Pep Stores
reviews and complaints

I bought a phone a week ago believing it was the one I had enquired about (R500) when I checked the phone had cost R3700.00 which is way out of my range. I took it back the following day, with original packaging and till slip and explained the situation. I asked for a refund in terms of the Four Day change of mind period described in the Consumer Protection Act, The three ladies at the Northgate store were extremely unhelpful telling me to phone the customer Care Line. I reminded them that at that point I did not have a phone and asked if they could phone on my behalf. It is apparently not allowed. They also said that they would only refund in terms of a problem with the phone. This is in blatant contrast to the Act. I now realize that they wanted me to use the phone so that they could say - sorry, it has been used. I received an acknowledgement from customer care but nothing since

Kindly take note that I sent cell phone for repairs in 31 January 2021, the store never communicate with me concerning the progress

Today on my one off day I went to Pep Gatesville to collect my son's lay bye. Service at that store is so pathetic on a Monday end of the month, there was one slow cashier on duty. This cashier clearly not bothered with the rest of us standing in the line... First she helps a senior citizen with a phone purchase for a full 15minutes sending that customer up and down to go fetch sim cards from the shelves and not even asking for someone to assist her. Then comes my turn. I present my lay bye slip and she walks away to go get it from the stockroom. At first, I ask her to check if all my things is in there and Farzaana the cashier replies. It's all in here, where must it be... Then I tell her I'm exchanging one short sleeve for a long sleeve... Then she goes off I must first pay and I am confusing her... So I told her I won't pay until she checks my items. And she goes off JA if I don't pay I'm not getting my lay bye... Then all hell broke loose... I completely lost it on that girl... Then she goes and rings my lay bye as cash... Then the manager ask her how she will rectify the transaction, cashier says she will do a cash back and give me the cash of a cash sale and charge the items to my card when I swipe... I went off and told her that she will not put any transactions on my card without my permission... And this cashier continued to explain. To the manager, she will charge me, and that's when I almost pulled her over the counter. The manager Andisiwe stepped in and did the whole transaction over and not did Farzaana apologize for stupidity. As I left the store, Andisiwe came and apologized... Farzaana belongs in the storeroom away from customers because I won't be going back to pep Gatesville

Good day

sir /madam

My name is Ntesang Kgosieng at Taung in NW I have received a bad treatment from Mrs Mankiki who is working at Pep Store in Taung complex it was on Saturday before 13h00 date -27/02/2021 were I was still in ague/line so she came out to check the line I was at the back I came and ask her a very simple question .are you closing is the person you allow him to enter is the last person so that I can rush to other shop because I was at hospital to deliver my sisters daughter so I had to rush to buy clothes for the new born baby. she don't give me a good treatment /respond she responded with an attitude she even say she is raised correctly she says she don't fear any body .I said to her I'm ask I not fighting why a you fighting .she continuing fighting and she is an old lady I don't want to give her an attitude because I no how to deal with such behavior I expect a good treatment or respond to her as mother .so please that old lady need to go home she don't treat customers nicely as she raised as she said we expected a good service form Pep Store .

I had a parcel delivered from pep parys to pep brits mall.
Parcel was boxed juices, 24 inside and when I got to Pep I found them placed in a bucket as they were leaking
The lady explained to me that they don't transport liquids
1. Why did they accept the parcel if they don't accept liquids?
2. When my 51years old aunt who was a first time user of pep PAXI went to the store the juices were inside a box and she was told to remove the box she did so and the pep store tellers saw the juices and accepted them without any warning.

Now out of those 24 boxes juices all are destroyed and not in a good form.
If PAXI doesn't deliver liquids why did they accept the goods
When the paxi driver arrived the parcel was already dripping, why wasn't it return on receipt at paxi.

Who is liable for this damage.

Those juices were meant for my kids from they Granny I suffered a loss and heartbroken as I was told its not their responsibility bth from PAXI and pep stores
Please help me in this regard
My email is [protected]@yahoo.com cel number [protected]

Give my bags in at pep stores
The cashier give one of my bags to other customer.
The way she Handel it was not good and tell me to keep quiet.
Give my money back but what about for standing in a long queue and my time for buying school goods. Now must go back cancel my Uber because off her. I must pay more because I cancel my Uber and my time and go through all that because of a cashier that don't take a work serious. Near shoprite in greenacres pepstores.
Greenacres

My name is Unathi Moss I'd my contact [protected], [protected], on1 Monday 2021 I was at pep kuilsriver shoprite center to sand my fragile parcel D511000629440 to Alice kantu pep store. Silia was helping us to sand the parcel which she did not explain the conditions for fragile parcel. When my brother Vuyisa Moss collected the parcel he discovered that its broken and informed me about it. I called the kuilsriver pep store today to find out about the breakage introduce myself to the manager and asked her name she did not give her name I continue explaining to her about my problem without knowing who is the person I am talking too. She gave me this number [protected] to call for my parcel. I am not happy how kuilsriver pep store handle my case. As I am a loyal customer at pep. My 5 perfume we broken and no one wants to be accountable for them. I am selling the to make a leaving. What is the point of using your courier services if you do not have a good customer service. Please find it in your heart to refund me.

