Pep Stores’s earns a 1.0-star rating from 185 reviews, showing that the majority of shoppers are dissatisfied with purchases.
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Rude abusive behaviour by staff
27/02/20 12.15pm I went to PEP Karaglen to exchange a pair of school shoes where the souls had completely detached from the shoe. When I showed the shoes to the teller - Yonela - she called the manager - Maria - who then proceeds to start shouting at me, telling me that I bought them in November and she won't exchange them. I then pointed out that the...
Read full review of Pep StoresPaxi courier service
I would like to lodge a complaint against Pep in Welkom Goldfields Mall. Cashier: Shwaney Senakgomo I visited Pep, 26 February 2020, to send a document to a business in Bloemfontein using the Paxi service. I had a letter with me, showing the address of delivery. I did not know how this service works and asked the cashier if the parcel will get delivered...
Read full review of Pep StoresDie pasversending
Ek het geskenke via Pep gestuur aan 3 dames. Daar was koffie bekers. Ek het dit stewig verpak. Twee is reeds ontvang en gebreek. Is daar geen behoorlike hantering op die pakkies nie. Die verlies wat ek dra agv dit is nie mooi nie. Werklik. Moes hulle die pakkies hardhandig hanteer het.
Service
My mom bought my baby baby grows at pep in Kuils River Shopright Mall. About a week later she gave it to me and before even fitting it on my baby I saw it was the wrong size. Because its more than a week later my mom no longer has the receipt. Pep stores refuses to exchange it for the same item just a bigger size without the receipt. The items even still...
Read full review of Pep StoresCustomer racist treatment
went to PEP Macassar a few minutes ago and experienced the worst. As we got in with our food parcel, the security at the door told my husband he has to leave the parcel in the baskets, which is right at the door. I asked why should we leave our food there where the security guard started giving attitude towards us. I know that parcels are to be given in at...
Read full review of Pep StoresService at pay points
I went to PEP in Joubertina to buy some things. Stand in the row to pay but the guy behind the still helps people that don't stand in the row. If I buy clothes, a pen or airtime, my brain is telling me that it is a sale and you have to stand in the row. This was the 3rd time that this happen at PEP Joubertina and everytime it is the man (only Male person...
Read full review of Pep StoresCellphone
Bought a cell phone on the 10/02/2020 at Dobsonville mall store, tried to return the phone the next day 11/02/2020 @Jabulani mall since I was not satisfied with the product. To my surprise I was given the worst customer service by Zandile she blatantly refused to exchange nor refund me telling me about their 7 day policy"no refund or exchange on no faulty...
Read full review of Pep Storescellphone
I bought 2 cellphones for my kids in December 2019. I had to bring back another one after 7 days for repairs in January 2020 and I was phoned on the 3rd of February from the Pep shop in Hemingway's mall that I must come and collect the phone. Today is the 13 of February 2020 almost an hour here at the shop they can't find my phone.
I don't know what to do now, just came to east London for this phone from king William's Town.
the store manageress poor customer service
Hi my name is Thembelihle a very upset and disappointed customer with the service I received from Pep in Bridge City kwamashu on the 11.02.2020.Im a regular customer at, Pep who is always happy to shop in any Pel stores. 31 jan 2020 I bought shoes from pep izingolweni which were not suitable whe. I got home and I already lost the slip during my shopping ...
Read full review of Pep Storesservice
I went to pep yesterday to just buy 2 things there where 4 people infront of me i was standing in line for 30 MIN !! the lady was talking to everyone and just working slow . TOday i went back because the dress i bought was to small . I thought it would fit me while pregnant and after i gave birth . The lady at the till asked me what made me think i can fit...
Read full review of Pep Storesovhd pvr
On the shelve the OVHD is advertised as R448. I asked one of the workers about availability and price and she said R448. I took one and at the till it was R499. They did not want to sell it at the advertised or shelve price. I informed the manager about CPA, and it was also a struggle to get the refund of the swipe. The female manager does not seem to be very helpful.
cell phone
I bought a cell phone at pep cell Tembisa store on the 27 July 2019. By the end of November I realised that it was no longer charging. I took it back to the store and I was told to collect it after 6 weeks. However they called me and requested me to pay R1200 saying it was a physical damage of which they did not explain to me in the first place. I then...
Read full review of Pep StoresCell phone stylo
Purchased a Stylo cell phone from Pep Cell. Every second or third day the phone shuts down on its own although battery is sufficiently charged. I am also not able to download YouTube, tried several times and you tube app does not want to download. The phone displa also cuts words and images on several apps and main screen, the screen images are round...
Read full review of Pep Stores and 13 commentsBad service
I visited Pep store in Cato Ridge today Sunday 29 December 2019 at or about 1 o'clock. While busy shopping someone shouted "we about to close now", I than hurry up and went to cashiers, when I got there I asked about the prices of school shirt which had different prices, the cashier explained the difference and I went back to take shirts of the same price...
Read full review of Pep Stores and 1 commentbad service
I was exchanging curtain hooks, the overrider, Xolani told me they don't exchange this items even when they are not opened, because apparently they are like under wear. The cashier Rose Khazimula with name tag Khanyi, was even acting as if its her first time to do an exchange, and I know her from that store for more than 5 years. I didn't receive a slip because it was my second time exchanging.
