Pick n Pay review: vivi ceramic dish not supplied as per stamps collected 1

PnP ran a campaign, from 4 March to 4 August 2019, where every R100 spent, earned you a sticker that you would collect and then redeem for a Vivo ceramic dish. Pick n Pay ran out of the dish that was supplied for 70 stickers. We were told to write down our names and then they would contact us once they got the dishes in. I keep asking, but they have not yet been delivered. I targeted my shopping specifically to get this dish. They have offered me no other settlement (eg paying me the value of the dish; or supplying an alternate dish). I have also tried to phone their complaints line and after holding on, I get cut off ie no one answers. This has happened more than once.