Pep Stores
reviews and complaints

Hi sir/madam,my name is petronella,i went to taung pep on 06/12/2022 i went to pay dstv around 12h41,the cashier name lebo called next! When i reach on her till i greet she kept quiet she started ignoring me,i asked can i pay? she said can u wait a bit im busy,i asked her can i go to another till?then she said what are you paying?i said dstv.and then she said give me your id.when i was busy taking out the id she tells me to wait she was not suppose to help me i must go to another till.on the next till i found the cashier name tshidi,tshidi was also coppying the attitude from lebo.this two cashiers they are very rude no manners,im not happy at all.

Good day

I'd like to lay a complaint of poor service from your cashiers at Westgate mall not pep home.

I was assisted by a cashier (Cordelia) who was unprofessional. I was collecting my paxi parcel and paying other goods. She's helping a customer. while staring at her colleague next to her and laughing not to mention eating biscuits while busy with the customer.

This happened on the 16th November 2022 at around 3:35pm.

If they could have the same great service like the ladies working pep home ground floor they are friendly and offer the best service ever

I am here to lay a complaint. I went to Pep on the 15th of November in Thokoza to transfer money for my daughter who is at school and needing the money but before she could withdraw the money it seems like someone had withdrew it. It confusing because it not the first time this happened so can you please intervene before otherwise and perform an investigation with the imployees

So I was in need of a work phone so I went to PEP HOME in Meadowdale, the lady that assisted me there couldn't explain to me what she meant 1. by guarantee and the warranty provided. 2 she tells me that the mobile has a 7-day Guarantee and a 12-month Warranty. I asked to elaborate further on what she meant by this, she replies and says do not exchange mobiles purchased from there store even in 7 days and that the mobile will be taken in for repairs. This is puzzling for me because there SLIP it states "Faulty handsets may be exchanged provided it (1) is within 7 days from selling date, (2) has not been physically damaged, is returned in its original packaging, accessories and proof of purchase. so maybe my understand of this clause is different to hers? furthermore now I going through the mobile and I find numbers belonging to people I don't know, my assumption is that it was returned to the store for reasons unknown to me. So, I'm really not sure what is going to happen if I encounter a problem while using it. The phone has contacts like"MAMA KA LE"and"LOVE"imagine the kind of damage this could have create if I got home and my partner saw contacts like"LOVE" under a number not registered to her. Can I please get clarity on the aforementioned wording and if my understanding of what is written then training needs to be given to the Staff there

About 2 months ago I tried to open an account in another clothing store and I was told that I have a pending application with Pep. I called Pep customer care and I was told that it's because they called me to open an account with them which I didn't hence the system is saying I have a pending application. So I told them that I'm still NOT interested and I asked them to remove my ID number in their system... I was told that a manager will call me. It's almost 2 months now every time I call them they saying a manager will call me. I feel like this is how the fraud happens becoz I've never wanted their account & they are the one who called me to open their account which I don't want. And why now is it difficult for them to remove my ID number in their system. And I told them that I've been waiting for their manager to call me but no one called. I've been waisting my time & money almost every week to go to Pep trying to solve this issue but no luck.

I am NOT interested to open a Pep account... PLEASE remove my ID number in your system

On the 23 September I bought an item at Pep Somerset mall I accidentally took size 32 instead of 36. I went to Khayelitsha mall opposite Khayelitsha court and a cashier said I can't exchange without a receipt and I requested to speak to a manager Zola said I can't that's his rule and it might happen that I stole the item I need to go back home to get a receipt. He has attitude and was shouting. I have been to different stores I have exchanged items without a receipt I'm not sure if we are being undermined since it's in a location or is it because we don't know retail rights. Since when does a big company allow a manager to apply his own rules what happen to that thing of an employee represent the company or brand

I went to pep Protea Gardens to laybey gown and pjs and one caisher sent me to the other the one who was about to assist me than said no man i cant do laybey of 2 thing no way its just waste of time and they kept on with the conversation while im waiting to be served. Its truly hurt me as im a client and cant be treated as if my money its not important 😪 😔.

I was @ Protea Gardens Pep on Tuesday the 19th. I asked to buy airtime. The cashier there just looked @ me busy with her Facebook. After she was done the she asked me what I want. With the attitude n no customer care like I disturbed her. I tried showing her that if only she served me 1st n went to her fb later. She just looked @ me.

I bought the airtime cos I desperately needed it. Otherwise I would have left to buy it next door. She showed no shame or apologized never instead she was so so angry to serve me. I don't have a pr as to what she was doing but to ignore me playing fb.

The service i got at springs mall on Tuesday 05/07/2022 at around 12h30 was bad and with the cashier chewing something in her mouth and the manager chatting with her friend me asking for my layby without a slip that was due on the 22/08/2022 that was on my dairy which i wanted to take out and was told its not on the systems as i did not make regular payment every month i should bring a copy of my id and the original id as a proof so that they can give me my refund back with that experience spoiled my day and will not recommend anyone to shop at pep home they got bad attitude and lack of respect to their customers please assist

My husband transferred money at pep store at Thabazimbi Town but the withdrawal of that money made before we could send my cousin that withdrawal number.. so how is that possible? cellphone no: [protected]

Greetings

I'm Nompilo Mdlalose with cellphone no. [protected] I failed to finish paying for my laybye before it's expired and later on I went to the Paulpietersburg store to ask for my laybye refund the lady by the name Gladys Mdlalose was so disrespectful towards me, she had an audacity to tell me that Pep is not a bank they don't keep people's money 😒 I was so offended today I decided to return again and spoke to Management Zanele she boldly told me that once the laybye expires no money is given to a customer worse part I don't even have a slip to proof, she really didn't bother even to check with the computer system so this really upset me because this is my money 😢 I'm a regular customer at Pep but the employees are not treating us as we are supposed to be treated, should you not consider to act with the old Pep at Paulpietersburg the brand will lose its reliable customers like myself

Sad Regards

Nompilo Mdlalose

[protected]

I made a layby at daveyton pep store and the lady that was helping did not tell me the terms and conditions, she said my last pay out will be July 2022.

