Pick n Pay
reviews and complaints

Please see following list:
1. Store is not clean; even after revamp.
2. When you come back after a few days the clothing shelves still look the same untidy way.
3. The same plastic, etc is still laying on the floor.
4 . The staff is still sitting in random places either on their phones or having personal conversations.
5. The customers are still in long lines with only a few tillpoints open.
6. Staff are not helpful and friendly.

We are a small business spending approximately R6000 per week at this store.

I have submittted a complaint before. I have phoned in before and nothing has changed.

Dear Mr Harry Makubhela (manager - Pick a Pay Savannah
If possible, when you see the store is busy, kindly get out of your chair and your office and assist where needed. I do not think that only three open paypoints is sufficient to help all customers (plus, might i ad, two of them seems to be in need of training.) I promise you it is not a nice experience when everyone around are complaining about the bad service, and the manager is nowhere to be seen. I have been waiting for more than 30 minutes, while the till operator was busy with one client only, having a conversation without doing her job... there were 5 people in front of me, waiting to pay. The other two cues were just as bad. I eventually left my shopping and went to checkers, where i received service.

I purchased R1 000 electricity at Pick n Pay. How come I receive 130 units less than when purchasing through on line banking. Please respond otherwise I will post on social media.
We were advised by the municipality that the cost of electricity would be the same no matter where it was purchased. I received 621 units with on line banking and only 489 when purchasing at Pick n Pay. This is a rip off.

On Sunday 5th August 2019

How pathetic!
I went to Brackenfell Hyper to get my vegetables ( R100 for 4)
They only had onions & patatoes in stock !
I then decided to go to Glen Garry. Where I only found 3 of my items. The green peppers that I was looking for OUT OF STOCK!
Calvyne that assisted me thought out of the box and said: we can weight you green peppers so you can qualify for the offer.The lady at customer service told him I need to come back when there is stock available!.
Sorry, I'm not going to drive up and down for my green peppers that Pick n Pay was supposed to have in stock! Im not running a promotion PICK N PAY IS RUNNING A PROMOTION R100 FOR 4.
I took my 3 items of vegetables.And yet again I paid full price for everything. After I asked the till operator what is her name and she refused to give it to me. ZINGISWA written on the till stop.
Monday 07th August
Brackenfell Hyper phoned me.
I don't understand why would Brackenfell Hyper phone me and apologize. Try to fix something that Glen Garry did wrong!
I'm utter disgust with the service I received yesterday and on top of it I had to pay full price for my special. Please educate your staff

I was there on Saturday, 3rd August. Stood at the Kitchen Counter waiting for someone to help with service. There was an elderly gentleman in front of me that had been waiting for a while. There was a lady helping by the cold meats but she was so busy that she was not able to come to assist us. I then went to the front of the store to ask to speak to the Manager and one of the ladies that was packing asked if she could help, I then explained the problem and she pointed to a gentleman that was standing by the tills telling me that he is working in that section. I spoke to him and he was rude and said he was helping a customer that was nowhere in sight, he told me to go back and he would come through now, which never happened. The lady by the cold meats eventually helped us.
At the end of my shopping i asked to speak to the Manager, they eventually called her when they realised i was not going to go away.
i spoke to the Manager and she tried to make excuses for the staff member.
The sad truth is that the staff members forget that it is the customers that pay their salaries.
I will never use that store again and i will make sure my friends and family members wont either.
i will be putting this on hello peter as well and on fb

Visited the pnp at Foresthill mall on 1 August 2019. Firstly no one available to serve you at the Delhi section, went back to kind someone cleaning and asked us to wait as she will find the person. Well we were not going to wait longer.

Cashiers extremely slow, more talking done with shoppers irrespective of how long the queues are.

I definitely won't visit pnp again and will surely convey this experience to family, friends and work colleagues.

I reside very close to PnP Klipkop. I have constantly complained to the staff over incorrect product labels and nothing gets done about it. They blame the merchandiser and I corrected them and stated it may be the duty of the merchandiser, however, the Manager is there to see that it is done. This morning, I went in for a few things and amongst others was butter. In the fridge was stacks of Mooi River butter but no price. I spoke to someone and got some stupid reply so just left. I the phoned on 0219311352 and some person who identified herself as security answered the phone, could not understand English so had no clue what I was on about.
You need to send someone there to check this store and get these things corrected as I currently, after many years, find Spar to be more efficient.
Check my smart shopper history [protected]?

