Pick n Pay

Time was between 10.30am and 11.30 am Sunday 09 October 2022 I'm so disappointed by the service rendered today. Earlier this morning I went to pick n pay store #Ermelo.. to buy bread and I was on the phone the moment I walked in store until the service desk and when on the service desk after handing over the item wanted to buy I ended up waiting for about 2 minutes with no communication from the cashier until 8 asked what was going on because the speed point wasn't showing anything I ended up trying to access the speed point myself because the cashier wasn't saying anything and I couldn't drop the phone due to the nature of the call after I asked what was going on that's when the cashier told me she was waiting for me to finish the call so she can tell me so I asked do I have to drop the call for her to assist me paying the item because I was able to give her my bread while on the phone that's when we started fighting because of the attitude I got from her and the packer with the other service desk supporting them. I speak tsonga but tried to communicate in English to accommodate everyone and I have been harassed instead they used Zulu knowing I do not understand the language and the packer ended up saying something a vulgar language "khuluma masipa" I don't know if it's the correct word that got me angry and she told me she's fed up with me. The supervisor walked in with a new speed up and didnt even wanna try to resolve the issue I also didnt even involved her I took out my card and oay and walk away half way I turned back because of anger I wnt back to request the store manager. The gentleman showed up and listen to my story and took me to the office where I met the senior manager. I then explained the situation but I was surprised see that he wasnt even interested in resolving the issue which got me angry I just asked me to give him hthe till no which I did #Till no 7 instead after giving him the till number he just told to go that he will resolve the issue so I was concerned and decided to ask how I will receive the feedback which I thought it was the best thing for me to do thats when he 'took my details after me asking him asking him to take my details. Me forcing him to give him feedback got me angry as after taking my details told me straight to go. We then exchanged words out of frustration and ended up requesting them to play the recording which will justify my statement which he refused and told me his system is down so there's nothing he can do which clearly shows that we are not safe in your store as someone can stab you and get away with it with nothing to trace as your cameras won't be working because of your system being down. He then finally call the other manager and the cashier and pack after minutes of talking with him. The moment they walked in the office I knew the other manager was with them because even her didn't even try to resolve the issue they denied that they were shouting with me with the other team and told me "u khuluma ma sipa" and their fed up with me. All that was denied and I then asked them to play the video and the recording as I was sure they won't agree and management will always support them so the best way was to play the video that's when I was told they can't play the video.. I am really really angry and I do not like the service I got today because the way things happen makes us lose confidence in us, just because I wasn't in a suit does that mean I don't deserve to be heard, the way the handled the issues tells me "if you wearing work suits and dirty no matter the situation they won't even try to resolve the issue just by judging the background" I hate the fact that I have to take this further as I wasn't satisfied and I know not all time you will get the outcome I am expecting but I blame my background because if I was in a suit with Benz car key my situation would have been heard but my background made both the floor team and the manager not to even try or to apologize for what happened

Hi picknpay family store management !

I'm Alfred m. your regular customer reside in brackenfel for 19 years,but today I'm totally disappointed about the misbehaviour of your security officer in the parking area around 7 pm last night while I was reversing my car, a person next to me decided to reverse as well he was on my left side both of us was facing old Paarl road direction in a open parking the guy next to me was reating crazier,he didn't want to give me space he was hoting like a made person finally he decided to come over to me and I tell the guy to relax he must give me space to go,indeed the guy was cool he left inside of his car while I was busy the security guard approach me started to shout at me in a bad way, he call me "heeii youu move yourr thing around here: we had a big argument with a security I drove around the entrance I parkthere and I come back to confront the guy to know why he shout at me in front of my wife and probleme was between the two picknpay customers,what'sis the security duty in such issue? It's was my first time to see that person around we supporting the organization no matter small contributions of items we are buying must be valued and we deserved at least dignity and respect as a customer,please put the people that will bring 1+in your organization thankyou

To whom it may concern,

As a loyal PnP customer i am finally writing in to express my concerns and disappointment within my whole shopping experience at your stores over the past 4 months. I have seen such a HUGE reduction in the quality of service, general assistance maintenance of malfunctioning equiptment.

Just to name a few, trying to locate a staff member in within the V&A Waterfront store is like finding a needle in a haystack, you can walk around for in excess of 10 mins and not pass one store assistant.

The PnP in Green Point Argum centre, the conveyor belt systems at the cash registers have been out of service now for over 3 months. How can something as CRUCIAL as a conveyor system, be overlooked and disregarded, for this is a critical aspect of a consumers shopping experience and one of the last impressions, prior to departing the store.

No longer accepting a digital version of the Smartshopper card to me just seems ridiculous, as all other Grocery stores are moving forward, understanding that consumers no longer wish to carry cards and yet PnP seems to be going backwards by outlawing the use of the digital cards.

I just could not tell you the last time i left Pick n Pay, with a cheerful smile on my face and happy, with the shopping experience.

Hello

I would like to share with you the disgusting service I have received from Pick n Pay Clothing to date.

