Pick n Pay

Dear Sir/Madam

I would like to file a complaint in regards to the treatment I got from a staff worker in Pretoria Pick n pay in Equestria. Who spray people at the door yesterday in the afternoon. I was told very rudely so that I cant get in the short as I am wearing a scarf not a mask while some of the people pass by not wearing them properly but because of their skin color they were not treated with the disrespect I got. Being a responsible citizen I was wearing a scarf properly but the conduct while the supervisor was sitting watching us from a glass room was appauling.

I got to the pick n pay in Bellville Middestad at 18:15pm and was told the store closes at 18:00pm when it clearly states online and outside the store that it closes at 19:00pm. I'm very unhappy about this as I was at work and didn't have time to go buy food. When I asked for the manager I was advised that they were busy and was told that I need to call if I have a problem

on the 23 October 2020 I bought trainer size 5 and blue jegging I had a engagement party now my day was ruined only to realize that I had a torn jegging and its showing on my pictures I went to the store with the receipt I was helped but my pictures had to be done again I'm really not happy should you wish to contact me my cell number is [protected] or office number is [protected] my name is Tshepiso Faith Lelosa

04.11.2020 I went to the Galleria Mall Pick n Pay @18:45, when I got there the door was already closed but outside the shop it is written that the shop trades from 8am - 19:30. When I asked about this I was told they had to adjust trading hours because of covid-19, but there is no notice at the door that stipulates that.

Kindly address with the store manager, it either they change the trading hours written outside the shop or they do what is written at the door. As consumers we need to be kept informed.

Thank you

On Sunday the 1st of November, I went to pick n pay to buy few groceries and I asked for cash @ till of R1000, so they said their speed point is faulty, but they said its fine we can continue and do cash @ till. inserted my card, then pin after that it kept on loading up until it decline, I showed them my bank statement that the money was deducted, but the cashier said no on their side its shows declined, then she called her manager by the name of Betty, she was very unhelpful, telling me that there is nothing she can do about this I must wait for 48 hours and see if the money will reverse back to my account. To me this is not acceptable because I had a proof that the money has been debited from my account, I don't believe that such a big company as pick n pay could not reimburse my money on the spot. this is a huge inconvenience for me as customer, I always do my groceries @ pick n pay but after this incident I don't see myself going there ever again.

I went to my bank this morning and they said they won't be able to assist me, this is the bank's response

"We are unable to process your dispute. Please take it up with the merchant as we do not have chargeback rights on [protected]@Till transactions".

I need my money ASAP back to my account.

I went to the Bedfordview Center Pick n pay yesterday and noticed that the trolleys where not being cleaned as well as there where no wet wipes to wipe the handles of both the Baskets and trolleys. People where walking in without having their hands sanitized. The lady at the door did not seem to care at all.
Date : Saturday the 30th of October 2020
I think that stricter adherence to the rules should be carried out by the staff and management.

Well as a starter, even the number on this site for customer care has been changed, so pnp need to go on all their google search websites and put in the correct new number. This also goes for other contact details and in particular pnp melkbosstrand who have 3 different numbers for their liquor division, not of which take you to same (1 goes to clothing, the other to their blaauwberg branch and the last one take one into cyberspace and down a black hole).

Please note that your store in the Key West has the worst service that I have seen in a long time.
We spend on average of R5000 a week if not more as a family in your store.
Every time we get to the store, something else is either not working like the conveyer belts at the till points or the staff are so busy talking to each other, screaming over the amount of customers waiting to pay.
Today we tried to purchase cigarettes but once again nobody was at the cigarette counter. When complaining to the store manager, we were told that he has called the lady over the intercom and she will come to the counter with no other option of customer service. When the lady arrived at the counter we were told that it's late so that is why there is nobody to assist with cigarettes.
So nevertheless, we left without cigarettes and at this stage I would not recommend your store to anybody and I would really need something urgently before returning back to Pnp Key West or any Pick n Pay store for that matter!
I am extremely unhappy!

Pick n pay smartshopper rewards complaint bp petrol points not allocated.
Below shows in detail where I contacted pnp and explained that I could prove purchase but their system was off line.
A reward program should enhance the shopping experience not leave one feeling cheated that you drove out of your way to get petrol to be denied the reward.

O8/10/20
I have no record of a reply. Would you like me to take this complaint to the authorities?