On 18 May 2022 I went to take my layby out, the teller told me that I can't find my layby it already sold out and I ask her when it was due? she said July, I asked how come it sold? she said it was take out on 16 May 2022 to sell it and I asked but my due date was July. I am here before that time, she gave me back the money that I used to make the layby.

My son winter clothes I didn't get it and today it cold my son don't have winter clothes because of pep store

Layby that I didn't not get and couldn't find even find help from the supervisor of the store so I am not happy with the service!

My account is approved for R2250 but the stores in Middelburg Mpumalanga need a pin before they can assist me maybe you could help me I did sent my payslips 3 x to tenacityinc.za or so but no feed back

Can u please assist me

Regards

Yvonne van Staden ,[protected]

I just bought headphones right now at 08:27 at pep 4772 bapong keya rona plaza north west, I tested them while I was in store and their not working, the manager told me I can't exchange them or take another brand I have to wait for someone to buy the 1s I have. So how do I get my money back or headphones that works cause I can't keep something that's broken.

I bought a itel it2163D at pep 6422 tshwane on the 29 April 2022 and the phone keeps dropping calls and I went to report it to the nearest pep store and was told that I have to return to the store I bought the phone. I drove more than 20 km and when I got to the branch. The store manager was very rude and refused to help me. I'm very disappointed with the service I received. She was not even willing to listen and help.

I received a phone call from your manager Amanda Reddy during working hours on the 1st March 2022 to discuss issues not relating to any matter regarding Pep business. The caller was rude and made threats to me and my business. I need to know what your company policy is regarding matters of this nature as I find it unsuitable behavior especially since calls were made during office hours from your company telephone. The manner in which the lady spoke raising her voice and making threats is definitely something that is unprofessional.

Good day

My mom bought a cell phone at Pep Cell Bluff Pick n Pay centre end of January 2022 and after 8 days the phone packed up and we took it back. They sent the phone in for repairs and and we had to go and find out why the phone is taking so long to be repaired and last week Wednesday 16/02/2022 we received the phone back just for it to pack up again on Thursday 17/02/2022. I called them Friday because I want my money back or a new phone but they said I must call the call centre. I phoned the call centre and tolled them my situation and they said the Area Manager is going to phone me. I waited for the call. I went there Saturday 19/02/2022 and they said it is out of their hands the area manager is going to call me today which is the 21/02/2022 but there is no phone call as yet. Can I please have my money back and kindly note I don't want a new phone money back please. Today the 21/02/2022. They don't have no customer services.

The product was sold to me at PEP CELL, Hillside Mall, Bluff, Durban on 11/08/2021 and when I used it it's response was very slow and when I returned it the staff told me that all these makes of phones are very slow and I accepted their explanation. Furthermore it slowed down on my WHATSAPP messaging, that is taking 2 to 3 days delays from sender to receiver and lastly , I presume, that the speaker died because when I phoned or someone phoned me I could hear the other person speaking but they could not hear me.

I returned the phone to PEP CELL , Bluff on 20/01/2022 and my phone was booked for repairs by Cashier : Minenhle and told me that I will be without my phone for 3 to 6 weeks , but to my surprise I received a call from ZODWA ; PEP CELL , Bluff today ( 02/02/2022 ) asking for my Id. No. so they can send my phone for repairs after 2 weeks expecting that they could be phoning anytime to say that my phone is ready for collection.

I had contacted the pep boys 17015 Torrance Ave and informed them that I was bring my car to get a flat tire repaired. The guy I spoke with said to bring it and they would fix it. I get here at 745pm, the store hours on line states they close at 9pm. But, when I arrive they say they cannot repair it because they are closing in 15 minutes. Why tell me to come and they decide to close a hour and 15 minutes early and have a nasty attitude about it. Now I'm stranded until another tow truck comes. This very unprofessional and disrespectful. Please help me understand why this has taken place. Further more they could have fixed a flat in less than 15 minutes. My name is Quentin Pops. [protected]. Please feel free to contact me and help me understand. And I see why this store has a 2 star rating.

Good day

I am laying a complaint against pep cell store at braamfontein. My daughter submitted her cv on the 25 of nov, she wrote the test on the 26, I had to go back to them to ask how everything went cause they were quiet and thats when they told me they wil call me. They contacted me on the 03rd of nov for the interview. They then contacted me on the 6th and told me she passed everything and she should start training on the 08 of dec. On the 9th of dec they called us and told us that she should not come for another training and didnt give us a reason. Ever since then they havent said anything, I then decided to go there on the 13 on a monday this week and they told me that the shop is not busy they will send her somewhere, but even now they havent said a word. All they keep doing is telling us are stories. Whats even more frustrating is that theres another girl who is working there, and she has the uniform and everything. If they didnt want to hire why did they make her sign the contract and get our hopes high. And we expect her to get her paid since they promised her so. It is not our fault that they are not proffessional

I would really appreciate your assistance on this issue
if you want to contact me the following are my details
[protected]
or
[protected]