Pick n Pay

Today the 22nd Dec 2020, I went to Pick n Pay Dobsonville to buy a case of savanna dry. As I was leaving the store with heavy case I was then manhandled for not providing proof of purchase to a security guard who blocked my path and manhandled me very badly. It left me with a sore neck, arms and arms. This was very embarrassing and not necessary at all especially because it was done in public and very inhumane manner.

Been trying to do online shopping, for a few days now.
The PnP site has this funky coding page, instead of the normal page where you do shopping.

I tried going onto their online shopping, on 2 different phones of mine (Samsung S8+ & S10+) and my brand new Gaming Laptop...nothing works.
Wish i could show you...
I do online shopping each and every month...its not like i dunno how.

I have actually now created a new profile, using a different name, surname and email address.

Once i logged in with it on the online shopping site mentioned in my first post, suddenly i can access the site/page.

But as soon as i logged out of that account and used my old account, then suddenly i get the "coding page" again...where you can't do or see anything on the PnP shopping page.

Uhm...i wonder why...?

Did PnP actually block me from doing online shopping with them?
My orders, i think are never less than R5, 000 a month!
Is it cuz their delivery services has been up to shaait and i complain each time...?
Cuz my daughter always have to help the 1 man they send to delivery R5, 000 + goods to be delivered to my Unit on the 3rd floor. She has to help him carry all the crates from the truck, up to my Unit on the third floor!

They expect 1 man to do all that and then i still need to count everything and double check, before he can go. And how long does that take?
I have much better things to do in that time!

They blocked me now cuz im a person that actually speak my mind and says when a company is taking you for a ride or want to fu#k you in the ear...

Looks like ill now have to get the Consumer Board involved.

Let's see...watch this space!

I'm so lucky to be a Computer Programmer in 2 languages...hahaha
So i can read it...

Even my phone number is blocked on the "Customer Care Line"...wow!

I went on saturday afternoon at about 12 am or 13:00 to purchase some emergency items for my baby, when I got there I was told that the store keeps babies milk at the office and I must request it at till, I bought the babies milk, wipes and some chocolates since I was in a hurry as my child needed the milk urgently, when I got home to prepare the milk, the can looked a bit different so I assumed the look had been changed so I prepared my child's milk to drink then as I put the can away I realized that the can did look different as it stood next to the empty can which we were about to throw away, can you believe that on inspection of the can, I found out that the milk had expired, basically you sold me expired milk which my son drank, how evil can your company be, I was in a hurry because we had some housework that we were busy with, so now I have to return the milk, but I cant because the family car was away by that time so how will I leave people at home who are working and two small children behind to return expired milk, I did call the store numerous times without success letting them know that they must come and pick up the milk since they caused the drama, the number rang continuously without an answer, I called a number that is linked to pnp liquor, it was a cell number by someone else who gave me that exact number that is not answered, I then sent an email to head office and no reply, I later received an email letting me know that they will assign someone to assist me till today, how incompetent are you, how careless can you be, I will report this matter further as I will not allow you to put my child's life in danger and his health at risk, I will be escalating this matter further until we have settled this issue in a way that appeases me and my child.

Pick n Pay in Matatiele is known to be crazy busy this time of the year and at 930am there are queues of shoppers wanting to pay and out of 9 tills, there are only 3 tills open. NOT ACCEPTABLE!

Not only is the service very poor, but the fruit and vegetable section is noticeably bare.. not even one green pepper in the shop, and when I asked the manager in charge, I get told...they are on theri way.
Management has been poor and it reflects on the stock in the shop and the attitude of the staff. Very very poorly run!

I'm very disappointed with the item and staff at Pick n Pay Bracken City. I Went to buy cold meat this morning and to my surprise, it was totally off, sticky and smelly so I took it upon myself to take it back but the staff was very unprofessional in handling the matter, they didn't even ask what was the matter, they didn't care to ask why I'm returning it. They just took it, they didn't even want to touch it and gave my money back. I'm very disappointed in the quality of food we are getting and how the staff handles themselves. I could've easily walked into the shop and made a scene but I chose not to and this is how they act. A simple apology and assuring or telling me that they'll check the rest of the cold meat is what I was expecting from them. They didn't bother at all. I can't imagine all those people that will buy it without knowing.

Good afternoon,

Recently I was given a PicknPay Gift card worth R5000.00.

I used the card on 2 occasions;

1. 10 November 2020 which left a balance of R4263.57.2. 7 December 2020 which left a balance of R2287.72

Unfortunately, yesterday I attempted to use the card at PicknPay Clothing, [protected]@Reds & today at the Lifestyle Centre, Centurion, Hypermarket.

At both stores I was told that there was no balance and that they were "offline".

Look forward to your response.

Robyn Andreka

Good day,
I purchased cold drink cans from Pick n Pay Eastdale in Pretoria East around end of October to around November 2020 for a wedding. Upon my discovery I noticed that the cold drinks had expired in November already. How is it possible that you buy cold drinks between October & November but have already expired? I went to management on the 9th of December but he was so arrogant and demanded a slip. Where must I get a slip from? Did I know that what I was buying then had expired? I demand an exchange for the expired cans as a matter of urgency. I am under the impression that those expired cans were sitting in a store room for some time and when there was a special then were then put on the shelves. I demand action against this store and its manager. There were no notices then that the goods displayed were about to expire.