Stephen m doherty
Financial consultancy services & kapiti broker group
Fais act license numbers 13845 & 13844
P.O. Box 2027 honeydew 2040 johannesburg. Telephone: 011-793-4871.
Cell 082-897-5299. Email: fcs@global.co.za efax 0866-890-499 — forwarded message — Subject: re: doherty sm pnp bp purchase 280820 ccf_10092020_090703. Pdf
Date: fri, 18 sep 2020 10:23:38 +0200
From: stephen m doherty

To: customercare@pnp.co.za

Your reply is both unacceptable and insulting. I sent you proof of purchase and my membership card and number. Obviously there is no slip as you system was off line!
I attached a copy of my credit card account as further proof for both times your system was offline when I bought the petrol goods from your preferred provider, bp. Please credit my account with the points due and confirm same.

Stephen m doherty
Financial consultancy services & kapiti broker group
Fais act license numbers 13845 & 13844
P.O. Box 2027 honeydew 2040 johannesburg. Telephone: 011-793-4871.
Cell 082-897-5299. Email: fcs@global.co.za efax 0866-890-499
On 17/09/2020 11:23, customercare@pnp.co.za wrote:
Good day stephen doherty,

Thank you for contacting us. We appreciate you taking the time to write to us.

Please note we have received your email and we will not be able to assist without the slip as the transaction is also not picking up on our side.
We apologize sincerely for the inconvenience caused.

We value you as a pick n pay customer and are committed to improve continually on our service levels.

Should you have any further questions or queries please feel free to give us a call on the number provided below.

We can be contacted during the following office hours.

Monday - saturday : 08:00 - 19:00
Sunday & public holidays : 09:00 - 17:00
Customer care line : 0860 30 30 30

Kind regards,
Pick n pay customer care
Customercare@pnp.co. Z

12/09/20

Sadly, the slip you require was not proffered as I was told the system was offline. What now?

Stephen m doherty
Financial consultancy services & kapiti broker group
Fais act license numbers 13845 & 13844
P.O. Box 2027 honeydew 2040 johannesburg. Telephone: 011-793-4871.
Cell 082-897-5299. Email: fcs@global.co.za efax 0866-890-499
On 12/09/2020 14:47, customercare@pnp.co.za wrote:
Good day stephen doherty,

Thank you for contacting us. We appreciate you taking the time to write to us.

Please note we have received your email and please may you send a copy of the bp declined/offline slip that shows the smart shopper card swiped with the error code, so we can escalate for the points to be loaded.

We apologize sincerely for the inconvenience caused.

We value you as a pick n pay customer and are committed to improve continually on our service levels.

Should you have any further questions or queries please feel free to give us a call on the number provided below.

We can be contacted during the following office hours.

Monday - saturday : 08:00 - 19:00
Sunday & public holidays : 09:00 - 17:00
Customer care line : 0800 11 22 88

Kind regards,
Pick n pay customer care
Customercare@pnp.co.za

10/09/20

Please add my points to my account as the system was offline when I bought petrol.
Thanks

Your message is ready to be sent with the following file or link attachments:
Doherty sm pnp bp purchase 280820 ccf_10092020_090703. Pdf

Note: to protect against computer viruses, e-mail programs may prevent sending or receiving certain types of file attachments. Check your e-mail security settings to determine how attachments are handled. — Stephen m doherty
Financial consultancy services & kapiti broker group
Fais act license numbers 13845 & 13844
P.O. Box 2027 honeydew 2040 johannesburg. Telephone: 011-793-4871.
Cell 082-897-5299. Email: fcs@global.co.za efax 0866-890-499

27/08/20
Please add my points to my account as the system was offline when I bought petrol this afternoon.
Thanks
Your message is ready to be sent with the following file or link attachments:
Doherty sm pnp bp purchase 270820 ccf_27082020_130136. Pdf

Note: to protect against computer viruses, e-mail programs may prevent sending or receiving certain types of file attachments. Check your e-mail security settings to determine how attachments are handled. — Stephen m doherty
Financial consultancy services & kapiti broker group
Fais act license numbers 13845 & 13844
P.O. Box 2027 honeydew 2040 johannesburg. Telephone: 011-793-4871.
Cell 082-897-5299. Email: fcs@global.co.za efax 0866-890-499

Dear Sir/Madam

On the 21/09/2020 I went to buy at picknpay Evaton Plaza [protected]) around 15:05 I was at the till to pay two Oros amongst other which were displayed on promotion as two for R60 when u buy original Oros but Ms.Thandiwe Kheswa (cashier) did not offer me special price as declared then line manager was called but she ask shop manager Mr. William to help instead of solving the problem to offer special to me like it was declared, he told them to hide the instore price tag and told me that he wont give me that special as I saw it with rude manner and he left me there refusing to give me his superiors contact when I requested so and told me that all matters end with him. Then I decided to call number on the receipt of which I was put form pillar to pillar till my airtime was exhausted without help. May I be paid my difference that I had paid which is R15.98 and discipline the manager which was so rude to me instead of solving the problem in a professional manner.

yours in anticipation
Ms. Pabala
[protected]

I went to pick n pay express kliprivier yesterday to buy chips when I got there the lady was serving someone else then I ordered after the gentleman I got there I ordered chips then the lady said okay, then another gentleman walked in then the lady served him before me I didn't say anything then walked in another guy, the lady served the other guy before me again which got me frustrated then walked out, I would like to know if chips don't take priority for you guys?