So it was my fault that the cashier at ellof street has put all the other items in 1 slip when I was exchanging just 2 items. (I was treated well at pep home ellof).
I was so disappointed and left the items I wanted to buy because I felt that I was exploding and didn't want to cause a scene.
Stylo cobalt phone
I bought a stylo phone in august and on September the phone just shut down without any fault on my part. I then returned the phone to the store and i was told to wait a month and two weeks for repairs of which i did. After i went to collect the phone, a new phone was given to me saying that the phone was faulty to begin with. On the 6th of December the...
Read full review of Pep Storespaxi
I was sending a percel to Limpopo, and it is my first time to use their facility. I find the cashier called Sibongile at PEP CELL next to Pick n pay Boulders mall in midrand. Sibongile is very rude and she was not assisting wi passion. She was behaving as if PAXI is not part of PEP and when I tell her that its my first time using this her respond was very...
Read full review of Pep StoresUnethical behaviour
On the 26 october 2019 I bought a backpack for my son at pep stores in maitland. He came home from school on monday 4 november the one sling was broken. I searched in my wallet if I cant find the receipt but I did not find it. I then on tuesday 5 november called the pep store in maitland asked to speak to the mananger on duty I explained to the manager what happened he said he needs to speak to his boss and give me a call the same day on which I gave him my cell phone number. On wednesday the 6 november I called the shop again asked for the manager on duty on which I was told you can speak to me on asking the person on the other side said hold on ill get the manager for you. He came I asked him that im still waiting on him to get back to me with a answer he then asked me do you have a slip I then said I explained it to you yesterday which means you did not take note of anything I said. He then replied well my boss said no slip no refund. Manager on duty vuyo. My contact number is [protected] masooda petersen
lost parcel
Op 18.10.2019 het ek my pakkie by KLEINMOND PEPSTORES ingegee en is ek voorsien van die nr - D500000070374 Op 21.10.2019 het ek weer 'n sms gekry wat se dat hierdie betrokke pakkie ge collect is Die pakkie is nou weg Wat staan my nou te doen Almal sal jou terug skakel, maaar geen antwoord Daar is R5000.00 se waarde in die pakkie en omdat ek nog nooit...
Read full review of Pep Storeslg sylo s50 jade
My parents, Henning and Jacqueline Smit, bought a LG Sylo S50 Jade at Pep Cell, Sasolburg Mall, Sasolburg, Freestate on 1 June 2019. Today, 30 June 2019, I, Abigael Smit, their daughter, for who they bought the phone for, updated my phone to it's latest android version, when I finished restarting my phone and wanted to unlock my phone, it kept saying my pattern is incorrect, but it is correct, and that I am certain of because I wrote the pattern down on a piece of paper, just to make sure I have it if I forget it. I was wondering if you could please reset my phone. I'm sending this email from a friend's laptop, because I can't get to my email account.
Pep Stores Reviews 0
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Overview of Pep Stores complaint handling
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Pep Stores Contacts
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Pep Stores phone numbers+27 860 737 000+27 860 737 000Click up if you have successfully reached Pep Stores by calling +27 860 737 000 phone number 41 41 users reported that they have successfully reached Pep Stores by calling +27 860 737 000 phone number Click down if you have unsuccessfully reached Pep Stores by calling +27 860 737 000 phone number 36 36 users reported that they have UNsuccessfully reached Pep Stores by calling +27 860 737 000 phone number6%Confidence scoreCustomer Service+27 219 372 300+27 219 372 300Click up if you have successfully reached Pep Stores by calling +27 219 372 300 phone number 21 21 users reported that they have successfully reached Pep Stores by calling +27 219 372 300 phone number Click down if you have unsuccessfully reached Pep Stores by calling +27 219 372 300 phone number 25 25 users reported that they have UNsuccessfully reached Pep Stores by calling +27 219 372 300 phone numberGeneral Information+27 860 777 765+27 860 777 765Click up if you have successfully reached Pep Stores by calling +27 860 777 765 phone number 0 0 users reported that they have successfully reached Pep Stores by calling +27 860 777 765 phone number Click down if you have unsuccessfully reached Pep Stores by calling +27 860 777 765 phone number 2 2 users reported that they have UNsuccessfully reached Pep Stores by calling +27 860 777 765 phone numberPepMoney+27 860 007 294+27 860 007 294Click up if you have successfully reached Pep Stores by calling +27 860 007 294 phone number 0 0 users reported that they have successfully reached Pep Stores by calling +27 860 007 294 phone number Click down if you have unsuccessfully reached Pep Stores by calling +27 860 007 294 phone number 2 2 users reported that they have UNsuccessfully reached Pep Stores by calling +27 860 007 294 phone numberPaxi
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Pep Stores emailsinfo@pepkor.co.za100%Confidence score: 100%Support
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Pep Stores address36 Stellenberg Road, Parow Industria, 7493, South Africa
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Pep Stores social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 29, 2025 - View all Pep Stores contacts
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