On the 02nd of August 2019 I bought a Phillips iron at pick n pay hyper in wonderpark, on the 08 of November 2019 it stopped working, I took it bake to the shop, it was exchanged, again on the 08 October 2020 it stopped working and I took it back to the store and was taken in for repairs, and the lady by the name of Dineo promised me to get it after 2 weeks, and she told me not to call her she will call me, on the 3rd week I phoned the lady, she told me it's not back yet, it's 9 weeks now, without hearing anything from her, on the 2nd of December I sent an email to the customer care, no respond from them till today, please help me

Good day, I was at four (4) different pick and pay stores to buy a special and the store managers informed me that they did not get the special in as yet. I asked them for a raincheck, but they said the do not give rain checks for specials. I am now asking, I drove a long way for this special and could not find it. How can pick and pay advertise a special in all newspapers and flyers, but they cannot supply it. It is ridiculous. Can you assist me to get my hands on this special please? Thank you. Regards. Steven Jordaan
[protected], Strand.

I purchased a few bags of the 250 gram pick n pay brand frozen greens.
It is convenient for me as a single serving.
To my dismay I had to discard all of them, the smell was so bad and it was mushy and the green beans basically lost it bright green colour.
I am very unhappy with regard to this, my money wasted!

The details on the pack's is:
MNF: 20/09/2020 a2
Best before: 20/09/2021
NCP 012234/20 00:54

I purchased it from Pick 'N Pay, CNR Lennox & Sydney Street, Kimberley.

Went to Greenstone Hyper on Sunday no stock so was issued with a rain check. Phone Customer Service on Monday and the lady that assisted phoned around for me. Told me Boksburg hyper had that they had confirmed with a lady called Mpho. I called 4 times trying to get through to her with no joy, someone took my number and said she would phone me back, BUT she did not. I then asked my husband to go there on Tuesday morning to fetch as they had said they had stock. Wonders upon wonder no stock - no person by the name of mpho. (wasted time and petrol). I then phoned yesterday afternoon again to customer services and another lady helped me and said norwood hyper had in stock, she put me through to elliot who confirmed he had stock. My husband travelled there this morning only to find elliot had not listened to what I was asking for and did not have stock of the duplex study desk (after I explisitly told him what I was looking for. (more petrol and time wasted for nothing.) I believe my husband then spoke to a manager at norwood who said they would get stock for me from soweto (I wait in ernest to see if this transpires). To say the customer service of your branches is shocking is an understatement. Time, money, effort has been wasted and still I do not have the items I wish to purchase.

PnP Hyper Faerie Glen let customers pay regular prices for products instead of the prices as advertised in the media. Staff claim the system was off, but this happened before that they claim the system is off when one wants to buy specials. They don't announce it in the store or warn customers beforehand. It seems like they mislead customers willfully and intionally.This is extremely dishonest.

Dear Sir/Madam

I would like to file a complaint in regards to the treatment I got from a staff worker in Pretoria Pick n pay in Equestria. Who spray people at the door yesterday in the afternoon. I was told very rudely so that I cant get in the short as I am wearing a scarf not a mask while some of the people pass by not wearing them properly but because of their skin color they were not treated with the disrespect I got. Being a responsible citizen I was wearing a scarf properly but the conduct while the supervisor was sitting watching us from a glass room was appauling.

I got to the pick n pay in Bellville Middestad at 18:15pm and was told the store closes at 18:00pm when it clearly states online and outside the store that it closes at 19:00pm. I'm very unhappy about this as I was at work and didn't have time to go buy food. When I asked for the manager I was advised that they were busy and was told that I need to call if I have a problem

on the 23 October 2020 I bought trainer size 5 and blue jegging I had a engagement party now my day was ruined only to realize that I had a torn jegging and its showing on my pictures I went to the store with the receipt I was helped but my pictures had to be done again I'm really not happy should you wish to contact me my cell number is [protected] or office number is [protected] my name is Tshepiso Faith Lelosa

04.11.2020 I went to the Galleria Mall Pick n Pay @18:45, when I got there the door was already closed but outside the shop it is written that the shop trades from 8am - 19:30. When I asked about this I was told they had to adjust trading hours because of covid-19, but there is no notice at the door that stipulates that.

Kindly address with the store manager, it either they change the trading hours written outside the shop or they do what is written at the door. As consumers we need to be kept informed.

Thank you

On Sunday the 1st of November, I went to pick n pay to buy few groceries and I asked for cash @ till of R1000, so they said their speed point is faulty, but they said its fine we can continue and do cash @ till. inserted my card, then pin after that it kept on loading up until it decline, I showed them my bank statement that the money was deducted, but the cashier said no on their side its shows declined, then she called her manager by the name of Betty, she was very unhelpful, telling me that there is nothing she can do about this I must wait for 48 hours and see if the money will reverse back to my account. To me this is not acceptable because I had a proof that the money has been debited from my account, I don't believe that such a big company as pick n pay could not reimburse my money on the spot. this is a huge inconvenience for me as customer, I always do my groceries @ pick n pay but after this incident I don't see myself going there ever again.

I went to my bank this morning and they said they won't be able to assist me, this is the bank's response

"We are unable to process your dispute. Please take it up with the merchant as we do not have chargeback rights on [protected]@Till transactions".

I need my money ASAP back to my account.