I bought an ice cream at pick npay in the 22/09/2020 @ 18H59 .on the 24 /09/2020 I opened it to find it was not in good condition .It was late already for me to go to the store .the next day which is 25th @ 17H15 i went to the store for an exchange .

I was helped by some guy who didn't have a name badge, who later called some lady and introduced her as the supervisor who also told me that she doesn't deal with frozen food.

I waited for a good 15min for someone to assist me of which Nonkululeko who is a Frozen merchandiser tried to help me but the manager by the name of Stanley to her not to exchange it, because I was suppose to bring it the following day not after 2day .

I have never felt sk humiliated and small in my life that I ended up just taking my slip and left the store .

Old doughnuts, this is my third time buying rubbish. I cannot be coming to the store everytime and expected to check the dates on food that is soppose to be fresh and find old baked food on the shelves.. And wen I complain am expected to stand up from my comfort zone and return the nonsense... This is unprofessional. U cannot put old baked food on shelves. Am tired of buying rubbish

Dear Pick n Pay,

I trust that this mail finds you well regardless of this unusual season that the whole world finds itself in.

Today, 14 Aug. is my special birthday.
I am a loyal Pick n Pay customer and has used a Smart shopper card since it's inception.

When I received the email below, I was excited that Pick n Pay acknowledges my loyalty and decided to send present me with a gift from Jamie Oliver Kitchen knives.
More so, I have been contemplating to buy some knives.

So I went to your Greenstone branch today, excited to receive my birthday gift.
I actually did not feeling like going anywhere today but had to go to Pick n Pay as the message stated that FREE "gift" must be redeemed before the 16 August 2020.

To my sad disappointment on my birthday, when I got to Pick n Pay Greenstone, I was told that I had to produce a card full of stamps in order to qualify.

What was painful about this was that the email received did not mention anything about me having to produce something in order to redeem the gift.
This made me feel embarrassed in front of other customers as the lady who attended to me was also not so friendly.
The desirable resolution is for Pick n Pay to present me with the Jamie Oliver Kitchen Knives as stated in their email.

Is this how Pick n Pay treat their loyal customers?
Please advise?

Yours Faithfully
Mrs Mapula Evelyn Ngwenya
Pick n Pay Loyalist.
[protected]

From: Mapula Ngwenya

Dear sir/madam
I hereby to lodge a complaint that has happened at pick n pay, wellington, cape. I went to shopping at as usual as reside in same complex pick n pay is located. I got a supprised whereby the security guy by the name abraham januarie came rushing in the aisle and claimed I must beremoved from the premises, I was shocked, then they started assaulting and strungled then handcuffed me and sent at back cages and they said I must wait for police to come and police came and apologize this behaviour, he claimed that he received an instruction senior security guard by name louw, I open the case of assault, howver I am banned to shop at pick n pay of which I dont mind to bother in their shop if they want black to shop there but I want to return my blood or restore my dignity but I am prepared to die if needs be!

On 29 July 2020 I went to the Tygervalley branch especially for the milo that was on special at two for R90 00. The cashier, namely Nomawabu mPono, refused to give it to me at the special price even though I presented the flier on which it was advertised. She said that she had to go by the price that showed up on the till. I refused to pay the normal price of R54 99 each and then proceeded to the Willow Bridge branch where I was in fact able to purchase it at the special price as advertised.

Kamogelo from pick n pay diepkloof square in soweto is misleading customers with information which is not true... Chatting to his colleague while leaving the queue long not informing the customers... When you approach him he is rude and tells lies... I informed the store manager dipuo who confirmed that kamogelo told me lies.

My name is gerhard dedekind and on the 11th of June I found that I lost my smart shopper card. I went to the local branch and they issued me with a new card. They told me to contact RCS to link my credit facility which I did. The consultant asked me to send my id and 3 signatures to the fraud department and I sent it on the 12th of June. I followed up on the 19th and the lady told me that she didn't receive anything and she hung up. I sent another 4 mails with my id and signatures. I sent an email to customer care on the 30th of July no response and yesterday still no response. It is the worst service I ever got. Can somebody help me please [protected]