Pep Stores
Reviews and Complaints

I went to pep clothing at keywest mall as there was something I wanted to purchase, I had I voucher that I received from a competiton of plusmore. The cashier just told me she doesn't know how to redeem it, I must contact their customer care line. Called their supervisor who also said the same thing to me. I also work at a retail store and if there is something I don't understand I call my head office to get clarity so that my customer leave the store happy and satisfied. I feel they failed me

I just cannot sleep without praising your staff member from Pep home in Rosebank. During the day today I went to buy a home connect cellc sim card, everything was fine I went home, and when I start inserting the sim, it gave the error message of no sim. After a few tries with no win I decided to go to Cell hoping to get a sim swap but I didn't win and they sent me to go back to pep. I went there and found the lady, I think her name is Jabulile. I explained to her my problem she was patient with me asking the relavant questions and to cut the long story short she called the cellc call Centre, exchange was done and I was given a new working sim card. I would like to say to Jabulile,thank you so much. It is because of people like who makes our country beautiful. Thank you so much

There is someone called kamu working at pep cell at jabulane in soweto. I am sure she is one of the reasons why pep store in naledi was shut down because she has a very poor customer service and no regard for people who walk in there to spend their money which goes towards paying their salary. She needs to be taught some respect and appreciation for customers. I was there other day when she sent me to shoprite for sim purchase and said i must come back so she could do [rica] for me. I could not get any help as they said they could not help either. Went i went back to pep cell she said i must produce my id and proof of address which i did previously. I was suprised when she said it was not certified but she accepted it like that before when i bought a telkom sim card, i indicated to her that she was wasting my time and she started to get annoyed and said [next customer] as i was still first in the queue/waiting line. She needs to be taught some ubuntu and she also has to be shown how to conduct herself in front of customers. She is very rude and unprofessional. I have put all this on all social media platforms for everyone to see. I wonder who place these people at pep stores because i was even served by another called nthabiseng at the same store. She has no smile on her face and looked bothered when i bought (spent) some voucher.

I work in the mall of chatsworth center and i have a problem walking so i walked into pep stores looking for baby things for my nieces baby which will be born soon . I was going to buy the whole line of clothing for a newborn baby .

I walked in with a basket trolley as mentioned i worked in the mall as it helps me balance and told the manger i will be about 5 mins for now just to look and i will be back

point blank i was refused to be let inside and told no trolleys inside and i explained i have a problem with my leg please allow me for 5 minutes and again was refused and was told so if you have a problem with your leg walking how you working which was offensive.

I am 50+ and my balancing is a problem.

Im very hurt and disappointed as to the manner i was treated nobody even the manager asked if i needed any help .

What customer service is provided?

yes i have a problem walking but this store as lost a customers sale worth r3000 its not even about the money

is this how pep store treats its customers ?

by the way im in retail myself for more than 30 years and i know how i was treated is wrong !

get your pep stores better training for customer service.

I bought a phone at PEP centurion mall on the 28th of March and it was not working . I returned the phone but I didn't get my refund because the manager said when I bought the phone I was supposed to tell them what i want it for, I told him that I asked if I am able to use the internet and if it works well and they said yes. I have been waiting for feedback and I have been complaining for a month now and I have not being assisted. I want my money I need it. its mine. they are criminals

On 26january 2025 I take my phone to ottosdal pep store 4 repair. Till know did not get my phone back. On 22 tuesday 2025 I went to ottosdal pep store to check my phone. I meet de manger off pep store she said to me they got feedback from repair my phone have liquid water inside I said to her my phone did not drowned in water. My problem of my is only over heating and shacking screen. She said I must pay 1000+ to repair my phone said to her my phone didn't go through the water. She said tome I must call repair. I do that. They take me back to the ottosdal pep store. It's only ottosdal pep store to contact repair not me. Cus this phone I pay every month 230. They have 2years warranty. Know I have 5month without my phone. I need possible help in this matter.

I bought voucher on Saturday the 8 March 2025 but could not load it since it was weekend so I decided to put it aside and wait for Monday so when I wanted to load it on Monday I then discovered the voucher number had missing numbers as well as the serial number, so I went back to the store to request a reprint and I could not get it so that meant I had lost the money I bought the voucher with because without a clear till slip I can't load the voucher.