On the 31st August 2022 I placed an online clothing order and paid for it, was to receive the order in 3-5 working days. By the 8th September 2022 I did not receive a delivery. Contacted customer care who said they would investigate and was given the tracking number with the courier. Contacted customer service again on the 12th September 2022 to be told that the courier company has lost the package. So I requested a refund. today is the 29th September 2022 after 101 calls to the Pick n Pay customer car line, calls keep cutting the clothing online option does not work, the customer care consultant cannot get a hold of a manager or someone from the clothing department to attend to the matter.

NO REFUND

NO COMMUNICATION

NO ORDER

Spoke to Adrian Monday 03/10/2022 who was to email me contact details and the status of the refund

Thursday 06/10/2022

No Contact

No Refund

No Merchandise

Utterly frustrated

I am customer complning about Xoliswa manager who work in tablebay mall she abusing me on my work plc about the prmblm or mistake made by her staff bcz I go to buy on 30 of September in liquor store in table bay so I credited my empty as usual and I ask the one who was helping me 3 time homuch I am mush pay and sh tell the amount and I pay the amount she tell me to pay and I took my thing and go so now there cashier MD a mistek thy come to and abuse me like I am the one who mk a mistake and accuse me to my work plc and threthen me I gonna loos my job and I am nt happy about that my number [protected]

Cashier was rude.

She was buys having a conversation with her colleagues during a refund that was in progress yet I'm in the line to pay nd go back to work... Then I told her I'm at work while your having a conversation. She responded wit a attitude... Then I went to the management but still I couldn't get help cause he was on the fone so I thought I should write to the head office once for help...

Good Morning

I would like to cancel my order (Order Number: [protected]) and get my money back because it has been 2 days that I have not received my order which was supposed to arrive on Tuesday. I currently do not have groceries due to this incompetence. I placed this order online thinking it's a convenient service but I guess I was wrong! I will not be using this platform again. Please send me my money back and keep your groceries!

Yesterday (24/09/2022) i made an order around 3pm and the delivery time was scheduled for 5pm..so i contacted the customer Centre to cancel the order since the delivery time was not suitable for me, the customer Centre instructed that I turn the driver back to the store with the order so I can be able to get my refund. The driver turned back and another driver came back with the same order around 7pm and i explained to him that the order was canceled but he complained about his time and money wasted. The driver turned back with the order and a few minutes later i received an email stating that the order has been delivered to me, i made countless calls and up to date i haven't received any response from the support team /shop with regards to my refund and order. Please assist me with this matter

I went to pick n pay clothing in Vaal Mall on the 12th of September 2022 around 10:00

Thembi the store manager she was the only one apparently who have the access to override the exchange and she just passed us on the que while she see that we are there to do an exchange and went to receive stock.

we waited with the person who was assisting us for a while until i get bored and asked what's the problem and why am i waiting soo long to just do an exchange, then i was told that the person who need to override is receiving stock. i was so shocked that only one person can do the override then i decided to go. when i went back again i was told that she is now on tea break, i have to come back again.

The service i got was bad i think they need to improve there service the is no way that if a person need to an exchange she have to struggle like that. why the is only one person who can override the exchange only, what happens if she goes to the ladies then every one has to wait for her.

I placed an order in August 2022 and some items which were out of stock where not indicated on the pick n pay asap app , so I was charged for out of stock items. I then went on the asap app to check their new withdrawal option which I did as per the apps instructions and was requested to submit my bank details which I did but to date, no funds are reflected in my bank account. Pick n pay response is a blatant 'app shows you made a withdrawal' . They are simply choosing not to look into the real issue that my funds are not paid back into my bank account since 30 August 2022. I Will delete the stupid app and move to checkers app because I never struggle to get my money back and I have an option to cancel the order on the checker's app unlike pick n pay asap app . I want my money back Pick n Pay!

i was at Brackenfell hyper this morning to purchase specials.

Firstly there was no stock on the shelfs. We enquired by floor staff which called the supervisor who said to me the special ended on Sunday.

We even showed the person the advertisement pamphlet with the special advertised and he persisted the special was not valid and ended sunday

2 for R100 (2x6pack 300ml sodas)

i have just been to Glen garry pick n pay and guess what i found the same special the incompetent lazy staff at the brackenfell store just told me is not valid.

I am beyond fuming! a waste of my time! a waste of my petrol! and the best of it all it is not the first time with the brackenfell hyper store. The previous occasion there was a soda special it was the exact same story.

I would like feedback as i am not going to leave this as i find this absolutely appalling. I would like to know how this is going to be rectified and how that same Supervisor is going to be disciplined.