I bought a wifi router at pep cell store Bopedi complex on the 18 January 2021 and it had a battery problem, I took it back to the store on the 21 but the cashier said I must go back switch it off an charge it for 5 hours.I did but the story was the same I went back on the 27 and the cashier said I should have brought it before 7 days .I told her I was here and you said I must go back and you never mentioned i should come back before seven days. She said she don't remember anything. I said the footage is available and she said they going to repair it and if I don't want repair then there is nothing they can do.

I went to Pep Makhado game [protected]@12h00 noon to collect a parcel with everything msg n ID and the lady by the name of Tebogo was very rude /her customer care was very poor. She told e I've to wait for another ms whilst I'm having it without even checking what I've, until I persisted with her colleague n the msg was there with everything and the parcel was also in the shop, hence I got agitated? Disappointed by the way peps staff treat customers

My parcel refd512000264873

lucky0813221706

There's about two PEP stores in Govan Mbeki, Port Elizabeth, Eastern Cape South Africa.

135 Govan Mbeki being the best and the one by 56 Govan Mbeki being the worst and the reason why I have to file a complaint.

The customer service is so poor, cashiers will attend to you when they want to. Let me not get started about how everyone has to wait for them to come out of the kitchen — how do you get to a shop and there's no sales persons or cashiers in front? Worst experience ever. Most of the staff is also very local but so disappointing, to a point where myself as a black person I can even say hire other races for that store, maybe that's going to be much better.

I, Mongezi Genu will like to complain about my Phone repair ID: 01561110538EF0 which I brought on the 18 November 2020 at PEP 5611, Key West Shopping Centre.

My mobile phone details is as follows:
IMEI: [protected]
Brand: Hisense
Model: U40

I'll appreciate if I may be notified when I should expect my phone cause it was not a repair that can take more than 2 hours nor a month to repair. Please inform me when I will get my phone.

Regards

Mongezi Genu
Cell: [protected]
Alternative: [protected]
Email: [protected]@gmail.com

Hi

My name is Siphamandla Maxwell Duma I bought a new phone 3 months ago. My phone is having a speaker problem and I went back to store with the box of the phone as I have misplaced my receipt. I wonder if you can help using phone serial and the information I gave when I was buying the phone.

I bought my phone in Durban West Street. My phone is Samsung A10s

I ll be very glad if you could help me

Thanks

I would like to lay a complain for my manager at pep store joubert and market street at Johannesburg cbd pep store, she is so abusive and calls us names, I resigned 2 days ago for calling me a stupit to my colleagues, she is not treating us well at all, please help

I went to Pep to pay my Capfin account and I was assisted by a cashier who was blank about the whole process. She then went and asked her manager for assistance. The manager (Pat) came and was so rude and arrogant while conversing to a solution (of which I came up with options to solve the problem). She honestly does not know anything about customer service and lacks management skills. I had to make means for my account to be paid and spent almost an hour in the store.

In all the time I do my shopping at this specific branch I never had any problems and the service was good. In a stack of one month (21 october 2020 till 21 november 2020) twice an a assistant was very unhelpfull rude and arrogant. He don't know how to talk to their customers. If you can see to this matter I will rely appreciate that and never ever will I made use of the new package system of pep store.

Good day

I had a very disappointing and poor service at pep store, on the arrival to the shop I got 2 customers standing by the door because the sanitiser solution was finished by the stand, so we all got in as there was no one refilling it, then one of the employee (Ipeleng) then asked me why im getting in without sanitizing, I explained that the bottle was empty, she started shouting in front of other customers and called me crazy that I entered the shop without sanitizing and why I dont tell them that the sanitizer is finished, why dont the staff do travel paths to ensure that everything is in control because it is not a customer duty to come and fix things

Regards
Rethabile

It very dishearten to see such utter bad service from this branch, especially regarding a service which brings a lot of revenue to the franchise.

I first came to pick up a package (d510700266644) on the 28th september 2020, and I was told that my id was not scanning. After I had requested that we try my drivers license (which was denied), it eventually scanned when I refused to leave.

Today (around 16h00-16h15), I wanted to send send the parcel back to midrand pep, but to my surprise I was told that the paxi system was offline, and stopped at the door by a black-african lady wearing black and white at the door.

When I questioned how come the purchase system is working but this particular system being down, I was turned away to try the kwamashu station branch (which I also tried and they confirmed it being working but the queue was too long, hence I came here).

It is very disturbing that we are being dis-serviced by the stores that we try to support, as it is in the township. It seems like they staff are doing us a favour for offering this service. Branches like cornubia and gateway seem to get it right when it comes to service.

Without being sexist, this idea of trying an majority black-female store doesn't seem to be working, as the service levels, mostly in township-based stores, are pathetic, from my observation. Even when you purchase flash/airtime, they have this tendency of splitting the transaction into 2/3 vouchers, which is unethical - as i'm also in sales management and know of this.

I hereby request for management to really have a look at this, as it will affect the bottom line of the store, and the roi of the franchise owner (who I feel sorry for in this case).

Please can I also be contacted when it is "online" and provided will proper service when doing paxi because this is rather becoming a daunting experience to go to this branch.

Lindo mzobe
[protected]