On 24 of July I was paying at the x press till. I was standing in the Que and went to the next tlll. A lady went in before me and I did say to the cashier (Puseletho Mojapane) that I was before the lady and she must also stand in the Que to be help. Puseletho say the lady did forget to draw money. But the lady did already pay for her shopping and went away and then return back and there was already a other client who was been helped.

The worst of my experience is that the cashier did refuse to speak English or Afrikaans. I did ask for the manager to be called. I did say to the cashier out of respect I speak English what is a langue every body understand. What she replied it is her right to speak her home langue. I did tell her I don t understand her langue and will she pls speak English.

Even when the manageress Sandra arrive at the the till she did ask the lady three times to speak English so that we can resolve the problem the cashier refuse and say it is her right to speak her home language.

What did make everything more embarrassing for me that more of the staff did come and stand around the till and start talking in there language.

I did ask the manageress to pls ask them to go away because why did they come and also stand at the till?

After the cashier did keep on refusing to speak in English the manageress did ask her to close her till and follow us to resolve the issue.

The manageress Sandra was very professional and I want to thank her for handling the situation so well. Even after the cashier did not evan show respect in front of a customer to her.

If it is Pick a Pay policy (what I did ask the cashier as well after she continue to say it is her right tot speak her language in work hours will she is helping a customer)

What will our customers do what does not understand a third language?

I always did think Pick a Pay language is for every one.

-28 july 2019
-ntando radebe

-the supervisor was so rude to me when I told him the line was slow and that I had to go to work...he didn't address himself in a professional manner to me when he kicked me out of the line because am a minor...can action be taken against this specific person(he was wearing reading glasses) who was conducting the queue line.

-a written warning will be appreciated.can u send proof to my email address..
ntando.[protected]@gmail.com

I made a payment for dstv at pick n payment, l gave the cashier my correct details and ID number, she made a payment to the wrong account. I gave her details as written below.
Acc number [protected]
Name Lucky Velaphi Mkhwanazi
ID [protected]
Payment was made to another Mkhwanazi. Please help.
See attached receipt
Contact me on [protected]@gmail.com

I have called pick n pay customer care on numerous occasions, I cannot seem to get any assistance. I have been searching for socks for my 2 year old for almost 6 months. I have been to various branches, they cannot tell me when they will receive stock. I need those pack of 5 socks with the little rubber non slips spots in the bottom. I have checked Fourways Crossing, Lonehill Shopping Centre and Mall of Africa I even checked the Bluff store in durban. Please help me, it's frustrating . My son needs socks it's winter

Good day to you

I was in the cape Gate branch on the 24th of July at 17:28, to do a return in store. I was standing at the cash desk for 5 minutes waiting on someone to assist me.
I saw a lady busy hanging clothes up n asked her if she worked in the store and if so, could she possibly assist me.
She rolled her eyes and immediately portrayed an attitude of annoyance towards me. I kept myself calm and didn't say anything, hoping that the situation would improve.
The lady never greeted me, didn't ask me for my receipt, method of payment, why I'm returning the items, if she could assist in looking for the correct sizes that I needed, nothing.
I'm currently in retail myself, and has been in clothing for the past 14 years. A retail manager of a 3000 sqm store in Tyger Valley. At a very well-known brand across the country. And excellent customer service is what we strive for daily.
The behavior of Emlynn Jacobs (cashier) and supervisor Eden Essua did not amuse me at all. Eden did not even make an effort to greet or make eye contact with me. I left the store upset and disgusted.
This experience will definitely leave me thinking twice about returning to this branch, I was hoping to get much better customer service in this branch than at Tyger Valley, because at Tyger Valley it's even worse.

