were available although it happened during the presumed busiest time of the year in December. In the process of contacting the manager and...
product brand strips, nuggets and pies
Few weeks ago I bought the new Pick & Pay brand chicken strips, nuggets and pies. It was absolutely horrible. The pies would not even rise in the oven same with the strips and nuggets. I dont know why it was changed to Pick & Pay brand but it not nice at all especially the pies. I bought six of them in frozen box but had to throw them away. I spend over...
Read full review of Pick n Paysport crinkle trolley b/pack
Bought trolley b/pack @cost of R499. 00 on the 16 January 2020. On the 20 Jan 2020 I Stop by store customer care desk to log complain as one of the loops /strap teared, was informed that the store can't replace it by Section supervisor. I further requested that they should provide me with the contact details of supplier as thought product item does not...
service
Today I went to PNP to get some rolls. When I got there it was rather busy. This young lady who is always smiling and very helpful was there. Too my horror her supervisor named Nozuku (had her name tag on her back for some odd reason) was just standing there packing rolls or whatever. She refused to acknowledge our presence. It was up to 6 of us standing...
Read full review of Pick n Paycooked food
Good day, yesterday (16 January 2020) me and my colleague we bought Mohodi(meat) for lunch as we normal buy our food there. we didnt have anything before our lunch and after. Both of us, we didnt slap because of running stomach. This mornig on the 17 January 2020 we went to the shop to complaint. But what worries us its that they dont seems to care. They're...
Read full review of Pick n Pay and 1 commentreturn policy for clothing
On the 7th January 2020 I bought R1438.53 of clothing from PnP clothing in Hillcrest. I took the items home to try on and on the 14th January 2020 I returned R1040 of the items. I had mislaid the slip. They refused to refund me despite the fact that the items still had all the tags on and they could check on my Smartshopper card that in fact I had bought...
Read full review of Pick n Pay and 1 commenteskort rotten polony
I bought eskort polony from Pick n pay-G-bay on either the 6th of Jan 2020. The polony made me sick and I had a running tummy and started vomitting all evening.The next day I called Pick n Pay customer care and notified the agent with regards to what had happened.i said if sickness persists I will go to the doctor.I went to the chemist and got meds.I went...
rotten rolls
Good day The manager Alfred refused to exchange the rotten food due to the fact that I didn't have a slip but he confided me in a very rude manner and I was very appalled at the service I ended up telling him that im a fellow customer he does not have the right to shouted at but he continued him and his fellow colleague. I then left and came back with the...
smart shopper offline, and no management assistance
On Sat 2019/12/21 I was at Hypermarket Brackenfell, doing my Christmas Shopping, a lot At the till I gave my P&P Smart Shopper, to pay for my groceries, and was immediately informed offline, I requested assistance from Management, that stood around and was talking to each other, just responded, OFFLINE I were embarrassed before all public, standing behind...
Read full review of Pick n Payrude and gossiping staff # oratile
Good day Just went to pick n pay to buy sugar and Rama, at the pay point there was 3 ladies 1 cashier and 2 standing there, Tebogo was the cashier and Oratile and the other lady buy chatting as I approached Oratile said swikiri (sugar) and the others laughed, as I pay the other lady wanted to pack my things and I said I don't need a plastic and Oratile...
Read full review of Pick n Pay and 1 commentAbout Pick n Pay
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Pick n Pay Contacts
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Pick n Pay phone numbers+27 800 112 288+27 800 112 288Click up if you have successfully reached Pick n Pay by calling +27 800 112 288 phone number 37 37 users reported that they have successfully reached Pick n Pay by calling +27 800 112 288 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number 35 35 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number3%Confidence scoreCustomer Care+27 860 303 030+27 860 303 030Click up if you have successfully reached Pick n Pay by calling +27 860 303 030 phone number 8 8 users reported that they have successfully reached Pick n Pay by calling +27 860 303 030 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number 20 20 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 860 303 030 phone numberOnline Shopping Help
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Pick n Pay emailscustomercare@pnp.co.za100%Confidence score: 100%Support
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Pick n Pay address101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa
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Pick n Pay social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 30, 2025
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