Dumela ausi makoma le batheletsi 🙏

I am writing to express my frustration and disappointment with a recent transaction at PEP Cell, located within Mams Mall. On 05 March 2023, I attempted to send R2000 to a recipient in Limpopo using the money transfer service.

The recipient contacted me, stating they received a voucher instead of the money. They were understandably upset, and I felt embarrassed and apologetic.

Unfortunately, the cashier, Katlego, sent the money to the wrong recipient. The incorrect recipient withdrew the funds in Silverston, leaving my intended recipient without the money.

When I attempted to obtain a refund, I was informed that the money had been withdrawn and that I needed to report the matter to the police station.

I am seeking your assistance in resolving this matter. I would appreciate it if you could look into this incident and take necessary steps to prevent such errors in the future.

the details:

- Date: 05 March 2023
- Amount: R2000
- Receipt number: [protected]
- ID number: [protected]

I hope you will take my complaint seriously and take prompt action to resolve this issue.

Sincerely,
Steven Monyeki"

Hi there!
I bought a cell phone (Mobicel) at Pep Ghandi square last year March 2024, within 2 weeks the phone gave me a problem, i took the phone back to the store and they told me that they will book the phone and will call me back once the phone is back, the phone was still in a good condition and there were no scrathes ,didn't fell inside the water and all the accessories it came with it were all there, after a 3 weeks they called to say the phone was fixed and is now working, i asked them what was the problem and they could not tell me, within 2 weeks again the phone gave me the same problem and i took it back to the store, i was pregnant and i kept tabs on my phone but the progress was not fruitful, it was around May when they took the phone in for the second time, i kept checking on them and they would not call to give me feedback, i even went on my maternity leave in October still had no phone, after i gave birth, my daughter was very young, barely a month old, i went back to the store to enquire as i was not getting any feedback from there, they made me wait for almost 3 hours and my baby was crying non stop only to tell me that i should go home and give them 3 days to fix the matter and they will call me in 3 days, i went back to the store after 3 days and when i got there, that's when they started doing follow ups, and eventually after sometime i was given a new phone but same model same everything, just that it was a new one, i told them that i dont want that phone they were giving me cause it might give me the same problem but they insisted and told me that if it gives me the same problem then they will replace it with a different phone or give me my money back, its been almost a year since i bought that phone but i dont have it, only used it for like 4 weeks, now the same phone has given me the same problem and i took it back to the store, now they are calling me to say that the phone has been fixed and its now working, i told them that i no longer want that phone but rather a different one if they can't refund my money back, they are refusing, what should i do? please help, the phone is still with them in the store, i did not fetch it.
I was assisted by Mpho, lebo and i forgot the other lady's name

On the 8th January 2025 I bought Sleepers at pep Pretorius street, I wore them for like 3 hours I felt like nah something is wrong with this sleeper after checking I saw the sleeper is busy opening up it's getting torn with no reason, I can't buy with my hard earned cash for things I wear for 3 hours pep need to up their standard on things they put on market

I went to PEP Store Elspark asking for a refund of which I bought school shoes at sunward branch not knowing about abt the current special. So since Elspark is the nearest I went and explain my situation the lady told me why I don't return where bought it, I told the lady if I knew abt the special I shud have bought. So I asked if they cud only refund I dont want the special from them anymore then lebo the manager said the store dosnt do refund. Im very sad, what if I bought the shoes at freestate do I have to go back to freestate?.

at around 14:15 I was at Pep shop no 345 Tzaneen at Joseph Costa Building. I wanted to shop the Bramley tissue oil. I checked around the store then when I finally found it I checked the prices. I found that the prices and found the 100m is priced at 34.99 then 200m (bigger value pack) is priced at 36.99. happy as I was to find the oil at such bargain price I head to pay. to my surprice when I got the the cashier scanned the item and it was 62.99. I asked the cashier to come with me to the shelf to see the price I saw. she came with me to also saw the price that I saw. she called the manager Elsie who was so rude after she was told about the price we saw. she told me to rather take the small oil or just leave it because the mistake was done previous day when the stock take was done and they forgot to fix athe prices. the name of the item was even covered with a bar code on top and she says to me the price I saw is for the shea butter. which I could not see it because not only this oil but other items were also covered on the price take obscuring us to see whats the name of the priced item. I demand the item at the price I saw because the time was now already 14:55 but the correct pricing was not yet done and the excuss was that they were doing stock taking. I have videos and pictures to post on hello peter and other social platforms for this scam. elsie also needs to learn more on how to speak to clients, she must not look down on clients and speak rude to clients. we shop at this store because is nearer to work place and this product I shop it here because is my favourite product. I was so unhappy leaving the store after Elsie said I must then leave the product. I left as unhappy client after recieving the rudeness talk from the said managerr of the store.