My number [protected]

Email address [protected]@gmail.com

Date: Wednesday, 31 August 2022 @ 10h40

At the bakery counter I requested 1 loaf of Rye bread (of which 5 loaves were in the basket/shelf behind the counter - with several other bread products displayed on the same shelf) The assistant informed me the loaves are not for sale and freshly baked loaves will be available on a separate table in the store. She confirmed that the 5 loaves will eventually be 'thrown away'. Really! I was willing to pay for it! Then, I went to the 'display table' and took 1sour dough footlong size bun. Several bread products were displayed open with bags which the customer must use for his/her pick. No prices of any kind indicated the cost of any of those products. At the bakery counter, the bun was prized at the cost of R41.27 (for the 1 item) which is absolutely ridiculous! After a discussion with the store manager, she confirmed the shelf display process (of disposal) and pricing of the sour dough bun. As a customer, I find it unacceptable to find food (that is perishable) on 'display' not for sale and overprized items, absolute exploitation under the impression of non 'regular' products. Please, many people are starving of hunger and this store - according to their employees - through food 'away'?

My wife purchased clover mooi river butter at R49.99 over 3 transactions totalling 350 units on the 29/08/2022, my credit card was charged on the 30/08/2022, and collection was booked for the 31/08/2022, when i go there they tell me to cancel the order as they dont have the stock to which i replied that its not possible on the online platform as the cards have already been processed and also that i am fine waiting for the stock a few more days, i do not want to cancel the order anyway, they then make me wait for 45min to come and tell me that my cards have been refunded to which i still asked, what about my butter, i would like a rain check as you charged my card and had no limit, to which they then make me wait anouther 20min to offer me a raincheck of 4 units which is totally unacceptable and insulting after holding my money for more than 30hours and making me wait in the store for 1 hour.

It was on the 22 of August at about 09:30 when I was at a till, paying for the groceries I bought, I had to pack the grocery myself yet the packers were talking to the cashier about the noodles that were on special.

I asked to have one packet of them, to my surprise I was told they are finished as they shared them amongst themselves during work time.

I was shocked at their behavior, cause I believe that as the employees of Pick n Pay, they are there to serve us and as such, they cannot be buying at the same time with us or scramble for products with customers during office hours and neglect their duties.

I had to pay and pack my groceries, while the packers were just standing there and talking to the cashier that was serving me, about the specials available in the store.

We don't get such service in town but here at the so called black malls especially at Pick n Pay Jubilee mall, workers at like they are doing customers a favour and i did report to the manager and he said thev got the right to buy while they are on duty I was helped by Dimakatso Zobane cashier.

Today at pick n pay springsgate there was a special of pampers pants value pack and the sizes were not mentioned on the price at the shelves. When I got to the till then I was told about the sizes. Spoke to the manager by the name of Fatima and she told me that she will never fix that. And when I ask for the head office number she said she doesn't know it. How can a whole manager not know her head office number. She was rude refused to listen to my side of the story. And while talking to her now her whole team was there listening to her talk to me in that manner which was uncalled for. Is that how you train your managers to be rude to customers because as my consumer right the price I see is the price I pay. I would like to hear from you how you handle the issue. My email address is [protected]@gmail.com looking forward to hearing from you.

the above order to ASAP was placed on the 25th of July and after a number of calls and app queries the order was canceled and the money credited. On the 27th the amount was again debited off my account. Since then we have called, emailed, and emailed the app, over and over and over again.

And in all those 15 days of trying to get this resolved, NOT ONCE did that call center bother to make any effort to get this resolved. I email for an update I receive an email telling me is in progress - takes 10 working days and only today was I told they need a full bank statement and bank details. This is after they reversed it a previous time to the correct account.

How long does it take pick n pay to refund somebody? What must I do next, drive to their offices with my ID and bank card just to get my money back!

I bought cake on Wednesday the 10/08/2022 at eyethu mall orange farm the cake is not fresh at all the only fresh thing is cream... The spouge inside is not fresh you gonna make us sick I'm very disappointed. Phindile gumbi [protected]... If you can't keep your customers happy who will

Westonaria pick and pay only have 1 disabled parking and there is no assistance. Thos parking is used by non disabled people and there is no other parking available for a disabled. After numerous attempts with management they are still failing to come up with a sulution as before wheeeby there was a chain and security had to open. I am offended as I am spending hundreds and thousands ecery week here.

good day

I trust you well

I bought 3x packs of apples last Thursday, only to find the apples rotten inside. I am a loyal customer to Pick n pay. but I am honestly disappointed that you would sell us products that's are rotten considering the financial state that we in as a country. every rand has to take me a long way. I am 30km away from where I did my shopping, so its 60km to and from. I would've taken them back but I also had to consider the petrol waste to that i was not budgeted for

I bought them at Mall of the North.

I kindly ask that I get a rain check

I went to pick n pay clothing at polofields crossing on 15 july 2022 at 13h11 for a refund and didn’t like how they treated me. I came to the store to buy my items cash and now that I needed a refund they then tell me that I couldn’t get the refund in cash because there’s no money in store and that they could only put the money into a credit card. Who’s problem is it that they do not have cash? When I come with my cash to the store, they took it, but when I need the money back because I do not want the item anymore then I should get stressed. What if I needed the money urgently to go pick something at a different store? Does that mean that I need to wait 7 days to get the money back? The manager came out and heard my query and still kept quiet and allowed the cashier to treat me like that. I’m honestly not satisfied with this pick n pay clothing. I regret ever buying there now.