Kind Regards
Angelique Mapolie
[protected]

On 20 July 2019, I bought a tray of '18 Eggs for Africa' brand and 6 were rotten. The outlet was Willowbridge Mall, Carl Cronje Drive. The eggs were packaged by Windmeul Eierboere(Edms) Bph (Pty) Ltd, Malmesbury Road, Noodender-Paarl.

I am requesting for a refund or replacement of the eggs. I could not carry the rotten eggs back to the store for health reasons as the stench was unbearable. I am not sure if the remaining 8 eggs are ok or not.

The barcode on the packaging is: 6 002569 000358

My details are:
Elizabeth: [protected]@gmail.com

We visit the Tygervalley store every Wednesday late afternoon and last Wednesday again at approx 18:00 . We experienced a major deterioration in the service from the Cashiers. We were completely ignored ( no eye contact ) despite the fact that she rung up our purchses. The Cashier and the packer did not for one moment stop chatting to one another on the top of their voice in their mother tong Xhosa. They never for one moment ran out of conversation. The till next door no 7 was exactly going the same way. It appears that we your customer doesn't exist. I am sorry to report that customer service/interaction doesn't exist. Most clients just happens to tolerate the situation too scared to complain.

Good Afternoon,

I trust this email finds you well.

When the screen on the till said congratulations you have won. It was shocking and everyone turns to look, I did see your adds and newsletters about this promotion but didn't really bother as I didn't think we would win. Well today we did and guess how much... a BIG WHOLE ONE CENT.

I'm not writing this because I want to win or wanted to win but why would you do that to people get them excited and drop them a whole one cent later. I think you should remove that whole one cent from your promotion as it is really disheartening and embarrassing. You spoilt our afternoon as we didn't expect anything and then couldn't understand why would pick n pay do something like that. Even the manager and assistant apologised to us cos they felt embarrassed.

Thank you for your one cent and for our embarrassing moment. I have lost all respect for Pick n Pay and maybe even my business as well!

Regards
Lynton and Priya

I was in Pick n Pay Westgate mall Yesterday trying to make a grocery purchase of about R 663, 00 with my RCS card the cashier by the name of Maphefo called a supervisor for verification of both my ID and RCS card, the supervisor refused to assist me based on my ID looks old and having sellotape on it. Then i asked her to call RCS just for my information verification on my account as I used the ID for quiet a long time without having a problem with it but she refused saying I should go and do a new ID cause it looks like I wanna do fraud with it, that is when I left the store without my Grocery. Then I went to Checkers Hyper to make purchase of the same amount of grocery and i was assisted without anyone complaining about my ID book, all they did was calling RCS group then I was interviewed on a phone without any one telling me i look like i want to commit fraud and i was extremely happy with a service at Checkers. I was so disappointed with the service i received in Pick n Pay as I never receive such treatment in my life, the supervisor judged me because of my scar on my nose and refused everything i was asking. I even asked her why I make purchase in other Pick n Pay Stores without hustle and she said not all Pick n Pays operate the same. The supervisor was so unprofessional and extremely rude, she really need some training on customer service and how to handle customers' complains. Now I lost an opportunity of earning smart shoppers points on my card.
FULL NAMES: KOKETSO REUBEN RAMOHLOA
CONTACT : [protected]
ADDRESS : 3818 LAKESIDE PROPER MAFATSANA

Good day

I am a smart shopper account holder and i have send 209.90 to transfer money and the code was sms to my cell number several times
and when i want to draw the cash it say error '' 110206 Tymecode already used'' i tried different till points and same thing happens

i spoken to happy at the call centre and he never gave my any update and all he say my funds is availible in my account so then why cant i get my money back

they say they unable to give a different tym code so how do i get my R 200 .000
i have been patient for 2 weeks now and still cannot get my 200

this is my money and does not belong to pick n pay

Abdul Hartley
smart shopper card number:[protected]
Customer Careline Ref number: 93738
my ID no:[protected]

Good day

I have a complain about the poor service that I got here in the pick n pay clothing irene mall, I saw a jacket on sale items and the price said R36 marked in red marker so i wanted to pay for the jacket and at tills the said a different price but i saw it at that price of R36 and the consumer right act says the price you see is the price you pay. And the assistance manager by the name of Bennie refused to sell me that item.