Good day my headphones don't work I went to exchange my headphones that I just bought yesterday and today the manager of pep cell kuilsriver doesn't have a way of talking to her customers am a customer of pep and pay my account to get a treatment like this means you don't have real manager with customers services but I will go back and even if I must [censored] her up in that shop I will Coz I can't buy stuff then when u wna exchange they don't want to just Coz I lost my slip

I brought a phone 25 october 2024 at Bedworth vereeniging 78 Cassandra 1939 p8725. the phone had problem with the network even if you change the Sim card and buy a new one still it says emergency or no service .They said it will change. And if not I should return it.
I return the phone 26 october 2024 and they said they can't help me with anything it's not they problem as long as the phone is switching off and on its fine on there side.
Meaning it's my problem.. I lost my money just like that please kindly help

I'm Diana sithole [protected]

Good day

Kindly assist with teaching your staff to be better with how they handle their customers.
This lady 'Nonsikelelo' asks for a picture with me, when i refused, she proceedered to tell me to look at her so in future she knows my face as to refuse me money when i do widrawals in the future.
I told her what she's saying is wrong then she proceeded to tell me "angikusabi" meaning she's not afraid of me.
That was the most disgusting display of customer service i have ever seen.

This happened at 'Waterloo Ridge' PEP

I was at PEP store Alberton new Redruth store to purchase shoes today. When I got to the till I requested a cash back of R300. The lady gave attitude and said she doesn't have money. She called her colleague and told her to assist me.

The second lady was reluctant to assist at first. As she served me. I had a diary and earpods in my hand. When it was time to pay, I put them down and paid. Subsequent to that she took out a plastic bag and asked me if I have a R1 for plastic. I told her that I have a R20 and she said she doesn't have change. I then remembered that I have a R2. I told and she said I must bring it and gave me a R1 back. She then gave me my shoes and I left them forgetting the diary and ear pods on the counter. While I was outside wearing new shoes, a lady who was a customer knocked on the window informing me that I forgot the diary. I took it and left. When I arrive at work I realised that I forgot the ear pods and called the store.

When the lady who picked up answered. I told her that I just left store to buy shoes and I forgot my ear pods. She replied by indicating that she will ask the lady who assisted me. The lady says she did not see them meanwhile I didn't mention to whom or where did I pay. I went to the store immediately after calling the store. When I got to the store, I told her why I was there. She repeated what she said on the phone.

I then requested to see the footage. She said no I can't. I asked why, she said it's going to take 6 weeks and she still need to speak to the area. I requested the head office contact numbers. She said she doesn't know them. I requested the contact number for the area manager, she wrote in on a piece of paper and was very reluctant. I am going to open a criminal case against the three ladies cause Prudence stole my ear pods and they know it. They are covering for her. It's very sad that you employed a bunch of thieves who know nothing about integrity. And that says a lot about Pep as a company.

I open an account at Thabong mall in Sebokeng my minimum credit was R1300, and I bought stuff not more than that amount to my surprise, I found out that I'm owing the store more than R2000,my monthly installment is now R250 I will really appreciate if you can help me find out what really transpired with my account, I'm sure a staff member bought with my account because one day I was shopping there and I was denied to put my signature on the slip, she told that they at Pep doesn't allow customers to sign anymore

Dear Sirs,

I very politely phoned your call centre and asked them to discontinue calling me 9 times a day. It is absolutely not necessary to call me on every single telephone number and really right now I feel like going viral about the whole matter, especially after I told them to stop calling me as I have a message sent by them every month.. I am no longer interested in transacting with the group at all..

Please discontinue calling me altogether.. I remove my consent completely according to the Popy Act.

Few months back I visited Pep Home in Mdantsane City I had on sports gear and a small backpack so I got inside the shop the lady by the door rudely asked me to leave my bag by the parcel counter and I told her there is import belongings in my bag n scared to leave it but she forcefully asked me to leave it. I have to take out my wallet 3 phones car keys and something for the small child that I was with. The other day I had to take out my documents out of the bag and go around with cause I couldn't leave them by the counter since it's written you leave them by your own disk. I wanted to say she can follow me as they normally do when you shopping. She likes to follow a person and shout at the same time. I'm reporting this cause it's not the 1st time this happens the other day I forgot my keys there I guess they came out. I don't wanna mention about staff and their items always don't have prices so you can't buy because they don't have a price. Sad part I like their stuff they affordable and nice.

Good day, I am writing a complaint for the staff at pep home in kokstad regional centre I went to collect a parcel today and the absolute discusting attitude of your staff is unacceptable!, its not the first time I have had to deal with such attitude, they could not locate my parcel, from picking thier noses to insulting me and making jokes about me as a customer in thier native tongue (they didnt realise I am fluent in xhosa and zulu) they assumed because I was white it was safe to do so, absolutely shocking customer service! I am absolutely discusted to say the least and I will tell everyone I know not to support the store due to their attitudes lack of manners and absolutely no self respect! I will be sharing this all over to make sure no one visits the store again

Goodday

To whom it may concern

There's a girl I've been observing at Pep for the past 5months, I live in Sandton and I always drive to Wynberg Alexandra Pep Home @ Pan African mall for My shopping since we don't have one in Sandton city...

Her name is Tlhogi but I call her Clhoe since I cannot pronounce her name so we'll... She such a lady extremely fluent in English so well mannered and warm ,always smiling and professional, she goes way out of her line of her duty to ensure that I find what I need' her Customer service is out of this world, she is really an asset to the company and I hope you realise what a jewel you have in her.. When I get to the shop I' always need to be served by her...Shopping there over festive season was such a Joy, I therefore request the CEO of Pep to make her an

Ambassador of all Pep Stores and customer service of the year reward❤❤❤❤

Regard P Plessie

[protected]

at around 12 pm i entered pep cell store at palm springs mall to collect money through c number.a lady by the name laila refused to give me the money.she said i must buy airtime before she can give me money.i asked her if its the company policy to buy airtime before you got your money she said its the companies way of doing things.i left the store and went to pep clothing at palm springs to ask if its a must that i must buy airtime before getting my money.at pep store clothing a lady that i asked said its not how pep operates. i am asking the company make a follow up on my complaint and i need a feed back.my contacts are [protected]

Good day

I need assistance from the head office.

I sent a package from PEP stores Jouberton Tower Mall, Klerksdorp through Paxi on the 9th September 2023

The cashier at PEP named Caroline May captured my details, scanned my id,

asked for my cell number and the receiver's cell number.

After 1week I went back to PEP at Towel Mall Jouberton, Klerksdorp, because I nor the receiver didn't receive any notification of the package I send (As they usually send sms's) none was received.

I went back maybe 8times no one can answer me, it's a paxi story up and down, but every excuse they gave me makes no sense. I complaint through they web via email, with no luck. They close every time the ticket (query).

At PEP they promised to call me numerous times and they NEVER called with any feedback.

I went in December they told me is not their problem the Manager of the branch said that and Caroline must pay me back. Caroline on the other hand said I must give her receipts of the item I send. Imagine I must still have the receipts of September 2023

I WANT MY PARCEL AND MY MONEY BACK!

I PLEASE NEED TO BE HELPED ASAP

Please see this matter as a serious matter, because my business has been delayed because of this.

NOTHING IS BEEN RECEIVE AS TILL TODAY, WITH NO FEEDBACK.

Not a happy customer AT ALL!

Avton Niewenhoudt

[protected]

I bought a phone at Pep cell Jubilee Mall. The handset has problems with network,it has a radio shshsh sound when I am on a call and the battery dies fast.I bought it on the 14th December 2023 then returned it on the 16th

of the same month and the cashier refused to take it back saying that they have alot of complaints from their workshop saying they take phones that are not faulty to them.She doesn't see a problem with the phone and she cannot take it back.